Rebadging-Account Management Professional

Job Summary

• Responsibilities of an Account manager include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders
• Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Manage and develop client accounts to initiate and maintain favorable relationship with clients
• Dedicated to meeting the operational needs of assigned client segments
• Familiar with a variety of the fields concepts, practices and procedures
• Rely on extensive experience and judgment to plan and accomplish goals
• Performs a variety of tasks
• Lead and direct the work of others
• A wide degree of creativity and latitude is expected

Roles and Responsibilities

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Onboard resources for client projects

Desired Candidate Profile:

Preferably Female candidate

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Should have understanding in Managed services Fixed price projects where the projects were on IT services
• Should have understanding on project delivery contracts
• Working experience with UK clients is good to have
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelors Degree in appropriate field of study or equivalent work experience
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Understanding of mobile app development, website development, marketing, measurement analytics, content management and internet technology
• Excellent time and project management skills. Youre always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Good at Microsoft Office Suite, Salesforce and help desk support software