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ABI Health - L2 Support Engineer - Troubleshooting

2 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support troubleshooting schedule healthcare resolve sql service collaboration querying lims management software communication jira freshdesk api scripting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : L2 Support Engineer

Location : ChennaiEmployment Type : Full-timeWork Schedule : 6-day work week, rotational shiftsExperience Required : Minimum 2 the Role :

Responsibilities

We are looking for a skilled L2 Support Engineer to join our growing team and take over responsibilities previously handled by Niyas. This role is crucial for providing timely, high-quality technical support, particularly in the healthcare and laboratory Responsibilities :
  • Technical Troubleshooting : Resolve complex technical issues escalated from L1, involving application-level and transactional analysis.
  • SQL Expertise : Write and troubleshoot SQL queries to identify, diagnose, and resolve issues effectively.
  • SLA Adherence : Ensure timely resolution of support tickets in line with defined Service Level Agreements (SLAs).
  • Collaboration : Communicate clearly and effectively with internal teams, customers, and stakeholders to resolve issues and provide updates.
  • Shift Support : Be flexible to work in rotational shifts, including weekends (6-day work :
  • Experience : Minimum 2 years in L2 support, technical support, or related roles.
  • SQL Skills : Strong knowledge of SQL for querying databases and performing root cause analysis.
  • Domain Knowledge : Experience in LIMS (Laboratory Information Management System) or healthcare software is highly desirable.
  • Communication : Excellent verbal and written communication skills.
  • Problem-Solving : Ability to work independently and think critically under Qualifications :
  • Exposure to healthcare IT standards and terminology
  • Experience with ticketing tools (e.g., Jira, Freshdesk, Zendesk)
  • Knowledge of API-level troubleshooting or basic scripting is a plus.
(ref:hirist.tech)

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