Job Summary We are hiring a Support Engineer with over 2 years of experience in handling healthcare applications and customer support. The candidate will work onsite at the client location five days a week and remotely on Saturdays. This role requires excellent communication, ticket handling skills, and the ability to coordinate with internal teams to resolve customer issues. Key Responsibilities Act as the first point of contact for clients in addressing and resolving issues related to our healthcare software products. Handle customer tickets end-to-end, from logging to resolution, ensuring timely updates and closure. Understand and gather client requirements, application issues, and service requests. Coordinate with internal L3 support, development, and R&D teams to escalate and resolve complex issues. Provide prompt front-end issue resolution and educate end-users on product usage. Clarify client doubts via calls and emails and build strong customer relationships. Understand internal workflow updates and effectively communicate them to clients. Translate user requirements clearly to internal teams and ensure alignment. Replicate live issues in the UAT (testing) environment to aid troubleshooting. Conduct regular lab visits and provide hands-on application support. Attend OPS calls on Monday, Wednesday, and Friday to review client support matters. Ensure 6-day working commitment : Onsite (Mon-Fri) and Remote (Sat). Required Skills & Qualifications Minimum 2 years of experience in a customer support or implementation role, preferably in the healthcare domain. Strong understanding of healthcare IT systems (LIMS, HIS, EMR). Excellent communication skills - both verbal and written. Familiarity with ticketing systems and support workflows. Analytical and problem-solving skills for incident replication and resolution. Willingness to work 6 days a week and be present at the client site 5 days a week. Self-motivated and able to work independently in a fast-paced environment. (ref:hirist.tech) Show more Show less

Job Title : Linux System Administrator Experience : 2- 4 years Employment Type : Responsibilities : Install, configure, and maintain Linux/Ubuntu servers (physical and virtual). Manage user accounts, permissions, and file systems. Perform system updates, security patches, and regular maintenance. Monitor system performance, logs, and ensure infrastructure availability. Implement and maintain security measures; respond to threats and incidents. Troubleshoot hardware, software, and network issues. Ensure compliance with internal policies and external regulations. Automate routine tasks using Shell scripting, Python, or Skills : Proven experience as a Linux System Administrator, with expertise in Ubuntu. Strong knowledge of command-line tools and system logs. Experience with KVM virtualization and cloud platforms like Azure. Familiarity with container technologies (Docker, Kubernetes) is a plus. Strong understanding of security best practices and system hardening. Excellent problem-solving and communication skills. Ability to work independently and collaboratively. (ref:hirist.tech)