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2.0 - 6.0 years
2 - 6 Lacs
Nashik, Maharashtra, India
On-site
Internal Job Title: Learning & Development Manager Business Area: Lucy Electric Location: Nashik / Vadodara Job Reference No: 4031 Job Purpose The purpose of the Learning & Development Manager role is to design, implement, and manage comprehensive training programmes that enhance the skills, knowledge, and performance of employees across all India business units. This role aims to foster a culture of continuous learning and development, ensuring that employees are equipped to meet the strategic goals of the organisation. Job Context The Learning & Development Manager will report directly to the Head of HR India in a matrix structure with a dotted line to the Global Head of Leadership, Development, and Coaching based in the UK. This role will cover all India business units, including LEMT, LEI, and LFI, and will require monthly travel to these locations. Responsibilities 1. Onboarding Onboarding involves creating and implementing a comprehensive program to welcome new employees and help them acclimate to the company culture, policies, and procedures. Key Activities: Hiring manager has a copy of the onboarding guide and have planned all activities prior to new joiner starting. Assisting the hiring manager with scheduling meetings. Meeting with the new joiners to orientate them with the L&D policy, how to access training and guide them to the compliance training to be completed in Oracle. 2. Compliance Training Compliance Training ensures that all employees are aware of and adhere to the companys policies, legal regulations, and industry standards. Key Activities: Organise POSH training and ensure that all training records are maintained as per the legal requirements. All other local legal compliance training is delivered with records maintained. Ensure all training records are maintained in Oracle and hardcopy (production employees). Prepare for audits ensuring that all L&D policies and procedures have been adhered to against the audit schedule. Ensure compliance on the completion of all mandatory training in Oracle as part of the Lucy Leading Responsibly framework. Liaise with H&S to ensure that all production staff training has been organised and completed with training records. 3. Training Course & Programme Management Training Programme Management involves overseeing the development, implementation, and maintenance of training programmes within the organisation. This includes coordinating with various departments to identify training needs, scheduling training sessions, managing training budgets, and ensuring that all training activities align with the companys strategic goals. Key Activities: Setting up and publishing an annual training calendar. Ensuring all training courses and activities have been loaded into Oracle. Authorising training requests subject to the requirements set out in the L&D policy and competence procedure. Sending out joining instructions and setting up training venues/rooms. Coordinating with Finance to ensure sufficient training budgets are in place. Setting up of Learning Agreements where required for significant training spend. 4. Training Evaluation Training Evaluation is the process of assessing the effectiveness of training programmes. This involves collecting feedback from participants, analysing performance data, and measuring the impact of training on employee performance and organisational goals. The insights gained from evaluations are used to make continuous improvements to the training programmes. Key Activities: Ensure that the 3 stage evaluation process and forms are completed and recorded in Oracle before, after and 6 months after the training. Analyse the data from the evaluation forms together with skills and performance data to identify if improvements can be made to the training and demonstrate the effectiveness of training. Produce a report on these findings that can be shared with the Global L&D team and senior stakeholders. 5. Training Supplier Management Training Supplier Management involves selecting, negotiating with, and managing relationships with external training providers. This includes evaluating the quality and effectiveness of their training materials and delivery methods, ensuring they meet the organisations standards, and managing contracts and budgets related to external training services. Kay Activities: Sourcing training providers in line with the purchasing policy. Setting up suppliers following our internal procedures on supplier set up. Communication with suppliers on all aspects of service and delivery ensure that high quality standards are delivered and maintained. Liaise with the legal team on all training contracts. 6. Training Needs Analysis Training Needs Analysis is the process of identifying the skills and knowledge gaps within the organisation. This involves analysing data, meeting with department heads and using information from workforce planning to identify training needs. Key Activities: Analysing skills data from Oracle to identify gaps at business, department and individual level. Conducting regular meetings with department heads to get an understanding of emerging needs. Reviewing the outputs of strategic workforce planning data to identify high level strategic training needs. 7. Employee Development Planning Employee Development Planning focuses on creating personalised development plans for employees to help them achieve their career goals and improve their performance. This includes identifying development opportunities, setting goals, and providing resources and support for continuous learning and growth. Key Activities: Setting up targeted development plans linked to succession. Ensuring that all plans have been entered into Oracle and have been followed through by setting up regular check ins to ensure that employees are on track with their learning journey offering resources and support where needed. 8. Training Course Design Training Course Design involves creating engaging and effective training materials and programmes. This includes developing course content, selecting appropriate training methods (e.g., e-learning, workshops, seminars), and designing assessments to measure learning outcomes. The goal is to create training programmes that are informative, interactive, and aligned with the organisations objectives. Key Activities: Designing training content for internal delivery ensuring that the content is relevant and aligns with local requirements or is part of the Global L&D strategy or initiatives. 9. Training Delivery Training Delivery is the process of conducting training sessions and ensuring that participants receive the intended knowledge and skills. This includes facilitating workshops, seminars, and e-learning courses, as well as providing support and guidance to participants throughout the training process. Key Activities: Delivery of internal training linked to local and global L&D initiatives this can be via teams, or face to face workshops. 10. L&D Reporting, Data and Collaboration Reporting is the creation of a bi-monthly report that will be shared with the Global Head of Leadership, Development and Coaching. Data is maintained on a week by week basis and the attendance of Global L&D meetings. Key Activities: Ensure that all data is up to date in Oracle and should be current on a week by week basis and made available to the Global Head of Leadership, Development and Coaching on request. Bi-monthly L&D reports will be created and shared with the Global Head of Leadership, Development and Coaching as per dates issued and information required in the report. Attendance of bi-weekly meetings with the Global L&D team to collaborate on Global L&D initiatives and strategy. Qualifications, Experience & Skills Education: Bachelor s degree in human resources, Education, Business Administration, or a related field. A master s degree is preferred . Certifications: Relevant certifications in Learning and Development, such as CPLP (Certified Professional in Learning and Performance) or similar, are advantageous. Experience: Industry Experience: Minimum of 5 years of experience in learning and development, with at least 2 years in a managerial role. Training Program Development: Proven experience in designing and implementing effective training programs. Compliance Training: Experience in managing compliance training programs and ensuring adherence to legal and regulatory requirements. Training Needs Analysis: Demonstrated ability to conduct training needs analysis and develop targeted training solutions. Supplier Management: Experience in managing relationships with external training providers and negotiating contracts. Employee Development: Experience in creating and managing employee development plans to support career growth and succession planning. Training Delivery: Proven ability to deliver training sessions, both in-person and virtually, using various training methods. Behaviours & Skills: About Us: Our Company Lucy Group Ltd is the parent company of all Lucy Group companies. Since its origins in Oxford, UK, over 200 years ago, the Group has grown and diversified. Today we employ in excess of 1,400 people worldwide, with operations in the UK, Saudi Arabia, UAE, India, South Africa, Brazil, Thailand, Malaysia, India and East Africa. Our Business Units We have a particular pride in the Company s reputation and recognise that this is built very much on the commitment and skills of our staff. It is in our joint interests that this enviable reputation is maintained. The success of the Company and the well-being of our staff depend very largely on collaboration, trust and respect between all levels of staff. Learning and developing together to meet these challenges is all part of working for the Lucy Group. Lucy Electric is a global business that provides medium voltage switching and protection solutions for electrical distribution systems. Our dedication to cultivating our service provision allows Lucy Electric to offer a complete solutions package to our customers; facilitating the delivery of electricity to homes and businesses worldwide. Lucy Controls comprises of Lucy Zodion, Flashnet and Lawson Fuses. Lucy Zodion is a leading provider of low-voltage electrical and lighting related controls and protection. Flashnet is a specialist in the design, manufacture and sale of smart lighting controls and IOT platforms. Lawson Fuses designs and manufactures high-quality low voltage electrical fuses. Lucy Real Estate comprises Lucy Properties and Lucy Developments. Lucy Properties is one of the largest landlords of residential property in Oxfordshire, offering the highest level of service to our residents. We take pride in providing well maintained and safe homes. Lucy Developments is a specialist property developer committed to building energy efficient properties for the future. Does this sound interesting We would love to hear from you. Our application process in quick and easy. Apply today!
Posted 3 days ago
5.0 - 9.0 years
5 - 10 Lacs
Noida
Work from Office
Job Title: Resource & Vendor Manager - India Region Location: Noida Job Overview: We are seeking a highly organized and proactive individual to join our team as a Resource & Vendor Manager for the India region. In this role, you will be responsible for managing resource demand consolidation, performance tracking, and vendor relationships. You will ensure effective resource utilization, adherence to compliance standards, and contribute to the region's overall growth by managing vendors, performance reviews, and scheduling processes. Key Responsibilities: Resource Management: Consolidate and track resource demand across the India region, ensuring accurate and timely reporting. Monitor and manage quarterly schedules, checking in regularly with project teams for resource performance updates. Plan rotation schedules for high-performing individuals within the region to optimize resource allocation. Identify and plan for backfill resources in case of underperformance or resource gaps. Ensure that requisition IDs are detailed accurately to reflect resource needs and timelines. Provide timely notifications to the Resource Management Office (RMO) regarding the release of people from projects. Report on resource status weekly/bi-weekly, ensuring that key issues or concerns are highlighted and discussed in a timely manner. Vendor Management: Follow the Vendor Management Office (VMO) processes and ensure compliance with all related policies and procedures. Keep Purchase Order (PO) statuses updated in the Direct Purchase Order (DPO) system, ensuring consistency with reports shared by VMO teams. Oversee the onboarding of vendor resources within the region, coordinating schedules for screening, extensions in DPO/PO, and assignment end dates in Workday. Build and maintain a strong pipeline of trainable vendor resources to support growth within the region. Foster and maintain effective partnerships with vendors, ensuring adherence to Adobe policies and contractual terms. Ensure that vendor invoices and payments are processed and cleared on time. Required Qualifications: [Insert required educational qualifications or experience] Proven experience in resource management and vendor management, ideally in a large-scale enterprise environment. Strong understanding of PO/DPO systems and Workday. Excellent communication and interpersonal skills with the ability to collaborate across teams. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Familiarity with Adobe policies and compliance standards is a plus.
Posted 4 days ago
15.0 - 20.0 years
20 - 35 Lacs
Mumbai
Work from Office
Role & responsibilities Develop and implement HR strategies that support business objectives. Collaborate with Store Operations team management to understand business challenges and provide HR solutions. Develop and implement talent development programs, including training, mentoring, and career progression. Design and manage succession planning initiatives. Foster a positive work environment and enhance employee engagement. Ensure a high-performance culture within the organization. Ensure HR practices comply with legal and regulatory requirements. Evaluating new sources of recruitment suggested by the team, monitoring systems of recruitment & Quality of Hires Ensuring optimum recruitment (as per budgets and as aligned to the Diversity & Inclusion {D&I} policy of the organizaiton) before handover to Operations Ascertain efficacy of CSR, Rewards & Recognition (R&R) and Engagement activities being implemented at the region Ensuring good governance & total compliance under various statutes and company processes viz. POSH,TCOC, etc. Diagnosing people issues and seeking OD intervention wherever deemed necessary Supervising and guiding action plans on survey responses and handling escalations as and when required Devise and implement various programs to identify talent at risk and ensuring retention of talent
Posted 4 days ago
4.0 - 9.0 years
9 - 13 Lacs
Noida
Work from Office
Req ID: 323251 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Workforce Planning Level 2 Fulfillment Solution Partner to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As a Level 2 Fulfillment Solution Partner in NTT DATA, you will have the opportunity to work with a global organization supporting various technologies. Each person within the Workforce Planning Team will have the opportunity to grow and set their own path to success. The ideal candidate will have experience in Workforce Planning or a related field. Those who are motivated and have a sense of ownership will be successful. Responsibilities Responsible for end-to-end internal staffing/resource management for allotted accounts which includes planning, identifying and allocating employees for projects. Interacts with leaders to validate and qualify resource demand from the perspective of skillset, location, cost and lead time, Assess and advise on fulfillment feasibility, to include any associated risks. Hosts and provides reporting for regular demand fulfillment and bench calls with individual practice groups to ensure proactive communication and resolution of issues. Manages employee ramp-downs prior to coming available to determine if they can be reassigned to any upcoming open demand. Triages Resource Requests (RRs), reviews RRs for accuracy, completeness and compliance, and, if necessary, follow up with initiators to get Resource Requests corrected to achieve approval. Interacts with employees to explain projects and setting/managing on role, technology and domain. Coordinates with various departments like recruitment, training, immigration and employee relations for smooth functioning of Workforce Planning Fulfillment Solution Partner activities. Implements standard procedures to handle recurring activities such as monitoring employee assignment end dates. Manages escalations and complaints from delivery in the Demand & Supply cycle of talent fulfillment. (This could require time spent researching an escalated issue or preparing a detailed report to present to management.) Maintains data integrity in NTT tools by generating multiple reports and analyzing the results to find missing and wrong data that impacts report results. Provides input for bi-monthly and monthly Practice Capability reviews for Leadership meetings. Escalates any concerns to FSP Practice Capability Lead as needed. Required skills Minimum 4 years of Workforce Planning experience in IT/ITES Minimum 3 years of experience using Microsoft Office tools (Word, Excel, PowerPoint, Outlook) Other Preferred Characteristics: Detail-oriented with the ability to work independently Highly skilled in MS Excel and pivot tables Prior experience in recruiting highly preferred Good interpersonal and communication skills, high level of tact, diplomacy, and confidentiality Basic project management skills a plus
Posted 4 days ago
1.0 - 3.0 years
3 - 5 Lacs
Gurugram
Work from Office
JOB PURPOSE : Responsible for supporting the Talent Management function and contributing to various HR initiatives 1. To Design Training Calendar Monthly/Half Yearly/Yearly Basis 2. Support employee training and development programs, including logistics and coordination. 3. To identify TNI with the help of PMS,360 Degree, Competency Mapping and Gapping Exercises 4. Help maintain and update talent management records and employee personal files as per defined guidelines. 5. Coordinate with managers and team leaders to support performance management processes. 6. Assist in conducting employee engagement surveys and follow-up activities. 7. Support the planning and execution of company events and recognition programs. 8. To be responsible for Data management & analytics related to Talent management. 9 To design management reviews on monthly basis Preferred candidate profile * Effective Communication Skills * Positive attitude and a growth mind-set * Must be Enthusiastic self-starter * Analytical and problem-solving skills * MS Office HR Contact Monika Gaud monika.gaud@rsplgroup.com This position is with HCD Vertical. Office Time: 10:00 am to 6:30 pm Working Days : Monday to Friday
Posted 4 days ago
2.0 - 4.0 years
4 - 6 Lacs
Coimbatore
Work from Office
Assistant Manager - HR As the HR-Business Partner for the field sales teams for the respective Region, the incumbent will oversee the talent acquisition, talent management and day to day business partnering with our sales division's employees. The role involves frequent travel to different branches in the region. Experience Range: 2 - 4 years Educational Qualifications: Any graduation,orMBA/PGDMin HR/Industrial Relations Job Responsibilities: Lead talent acquisition efforts for sales roles & ensure a seamless onboarding experience to selected candidates. Partner with sales leadership to drive workforce planning and talent management initiatives. Implement performance management processes to drive sales team excellence. Foster a positive work culture across sales branches and address employee concerns promptly Identify training needs and deliver programs to enhance sales capabilities Track and publish weekly/monthly HR metrics for the region to support decision-making. Skills Required: Experience of working with field sales team as their HR Business Partner,Experience of talent acquisition for Sales processes,Strong understanding of sales processes, performance management, and talent development within a sales environment,Excellent communication, interpersonal, and leadership skills,Ability to build strong relationships and collaborate effectively with sales leaders and crossfunctional teams.,Proficiency in HRIS systems and MS Office suite. Candidate Attributes: Application of sales techniques Active listening and understanding the business contexts of clients Good Verbal and written communication Ability to work independently
Posted 4 days ago
4.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
About the Job Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. Were looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs. As Workforce Manager, You Will Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners Interact with external partners and develop long term relationships Assist in analyzing partner metrics and staffing on a consistent basis Make recommendations for efficiencies on programs Actively manage, support, motivate and retain members of the Workforce team Participate in Sales meetings and requests for information Maintain awareness of emerging industry tools As Workforce Manager, You Have A University or College Degree in a related discipline (Computer Science, Marketing, Communications, Business) Experience working with Aspect software (considered an asset) Strong analytical, problem-solving, technical, information-management and decision-making skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Ability to work in a fast-paced, hectic & changing environment Ability to effectively interact with employees at all levels and people from diverse backgrounds Ability to think strategically Ability to plan and monitor for results
Posted 4 days ago
1.0 - 6.0 years
2 - 7 Lacs
Bengaluru
Work from Office
Manage full-cycle recruitment for IT and Non-IT roles, including sourcing, screening, interviewing, and offer negotiation. Develop and implement effective sourcing strategies using job portals, social media, employee referrals, and networking. Required Candidate profile Work closely with hiring managers to understand job requirements &ensure a smooth hiring process. Conduct initial screenings to assess candidate suitability based on skills, experience, &cultural fit. Perks and benefits Plus incentives and Perks
Posted 4 days ago
5.0 - 10.0 years
20 - 25 Lacs
Hyderabad
Work from Office
The Senior Legal Recruiter plays a critical role in identifying and attracting top-tier legal talent across the organization. This position is responsible for managing the end-to-end recruitment process for legal roles, including sourcing, screening, interviewing, and hiring candidates. The ideal candidate will be a trusted partner to hiring managers, ensuring a seamless, efficient, and candidate-centric recruitment experience while contributing to broader Talent Acquisition goals. Key Responsibilities Lead full-cycle recruitment for legal positions across multiple practice areas and geographies. Develop and execute proactive sourcing strategies to attract diverse and qualified talent. Screen resumes, conduct interviews, and assess candidates for skills, experience, and cultural fit. Partner with hiring managers to understand business needs, define job requirements, and advise on recruitment best practices. Manage recruitment activities through Applicant Tracking Systems (ATS), ensuring timely updates and data accuracy. Coordinate interview logistics and ensure a consistent and professional candidate experience. Negotiate job offers and support pre-boarding and onboarding processes in collaboration with HR and operations teams. Maintain accurate documentation of hiring activity and candidate records in compliance with internal policies and external regulations. Contribute to process improvements, TA projects, and employer branding initiatives to enhance the overall hiring strategy. Collaborate with HR partners to align recruitment efforts with organizational goals and workforce planning. Qualifications Required: Bachelor s degree in Human Resources, Business Administration, or a related field or Master s degree in Human Resources, Organizational Psychology, or a related discipline. Required: Minimum of 5 years of experience in recruiting, with a strong focus on legal or professional services roles. Experience using ATS platforms such as Workday, SuccessFactors, Greenhouse or similar. Full-cycle recruitment expertise Legal industry knowledge and understanding of legal talent requirements Proficiency with Applicant Tracking Systems (ATS) Strong sourcing techniques (LinkedIn Recruiter, Boolean search, referrals, etc) Excellent communication and interpersonal skills Negotiation and offer management Relationship building with internal stakeholders Process improvement and attention to detail Familiarity with HR processes, compliance, and onboarding Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint) High level of professionalism, discretion, and confidentiality Professional certification such as PHR, SHRM-CP, or equivalent is preferred. Work Environment This role typically operates in a professional office setting or remote work environment. The position may require sitting or standing for extended periods and frequent use of office tools and equipment.
Posted 5 days ago
5.0 - 10.0 years
13 - 17 Lacs
Hyderabad
Work from Office
As a Global Talent Intelligence Specialist you will implement innovative sourcing & Talent Intelligence strategies to support talent needs across the globe, aligned with Sanofis talent priorities. The Global Talent Intelligence Specialist supports the Talent Intelligence Lead in providing external data driven insights to help the sourcing strategy Lead to better understand total candidate populations. Role is critical in providing critical talent related decisions for Sanofi related to workforce planning and informing recruiting strategy. Main responsibilities: Build intellectual capital and keep up-to-date with key market trends and competitive intelligence. Prepare/contribute to talent reports and lead/participate in conversations related to Talent profiling for each hub Providing strategic guidance to Hub leaders/sourcing leaders in matters related to availability of top talent Deliver high-impact recruitment research and talent mappings in key areas in a fast-paced and highly dynamic environment. Continually contribute to the knowledge base by monitoring trends and by providing education on relevant industries and talent pools/profiles. Focus on building now and ready-later talent pools for frequently hired roles Conduct market mapping to identify where top talent resides. Develop and execute innovative sourcing strategies to attract top-tier talent across critical business units, leveraging both internal and external talent pools. Partner closely with the Global Talent Intelligence Lead to deeply understand hiring needs, optimize candidate engagement channels, and ensure robust pipeline planning. Gather and analyse external labour market data insights to support Sanofi in better understanding total candidate populations informing workforce planning and broader talent strategies. Conduct market research from various channels (other organisations / competitors, government reports, professional networks etc) to develop and maintain talent maps linked to critical skills Provides insight on location strategy and identifies talent gaps and opportunities Provides business leaders and recruiters with data driven insights to make suggestions on types of profiles required to achieve business objectives. Supports the talent intelligence manager in working with intelligence vendors Follows compliance, policy and regulation related to data privacy Monitor market trends and emerging technologies to proactively adapt sourcing strategies and maintain a competitive edge in attracting critical skills. About you You are a strategic and data-driven leader with a passion for sourcing and a deep understanding of the ever-evolving talent landscape. You have a proven track record of success in implementing innovative sourcing strategies that attract top talent, both internally and externally. A strong communicator and collaborator, you are able to build relationships with stakeholders across different functions and levels. A skilled coach and mentor, you are able to develop and motivate a high-performing team. Experience : 5+ yrs experience in supporting Talent Intelligence needs & executing innovative sourcing strategies within a large, complex organization with expertise in Pharma industry talent insights. US and EU talent market experience is essential. Experience in setting up and leading a team is good to have Experience developing and implementing successful sourcing strategies, both internally and externally. Soft and technical skills : Ability to drive strategic sourcing strategies by leveraging analytical skills and market trends Strong understanding of how to utilize data-driven insights to inform sourcing decisions and measure results effectively. Commitment to a candidate-centric approach, ensuring positive candidate experiences throughout the sourcing process. Collaboration skills with a proven track record of working effectively with stakeholders at all levels to achieve common goals. Why choose us Bring the miracles of science to life alongside a supportive, future-focused team. Play a key role in shaping how Sanofi is perceived in the talent market, directly impacting our ability to attract top talent. Lead a team of dedicated professionals committed to finding the best talent for Sanofi. Contribute to Sanofis success by helping us build a strong employer brand and attract the best and brightest minds.
Posted 5 days ago
0.0 - 2.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking a proactive and analytical Associate Staffing to support our Workforce Management efforts. This entry-level role focuses on coordinating staffing assignments, maintaining resource visibility, and enabling efficient project staffing through scheduling, tracking, and reporting. Ideal for fresh graduates or early-career professionals, the role offers exposure to strategic workforce planning in a fast-paced, project-driven environment. Key Responsibilities: Support staffing allocations based on skills, availability, and business needs. Maintain accurate resource trackers and staffing dashboards. Assist in forecasting workforce requirements and building project schedules. Monitor resource utilization and flag mismatches or availability gaps. Demand Forecasting of Staffing Requirements based on Projects Contribute to improving staffing processes and team efficiency. Prepare reports to drive all staffing initiatives and analyze workforce data to support decision-making. Candidate Requirements: Bachelor’s degree in HR, Business, or related field 0–2 years of experience or internships in staffing/HR/operations Strong Excel skills; familiarity with HRMS tools preferred Analytical mindset with attention to detail Effective communication and coordination skills Proactive, adaptable, and eager to learn in a fast-paced environment
Posted 5 days ago
5.0 - 10.0 years
20 - 27 Lacs
Bengaluru
Work from Office
At HackerRank, we are on a mission to change the world to value skills over pedigree . We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong. About the team: The SkillUp team is reimagining how developers grow and how companies recognise and unlock that growth. Were building a product that blends hands-on coding, AI tutoring, and real-world skill validation to support upskilling, mobility, and the rise of Next Generation developers. As a Product Manager on this team, you ll work closely with Design and Engineering to define a new category inside HackerRank - one that helps developers thrive and helps organisations act on skills intelligence, not guesswork. How might we use AI tutors to drive personalised learning? How can we make developer growth measurable, motivating, and career-defining? How might a company identify and accelerate its future staff engineers, or retrain a developer into a new domain? The SkillUp team lives in these questions - and this role is central to shaping the answers. About the role: In this role, youll lead the SkillUp product, empowering hundreds of thousands of developers to enhance their technical skills while enabling organisations to gain a clear view of their engineering teams skill distribution. This helps address skill gaps, drive better workforce planning, and improve retention. Youll have the opportunity and the responsibility to scale this business by thinking creatively and unlocking meaningful value for both users and buyers. What you ll do: Own the 0-1 journey - Define the vision, execute aggressively, and drive adoption. Develop and execute a GTM strategy - Work closely with field teams to drive the entire funnel and adoption. Drive rapid iteration - Make bold, data-informed bets and refine based on market signals. Champion SkillUp - Evangelize internally and externally to build momentum and adoption. Engage deeply with developers - Understand their needs and shape the product accordingly. Scale the business, not just the product - Ensure SkillUp drives real revenue and customer impact. Embrace AI - in how we operate, as well as in the product. You will thrive in this role if: You are a builder at heart. You enjoy creating something from scratch, transforming ideas into tangible, high-impact products. Ambiguity excites you . You re comfortable working in undefined spaces, carving out clarity where little exists, and defining a clear vision and strategy. You take a customer-first approach. You excel at identifying unmet customer needs and turning those insights into innovative product solutions. You are a strategic thinker. You can evaluate complex challenges, prioritise effectively, and make decisions that balance short-term progress with long-term success. You thrive in fast-paced environments. You re energised by working on high-impact initiatives where priorities can shift as you gain new insights. You have a bias for action. You re not afraid to experiment, iterate, and learn quickly in pursuit of delivering exceptional outcomes. You are deeply passionate about AI. You re in the weeds and trying out AI tools constantly, and are at a point where you are using AI as a reflex to try and automate several workflows in your life and 10x yourself. What you bring: Overall 7+ yrs experience, 5+ years of PM experience, preferably building B2B SaaS, enterprise products and/or tech services and/or platforms. Experienced building developer facing SaaS products (you can engage with engineering beyond just product and user needs) OR, 2+ years of Software Programming experience (in any industry). Experienced in developing a robust, long-term, data-driven, customer-focused vision and strategy. Experienced in building and owning roadmaps for multiple teams, backed by solid prioritization and clear milestones. Ability to deep dive into ambitious problem statements and create customer value. Proven track record of successfully launching and growing new products and/or significant features. Ability to work in a fast-paced, cross-team, cross-geo environment and to deliver on a common vision. Ability to work with engineers, designers and analysts and be comfortable presenting to non-technical/business stakeholders and customers. Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here . HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Notice to prospective HackerRank job applicants: Our Recruiters use @hackerrank.com email addresses. We never ask for payment or credit check information to apply, interview, or work here.
Posted 5 days ago
2.0 - 7.0 years
5 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Description: Who We Are Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels. Role Summary Assistant Manager, Buying Operations is responsible for overseeing the Sample Management & item setup process. The lead is responsible for driving process improvement & efficiency metrics development & implementation. They are also responsible for achieving topside sales plans, conversion goals, usability performance targets & corporate objectives. They will oversee teams focused on ensuring timely production of merchandise with accountability for complete & accurate turn in processes, product information & assortments. They will also drive ongoing efficiency & quality improvements. Key Qualifications Experience in the field of Item Setup in a multi-banner E-commerce retail environment 2+ years of experience in people management Monitor volumes & prioritize team s workload accordingly to meet timelines Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team Develop training materials & product guides as needed Understand the multi-channel/banner aspect of the business & help manage that with Direct Reports Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling /budget Proficiency with merchandising systems (e.g., PIM, RFS) Technical aptitude with web-based tools & proficiency with Microsoft Office Suite Action & detail oriented, organized with ability to manage teams to execute within deadlines Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team Ability to select & develop a team of future leaders Exhibit ability to perform well, problem solve & brainstorm in a collaborative environment & inspire a strong sense of camaraderie, accountability, & high performance across teams Demonstrate sound business judgment, proven ability to influence others & strong decision making skills Must have a minimum of 5 years of experience in e-commerce businesses Role Description Develop strategies to scale, monitor & streamline the Vendor provided assets acquisition & product turn-in processes to ensure a consistent & even flow of products-to-turn-in across all categories / banners on a daily basis. Proactively work to improve the turn-in process through conducting regular strategic reviews of turn-in metrics & work with cross-functional partners to identify & implement opportunities to improve the accuracy, efficiency, & scalability of the turn-in process. Interface with Buying Organizations to prioritize item creation & PO entry to drive full price sales by providing clarity on merchant PO inputs through reporting. Manage inventory control & transfers to/from vendors & DCs. Oversee & drive the item set up process & improvements focusing on accuracy & consistent customer experience. Ensure timely live dates of products. Oversee team quality metrics & define ways to improve including but not limited to reducing NOS, improving time to site, increasing compliance & improving team quality metrics Provide thought leadership on process efficiency initiatives including daily publication, PIM, sample workflow management & cross-functional training. Drive & ensure continuous process efficiency & performance improvements across Sample Management teams. Apply best practices across categories / banners. Continue to review organizational structure to ensure accurate headcount to facilitate the continuing growth of the business Streamlining Sample Management workflow processes & leveraging best practices across teams, locations, banners Liaising with the buying offices on Lifecycle related priorities/issues Partnering with Asset Protection & DC teams for studio inventory management & aligning on all policies & procedures Lead, coach, and develop a team, ensuring high levels of engagement, performance, and collaboration. Set clear goals and performance expectations in alignment with business objectives. Conduct regular one-on-ones, performance reviews, and feedback sessions to support employee development. Promote a diverse, inclusive, and respectful work environment. Support workforce planning, recruitment, and onboarding efforts in collaboration with HR. Drive employee engagement through recognition, team-building, and clear communication. Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Posted 5 days ago
10.0 - 15.0 years
15 - 19 Lacs
Bengaluru
Work from Office
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What s it like to work with Volvo Group? The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey You will be part of our true global team that creates great results through amazing people, strong relationships, and a high-performance culture. We are on our Digital transformation journey, ready to create the future. What will you be doing? Partner with business as a strategic HR partner to drive Digital & IT transformation and organizational change. Anchor HR Processes such as merit reviews, promotional assessments, talent management and action plans resulting from employee feedback. Use HR analytics and AI-driven insights to support workforce planning, performance trends, and decision-making. Partner with business leaders to understand current and future skill/capability needs, including digital skill gaps. Champion change initiatives, organizational values and culture; Improve organizational leadership and effectiveness Provide guidance and coaching to business unit management that will enable them to be more successful as they lead their teams Liase with recruiting team to get the right talent on board for the business unit Develop and support retention strategies for critical talent using data-backed insights. Collaborate with the Talent Management team to design and implement strategies for identifying and developing high-potential, diverse talent. Advise and act on any performance or employee relations issues at a senior level Integrate and partner with HR colleagues in the COE teams You will also lead and participate in cross-group and company wide assignments What are we looking for? 10+ years of strong HR experience with a proven track record as an HR Business Partner. Strategic thinker and proactive problem solver with experience using data analytics and AI tools in HR (e.g., for engagement, attrition, performance). Strong ability to engage and influence senior business leaders and stakeholders. Experience of working cross functionally within all specialist HR functions with demonstrated collaboration & teamwork Capable of operating across the full HR spectrum strategic, operational, and tactical. Ability to set high personal goals and work independently Open to challenging the status quo; eager to learn, unlearn, and relearn in a digital HR landscape. Experience working with Global teams and managing cross cultural dimensions will be an added advantage Exposure to HRIS systems , AI-enabled tools , and predictive HR models is preferred. Ready for the next move? If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com. Last Application Date - 4th July 2025 Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.
Posted 5 days ago
5.0 - 10.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Job Title: Manager - HR & Admin Location: Mekaguda Hyderabad Industry: Data Centers / Facility Management Experience Required: 5 to 10 Years Notice Period: Immediate Joiners Preferred Employment Type: Full-Time Job Summary: We are looking for a dynamic and experienced Manager - HR & Admin with a strong background in facility management and data center hiring operations . The ideal candidate should bring hands-on experience in talent acquisition for mission-critical infrastructure roles, administrative operations, and vendor/stakeholder management. Preference will be given to candidates from reputed facility management. Key Responsibilities: Human Resources: Manage end-to-end recruitment lifecycle for data center and facility-related roles. Collaborate with hiring managers to understand staffing needs and workforce planning. Handle onboarding, induction, and orientation processes. Develop and execute HR policies, procedures, and compliance in alignment with organizational goals. Drive performance management, employee engagement, and retention strategies. Administration: Oversee daily administrative operations including office infrastructure, travel, and vendor coordination. Manage facility services such as security, housekeeping, and maintenance. Ensure compliance with health, safety, and legal regulations in facilities and workplace management. Liaise with external agencies and service providers to ensure uninterrupted operational support. Facility Management (Special Focus): Coordinate with project/facility teams for manpower planning and hiring specific to data center operations. Oversee facility readiness from a staffing and administrative perspective. Assist in building a talent pipeline for high-skill, critical infrastructure roles. Key Requirements: 5-10 years of relevant experience in HR and Admin, with a strong focus on facility management and data center hiring . Strong understanding of facility operations and associated HR needs. Excellent communication, negotiation, and interpersonal skills. Immediate joiners or candidates with short notice period are preferred. Preferred Qualifications: Bachelors/Master s Degree in Human Resources, Business Administration, or related field. Certifications in Facility Management or HR (SHRM, CIPD, etc.) are a plus.
Posted 5 days ago
10.0 - 20.0 years
40 - 100 Lacs
Chennai, Delhi / NCR, Mumbai (All Areas)
Work from Office
Lead HR strategy for a top engineering manufacturer. Drive talent acquisition, engagement, and compliance. 12+ years of HR experience required. Competitive salary and growth opportunities.
Posted 5 days ago
3.0 - 5.0 years
10 - 12 Lacs
Mulshi
Work from Office
Job Title: PMO Job Location: Hinjewadi Phase 1, Pune Experience: 3 to 5 Years Shift: Monday to Friday (2:00 PM to 11:00 PM IST) Qualification: MBA Job Description: Futurism Technologies on behalf of its client is looking for a PMO having good experience with Resource Planning and Management Job Responsibilities:Team Integration & Onboarding Support Liaise with the recruitment team to get timely updates on new hires selected for specific projects. Coordinate with project managers and delivery leads to confirm project requirements, start dates, and role expectations. Act as the Single Point of Contact (SPOC) for all new joiners; assist with IT setups including laptop allocation and software access. Recruitment Operations & Stakeholder Engagement Assist in ongoing requirement planning and workforce resource allocation.Engage with interview panel members: Communicate the urgency and criticality of roles. Resolve scheduling conflicts. Understand panel-related challenges and offer actionable solutions. Share escalation matrix and company holiday calendar with newly onboarded clients. Maintain ongoing communication with clients including monthly follow-up emails and updates.3. Trackers & Reports Management Maintain, update, and share various operational and resource management trackers ensuring timely submission and accuracy for effective workforce planning and compliance. Ensure daily engagement and activity tracking of bench employees, while managing monthly leave plans and maintaining accurate records of all types of leaves for internal tracking and client communication."Must-Have Skills: Proficient in MS Excel Strong interpersonal and communication skills. Ability to multitask and prioritize in a fast-paced environment. Proactive, solution-oriented, and highly organized.
Posted 5 days ago
5.0 - 10.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Senior Legal Recruiter plays a critical role in identifying and attracting top-tier legal talent across the organization. This position is responsible for managing the end-to-end recruitment process for legal roles, including sourcing, screening, interviewing, and hiring candidates. The ideal candidate will be a trusted partner to hiring managers, ensuring a seamless, efficient, and candidate-centric recruitment experience while contributing to broader Talent Acquisition goals. Key Responsibilities Lead full-cycle recruitment for legal positions across multiple practice areas and geographies. Develop and execute proactive sourcing strategies to attract diverse and qualified talent. Screen resumes, conduct interviews, and assess candidates for skills, experience, and cultural fit. Partner with hiring managers to understand business needs, define job requirements, and advise on recruitment best practices. Manage recruitment activities through Applicant Tracking Systems (ATS), ensuring timely updates and data accuracy. Coordinate interview logistics and ensure a consistent and professional candidate experience. Negotiate job offers and support pre-boarding and onboarding processes in collaboration with HR and operations teams. Maintain accurate documentation of hiring activity and candidate records in compliance with internal policies and external regulations. Contribute to process improvements, TA projects, and employer branding initiatives to enhance the overall hiring strategy. Collaborate with HR partners to align recruitment efforts with organizational goals and workforce planning. Qualifications Required: Bachelor s degree in Human Resources, Business Administration, or a related field or Master s degree in Human Resources, Organizational Psychology, or a related discipline. Required: Minimum of 5 years of experience in recruiting, with a strong focus on legal or professional services roles. Experience using ATS platforms such as Workday, SuccessFactors, Greenhouse or similar. Full-cycle recruitment expertise Legal industry knowledge and understanding of legal talent requirements Proficiency with Applicant Tracking Systems (ATS) Strong sourcing techniques (LinkedIn Recruiter, Boolean search, referrals, etc.) Excellent communication and interpersonal skills Negotiation and offer management Relationship building with internal stakeholders Process improvement and attention to detail Familiarity with HR processes, compliance, and onboarding Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint) High level of professionalism, discretion, and confidentiality Professional certification such as PHR, SHRM-CP, or equivalent is preferred. Work Environment This role typically operates in a professional office setting or remote work environment. The position may require sitting or standing for extended periods and frequent use of office tools and equipment. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!
Posted 5 days ago
0.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
HR Operations and Admin- Kalyan Nagar( Bangalore) Opening: 1 Nos. Job ID: 108182 Employment Type: Full Time Reference: Work Experience: 2.0 Year(s) To 5.0 Year(s) CTC Salary: 3.00 LPA TO 5.00 LPA Function: HR - IR / Administration / Facility Management Industry: Real Estate/Property Qualification: Any - Any Graduation Location: Bengaluru/bangalore Posted On: 21st Jun, 2025 Share On WhatsApp Share LinkedIn Share Facebook Share Twitter Job Description: We have an urgent opening for an HR Operations and Recruitment role for a reputable real estate company at the Kalyan Nagar (Bangalore) location . HR Operations Management Oversee onboarding, documentation, background checks, and induction programs Manage HR records, employee databases, and HRMS systems Handle employee life cycle events: confirmation, transfers, promotions, exits, etc. Ensure compliance with statutory requirements such as PF, ESIC, labor laws, etc. Support payroll processing with accurate attendance, leave, and salary inputs Process Improvement & Compliance Drive improvements in HR processes and documentation Ensure policy adherence, conduct internal audits, and maintain compliance checklists Coordinate with finance, admin, and IT departments for cross-functional HR needs Prepare HR dashboards, recruitment reports, and attrition analytics for leadership Employee Experience Manage employee queries, grievance redressal, and engagement initiatives Conduct stay interviews and exit interviews to reduce attrition Foster a positive and transparent HR culture aligned with company values Talent Acquisition Lead end-to-end recruitment for Jr. to senior-level roles across departments Develop and execute sourcing strategies via job portals, referrals, agencies, and social platforms Collaborate with hiring managers to understand role requirements and workforce planning Track and optimize recruitment metrics such as time-to-hire and cost-per-hire Drive employer branding efforts and participate in hiring campaigns and job fairs Skills & Competencies Strong recruitment expertise and understanding of the full employee lifecycle Leadership, team management, and stakeholder engagement skills Excellent communication, problem-solving, and decision-making abilities Proficiency in HR tools Knowledge of applicable HR laws and best practices Key Skills : Recruitment Bulk Hiring Internal Hiring
Posted 5 days ago
6.0 - 11.0 years
30 - 40 Lacs
Mumbai
Work from Office
CANDIDATES WHO MEET THE FOLLOWING CRITERIA WILL ONLY BE CONSIDERED Industry Experience: Boutique Consulting Firms / Private Equity Firms / Law Firms / Senior A Funded Start-ups Qualification: MBA Post Qualification Experience: 6-12 years THE ROLE One of the leading Executive Search Firms in India is seeking a dynamic and forward-thinking Head of Human Resources with approximately 8 years of experience post-B-school. The ideal candidate will be responsible for leading all HR functions - both transactional and strategic - with a particular focus on talent retention, performance management, and sustaining a high-performance, values-driven culture. JOB RESPONSIBILITIES The incumbent will primarily be in charge of: o - Own and implement all core HR processes including hiring, onboarding, payroll, compliance and performance reviews. o - Lead initiatives to strengthen firm culture and internal communication. o - Design and execute strategies to enhance employee engagement and retention. o - Collaborate with Partners on workforce planning, training, and development. o - Establish HR analytics and reporting systems to provide insights to leadership. o - Be the custodian of policies and ensure their alignment with best practices. CANDIDATE PROFILE Education & Experience o - MBA or equivalent degree from a reputed business school. o - 8 years of post-MBA HR experience with exposure to both strategic and operational HR. o - Experience in a professional services firm or high-performance environment preferred. o - Proven track record of driving retention, engagement, and cultural initiatives. Competencies (Skills & Attributes) o - Strong interpersonal, communication, and influencing skills. o - Hands-on, proactive, and adaptable mindset suited to a boutique firm environment.
Posted 5 days ago
7.0 - 12.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Workday Adaptive Integrations, Workforce Planning Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure seamless integration of applications. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the design and development of application integrations- Conduct code reviews and ensure coding standards are met- Troubleshoot and resolve technical issues Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Adaptive Integrations, Workforce Planning- Strong understanding of integration patterns and best practices- Experience in developing and implementing complex integrations- Knowledge of RESTful APIs and web services- Hands-on experience with Workday Studio- Ability to analyze and optimize integration processes Additional Information:- The candidate should have a minimum of 7.5 years of experience in Workday Adaptive Integrations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 5 days ago
5.0 - 10.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Workday Adaptive Integrations, Workforce Planning Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Conduct regular team meetings to discuss progress and challenges- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Adaptive Integrations, Workforce Planning- Strong understanding of data integration and API development- Experience in designing and implementing complex integrations- Knowledge of cloud-based technologies and platforms- Ability to troubleshoot and resolve integration issues Additional Information:- The candidate should have a minimum of 5 years of experience in Workday Adaptive Integrations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 5 days ago
4.0 - 9.0 years
3 - 7 Lacs
Mumbai
Work from Office
The role The Team Lead - Customer Service is a vital role within the Blenheim Chalcot portfolio and Salary Finance. As a Team Lead in Customer Service at Salary Finance, you will play a pivotal role in driving the day-to-day operations of our customer-facing support team. You will be responsible for overseeing a team of Customer Service Specialists, ensuring exceptional service delivery across live chat and email channels. This includes real-time performance monitoring, coaching, process compliance, and contributing to strategic improvements. Must be comfortable working in alignment with UK time zones and should be open to a full-time office-based role (5 days a week) You will act as a key liaison between the frontline team and senior management, ensuring performance goals, quality standards, and customer satisfaction targets are consistently met. Key Responsibilities: Supervise a team of 10-15 Customer Service Associates managing chat and email support for UK-based customers. Monitor relevant queues and ensure fair and even task distribution within the team Monitor daily team performance against KPIs including CSAT, FCR, AHT, FRT, quality scores, and productivity. Provide regular coaching, feedback, and 1:1s to drive individual and team performance. Handle escalated customer queries, ensuring timely and effective resolution with a customer-first approach. Support new team member onboarding and conduct ongoing training on tools, processes, and compliance guidelines. Ensure adherence to SLAs, SOPs, and compliance policies (e.g., GDPR, AML etc). Collaborate with cross-functional teams (tech, product and collections) to address operational blockers and customer pain points. Analyze performance trends, identify process gaps, and propose data-backed improvements. Participate in hiring, workforce planning, and scheduling to ensure optimal staffing levels. Contribute to a positive and high-performance team culture with a focus on accountability, growth, and service excellence. Ensure that internal reports and documentation are accurate and updated regularly. About you The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. Technical and or professional experience required to be successful in the role: 4+ years of experience in customer service, with at least 2 years in a team lead or supervisory role. Proven track record of managing teams in a blended process (live chat & email). Strong understanding of customer service metrics and the ability to use data for performance management. Strong attention to detail and ability to multitask in a high-volume, SLA-driven environment Excellent communication and interpersonal skills - able to inspire and influence. Problem-solving mindset with a focus on customer satisfaction and continuous improvement. Skilled in managing internal team conflicts through open communication, active listening, and fair resolution to maintain team harmony and productivity Proficient in Google Sheets, Excel, and CRM systems. Ability to remain calm and professional in high-pressure situations. Knowledge of data protection laws (e.g., GDPR), TCF, and other relevant compliance frameworks. Bachelor s degree preferred. About Blenheim Chalcot Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world. The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship. Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more! One of our FinTech ventures, Salary Finance, is scaling fast and we re looking to hire high energy, motivated and curious talent to support them on that journey! About Salary Finance At Salary Finance, we recognize how deeply finances influence our overall well-being, including health, happiness, home life, and work life. We partner with employers to offer benefits designed to improve employees lives by enhancing their financial stability. Our services include straightforward savings options, access to earned salary, and affordable loans, all complemented by engaging financial education to boost financial wellness. Driven by a strong social purpose, we use technology and innovation, supported by employers, to reduce stress and increase productivity and happiness for millions of people. Were seeking passionate individuals ready to make a meaningful impact. If you want to be part of a collaborative, entrepreneurial team dedicated to transforming lives for the better, we d love to hear from you. What we can offer you Be part of the World s Leading Digital Venture Builder Have the opportunity to be a part of and learn from the incredible diverse talent in BC Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI A fun and open, if a little cricket obsessed, atmosphere - we own the Rajasthan Royals IPL team! 24 days of annual leave &10 public holiday days Private Medical for you and your immediate family & Life Insurance for yourself Important At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.
Posted 5 days ago
3.0 - 10.0 years
16 - 20 Lacs
Chennai
Work from Office
This role will be responsible for driving HR initiatives across Workforce Planning, Talent and Performance Management, and Employee Engagement, with a strong focus on enhancing organizational effectiveness, employee experience, and cultural alignment. The incumbent will work in close partnership with HR Operations, Centers of Competence (CoC), and the Talent Acquisition team to address function-specific priorities and ensure seamless HR support. Qualification: Master s degree or MBA in HR or Organizational Development (preferred) Relevant certifications such as SHRM-CP/SCP, PHR/SPHR, or CIPD are an added advantage Experience: 5-10 years of progressive HR experience, with at least 3-5 years in a business partnering or strategic HR role Demonstrated experience in workforce planning, talent management, performance management, and employee relations Experience working in a matrixed or global organization is beneficial Key Competencies: Strong business acumen and ability to align HR strategies with business objectives Proven ability to influence, coach, and build strong relationships with stakeholders at all levels Sound understanding of HR policies, labor laws, and compliance requirements Excellent problem-solving, analytical, and decision-making skills Strong interpersonal and communication skills, with the ability to handle sensitive matters with discretion Agility in managing change, supporting transformation initiatives, and promoting a positive culture Proficient in using HR systems, data analysis tools, and reporting platforms Manpower Planning & Budgeting (AC) Design and implement best in class organization structure & manpower plan that caters to business needs Drive annual strategic workforce planning (Resource Week) for or respevtive deptartments by liaising with business for decision on demand, critical roles, skill set required and headcount Identify key actionables from Resource Week and ensure roll out of the same Ensure timely DTBP Planning, OP and EA Planning for overall function Align roles, decision rights, processes, headcount and talent strategy to the proposed structure Manage and Track Approved Vs Actuals in respective functions, IC Data, HR Position Mgt Manage Organizational Chart for overall functions and ensure timely mappings in relevant HR systems Identify unique/ new roles that may require job evaluation, detail out role expectations and other dimensions with business Functional HR Strategy Contribute to formulation and implementation of Functional/Departmental HR strategy, while ensuring adherence to budget in order to ensure that business needs are met Undertake frequent discussions with business leaders (DRL3 to DRL4) to understand function specific challenges and priority areas Interact with employees to understand business context and ground level challenges and share insights with SHRBPs/HRBP Lead Translate business priority into key HR priority areas & provide recommendations to HR Leadership for formulating organization/function specific HR strategy Act as an advisor to business to solve for HR challenges, including structure & manpower alignment, engagement, attrition, etc., while ensuring minimal disruption to business as usual Drive employee communication, change management and ensure buy in for Leadership and Staff Recruitment Ensure appropiate Staffing at every point of time Drive resource requirements meetings for the function and align on the plan Champion position management approach in resp span Ensure Seamless Internal transfers and Job Rotations Manage and liason with Recruitment Team for new hires compensation in line with parity of the existing team Onboarding Ensure best in class employee experience across functions Map Buddy programme across the spans Drive 0-30-60-90 day connects for overall functions Explain role - team structure, reporting structure and connect for Leaders (L4) Ensure Functional Level Orientation/Induction Program taken place for employess in respective span Learning & Development Identify and ensure fulfilment of behavioral and functional capability development needs of employees in line with business needs Identify the training needs/critical competencies basis understanding of business priorities and discussions with Department/Section Heads for Staff Advise business on critical competencies and areas of development Build awareness for programs in general business qualification, higher education, external nominations, etc. Responsible for writing IDP for top talents in Staff Ensure all employees are being given a fair chance as per the selection criteria and align the programs to the business priorities Collaborate with L&D team and manage Technical Learning Calendar based on Peformance Appraisal requirements Design and manage competencies repositories for Staff Performance Management Facilitate performance driven culture by ensuring 100% Goal setting for all staff in respective functions Mid Year Review for all HiPo Staff Roles with respective Supervisors Facilitate performance & Compensation reviews during PPVMs within timelines for respective functions Responsible Performance & Compensation reviews OPC for respective functions Lead and Manage PIP process for employees not meeting expectations for respective functions Review of Young Talents Talent Management Drive talent management processes at the business/ functional level to ensure continuous identification and development of high-potential talent at Staff Identify the Critical Talents and HiPo/HiPerf Categories across staff based on the guidelines and hold Talent Discussions with Leadership Talent to Value assessments for staff Initiate discussions with respective Department/Functions Heads to validate successors & their readiness for all positions Ensure one to one discussions (Manager & Employee) for Critical Talents and HiPo/HiPerf on career aspirations for staff and manage queries Represent EDC, LPB data for resp span to Lead of HRBP/SHRBP Drive competency Framework for the department and competency evaluation for staff roles Other Initiatives Conduct Exit Interviews and Maintain tracker for all Staff and leadership (along with SHRBP for Leadership) Identify the need for policies, programs and actions to meet business needs. Drive departments areas of improvement along with SHRBP & Managers Drive/Faciliate and Execute the policies, programs and actions along with SHRBP for facilitiating and supporting the need of Individual Employees Part of HR CFTs and ensure active participation Active use of Cash Bonus policy Run Recognition Framework programs for respctive spans Employee Connects Adminster and facilitate Employee connect session Present Insights to HR Leadership / Business Meetings Address employee grievance with minimal TAT Engagement Young Talents - Project reviews and placement in respective functions Drive Probation Confirmation Discussion for all staff in span DES Awareness, Survey Rollout and Action Planning
Posted 5 days ago
10.0 - 20.0 years
25 - 35 Lacs
Bengaluru
Work from Office
Location : Bangalore Experience : 10+ Years Job Summary We are looking for a thoughtful and people-oriented Teaming & Operations Lead to head HR operations with a strong focus on team structuring and workforce optimization. This role requires someone with exceptional organizational memory, an eye for individual strengths, and the ability to build effective, well-balanced teams. The ideal candidate will be responsible for maintaining updated employee profiles, tracking preferences and engagement history, and ensuring that the right people are matched to the right teams, projects, and initiatives Key Responsibilities Oversee HR operations related to workforce planning, team structuring, and resource allocation Build and maintain a dynamic team database with updated employee skill sets, interests, preferences, and performance indicators Proactively identify team composition gaps or mismatches, and recommend adjustments based on individual strengths, working styles, and career goals Partner with business leaders and project managers to staff new initiatives effectively with the right talent mix Ensure accurate and timely updates of employee engagement, role transitions, and internal movements Serve as a trusted partner to employees, understanding their aspirations and aligning them with suitable roles and opportunities Leverage HR systems and tools to streamline team mapping, reporting, and internal mobility Collaborate with Talent Development to support succession planning and career pathing Key Skills & Competencies Excellent memory and attention to detail, especially around people and roles Strong analytical and workforce planning capabilities High emotional intelligence and a genuine interest in people Ability to balance business needs with employee growth and preferences Solid experience with HRIS systems, people analytics tools, and internal mobility platforms Strong written and verbal communication skills Preferred Qualifications Bachelors or Masters degree in Human Resources, Organizational Psychology, or related field Prior experience in HR operations, staffing, or organizational planning Familiarity with org design, role scoping, and team performance metrics Proven success in building and supporting cross-functional teams across fast-paced environments
Posted 6 days ago
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