User Experience Designer

You will be responsible for improving services and co-create innovative user experiences at CaratLane stores & online website/app. The UX designer in the team will be the leader of “omnichannel glue” that will also bring together and bind the physical and digital retail experiences & will work more on a feature to feature basis but the large process will include improving the online ecommerce through researching, developing and testing ideas.

You will also plan, organise resources & make CaratLane stores frictionless with the aim of creating a quality digital tools as well as customer experience at the store & website/app.The successful execution of a service design at caratlane requires three different components to work harmoniously together across the entire business:

• People. The employees, product design, tech. and the consumers.
• Tools. The diverse list of physical and digital artefacts required by the retail business to support experiences. Some examples: ecommerce technology, physical click and collect counters, business architecture and/or business system connectivity.
• Processes. All the workflows and “ways of working” needed to control and operate the people and props in line with consumer expectation.

Essentially UX designer will look at two major context at CaratLane :

1. Pre-purchase. The service design activities that work to enhance the experience when the consumer is in the moment to engage at store or online.

2. Post-purchase. The service design activities that create amazing experiences after the consumer has turned into a customer. All post-purchase activities start at the moment the consumer has parted with his/her money, right through to the point the consumer receives the product.

It’s important to note that both pre- and post-purchase comprise a mix of “front of house” and “behind the scenes” activities. You will collaborate with Online - Product Design, Tech & Management along with Merchandise and Retail sales.Think of service design activities at CaratLane stores like the front and back stages of a theatre performance. Our consumer sees and experiences everything the theatre production teams want them to see or hear, however, there is an army of people, activities, and workflows occurring behind the scenes. (the script, direction, lighting tools, orchestra etc.). Any issues/faults that lie within the backstage will translate to a degraded performance and experience for those watching. More than that, ‘what & why’ motivates and demotivates our buyers at the store is something you will identify. Think of yourself as the director of the theatrical performance which defines success as all moving parts (front and back) working perfectly together to present the desired pitch, a perfect performance or a wow frictionless Purchase of the jewellery.

About the role and responsibilities

This is a challenging role

• You will be responsible for designing interfaces and experiences for a variety of ecommerce palettes and touchpoints. You will work very closely with almost everyone in the team — including the CXOs
• You are expected to bring in-depth thought process behind your work, document decisions and see a project/ feature through inception, development to going live
• You should have the ability to work on multiple projects, work with the team to prioritize as needed while receiving strategic and tactical direction
• You will, over time, create, maintain and own a comprehensive library of design assets for reusable, semantic and atomic designs.
• You will be responsible for producing groundbreaking enterprise application designs for Desktop Web, iPhone (iOS), Android and iPad and would be expected to understand design paradigms for each.
• You will be expected to generate pixel-perfect production assets with superb attention to detail
• You should have the ability to work well in an ego-free, highly collaborative, and cross-functional team
• You’ll be required to present findings, insights in a consumable format to the broader team. Interacting with users, constantly documenting their experiences, expectations in a consumable format for the team is non-negotiable to you
• You should be an excellent communicator. You’ll be expected to be extremely proactive in keeping relevant stakeholders in the loop as your work and findings progress. This is extremely important to succeed at CaratLane.
• You should be able to convey your thoughts (well backed by insights & observations you got collaborating with PMs ) concisely and persuasively to other stakeholders of the project — verbally and in writing
• You will gradually evolve to become one of the gatekeepers for user experience before a feature project hits production.

• While you’re at it, we’ll ensure you do some of the best work of your career.

You may be a fit for this role if you have at least 2-3 years of solid work experience :

• You have a portfolio showcasing meticulous details of your visual design work
• You have a strong sense of color, typography, and design composition
• You should be knowing design & prototyping tools like Sketch and Invision.
• Bonus points for additional skills like animation, illustrations using tools like Principle, After Effects, Framer etc.
• You have a portfolio showcasing meticulous details of your thought process, how you collect user inputs, behaviour and

  translate those to tangible design solutions in the form of polished, high-fidelity wireframes