Travel Consultant

:Designation - CX Agent Job Requirement Experience in B2B (Agency or Corporate) client management. Should be an excellent team worker with good communication skills. Need to have effective Telephone and Email etiquettes. Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques. Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo. Need to be proficient in English & Hindi; knowledge of additional languages is an advantage. Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively. Having knowledge about Visa, Train/Bus, Cabs, Packages will be an additional advantage. Should have knowledge about TC areas, Airline code, City code, Type of fares. Having timely travel restriction knowledge would be an advantage. IATA certification will be an added advantage. Ready to work in shifts. Maintain relationships with clients by providing support, information and guidance. --- Job Responsibility Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT. Responsible for responding to guest emails and feedback as per the agreed TATs. Responsible to execute clearing of the backend queues for manual processing, failure handling, etc. Responsible to maintain a good relationship with our frequent bookers, Passengers and Travel coordinators. Responsible to Adhere to set SLAs 100% of the time. Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels. Responsible to support day to day queries / service related to bookings (ticket cancellation / Reissuance / issuance) with the highest level of customer service via telephone and email. Responsible to ensure highest level of Telephone and Email Etiquettes. Responsible to co-create process guidance to the Team Leaders. Update reports on daily basis for the team leader / manager. Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent to the team Clarification for execution. Responsible for working closely with internal support teams to determine the root cause for customer issues as per the defined TAT. Responsible to assist team leaders / manager’s with daily documentation, process improvement, analysis and implementation of effective methods to address process gaps with active efficiency levels of the team / process. Responsible for identifying clients' needs and suggesting suitable travel options. --- Min Qualification Graduate / Diploma in Travel & Tourism or IATA certified. Travel Industry (OTAs, B2B Consolidator, Airlines, Travel Agency, Corporate Travel Desk).

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person