Training Team Lead - E-Commerce - Siliguri, India

Are you an experienced training professional looking for team lead roles in Siliguri within a dynamic e-commerce environmentFusion CX is hiring a Training Team Lead to drive excellence in new hire onboarding and continuous learning initiatives. If you have proven leadership in training delivery, especially in the e-commerce sector, and can join immediately, we would love to hear from you. Job Description Training Team Lead About the Role As a Training Team Lead in our Siliguri location, you will lead end-to-end training operations for customer support teams handling e-commerce clients. From onboarding new hires to managing skill enhancement sessions, you will be key in ensuring operational readiness and sustained performance improvement. This is an exciting opportunity to join a high-growth environment where your leadership directly influences service quality and employee success. Key responsibilities of the training team lead for the ecommerce process in Siliguri: Manage, deliver, and evaluate training programs for e-commerce campaigns Supervise a team of trainers, ensuring high standards in content delivery and engagement Oversee onboarding, nesting, and skill upgrade training cycles across customer service functions Identify learning needs and tailor training interventions accordingly Collaborate with operations, quality, and client teams to ensure training effectiveness aligns with business outcomes Monitor and report on key training metrics, trainee performance, and post-training results Continuously improve training materials and methods to reflect process updates and best practices Job Requirements Training Team Lead Candidate requirements for the training team lead in Fusion CX Siliguri: Minimum graduate degree in any discipline Prior experience as a Training Team Lead, specifically within the e-commerce domain, is essential Proven ability to design, deliver, and manage high-impact training programs Strong leadership, communication, and presentation skills Detail-oriented with excellent time and team management abilities Must be an immediate joiner Must be based in or willing to relocate to Siliguri Why Join Fusion CX At Fusion CX, you are stepping into a company where your voice matters and your skills shape customer experiences across the globe. When you join our Siliguri team as a training team lead for a renowned ecommerce process, you benefit from: A people-first culture that values learning, development, and internal growth The chance to work with leading e-commerce brands in a fast-paced, innovation-driven setting Opportunities to grow your career with leadership development pathways and recognition programs A collaborative environment that promotes training excellence and operational success If you are seeking impactful training team lead jobs in Siliguri with a forward-thinking CX company, this is your opportunity to thrive. Apply today and be a part of something meaningful at Fusion CX.