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0.0 - 1.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 1 month ago
3.0 - 6.0 years
4 - 7 Lacs
Hyderabad
Work from Office
About the Job The Assistant Manager of Training is responsible for developing and implementing training programs for employees. The ideal candidate will create tailored training plans, and implement various training methods to enhance employees skills and performance. Also, monitor training program effectiveness, manage budgets, and stay updated on training trends. As Assistant Manager of Training, You Will Identify and assess future and current training needs. Draw an overall or individualized training and development plan. Deploy a wide variety of training methods. Collaborate with various departments to ensure employees receive the necessary training to excel in their roles. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Communicate with team members, trainers, and management to ensure all needs are met. Perform orientation sessions for new hires. As Assistant Manager of Training, You Need Post-secondary degree or equivalent, or a directly related field is required. 3 years of experience in a training and development environment, including direct experience being responsible for the facilitation and delivery of training programs. Call center management and training experience are considered a great asset. Experience working with a team approach to employee and organizational development. Demonstrated, progressive leadership and management skills, preferably in a related environment. Demonstrated ability to engage people in a training session, combined with a solid understanding of the role of training and development. Superior written and verbal communication skills, conflict resolution, and problem-solving skills. Strong computer skills in all Microsoft Office programs and training and development software programs. Excellent customer service focus with strong time management, organizational, and analytical skills. Ability to work in an environment where a diversity of people and situations are encountered
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Bengaluru
Work from Office
NEXA Kalyani Motors JP Nagar is looking for Training & Development Manager /Assistant Showroom Manager to join our dynamic team and embark on a rewarding career journey Design and deliver training programs for employees Manage learning paths, performance metrics, and evaluations Assist in managing showroom operations and sales targets Support customer service and team supervision
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel Skills: Content Development Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 1 month ago
0.0 - 2.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
JOB FOR ANY GRADUATE- BCOM, BMS, BAF, BFM,BMM,BE,B.TECH, BA, MEGA HIRING FOR GRADUATES IN THANE HAS STARTED. APPLY NOW AND KICK START YOUR CAREER WITH US! We are seeking highly motivated and ambitious individuals to join our team as Management Trainees in Business Development. The role involves intensive training, exposure to various aspects of the marketing and management and the potential to lead a team based on individual performance. ELEGIBILITY CRITERIA *Age 18-27 *Freshers can apply *Immediate joiner Kindly contact our HR for further details- 9324483283
Posted 1 month ago
0.0 - 3.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Job Summary: As a Corporate Trainee, you will be an integral part of our team, working closely with professionals across different departments to gain practical insights into the corporate world. While this is an entry-level position, your eagerness to learn and grow will set the stage for future opportunities within our organization. Key Responsibilities: Client management Conducting training and development works under the supervision of managers and executives in organizations timely completion of projects. build pipeline of customers & business Drive daily operations and service of all areas of business Participating in training, workshops &events Help with project planning and implementation. Analyze market data for strategic decisions. Fresher Can Apply Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburbs, kalyan Please contact our HR at 9324483283 for further clarifications.
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Balurghat
Work from Office
Conduct training sessions on MS Office applications. Develop and deliver personality development workshops focusing on communication, leadership, and confidence-building. Engage in community and school mobilization, encouraging participation in IT education programs. Create training materials, guides, and interactive learning modules. Assess trainees progress and provide constructive feedback. Stay updated with the latest IT trends and soft skills methodologies. Collaborate with educational institutions and community organizations to expand outreach.
Posted 1 month ago
3.0 - 7.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Genpact (NYSE: G) is a global professionalservices and solutions firm delivering outcomes that shape the future. Our125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentlesspursuit of a world that works better for people - we serve and transformleading enterprises, including the Fortune Global 500, with our deep businessand industry knowledge, digital operations services, and expertise in data,technology, and AI. We are inviting applications for the role of ManagementTrainee - Record to Report We're looking for Record to ReportProfessional, having technical depth in accounting functions, financialstatements Responsibilities In this role, you will be responsible forall the activities related to month end closing activities. Should have sound Record to Report knowledge! Work Independently or take minimum support on reporting activities Experience in ERP is a requirement (SAP desirable) Prepare & Review of Balance Sheet Accounts Reconciliations Good Interpersonal Skills Able to handle all R2R quires with minimum support Perform month end accounting, preparation and posting of journals into GL Perform variance analysis, write commentaries on actuals vs forecast / budgets to identify the key drivers and help the business to make decisions Critical support for analysis and decision making by providing consolidated snapshot post month end close as per the requirement Work constantly with the onshore team to resolve any highlighted issues along with owning control Ability to identify and report variances between Actuals and Forecast/Budget Performing deliverables aligned on forecast reporting. Explaining the causes of different cost heads of the various functions and assisting in communicating these to the Onshore partners. Qualifications we seek in you Minimum qualifications B.Com Graduate Excellent Reconciliation, Accounting & Reporting experience Preferred qualifications Chartered Accountants(CAs) will be more preferred MS Excel & SAP knowledge is helpful Client handling experience /span> Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 month ago
2.0 - 6.0 years
2 - 4 Lacs
Madurai
Work from Office
Job Title: Regional Trainer - Learning & Development Location: Madhuri, Tamil Nadu Department: Learning & Development Industry: Microfinance / Financial Services Company: Pragati Finserv Employment Type: Full-Time Position Overview: The Regional Trainer will be responsible for delivering and managing training interventions across the Madhuri region to build employee capabilities, drive performance, and align with the organization's growth and development strategies. This role will play a pivotal part in nurturing talent at the field level and supporting a culture of continuous learning. Key Responsibilities: Training Delivery: Conduct induction, functional, behavioral, compliance, and refresher training programs for branch staff and field officers. Training Need Analysis: Collaborate with regional and zonal leadership to identify learning needs and skill gaps based onbusiness performance metrics and field feedback. Curriculum Implementation: Deploy standardized training content and ensure adherence to the Learning & Development framework and methodologies. On-the-Job Coaching: Provide field-level mentoring and handholding support to new and existing employees to improve productivity and process adherence. Assessment & Reporting: Monitor and evaluate training effectiveness through pre- and post-assessments, feedback forms, and performance reviews. Submit timely reports and maintain training records. Key Requirements: Education: Graduate in any discipline (Postgraduate / MBA in HR or L&D is an advantage). Experience: Minimum 3-5 years of training experience, preferably in microfinance, NBFC, or financial services industry is an added advantage. Language Proficiency: Fluency in Tamil and working knowledge of English and Hindi Skills: - Strong facilitation and presentation skills - Ability to manage large groups and connect with field staff - Good knowledge of MS Office and digital training tools - Willingness to travel across the region as per the business requirement Preferred Attributes: - Prior experience in financial sector training environments is an advantage - Empathetic and culturally sensitive communicator - Result-oriented with strong follow-through capabilities Why Join Us? Be a part of a purpose-driven organization that's making a real difference in the lives of millions. We offer a people-first culture, continuous learning opportunities, and the platform to create lasting impact at the grassroots level.
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
***********We are looking for T&Q Analyst for TOP brand********** Typically involves developing, delivering, and evaluating training programs while also ensuring the quality of products, services, or processes . . Needs Assessment: Identify and analyze learning and development needs within the organization. Training Program Development: Design, develop, and implement training programs aligned with organizational goals and objectives. Training Delivery: Conduct training sessions using various methods (lectures, group discussions, hands-on activities). Evaluation: Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis. Continuous Improvement: Identify opportunities to improve training programs and make recommendations for updates. Documentation: Maintain accurate records of training activities and participant information. Quality Analyst Responsibilities: Quality Assessment: Conduct quality tests, inspections, and audits to identify defects and areas for improvement. Data Analysis: Analyze data related to quality metrics and identify trends and root causes of quality issues. Corrective Actions: Implement corrective and preventive actions to address quality issues and prevent future occurrences. Quality Assurance Procedures: Develop and implement quality assurance procedures and standards. Collaboration: Collaborate with cross-functional teams to ensure quality standards are met throughout the product or service lifecycle. Compliance: Ensure compliance with regulatory requirements and industry standards. Continuous Improvement: Drive continuous improvement initiatives to enhance product or service quality. Key Skills: Analytical Skills: Ability to analyze data, identify trends, and solve problems. Communication Skills: Excellent written and verbal communication skills for delivering training and reporting on quality issues. Training Skills: Ability to design, develop, and deliver effective training programs. Quality Assurance Skills: Knowledge of quality assurance principles, methodologies, and tools. Problem-Solving Skills: Ability to identify and resolve quality issues effectively. Attention to Detail: Meticulous attention to detail to ensure accuracy and quality. Interested candidates can share resumes on 76782-30426 - JAY Direct Walk-In On- 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
Posted 1 month ago
4.0 - 7.0 years
4 - 7 Lacs
Gurgaon, Haryana, India
On-site
Roles & Responsibilities: Plan, develop, and manage onboarding, induction, and training programs for campus hires to ensure job readiness. Curate learning and engagement content for the LMS and conduct soft skills training sessions as required. Prepare and publish performance reports for training participants on a timely basis. Design and develop training programs based on Training Needs Analysis (TNA). Coordinate with Regional Heads/Directors to gather Training Needs Identification (TNI). Conduct Focused Group Discussions with internal and external stakeholders to understand concerns and identify service improvement areas. Create and lead Cultural Awareness Programs to promote a value-driven work culture. Skills Required: Excellent organizational and multitasking skills. Strong time and work management capabilities with a detail-oriented mindset. Excellent written and verbal communication with interpersonal skills. Strong stakeholder management skills. Proficiency in PowerPoint and data handling. Familiarity with content creation tools (e.g., Camtasia, Canva, Powtoon) is an added advantage.
Posted 1 month ago
0.0 - 3.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
Want to Kick Start Your Career Join our team now Job description:- We are seeking energetic and self-motivated individuals who will set the pace and steer the company towards achieving our goals. For all your effort and passion you will be rewarded with uncapped earnings. Now, are you up for it? Job description The Role requires a Pro Active approach to identify and seize new business opportunities, maintain high customer satistfaction. The ideal candidate should have strong communication skills, passion for sales. Desired Candidate:- Freshers can Apply Immediate Joiners Team Management Managing clients & People Any Graduate/Post graduate
Posted 1 month ago
0.0 - 2.0 years
3 - 3 Lacs
Mumbai, Thane, Navi Mumbai
Work from Office
As a Management Trainee, you will undergo comprehensive on-the-job training to gain in-depth knowledge of our organization and industry, with the opportunity to advance to higher positions based on performance. We are seeking highly motivated and ambitious individuals to join our team as Management Trainees in Business Development. The role involves intensive training, exposure to various aspects of the organization, and the potential to lead a team based on individual performance. ELEGIBILITY CRITERIA *Age 18-27 *Freshers can apply *Immediate joiner Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburban, kalyan
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Hybrid
Job Title: Learning & Development Executive Domain: Human Resources Experience: 2-4 years Location: Bangalore, Karnataka Mode: Hybrid (Minimum 3 days in office Key Responsibilities 1. Training Planning & Execution Schedule and coordinate logistics for in-person and virtual learning sessions. Ensure training room readiness, including venue booking, equipment setup, and availability of learning materials. Work with internal stakeholders and external vendors to execute training plans as per calendar. 2. Coordination with participation • Communicate training schedules, joining instructions, and reminders to participants. Ensure required resources (stationery, guides, devices) are ready and accessible. Promote and encourage participation through internal advocacy and recognition. Support participant engagement throughout the learning journey, including pre- and post-training communication 3. Training Administration & Reporting Maintain accurate records of attendance, training hours, certifications, and participant progress. Track post-training assignments and ensure completion. Publish attendance/defaulter reports and generate monthly L&D dashboards. 4. Learning Analytics & Impact Measurement • Collect and analyze participant post training feedback, learning needs survey or LSAT; maintain 95% feedback completion rate Analyze feedback data to recommend improvements in content, delivery, and learner experience 5. Content & Communication Assist in developing engaging learning contentpresentations, toolkits, and e-learning modules. Promote L&D programs through mailers, posters, banners, and internal campaigns to ensure high participation. • Handle all post-training follow-ups, including feedback collection, assignment tracking, and nudges 6. Vendor & Budget Management • Coordinate with external training partners; track service delivery and quality. Monitor training-related expenses and ensure activities stay within approved budgets. Process invoices and manage reimbursements; ensure adherence to L&D budget allocations. 7. Compliance & Process Adherence Follow L&D SOPs including communication, follow-ups, feedback, and reporting. Maintain updated records in LMS/certification / internal databases / sharepoint with appropriate access to users Coordinate with the HR team to ensure audit-ready documentation. Who are we looking for? Driven. Curious. Always Learning. We are always on the lookout for individuals with a strong work ethic, a sense of ownership, and a growth mindset. 2+ years of experience in L&D operations, preferably in an IT or tech-driven organization. Postgraduate degree in HR or related field Excellent coordination, communication, and stakeholder management skills Strong command over MS Excel, PowerPoint, and familiarity with LMS platforms Detail-oriented, organized, and responsive to fast-paced environments Passionate about employee growth and learning effectiveness
Posted 1 month ago
3.0 - 5.0 years
1 - 3 Lacs
Lucknow
Work from Office
Job Title: Process Trainer BPO Location: Lucknow, India Industry: Business Process Outsourcing (BPO) Employment Type: Full-Time, On-Site We are seeking a dynamic Process Trainer to join our leading BPO team in Lucknow. The ideal candidate will have a strong background in customer service within the BPO sector and at least one year of documented experience as a Process Trainer. Overall Experience : Minimum 3 years in a BPO environment with a focus on customer service Process Trainer Experience : Minimum 1 year , officially documented/on-paper mandatory Preferred – immediate joining If you're passionate about training and meet the criteria, please contact us immediately on 8657002723
Posted 1 month ago
0.0 - 1.0 years
3 - 7 Lacs
Mumbai
Work from Office
Assist in sourcing, screening, and hiring candidates. Address employee queries and concerns. Assist in payroll processing and manage employee benefits. Support performance review processes. Track employee progress and provide feedback. Identify training needs and coordinate development programs. Organize team-building activities, workshops, and company events Educational Qualifications & Work Experience Minimum Graduate in Human Resource Management Studies/BMS Experience 6months to 1 year Language & IT Proficiency English, Hindi Marathi MS Office (Word/Excel/PPT) Skills Proactive Attention to Detail Problem-solving skills Strong communication skills
Posted 1 month ago
4.0 - 7.0 years
4 - 7 Lacs
Hyderabad, Lucknow
Work from Office
Job Description: Company: People Interactive (I) Pvt. Ltd. Location: Kolkata Hub Department: Training & Process Improvement Business Unit: Shaadi.com Group: Market Development (Sales) Title: Process Trainer Role: We are in the business of finding people happiness and consequently somebody who is jovial, mature, results-oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance. Responsibilities Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor. Compile and submit monthly report on training activities and needs on a timely and concise manner. Assist in the delivery of formal induction and process for new hires training. Providing Effective Training Sessions for Agent & Middle level to improve the Productivity. Coaching Team Members on Soft Skills & Process. Organize and present activities that will reinforce the learning process. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It also assists in personal evaluation process. Based on the evaluation, trainers recommend improvements. Requirements Bachelors Degree. 2 years experience developing the above skills. Experience must include tele-marketing job. 1 year experience as Trainer in a domestic call center with a team of more than 20 trainees. Fluency with general desktop productivity software. Excellent written and verbal communication skills, Strong people interaction skills. Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided). Extremely detail oriented and ability to organize. Problem-solving ability & creative - out of the box thinker. Company Profile Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.
Posted 1 month ago
4.0 - 7.0 years
4 - 7 Lacs
Hyderabad, Lucknow
Work from Office
Job Description: Company: People Interactive (I) Pvt. Ltd. Location: Kolkata Hub Department: Training & Process Improvement Business Unit: Shaadi.com Group: Market Development (Sales) Title: Process Trainer Role: We are in the business of finding people happiness and consequently somebody who is jovial, mature, results-oriented and cares deeply for our customers will be able to succeed in this role. The team lead is responsible for Supervising, motivating and monitoring team performance. Responsibilities Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor. Compile and submit monthly report on training activities and needs on a timely and concise manner. Assist in the delivery of formal induction and process for new hires training. Providing Effective Training Sessions for Agent & Middle level to improve the Productivity. Coaching Team Members on Soft Skills & Process. Organize and present activities that will reinforce the learning process. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It also assists in personal evaluation process. Based on the evaluation, trainers recommend improvements. Requirements Bachelors Degree. 2 years experience developing the above skills. Experience must include tele-marketing job. 1 year experience as Trainer in a domestic call center with a team of more than 20 trainees. Fluency with general desktop productivity software. Excellent written and verbal communication skills, Strong people interaction skills. Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided). Extremely detail oriented and ability to organize. Problem-solving ability & creative - out of the box thinker. Company Profile Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Chennai
Work from Office
We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 4 years of experience in the field. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various topics related to healthcare management services. Create engaging and informative training materials, including presentations and handouts. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Stay up-to-date with industry trends and developments in healthcare management services. Job Proven experience as a trainer or in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to design and deliver engaging and interactive training programs. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with adult learners and developing training programs tailored to their needs.
Posted 1 month ago
2.0 - 4.0 years
1 - 4 Lacs
Coimbatore
Work from Office
We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., with 1313669 as the reference number. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and deliver comprehensive training programs to enhance employee skills and knowledge. Conduct workshops, seminars, and presentations to promote learning and development within the organization. Collaborate with subject matter experts to create engaging and interactive training materials. Evaluate training effectiveness and provide feedback for improvement. Manage and maintain accurate records of training activities and participant progress. Foster a culture of continuous learning and development throughout the organization. Job Proven experience in training and development, preferably in the CRM/IT Enabled Services/BPO industry. Strong understanding of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Ability to work effectively with diverse groups and individuals. Proficiency in creating engaging and interactive training content using various tools and technologies. Strong analytical and problem-solving skills, with attention to detail and organizational abilities.
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Graphics Desiger" , "Is_Locked":false , "City":"Bengaluru" , "Industry":"Technology" , "Job_Description":" Location: Bangalore (On-Site) Type: Full-time Experience: 1-3 years About Edmingle Edmingle is a fast-growing SaaS platform built exclusively for training and upskilling businesses. We help thousands of training organizations streamline operations, deliver better learner experiences, and grow faster\u2014using our all-in-one Training Management Suite with AI-powered analytics. Over 500 training businesses across 160+ countries trust Edmingle to manage and scale their operations. Backed by reputed investors and built by a passionate team, we are now gearing up for our next phase of growth\u2014with bold ambitions and new product innovations. About the Role We\u2019re looking for a Graphics Designer who loves solving problems visually. This is a high-ownership role where you\u2019ll work closely with the Founder, Product Marketing, and our agency partners to create visually engaging, high-impact assets across marketing, product, and brand. This role is ideal for someone who\u2019s early in their career, eager to learn fast, and excited to build a strong design foundation in a startup that moves fast. What Youll Do Design visual assets for landing pages, product decks, emails, ads, and social media Create engaging UI mock-ups, screenshots, and walkthrough visuals for
Posted 1 month ago
1.0 - 5.0 years
5 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Product Marketing Associate" , "Is_Locked":false , "City":"Bengaluru" , "Industry":"Technology" , "Job_Description":" Location: Bangalore (On-Site) Type: Full-time Experience: 1-5 years About Edmingle Edmingle is a modern SaaS platform built for training and upskilling businesses. Our Training Management Suite helps organizations simplify their operations, engage learners, and grow revenue\u2014with powerful workflows and real-time analytics. We serve over 500 training businesses and 3 million learners across the globe. As we scale to the next stage of growth, we\u2019re investing in building a world-class product marketing foundation\u2014and we\u2019re looking for sharp, AI-native thinkers to join us. About the Role We\u2019re hiring a Product Marketing Associate to support our go-to-market efforts, product launches, and sales enablement workflows. This is not a content writer role\u2014it\u2019s a hands-on, cross-functional position for someone who wants to grow into a full-stack product marketer . You\u2019ll work directly with the Founder to craft messaging, generate content, run GTM checklists, and power launches using tools like ChatGPT. What Youll Do Support feature launches with landing page copy, emails, and in-app messages Help define product messaging and value propositions for
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Job Description Summary Develop and maintain systems, rules, and processes to ensure fulfillment of internal and external requirements. Ensures that projects and products are capable and will meet specified standards (Preventive). Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Job Description Roles and Responsibilities Supports implementation of training development and related documents for Segments and/or Functions in their area of responsibility. Interfaces with Global Q&R Training, ensuring timely implementation of training courses relevant to Master Training Plans. Supports standardization of processes that support business implementation of Quality training standards. Partners with Site Quality Leaders to ensure Quality training compliance. Creation and maintenance of training plans for Segments and/or Function in area of responsibility and monitoring of training completion status. Utilizes in-depth knowledge of Quality training implementation and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring Site leadership to consensus around topics within field. Uses some judgment and can propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions. Jobs at this level perform with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.). Required Qualifications This role requires 3-5 years of experience in Quality Training Management. Knowledge level is comparable to a Bachelors degree from an accredited university or college. Desired Characteristics Customer-service mindset and global support experience Strong oral and written communication skills in English. Demonstrated ability to analyze and resolve problems Ability to collaborate and build relationships with stakeholders locally and globally Established project management skills Learning Management System (LMS) and Quality/Regulatory learning process experience in a regulated industry. Inclusion and Diversity . Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https: / / www.ge.com / careers / fraud #LI-MC1 #LI-Onsite Relocation Assistance Provided: No
Posted 1 month ago
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