Sales Training Officer

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Responsibilities

• Design and maintain various training manuals and work books, with particular emphasis on keeping content up to date, through liaison with the supervisor.
• Compile and submit monthly report on training activities and needs on a timely and concise manner.
• Assist in the delivery of formal induction and process for new hires training.
• Providing Effective Training Sessions for Agent & Middle level to improve the Productivity.
• Coaching Team Members on Soft Skills & Process.
• Organize and present activities that will reinforce the learning process.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
• Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It also assists in personal evaluation process.
• Based on the evaluation, trainers recommend improvements.

Requirements

• Bachelors Degree.
• 2 years experience developing the above skills. Experience must include tele-marketing job.
• 1 year experience as Trainer in a domestic call center with a team of more than 20 trainees.
• Fluency with general desktop productivity software.
• Excellent written and verbal communication skills, Strong people interaction skills.
• Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided).
• Extremely detail oriented and ability to organize.
• Problem-solving ability & creative - out of the box thinker.

Company Profile

Shaadi.com, one of India's best known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.