853 Training Delivery Jobs - Page 12

Roles and Responsibilities Develop training strategies and execute plans to improve revenue cycle management (RCM) processes. Design, deliver, and facilitate RCM training programs for clients across various US healthcare settings. Create engaging learning materials such as modules, presentations, and handouts for effective knowledge transfer. Conduct induction programs and process trainings on AR billing, denials management, payment posting, and more. Collaborate with subject matter experts to develop customized training solutions addressing specific client needs. Strong background in RCM / Healthcare BPO Leadership experience in training large, cross-functional teams Proficiency in LMS tools, instructional design, and performance measurement Excellent communication, coaching, and stakeholder management skills Knowledge of billing platforms (Epic, eCW, Athena) is a plus

Responsibilities: * Design and deliver training programs on financial reporting, GST, US tax, IFRS reporting, GAAP, Tally, SAP. * Ensure compliance with regulatory requirements through effective training methods.

We are looking for a seasoned Freelance Trainer with a strong background in ONGC or the Oil & Gas industry to deliver high-impact, world-class training to leadership teams and end users. The trainer will be oriented on Marlin or OLMS solutions by the project team and expected to travel to LTIM or customer offices as needed. Key Responsibilities Deliver high-quality training sessions to industry professionals Build awareness of the Oil & Gas and Marine industries Undergo solution-specific training on Marlin / OLMS Conduct training remotely and onsite at LTIM/Client offices when required Maintain strong communication and engagement throughout delivery Key Skills 10+ years in training or domain consulting Strong knowledge of ONGC / Oil & Gas / Marine industry Excellent communication & facilitation skills Quick learner for platforms like Marlin / OLMS Based in Mumbai (required for occasional travel)

About Quest Alliance: At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions, and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training. At Quest, you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines, including Education, Technology, Design, Youth Development, and Business. About the role : We are hiring a Program Associate to support the implementation of our Schools Program in Mysore. This role will focus on effective program delivery, mentoring master trainers and teachers, facilitating student-led innovation events like Ideathons and Hackathons, and managing district-level stakeholder engagement. The ideal candidate will bring experience in teaching, strong training and communication skills, and a deep understanding of working with government systems and education programs. Key Responsibilities: Mentor and support Master Trainers (MTs) and teachers in implementing Ideathons and Hackathons Plan and facilitate school and district-level innovation events and share-outs Support MTs with content queries and technical escalations via chatbot and WhatsApp Conduct regular school visits and phone check-ins to observe and improve classroom engagement Organize MT review calls and district-level department updates Coordinate and support cascade training delivery with MTs, Program Coordinators, and DIETs Attend and assist in in-person training across blocks/districts Maintain training data and documentation Liaison with District and Block Education Officials, Principals, and School Heads Conduct orientations, review meetings, and ensure buy-in for program delivery Track and report program progress in line with the M&E framework Support data quality checks, documentation of best practices, and field impact stories Coordinate assessments (baseline/endline) and maintain chatbot engagement records Requirements Degree in Social Work (MSW/BSW) or equivalent social development background 3 4 years experience in teaching , mentoring, or education program delivery Proven experience working with government stakeholders Strong skills in training delivery , communication , and report writing Willingness to travel frequently within districts Fluency in Kannada (spoken and written) Brownie Points: Prior exposure to or interest in STEM mindset , computational thinking , or critical thinking approaches in education Benefits Salary: The pay band for the position starts at Rs. 32,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

About Quest Alliance: At Quest Alliance, we transform learning ecosystems through education technology, capacity building, and collaboration to build 21st-century skills for learners and facilitators. We are a not-for-profit trust that focuses on research-led innovation and advocacy in the field of teaching and learning. We engage with educators, civil society, government institutions, and corporate organizations to demonstrate and enable scalable and replicable solutions in school education and vocational training. At Quest, you will get the opportunity to apply your skills and contribute to addressing issues around quality education and skills training. The organization gives you the space to learn and grow in a fun and engaging environment. We have an eclectic group of people working at Quest drawn from diverse disciplines, including Education, Technology, Design, Youth Development, and Business. About the role : We are hiring a Program Associate to support the implementation of our Schools Program in Tumkuru. This role will focus on effective program delivery, mentoring master trainers and teachers, facilitating student-led innovation events like Ideathons and Hackathons, and managing district-level stakeholder engagement. The ideal candidate will bring experience in teaching, strong training and communication skills, and a deep understanding of working with government systems and education programs. Key Responsibilities: Mentor and support Master Trainers (MTs) and teachers in implementing Ideathons and Hackathons Plan and facilitate school and district-level innovation events and share-outs Support MTs with content queries and technical escalations via chatbot and WhatsApp Conduct regular school visits and phone check-ins to observe and improve classroom engagement Organize MT review calls and district-level department updates Coordinate and support cascade training delivery with MTs, Program Coordinators, and DIETs Attend and assist in in-person training across blocks/districts Maintain training data and documentation Liaison with District and Block Education Officials, Principals, and School Heads Conduct orientations, review meetings, and ensure buy-in for program delivery Track and report program progress in line with the M&E framework Support data quality checks, documentation of best practices, and field impact stories Coordinate assessments (baseline/endline) and maintain chatbot engagement records Requirements Degree in Social Work (MSW/BSW) or equivalent social development background 3 4 years experience in teaching , mentoring, or education program delivery Proven experience working with government stakeholders Strong skills in training delivery , communication , and report writing Willingness to travel frequently within districts Fluency in Kannada (spoken and written) Brownie Points: Prior exposure to or interest in STEM mindset , computational thinking , or critical thinking approaches in education Benefits Salary: The pay band for the position starts at Rs. 32,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

Graduate with minimum 8-10 years of OD training experience preferably in a US healthcare services companyReady to work in night shiftsTraining delivery experience in soft skills and behavioral sessions for US and India colleagues Excellent English language skillsExcellent communication & interpersonal skillsExcellent Planning & organizing skillsExcellent training facilitation skillsVery Good Analytical skillsWorking knowledge of LMS Working knowledge of Microsoft Office tools Deliver core soft skills and behavioral programs for US colleagues virtually Engage with US colleagues to understand need and customize programs as requiredMeet stakeholders regularly to share progress on training coverage and feedbackCreate content and program design basis TNI/TNAManage the Young Leaders Development Programs for Management Trainees in IndiaDesign and deliver Team Leader and Managerial programs in IndiaWork as a team player in executing programs and reporting progressPrepare dashboard with metrics regularly on training coverage and effectiveness of program deliveredManage stakeholder expectations Follow strict timelines on training deliverables

We are searching for a highly observant insurance consultant/advisor to render accurate support on behalf of our steadily expanding firm. The insurance consultant should gather clients' insurance requirements, deliver appropriate guidance, and suggest Shriram Life insurance plans to match the client's needs. What is the Qualification required Min 12th pass for urban locations and 10th pass for rural locations as specified by the regulator. What are all the Responsibilities required? Conduct a financial need analysis for clients Explain various insurance policies and products to potential and existing clients, guiding them towards the best coverage Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies Suggest modifications and updates to existing clients insurance policies Build customized insurance policies and packages Source potential clients through professional networks, cold calls, and referrals Advise clients on potential risks and benefits of each policy.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Collaborate with department heads to identify training and development needs Develop and maintain a comprehensive learning and development strategy Create and deliver engaging training programs and materials Evaluate the effectiveness of training initiatives and make continuous improvements Stay updated on industry trends and best practices to enhance our training programs Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives Facilitation of New Hire Orientation for Hyderabad sites in all formats – in-person and virtual sessions Facilitation of in-person classroom/ webinar sessions for Individual contributors and early managers Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery (e.g., train-the-trainer, facilitator guide, real-world examples, rehearsal/dry runs) Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to facilitate development of appropriate learning objectives and curricula Design and execute a structured onboarding process for new employees Coordinate with various departments to ensure a smooth onboarding experience Provide guidance and support to new employees, addressing their questions and concerns Develop and maintain onboarding materials and resources Gather feedback from new employees and make enhancements to the onboarding process Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Bachelor’s degree in Human Resources, Education, Business, or a related field (Master’s degree preferred) Experience in learning and development, including instructional design and training delivery Solid understanding of adult learning principles Familiarity with learning management systems and e-learning tools Proven solid leadership and team management abilities Proven ability to adapt to a fast-paced and dynamic work environment Proven excellent project management and organizational skills Proven excellent communication and interpersonal skills At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. #NJP External Candidate Application Internal Employee Application

Candid Solutions is looking for Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Assessment of the training needs for all the departments in coordination with Head L&D. Ensure regular floor rounds for employee Behavior(Grooming & Communication)Experience in Process based behavioral training.Well versed with Telugu,English & Hindi

Design and Execution of Instructor Lead learning interventions Create the quarterly training calendar for the allocated area based on the specific training requirements of the functions Deliver hard and soft skills trainings to internal employees, outsourced/contractual staff as well as intermediaries and other partners - meet the target of ___ man-days in a month with a minimum feedback score of __ per session. Collect feedback via the survey tool for every training session Adhere to all the timelines and training related SOPs and ensure standardization of training delivery and content for the region Conduct market benchmarking study of the latest in the insurance sector, comparative study of new products from competitors, locational and geographical nuances Prepare design modules, training roadmaps, FAQs for each of the trainings keeping in mind the audience demographics Stakeholder management Collaborate with the various channel SPOCs from the sales channels to gather the training requirements and finalize the content Coordinate with the assigned LOB SPOCs for training dates and participation numbers Publish the monthly/quarterly training calendar for the region with the internal channel SPOCs to ensure good participation in the training programs Effectively resolve queries of training participant s especially external partners such as intermediaries, agents, dealers, relationship managers etc. to maintain equity in customer service delivery. Analytics and Reporting Review analytics for learning engagement and training effectiveness regularly for the region Use insights from analytics to recommend revisions to the program design for better outcomes Provide analytics to Cluster Heads and Zonal Heads for their teams to improve learning engagement on a monthly basis

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm. Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. They often have backgrounds in business, human resources, development and education.Responsibilities Identifying and assessing future and current training needs Drawing an overall or individualized training and development plan Responsible for training delivery for new hires, refreshers and any ad hoc training requests Partner with operational teams to ensure that refresher training needs are identified and delivered on time Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training Proactively communicate with client/business on daily operational matters relating to training Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediations and all other relevant metrics Keep a strong governance around all training activities & showcase during reviews or governance meetings Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them Qualifications Overall 8 years of experience & at least 5 years of banking experience is must Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc.Payments (Domestic & International) - ACH processing, card dispute & maintenance Good with Microsoft Office Strong with MIS reporting Client focused with excellent written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure Attention to detail & data driven approach Ability to plan, multi-task and manage time effectively Job Location

KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

Roles and Responsibilities Conduct Training Needs Analysis (TNA) to identify gaps in employee skills and knowledge. Design and deliver behavioral training programs to improve soft skills, communication, and teamwork among employees. Develop learning materials such as manuals, guides, and presentations on various topics related to industrial relations. Coordinate with internal stakeholders to ensure effective implementation of L&D initiatives. Monitor the effectiveness of training programs through feedback mechanisms. Desired Candidate Profile 3-5 years of experience in Learning & Development or a related field. Excellent communication, presentation, and interpersonal skills.

Position Title : Enterprise Learning Consultant Key Responsibilities: Facilitation of product and generic training programs for Clients and Associates. Design, develop and maintain training and learning programs using Adult Learning Principals and methodologies (product specific, professional development and generic payroll courses). Assist in the design, implementation and promotion of Enterprise Learning Training Programs for associates and clients. In consultation with HR and BU Managers develop and deliver role specific training pathways for Service & Implementation Associates. Explore new and innovative methodologies for training delivery of training and development. Develop and facilitate workshops and learning programs to support clients and associates requirements. Participate in and contribute to local and global Learning Projects to support strategic goals and objectives Liaison with Business Units and Subject matter Experts (SME) to support ADP training requirements. Perform training administration tasks as required to support Clients and Associates learning strategies and promote training opportunities. Assist in recording and producing reports of Associate & Client training activity. Assist in the organization and facilitation of pilot programs. Determine the best instructional delivery approach for training using a range of software products to support or enhance the learning where appropriate. Liaise with business stakeholders and Subject Matter Experts to ensure all materials are reviewed and signed off before release A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. Weve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition Ethics at ADP:

Skill required: Trust & Safety - Content management Designation: Instructor Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for As a Trainer, you willFacilitate new hire training with a high level of engagement with the Operations TeamFollow objectives and client standards for job readiness goals.Facilitate on-floor training to bridge product knowledge and skill gaps.Undertake projects to improve our training processes.Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction.Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders.Participate in Process Calibration sessions with Clients and Cross Vendor.Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training.Stay up to date with product and process updates. Have a data-centric approach to problem-solving.Note- The training content could be sensitive or of a graphic nature.Your role requires the following responsibilities Manage Training batches of 5 to 25 HC per Training schedule.Lead training projects.Deliver process/product/policy training in classroom/online environment.Develop and deliver training courses for different trainees/markets/products.Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.Lead all Process RCA and build training plan to deliver.Track and Report all Training activities of New BatchesParticipate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.Work with business team to achieve top performance, including group coaching, bottom performers identification and training. Roles and Responsibilities: Functional SkillsTraining Expertise:oProven experience in designing, developing, and delivering effective training programs.oIn-depth knowledge of adult learning principles and instructional design methodologies.Subject Matter Proficiency:oMastery of the content and processes relevant to the training area.oAbility to convey complex information in a clear and understandable manner.Communication Skills: oExcellent verbal and written communication skills to deliver engaging training sessions.oActive listening skills to understand trainees questions and concerns.Presentation/Facilitation Skills: oAbility to deliver dynamic and interactive presentations that keep trainees engaged.oEffective use of visual aids and technology to enhance training delivery.Interpersonal Skills: oStrong interpersonal skills to establish rapport and build positive relationships with trainees.oEmpathy and patience to address diverse learning styles and individual needs.Feedback and Evaluation:oSkill in providing constructive feedback to trainees to facilitate their growth and development.oAbility to assess trainees progress and adjust training strategies as needed.Adaptability:oFlexibility to adjust training methods based on trainee feedback and changing needs.oAbility to handle unexpected situations and modify training plans accordingly.oAbility to effectively manage time and work in a fast-paced, timeline-driven environment.Technology/Functional Proficiency:oFamiliarity with relevant training software, e-learning platforms, and multimedia tools.oProficient in Ms Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports.oData analysis skills to interpret training metrics and make data-driven improvements.oWorking knowledge of Project Management methodologiesAssessment and Measurement:oSkill in creating assessments to evaluate trainees understanding and skill proficiency.oAbility to analyze training effectiveness and make improvements based on results.Cultural Sensitivity and Resilience:oAwareness of and respect for diverse cultures, backgrounds, and perspectives in training delivery.oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Instructor Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for "12+ years of experience in learning and development, with a focus on global training programs. Strong domain experience in Trust & Safety, content moderation, or user safety environments is highly preferred. Proven track record in developing and delivering effective training solutions for large, distributed teams. Deep understanding of adult learning principles, instructional design methodologies, and modern training tools. Proficiency with Learning Management Systems (LMS) and e-learning development tools. Exceptional communication, facilitation, and stakeholder management skills. Strong analytical and project management abilities. Bachelors degree in education, Human Resources, Communications, or a related field (Masters preferred).""Facilitation & Delivery - Advanced Stakeholder Management - Advanced Communication (Written & Verbal) - Advanced Problem Solving & Escalation Handling - AdvancedResearch & Policy Interpretation - Advanced Attention to Detail - Advanced Critical Thinking - Advanced Multi-tasking - Advanced Training Evaluation & Development - Intermediate Data Analysis & Reporting - Intermediate" Roles and Responsibilities: Training Strategy & Program DevelopmentDesign and execute a comprehensive global training strategy aligned with business goals and operational requirements.Develop engaging, scalable training content and curricula across modalities (in-person, virtual, e-learning, blended learning).Conduct regular training needs assessments to identify skill gaps and align programs with evolving policies and procedures.Collaborate closely with SMEs from operations, policy, legal, and product teams to ensure training content is accurate and relevant.Training Delivery & FacilitationLead and facilitate onboarding and ongoing training for global Trust & Safety teams, maintaining consistency in delivery and learning outcomes.Develop and implement train-the-trainer programs to scale learning effectively across regions.Leverage diverse instructional methods and tools to accommodate different learning styles and cultural contexts.Performance Management & Continuous ImprovementMaintain and manage a centralized library of training materials, ensuring regular updates and ease of access.Evaluate training effectiveness through assessments, feedback, and key performance metrics to drive continuous improvement.Adapt and refine training content based on learner performance, policy updates, and operational feedback.Stakeholder Engagement & Team LeadershipPartner with Trust & Safety leadership, Quality, and HR teams to align training initiatives with business priorities.Manage multiple training projects simultaneously, ensuring timely and effective execution.As the function grows, build and mentor a team of training professionals, fostering a culture of learning and innovation. Qualification Any Graduation

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on sonam.singh1@igtsolutions.com- 995350816 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Concentrix | Hiring Process Trainers Bangalore Drive Date: 11th July 2025 Location: Bangalore CTC: 7 LPA Openings: 15 We are looking for experienced Process Trainers for our International BPO Voice Process . Requirements: Minimum 1 year of experience as a Process Trainer in an international BPO (voice) process. Excellent communication skills . Graduates preferred; Undergraduates can apply if they meet experience and communication criteria. Key Responsibilities: Conduct new hire and refresher training. Create/update training content. Provide coaching, feedback, and floor support.

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

About the Role: As an HR Intern, you will work closely with the HR team on key Employee Engagement and Learning & Development initiatives. In this role, you ll support cross-functional projects, coordinate learning programs, and drive fun, high-impact engagement activities across the organization. You will also gain exposure to HR best practices and contribute to shaping employee experience in a fast-paced, growth environment What will you do: - Work with a strong HR team on initiatives focussed on Employee Engagement and Learning & Development. - Work on several ongoing and anticipated projects across the function, developing and sharing recommendations with HR leadership. - Support end-to-end coordination of learning programs including scheduling, tracks attendance, ensures timely completion of learning interventions - Oversee post-training feedback and reporting to measure learning effectiveness - Drive Fun at Work initiatives to enhance employee engagement and team bonding - Curate and organizes cultural events, team activities and employee engagement programs - Bring energy, attention to detail, and a people-first mindset to both L&D and employee engagement efforts. - Study HR best practices within the SaaS/ MarTech industry and share recommendations. What are we looking for: Must have: Recently completed a Bachelor or Masters degree in Business Management, Human Resource or a related field Demonstrate strong presentation skills to confidently engage stakeholders and deliver HR interventionsData-oriented with the ability to track, analyze, and report training and engagement metrics accurately. Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Demonstrated problem-solving skills with the ability to take initiative Ability to embrace and adapt to change in a fast-paced, hybrid environment Excellent written and verbal communication skills, including presentation/public speaking Highly organized with a strong attention to detail, clarity, accuracy, and conciseness Ability to multi-task and prioritize work, easily changing direction as needed Ability to maintain the highest level of confidentiality Comfortable working in a variety of computer systems, with the ability to quickly learn new platforms Good to have: Training delivery and training content creation expertise Should have been a part of cultural committees and driven engagement events Reporting Relationship: Director - Learning & Development Why join us - Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. - You are passionate about technology and its impact on the high-growth mobile technology space - Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. - Flourish in an Environment that Nurtures Growth and Curiosity Learn More Get to know us better before you apply! Check out our product documentation, engineering blog, and customer stories to see how we work and what we value. Clever.AI CleverTap Developer Documentation Blogs TesseractDB CleverTap Product Demo Values About CleverTap: CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands including marquee Fortune 500 companies to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2 s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.AI , driving the next wave of AI-powered engagement. With Clever.AI , brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB , our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, S o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linkedin and X.

Training Delivery & Facilitation Conduct engaging induction, brand, selling skills, and customer service trainings for new and existing staff. Facilitate upskilling sessions based on business needs (e.g., NPS, VM, watch complications, clienteling).

develop soft skills training culture, design, deliver training programs, Internal Trainer enhance learning, culture by introducing, coordinating various learning initiatives, Organizational needs Training process logistics coordination Required Candidate profile Proficiency in E-learning Platforms, LMS, MS Powerpoint Experience with collaboration tools like Ms Teams, Zoom, Google Workspace for virtual training, training, Communication, presentation

Role & responsibilities We are looking for a passionate and execution-driven Training Manager to lead end-to-end training operations in Mother Hubs. This role is critical in embedding strong process capabilities, building a continuous learning culture, and directly influencing key operational metrics. Key Responsibilities: Design and manage the Mother Hub training calendar based on operational requirements and priorities. Ensure all new pickers complete simulation-based training and on-the-job training within 3 days, supported by Learning Zones and visual learning aids. Conduct monthly training needs identification in collaboration with MH leadership and take action on key skill or knowledge gaps. Execute refresher programs, new process trainings, product launch sessions, and other targeted learning initiatives. Conduct quarterly knowledge assessments across roles and reinforce critical processes where needed. Evaluate the impact of training through post-training performance data and implement corrective actions as required. Lead weekly training reviews with Mother Hub leadership and ensure timely closure of feedback and action items. Guide and review the performance of Process Trainers and Associate Trainers, and work closely with MH Operations teams to reduce damages, improve quality, and control shrinkage. Preferred Candidate Profile: 35 years of experience in training delivery, warehouse operations, or process excellence in supply chain or logistics environments. Strong understanding of MH processes such as inward, outward, inventory control, and liquidation. Experience in designing and executing on-floor training, simulation-based modules, and knowledge assessments. Ability to work closely with operations teams and influence outcomes through capability building. Proficiency in tracking training effectiveness using operational data. Strong communication, facilitation, and team management skills.