Training Team Lead- Immediate Joiner||International Process|| Walk-In

Hi, Greetings from IGT Solutions

We have and Immediate Opening for Team Lead- Training profile

Interested candidates can share their updated resumes on

sonam.singh1@igtsolutions.com- 995350816

Role Summary

for BPO Training

What you would be doing ?

• Training Delivery & Content Management

  : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG).

• Trainer Leadership & Development

  : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers.

• Trainer Grooming & Endorsement

  : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills.

• Training Needs Analysis (TNI/TNA)

  : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments.

• Certification & Client Management

  : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment.

• Project Management

  : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance.

• Team Performance Management

  : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve.

• Audit Compliance

  : Ensuring that training programs meet both internal and external audit requirements and performance standards.

• Root Cause Analysis & Improvement

  : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans.

• Stakeholder & Client Management

  : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations.

• Forecasting & Planning

  : Estimating future training needs and planning resources accordingly.

Qualifications:

• Education

  : Graduate in any discipline.

• Experience

  : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management.

• Skills

  :
• Strong presentation, facilitation, and coaching skills.
• Excellent written and verbal communication skills in English.
• Strong analytical abilities with attention to detail.
• Proficiency in MS Office.
• Ability to manage stretch targets and achieve results across multiple shifts.

What's Expected:

• Ability to effectively mentor and lead a team of trainers.
• Passion for improving training effectiveness and meeting client and business requirements.
• Expertise in analyzing training data, identifying gaps, and creating actionable solutions.
• Strong stakeholder management skills, particularly with clients.

What are you signing up for ?

• Competitive salary
• Health and wellness programs
• Career advancement opportunities
• Comprehensive career development
• Promising career progression
• Comprehensive training and development throughout your tenure
• World class work culture, you would not want to miss!