Territory Manager - Painter Partnership Delhi

Goal Key Result Area Actions / Deployment
Loyalty Program Enrolment & Painter App Usage Coordination with Loyalty program team for enrolment & adoption of digital solutions Enrolment of the painters on the Sparkle loyalty program -KYCPainter registration and activation (along with external agencies)Driving Digital Adoption by enrolling , downloading & driving usage of the Painter AppFeedback on implementation gaps & features on the appFinancial Inclusion Support from Government schemes - to support painters on enrolment.Community Engagement Relationship Management with Contractors/ Painters Relationship Management with 100-150 contractors/ painters in the areaCommunity engagement programs by planning events & activations.Product Training Coordination with applicators and contractors for training sessions at the painter academies Product Training of painters/team etc - Database update.Evolve the Training Tracker/ Calendar and incorporating training statusContractor/ Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG productsComplaint Handling & Technical Support Technical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams) Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaintsCompensation on Product failure / reworks to be approved by supervisor & database maintained.Product feedback to be shared with R&D.Focus Product Establishment Site Sampling & Implementation of new products , Business Development Concept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling & NPD.Planning of shop meets & product meets along with supervisor with product presentations.Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sellAudit report of the trials to be shared with the respectiveteams.Reports Trackers - Monthly & weekly basis Report of the potential contractors/ painters in the area along with Contractor meets conductedAudit Reports shared with R&D team for feedback and trends in the marketPainter App usage report , Loyalty program database updateCustomer Complaint TrackerTraining tracker - to build effective utilization of the painter academy