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8.0 - 10.0 years

10 - 15 Lacs

Chennai

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The opportunity: As Site IT Specialist you are building and providing specific IT solutions / services and support activities to elaborate on scope and impacting areas, under guidance and responsibility of a Site IT Manager or Country IT Manager. How you ll make an impact: Collaborates with the Business Unit IT Management, internal and 3rd Party IT Suppliers to align business requirements and IT systems and processes. Manages projects, requirements and escalations seamlessly according to the global targets and strategy. Supports implementation of operational tactics supporting the business. Manages local IT projects, services and processes at both tactical and operational levels, understands and applies IT best practices to assess, review, manage and monitor IT services and products. Supports compliance of IT services to local law, local license compliance & local IT controls compliance. Supports and monitors local IT budgeting process and budget in the respective local area. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelors or Masters degree in relevant field. Minimum 8 to 10 years of experience in different IT roles. Experience in MS Office tool & L6S. Certified in ITIL Foundation. Project Management methodologies/ PMP, Agile experience is preferred. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

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6.0 - 8.0 years

6 - 10 Lacs

Hyderabad

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Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you ll discover a supportive and collaborative work environment that empowers you to excel. If you re ready to share your perspective with the world, then you can make a real impact here. This is the Kroll difference. Kroll s Sales & Use Tax Services practice assists clients in compliance & identifying tax saving opportunities. At Kroll, your work will help protect, restore and maximize value for our clients. Join us and together we ll maximize the value of your career. RESPONSIBILITIES: Our State Tax Compliance teams are responsible for providing professional services relating to sales & use tax ( SUT ). This includes gathering and integrating SUT data in various formats, processing notices and requesting payments, analyzing and researching requests, generate SUT reports on a monthly basis by the deadline, prepare reconciliation & summary reports, maintain data integrity in proprietary applications, communicate with clients and state authorities and monitoring administrative projects. Ability to effectively communicate with the team, clients, state officials Manage high volume compliance portfolio Prepare & review Sales & Use tax returns, notices and reconciliations Navigate the internet to file returns, and perform research projects Handle voluntary disclosure agreements Work on Exemption certificates Learn various software applications to manage data Stay informed on SUT procedures by participating in training sessions and educational opportunities Use advanced data handling & automation tools like Alteryx to work with large data sets Work with data and automate manual efforts in Sales tax compliance process REQUIREMENTS: 6-8 years of Sales & Use Tax Compliance experience Bachelor s or Master s degree in Accounting, Business or related field Ability to communicate and interact effectively with co-workers and clients Working knowledge of personal computer and multiple software applications used in job functions including Intermediate MS Excel and MS Word Ability to collaborate with leads and other team members Demonstrate the ability to obtain technical expertise in the managed field Ability to problem solve and make educated decisions Exposure and hands on experience on the activities involved in Sales & Use Tax cycle (Client set up / Returns / Registrations / Exemption certificates / VDAs) Experience in working with Vertex Indirect Tax Returns software Working experience in Alteryx to automate Sales & Use Tax compliance is a must Experience in working on clients in Telecom / Communications industry is a must In order to be considered for a position at Kroll you must formally apply via careers. kroll. com Kroll is committed to equal opportunity and diversity, and recruits people based on merit #LI-SC1 #LI-Hybrid

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0.0 - 5.0 years

3 - 6 Lacs

Mumbai

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Job : Business Development - Mumbai Jobs in Mumbai (J39162)- Job in Mumbai Business Development - Mumbai (Job Code : J39162) Job Summary 0. 6 - 5 Years Degree: BA, BBA/BMS, BCA, BCom, BCS, BE-Comp/IT, BEd, BE-Other, BIS, BIT, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MCA, MCM, MCom, MCS, ME-Comp/IT, ME-Other Key Skills: Friday, June 20, 2025 Company Description We are 33 year old recruitment company specialized in the Permanent IT & Telecom recruitment space. We have 6 offices across India {Mumbai, Bangalore, Chennai, New Delhi, Hyderabad and Pune}. We work with some of the best IT companies in India. We believe in Excellent customer service and we are the first IT, ITES & Telecom specialist recruitment company certified for ISO 9001:2015 by Bureau Veritas India. We are also Founder members of ERA. Job Description We are looking for Smart Business Development Professionals willing to step up to the next level. Candidates with Experience of working in a recruitment Company would be preferred We believe in rewarding Hard work quickly and have a quarterly appraisal policy for recruiters In addition to Monthly & quarterly & annual rewards & incentives we have various contests going on in every month Our recruiters get to work on the latest skills in the IT Market - A flat orangisation structure with direct access to top management - We have a FUN team which organises FUN event regularly. - We have our own cutting edge Software which reduces the effort required to achieve you targets - We have an inhouse IT team which can explain any IT terms - Flexibility to work with a wide variety of clients right from Large MNCs to small product companies We Do quality work instead of doing Mass referrals - We are located at Andheri East ( a 4 min walk from the Western Express highway metro Station) Total Exp into Business Development : Current CTC (Fixed): ( PF - Y/N) Exp CTC (Fixed): Notice Period: Willing to work from Office Location - (Yes/No): Date & time - Interview to be schedule: Reason for Job Change: Please feel free to forward this mail to any of your friends or colleagues who may be interested in this position. Thanks and Regards, Team- HR Contact no : 9321471142

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3.0 - 8.0 years

11 - 15 Lacs

Coimbatore

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Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Fulfillment, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

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3.0 - 8.0 years

11 - 15 Lacs

Coimbatore

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Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

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0.0 - 1.0 years

2 - 4 Lacs

Mumbai

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Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Outstanding customer service and interpersonal skills.Ability to professionally communicate and interact across all levels of internal and external client organizations.Excellent project management and multitasking skills required.Must possess strong computer skills and experienced with the Microsoft Office suite.\Strong analytical and problem-solving skills requiredAbility to plan, organize, and execute independently with minimal supervision.Ability to work and adapt in a fast paced and rapidly changing environment.Excellent English written and oral communications skillsRelationship building skillsExperience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activitiesField and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billingManage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement servicesManage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationshipsDrive process and policy change on client s behalfCoordinate and manage select client quarterly business reviewsEducate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks Qualification Any Graduation

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5.0 - 7.0 years

5 - 9 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Omnistudio Platform Good to have skills : Vlocity platformMinimum 5 year(s) of experience is required Educational Qualification : 1 15 years full time education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Salesforce Omnistudio PlatformGood to Have Skills :No Technology Specialization, Vlocity platformJob :Key Responsibilities :1 5-7 Years of Experience in Salesforce Technology 2 Min 2 Years Hands On Experience on Vlocity Communication Cloud and Vlocity Order Management Strong Knowledge in Telecom Domain and executed at least one E2E implementation Technical Experience :1 Strong should possess strong skills in Vlocity Order Management, Order Decomposition, Order Orchestration Plans Scenarios 2 Strong Skills in developing Integration components using Integration Procedures in Vlocity 3 Strong Skills in Salesforce Apex Triggers 4 Candidate will be leading team of 5-10 members as part of the implementation Professional Attributes :1 Good to have at least one certification in Vlocity 2 Strong communication skills 3 Good Analytical skill Educational Qualification:1 15 years full time educationAdditional Info : Qualification 1 15 years full time education

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0.0 - 1.0 years

2 - 6 Lacs

Bengaluru

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Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed 25 words per minute 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer ServiceVoice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualification Any Graduation

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5.0 - 10.0 years

11 - 15 Lacs

Bengaluru

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Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

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3.0 - 5.0 years

5 - 9 Lacs

Navi Mumbai

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Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are seeking a detail-oriented and proactive Usage Assurance Analyst to join our team. The primary responsibility of this role is to ensure accuracy in revenue streams by performing thorough reconciliation processes between mediation systems and billers. The ideal candidate will be vigilant in identifying and resolving issues related to usage and revenue, ensuring a seamless experience for our customers.1.Reconciliation:Perform reconciliation between mediation systems and billers to ensure accuracy in revenue and usage data.2.Issue Identification:Highlight and report discrepancies related to usage and revenue to the concerned teams. Ensure that these issues are resolved promptly to avoid any customer impact.3.Switch Level Monitoring:Monitor switch levels closely to detect and resolve any anomalies in real-time, ensuring smooth operations.4.Billing Cycle Management:Track and manage all issues related to billing cycles. Ensure timely follow-up and resolution to maintain accurate and timely billing processes.5.Reporting:Prepare and maintain detailed reports on reconciliations, anomalies, and billing cycle issues for internal review and continuous process improvement.6. 3-4 years of experience in telecom billing, billing operations7. Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements8. Collaborate with cross-functional teams including IT & operations to identify and resolve Usage assurance issues9.Conduct regular audits and reviews of billing systems, contracts, and processes to ensure compliance with regulatory requirements and industry standards.10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of Usage assurance activities and report on performance to senior management.11. Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. What are we looking for Qualifications:Bachelors degree.Strong analytical skills with the ability to identify discrepancies and resolve them efficiently.Experience in usage assurance, reconciliation processes, or billing in a telecom or financial services environment.Excellent communication skills, with the ability to liaise effectively with different teams.High attention to detail and the ability to manage multiple tasks simultaneously.Experience/Understanding with mediation systems and billing platforms.Knowledge of telecom networks and switch level monitoring.Proficiency in data analysis and reporting tools. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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5.0 - 8.0 years

6 - 11 Lacs

Navi Mumbai

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Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements.Fraud detection through product UAT5-6 years of experience in telecom revenue assurance, billing operations, or financial analysis/audit in the telecommunications industry.Experience in pre-bill & post bill validation and complete understanding of bill generation.Experience in reviewing contract and suggesting changes in supportable language.Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures.Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue).Continuous monitoring of data stream from partner operators and internal sources.Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data flow. What are we looking for Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders.Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software like Power BI Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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10.0 - 18.0 years

22 - 35 Lacs

Noida, Hyderabad, Bengaluru

Hybrid

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Solutions Architect -Telecom Experience - 10+ Years (Contact Center Deals) Domain - Telecom Location - Anywhere in India Qualification & Experience Graduate/Post Grad with 7 to 12 years of experience in Telecom. Excellent verbal, written, and interpersonal communication skills Strong PC skills: Word, Excel and PowerPoint Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines Results oriented, strong sense of urgency, proactive and flexible Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations Ability to adapt quickly and frequently to changing priorities Strong interpersonal and relationship management skills Research oriented, comes up with solutions tailored to addressing specific problems/ needs Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities Willingness to travel and manage work life balance Ability to create compelling proposals Should be outcome oriented Should be able to identify the unstated needs and propose impactful solutions Responsibilities Strong experience in building proposal for Telecom pursuits and other artefacts for telecom support across all verticals. Consulting experience and perform As-is analysis and provide To-be recommendations based on customers functional requirements, Service Levels, evaluate Contact Centre Solutions and Automation toolsets to provide end-to-end solution. Hands on experience in designing Telecom Contact Centre Solutions Participate and/or lead discussions prospective client meetings, due-diligence sessions, presentations, conference calls, and collaborative solution whiteboard sessions in order to provide differentiation of solution proposed by Tech Mahindra. Understands the various pricing models available and assists team in analysis to improve the financials of the engagement. Participate in client and internal discussions to understand the problems faced by the customer and articulate the same to the internal stakeholders. Define and document the problem and get customer agreement. Bring in best practices from the industry. Reviews and validates FTE estimates for a project and guides WFM team to ensure correct sizing of the work. Organize, document and review work items scope from a technical view point and approach to ensure completeness and consistency in scoping of project. Provide inputs for contracting and deal negotiations in relevant sections like SLA, Assumptions, Dependencies, etc. in the MSA/SOW. Interacts with vendors/alliances and internal domain experts to understand the complimentary offering/products/IP/Solutions in order to leverage partner technologies and solutions. Provides domain consultation to Pre-Sales, participates in proposal activities & discussions with customer and client visits as SME. Participates in POC, Architects and validates complex technical solution when required. Performs the competitive analysis of products and offerings under guidance in order to provide input on the service offering and input on suitable customers for pursuits. Evangelizes Tech Mahindra Brand in specific areas by anchoring White Papers or submission to analyst forums to strengthen competency / expertise in domain. Indicative Key Result Areas Customer: On time submission of solution based on Bid plan Win ratio Process : Quality Audit for Bids submitted 100% compliance on in-life review as well as post submission audit People: Number of knowledges sharing sessions / Domain training sessions attended 2 per quarter Conduct knowledge sharing sessions for fellow team members 1 per quarter Finance Accurate commercials submitted to sales on opportunity with approvals mandated by approval matrix – 100% compliance.

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1.0 - 3.0 years

4 - 8 Lacs

Navi Mumbai

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Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Telecom background with good knowledge of revenue assuranceAnalyzing data to identify trends and opportunities for improvement in day-to-day process and enhance revenue recovery opportunitiesExpert knowledge of MS Office products (Excel, Access, PowerPoint)Good Analytical Skills / Effective communication and presentations skillsStrong planning, Critical Thinking & Creative problem-solving approach is expected What are we looking for Candidate should have strong interpersonal skills and stakeholder managementAbility to take initiative, work independently and self-motivated personPrevious experience in Revenue Assurance part will be an added advantage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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10.0 - 14.0 years

4 - 7 Lacs

Bengaluru

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Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPIs Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualification Any Graduation

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0.0 - 5.0 years

2 - 5 Lacs

New Delhi, Gurugram

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CUSTOMER SUPPORT ROLE FOR INTERNATIONAL PROCESS, KAJAL - 8860800235 GRAD/UG/ FRESHER/ EXPERIENCE PROCESS - TRAVEL/E-COMMERCE/BANKING SALARY MAX UPTO 38000 INHAND LOCATION - GURGAON WFO, 5 DAYS WORKING, 24*7 SHIFTS CABS + INCENTIVES IMMEDIATE JOINERS

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3.0 - 7.0 years

5 - 8 Lacs

Bengaluru

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> If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates. Requisition ID: 75625 Responsibilities Assist in tracking and analyzing foundry production schedules and material flows. Support capacity planning and forecasting activities in collaboration with internal teams. Help identify and resolve supply-demand mismatches through data analysis. Contribute to the development of dashboards and reports to monitor key performance indicators. Participate in continuous improvement initiatives to enhance planning efficiency and data accuracy. Required Experience and Skills Strong analytical and problem-solving skills. Effective communication and collaboration abilities. Familiarity with Excel and interest in learning tools like Tableau or Power BI. Eagerness to learn and grow in a fast-paced, dynamic environment. Attention to detail and a proactive mindset. Education Bachelor s degree in industrial engineering, Supply Chain Management, Business Administration, or a related field (recent graduates encouraged to apply). Desired Experience and Skills Referral Bonus Program Reward (if eligible): Job Segment: Supply Chain, Supply Chain Manager, Industrial Engineer, Network, Telecom, Operations, Engineering, Technology

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2.0 - 10.0 years

5 Lacs

Gurugram

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About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

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1.0 - 6.0 years

3 Lacs

Gurugram

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About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

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3.0 - 5.0 years

10 - 14 Lacs

Noida, Gurugram

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NSC Global is a globally active IT consultancy in the Network and IT Support fields, supporting large-scale clients in increasing their IT infrastructure efficiency. To bolster our growth, we are currently looking for a Solutions Consultant aligned with our global accounts . The Solution Consultant s role is to oversee, promote and qualify NSC s full portfolio of services into global accounts as well as to solution, present and articulate complex services solutions in response to customer demand, business and technical requirements. Responsibilities Manage inputs from a variety of stakeholders, typically involving contributions from sales, solutions, finance, legal and delivery to manage service solutions & bids Compiling and reviewing service solution & bid response content, ensuring all services are included in the final price to the customer, ensuring timely delivery of compliant and commercially sound bids Fully documenting the service obligations and assumptions included in service solutions & bids Prepare the cost and pricing models for service solutions & bids, adhering to model standards Contributing to the service solution & bid library by proposing improvements Understand and resolve complex technical, strategic and business issues Qualifications Proven experience in a client facing technical solutions role working with large to medium size Enterprise and Service Providers to provide technical solutions Experience in services led consultancy for Systems Integrators or outsourcer with a focus on services. Experience building maintenance solutions. Direct vendor & partner support models Experience with Managed Services solution building. Including service desk, technical operational, monitoring and management & IMAC services. Experience in designing and helping sell high-value technology solutions. Experience in managed resourcing service creation. Have thorough understanding of market, competition in the field of IT Service integration and Telecom Experience with a global solution selling portfolio which includes: Network and or Desktop Experience at Pre-sales level Experience Field Services, Integrated Service Desks, Intelligent Dispatch Remote Monitoring and Management, Network Management, Performance Management Maintenance Solutions ranging from Labour Only, Depot Services (Parts Only), Full Parts and Labour, Custom Solutions Staff Augmentation, Outsourcing, Resource Solutions as a Service General knowledge of the following is an advantage, but not needed in full: End user Service, Managed Services LAN, WAN, SDWAN, Intelligent Edge, IOT, Data Centre and Unified Communications Wireless, Indoor/Outdoor Surveys, Installations Logistics including Staging, Depot, Procurement and Fulfilment, IOR/EOR, Equipment as a Service

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3.0 - 8.0 years

4 Lacs

Vadodara

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ql-editor "> We aspire to be world-leader in innovative telecom and security solutions by offering cutting-edge, high-performance telecom and security solutions to business customers. Our Mission is simple. To prove that Indian engineers can design, develop, and manufacture world-class technology products for customers across the world, right from India. Join our team of like-minded engineers, applied researchers, and technocrats with the will, courage, and madness to achieve this mission! Why work at Matrix Matrix fully integrates software and hardware across its products. Engineers here collaborate more effectively to create solutions that solve real problems and make an impact. We are responsible for every nut, bolt, and line of code in our products! As a Vendor Development Engineer, you will play a key role across all stages of the vendor lifecycle starting from vendor identification and assessment to product development, manufacturing, and deployment. Feel the accomplishment of building vendor relationships that overcome real challenges and contribute to products utilized by many customers. Job Description Role : Engineer - Vendor Development Function : Vendor Development / Supply Chain Management (Mechanical) Work Location : Vadodara, Gujarat. Who are you If you are an Energetic, Passionate person having excellent knowledge of the Vendor Development Lifecycle having experience in Strategic sourcing this is an excellent opportunity to shape the future of Mechanical Procurement. Experience : 3+ Years Qualification : BE/B.Tech - EC/EEE/Electronics Communication Engineering Technical Skills Required : Develop multiple vendors to obtain the right material at a competitive price. Receiving and Validating New Part Requests for parts like electronic components, PCB parts, Passive parts, LED, LCD,resistors, capacitors, transistors, Diodes, Passives, ICs, Capacitor, IR Sensor, Acoustics, etc Strong exposure in Strategic Sourcing/Procurement of Electronics Components. Should have exposure into independently sourcing vendors, finalizing them and handling the costing part. Vendor Development and Vendor Evaluation. Vendor Finalization and Costing. Conducting L1 Negotiations. Supplier Assessments and Visits. Excellent communication skills. How your day might look like Process and Validate New Electronics Part Requests, Review and confirm the accuracy of Electronics components. Collect and Review Supplier Documents and Certifications. Conduct Initial Supplier Qualification and perform the first level of assessment to evaluate potential suppliers. Assess and Compare Quotations to ensure they meet project requirements and cost expectations. Use strong negotiation skills to secure favorable terms and conditions with suppliers. Perform on-site assessments and visits to evaluate supplier capabilities and performance. Establish relationships with multiple vendors to reduce dependency on a single source. What do we offer Opportunity to work for Indian Technology Company. You can contribute to the mission of making world class products, In India, for the world. Opportunity to Interact with Domestic and International Suppliers/Vendors. Opportunity to collaborate with the cross-functional teams like Hardware, Mechanical and Software teams. Challenging, Encouraging and Rewarding environment to enrich your skills and expand your capabilities. Be a part of Multicultural, Gender unbiased, Merit driven team. Robust Rewards and Recognition program that encourages growth mindset. Competitive Salary with various other benefits. Five Days Working/ Flexi days. Leave Encashment on Gross Salary. Canteen facility on sharing basis. Generous Annual Leave : 21 days + 9 public holidays, holiday adjustments to convert weekends to long weekends. Group Mediclaim Insurance (for self + spouse + 2 kids + 2 parents), Accident Insurance (Employee) - Premium paid by the Company. If you are an Innovative Tech-savvy individual, Look no further. Click on Apply and we will reach out to you soon!

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5.0 - 7.0 years

7 - 9 Lacs

Bengaluru

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Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once youve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Duties and Responsibilities: Performance of E2E System level test and test automation of GFAST solution (DPU, PMAA and MCP Plugin) includes GFAST solution testing, test automation using Python & Robot framework, CI Pipeline development, administration and Maintenance, Jenkins job configuration and control, Pipeline execution, failure analysis, fix the failures, re-run the tests and report the issues. Test automation development for GFAST products of new feature NFR, Provide support to the customer deployment and field/lab trials etc. Basic Qualifications: Bachelor / master s degree in computer science, Computer Engineering, Software Engineering, Computer Information Science, or B Tech/BE/MTECH/MS in ECE or in CSE equivalent education required. At least 5 -8 years of active experience. Programming skills in Python, Robot framework, Selenium, Shell scripting Experience on Layer2 & Layer3 protocols like VLAN, DHCP, PPPoE, LACP, IGMP . Should be familiar with device configuration protocols of CLI, NETCONF, SNMP . Experience in telecom technologies like DSL, G.fast, GPON, XGSPON , technologies is highly recommended Knowledge on software Test cycle, test plan / test case creation and participate in development of test strategies Understanding of End-to-End test setup topology with excellent debugging skill Ability to perform System level Functional, Non-functional tests and run regression testing on new software/hardware Develop and execute tests to validate customer use cases, ability to Reproduce field issues and validate their resolution Exposure to CI/CD pipeline implementation and maintenance using Jenkins, Groovy scripting Bug reporting/tracking and providing logs Preferred Qualifications: Have worked on testing of ONT/OLT/GFAST products Have experience in testing Interop between various products Hands on experience with different Traffic generators like Spirent , ixia, Abacus, Shenick etc. Automation /scripting knowledge using Tcl/Python/and Robot framework Use traffic generators to create real-world traffic streams for video, data, and voice related testing Success Criteria: Good self-organization Self-starter, get things done mindset. Desire and ability to learn. Compensation & benefits: Competitive salary package 18 to 23 annual leave entitlement Group medical insurance with coverage for family members. International exposure Strong team-oriented and friendly work culture Financial assistance to further education Access to Adtran University Access to various staff activities and events

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6.0 - 11.0 years

22 - 27 Lacs

Gurugram

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YABX is an alternate lending startup with a mission to enable seamless access to financial services for a large section of the world who don t have access to conventional banking products or simply don t find services from formal institutions relevant to their needs. We bridge this gap in credit by leveraging technology to curate user behavior through rapid iterations of digital products and services and bring deep analytical insights using AI and machine learning to make impactful decisions on a loan portfolio. Currently, we have live installations of retail-based unsecured lending products partnering with banks, telecom operators, and payment networks. We have a strong pipeline of expanding into other forms of lending (secured and unsecured) for individuals and SMEs. Utilize innovative testing technologies to develop the products testing strategy. Participation in design and code inspections. Should have experience in API level testing. Should have experience in Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation. Should have experience in analyzing test logs; create test reports, and coordinate with stakeholders. Must have previous experience of handling team Basic Qualifications: 6+ years of experience working as a Quality Assurance Engineer Experience in manual testing Experience in automation testing Strong understanding of computer science fundamentals and data structures. Strong analytical and problem-solving skills. Good have an experience in databases. Understanding of QA methodologies, life cycle, and processes. Preferred Qualifications: Good to have an experience in financial services and lending SAAS platform testing. Working experience in testing frameworks and automation. Java or other scripting languages hands-on coding. Good to have an experience using SQL. Web-based product experience. Independent Analytical thinking and problem-solving ability Experience in testing the devices hardware and firmware.

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3.0 - 10.0 years

18 - 20 Lacs

Gurugram

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Manage the product backlog for BSS Retail capabilities including CRM, Point-of-Sale (POS), Order Management, and Retail Channel platforms. Work closely with business stakeholders to understand customer journeys, pain points, and opportunities for enhancement in the retail experience. Translate business and customer needs into detailed user stories, use cases, and acceptance criteria. Define and drive product roadmaps aligned with business strategy and digital transformation goals. Collaborate with UI/UX designers to ensure intuitive and effective customer interfaces. Partner with development, QA, and DevOps teams to ensure timely and quality delivery of retail capabilities. Drive continuous improvements in customer acquisition, onboarding, and engagement through digital and physical retail channels. Solid understanding of telecom retail operations including customer onboarding, KYC, SIM activation, number portability, and device provisioning Experience in digital transformation, self-service platforms, or omnichannel retail strategies. Exposure to AI/ML-driven personalization or customer engagement tools.

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5.0 - 8.0 years

16 - 20 Lacs

Noida, Bengaluru

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The Role: We are looking for a driven Lead Consultant -Transformation to join our team. This is a highly visible role that requires engagement with cross-functional leaders up to VP level that are both in India and the USA to support the mission of building a bridge between Enterprise Ops USA and India. The Main Responsibilities : "Internal Consultant" to drive transformation, strategy & engagement for the Lumen Enterprise Operations, India organization Analyze & Identify trends / patterns in functional reports and feed into broader transformation strategy Create an Engagement Center to drive clarity, transparency & engagement for US leaders with India team Conceptualize, put on paper, and enable a surveillance structure that tracks Objectives & Business Results for broader organization Organize the strategy to represent & maximize the teams capabilities and drive efficiencies across the organization. What We Look For in a Candidate : Undergraduate degree, Masters degree or equivalent degree preferred. 5+ years of relevant experience in driving strategy and transformation, Trend/Pattern Analysis. Should have 3 + years of experience in Defining an engagement approach with Directors and Srnior leaders. Expert level understanding to propose options to enable comparison using key business goals. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Strong ability to build relationships and establish credibility with executives and stakeholders Ability to drive strategic initiatives and deliver results in a fast-paced environment. Bonus Points: Telecom Industry Experience Financial Modeling Expertise Direct Involvement in a Transformation Office "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

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12.0 - 16.0 years

14 - 19 Lacs

Bengaluru

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The Role: We are looking for a driven Project Manager cum Content Designer to join this team. This is a highly visible role that requires engagement with cross-functional leaders up to VP level that are both in India and the US. The Main Responsibilities: Drive end-to-end project planning and execution, ensuring alignment with business goals and timelines. Develop compelling executive presentations and visual narratives to communicate project status, outcomes, and strategy. Build and manage dashboards that clearly represent KPIs, trends, and performance insights, aiding data-driven decision-making. Collaborate with cross-functional teams (Product, Design, Marketing, Engineering) to drive execution and resolve blockers. Own project documentation, reporting, and communications, customizing content for diverse audiences. Drive continuous improvement by identifying opportunities for process optimization and content enhancement. What we are looking for: Extensive Project management skills with content designer skill or exceptional PowerPoint / dashboarding skills required. Project Management / Leadership experience engaging multiple cross-functional leaders & sme s to collect data points that feed a common summary. Proven experience creating & delivering concise yet complete messaging & reports for senior leaders. Expert level experience in translating tactical / functional reports to tangible business outcomes and recommendations 3-5 years of experince in dashboard (eg powerbi) to demonstrate KPI and OBR progression. 5+ years experience converting transactional / operational data like telecom circuit counts, etc to stories using creative PowerPoint slides. Familiarity with fundamentals of a balance sheet including operating expenses, capital expenses, network expenses, revenue enabled, ebitda etc. Bonus Points: Experience working for / with a telecom company is a plus Power bI / data analytics experience is a plus "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

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