2808 Telecom Jobs - Page 4

Greetings from Sutherland!!! We are hiring candidates for a Technical Support role: Job Criteria: 1) Immediate joiners are required; they should be available to join us immediately. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an International Voice Process (Tech knowledge required) (Sh ould have International Cu stomer handling experience ). 4) Basic knowledge expected on how to troubleshoot devices, WiFi networks, etc. Shift Timings & Off: 5-day work week with rotational shifts, predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office. Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk-In) 2) SD Panel Interview 3) Voice Assessment Email: Tejas.RaviKumar@sutherlandglobal.com HR : - Tejas - 7812895508 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

What is the Software Engineer in FTT AI & Digital Transformation group responsible for? The Software Engineer in the FTT AI & Digital Transformation group is responsible for designing, developing, and implementing cutting-edge generative AI tools-based products. These products are tailored for internal use, primarily benefiting sales and distribution teams as well as Operations teams. The engineer will collaborate closely with cross-functional teams to understand user needs, translate these requirements into technical specifications, and ensure that the solutions developed are scalable, efficient, and user-friendly. Moreover, the engineer will be at the forefront of integrating advanced AI methodologies into practical applications, driving innovation and enhancing operational workflows. What are the ongoing responsibilities of the Software Engineer? Development and Implementation: Design, code, test, and deploy AI-based tools and applications using contemporary technologies. Ensure robust, scalable, and maintainable code. Collaboration with Stakeholders: Work closely with sales, distribution, and operations teams to gather requirements, understand challenges, and provide tailored solutions. Act as a bridge between technical and non-technical teams. AI Integration: Integrate generative AI algorithms and models into software products to enhance functionality and user experience. Stay updated with the latest advancements in AI and machine learning. System Maintenance: Maintain and improve existing software systems by identifying and fixing bugs, optimizing performance, and implementing new features based on user feedback. Documentation: Create and maintain comprehensive documentation for all development activities, ensuring that future modifications and maintenance can be conducted efficiently. Quality Assurance: Conduct regular testing and code reviews to ensure high standards of quality and reliability in all software products. Training and Support: Provide training and technical support to end-users, ensuring they can effectively utilize the developed tools. Gather feedback to continuously improve the products. Innovation and Research: Conduct research and feasibility analysis for new technologies and approaches to keep the company's AI tools at the cutting edge. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in Computer Science, Software Engineering, or a related field. A masters degree is preferred. Courses or certifications in AI, machine learning, or data science are highly desirable. Work Experience: 3-6 years of experience in software development, with a focus on building AI-based applications. Proficiency in full stack development, or specialization in front-end technologies (React) or backend frameworks (Python, Django). Experience working with cross-functional teams and integrating AI solutions into business processes. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems Customer Operations Associate Program Manager Responsibilities Prepare Comprehensive Performance Reports : Collect, analyze, and summarize data to identify trends and insights, ensuring informed decision-making. Ensure Consistent Achievement of Key Performance Metrics : Proactively monitor and manage critical metrics to maintain high performance standards. Lead Client and Vendor Engagements: Oversee reviews, calibrations, and routine communications to strengthen partnerships and ensure alignment with objectives. Respond to Client and Vendor Inquiries : Address routine queries promptly, ensuring clear communication and resolution of issues. Drive Innovation for Internal Performance Optimization: Propose and implement innovative ideas to enhance operational efficiency and meet critical metrics on time. Manage Cross-Functional Teams: Oversee multiple teams, ensuring efficient collaboration, goal alignment, and productivity. Conduct Audits and Quality Assurance: Perform regular audits and quality checks on Team Leads and above to maintain high operational standards. Provide Performance Feedback: Deliver constructive feedback to teams regularly, ensuring continuous improvement and alignment with goals. Promote Cross-Skilling and Process Verification: Ensure team members are cross-trained and processes are periodically reviewed to maintain a flexible and skilled resource pool. Cascade Leadership Directives: Ensure senior leadership directives are effectively communicated, understood, and executed across teams. Facilitate Task Delegation and Issue Resolution : Hold regular meetings to discuss task assignments, address challenges, and review progress. Focus on Staff Retention and Development: Guide team members through career mapping and development, promoting growth and reducing attrition. Champion Organizational Policies and Compliance : Advocate for and adhere to company policies, ensuring compliance with all procedures, including information security. Ensure Timely Delivery of Client Commitments: Manage timelines effectively to ensure all client deliverables are met with high quality and precision. Enhance Productivity and Quality : Continuously seek opportunities to improve productivity, quality, and adherence to process metrics. Manage Client Reviews and Reporting : Prepare and present client Monthly Business Review (MBR) and Quarterly Business Review (QBR) decks, leading client calls and feedback sessions. Qualifications: 12-15 years of experience in Operations, withexperience in handling a team of minimum of 100+ team members Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritize work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Willingness to travel, if required. Industry certifications or relevant educational background. Educational Qualifications: Graduate/PG

Location: Client office (Chennai/Bangalore) Timings: 9AM to 6 PM IST or 12 PM to 10 PM IST. Job description: Candidate should be responsible for below role and activities. Budget (approx.. $120 Million) planning (Mid, Quarter and Year close) , preparation, forecasting, baseline analysis/review. Budget Tracking (actuals Vs Spent). Flagging risks (tracking actuals to budget) overrun/underrun analysis. Dealt with Invoice categories like., T&M, Fixed Billing, etc., Books of closures. Deep knowledge with Accrual process end to end. Capitalization (Depreciation) of assets in Finance Management. Reconciliation statement. Assist with Business planning activities which include., to manage project to BAU recoveries. Assist with Business efficiency targets and documentation process and necessary internal attestation. Assist with cost (cross border recharge and other recharges) (MAN days and vendor recharges). Timesheet logging tracking. Tracking actuals at invoice level (Map ledger impact to invoices for all markets), tagging them to respective Purchase Orders and Contract workspace IDs that must be maintained at any point in time (Crucial). The role will play a key part in Networks (NSA) managing their run rate effectively and not underrunning/overrunning. They should also have a good knowledge on commercials and contracts (contract terms) for networks space that will have a significant overlay into this role (although this vertical will sit separately). Analysis and reporting of cost optimization driven out of contract negotiations. Skill Set requirement: A resource who has experience in dealing with Finance and Invoicing space in a telecommunication world would be an added advantage. High level Telecommunication and Networking knowhow is a mandate. A resource who can understand network topology combined with finance skills is what is preferred. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id – milki.bisht@nlbtech.in

As an International Business Development Executive at our BPO/Call Centre located in Udyog Vihar, Sector 20, Gurugram, Haryana, you will be responsible for driving business growth by working with clients in the Energy, Telecom, and Cyber Security sectors. Your role will involve identifying potential clients, conducting outbound sales calls, and establishing lasting relationships. To be successful in this position, you should have a minimum of 1 year of outbound sales experience, preferably in the Energy or Telecom industry. Your primary responsibilities will include reaching out to potential clients in Australia, meeting sales targets, and maintaining accurate reports. Additionally, you will need to offer customized solutions, collaborate with internal teams, and demonstrate strong communication and sales skills. The ideal candidate should be tech-savvy with proficiency in CRM tools and MS Office. You will be working full-time from 4:30 AM to 2:00 PM IST, Monday to Friday, with both-side cab transportation provided. Our company offers a competitive salary along with incentives, career growth opportunities, and a work-life balance with weekends off. If you are looking for a challenging yet rewarding opportunity within an international BPO environment, apply now to join our dynamic B2B International Sales team. Job Types: Full-time, Permanent Schedule: - Monday to Friday - Morning shift - UK shift Language: - English (Required) Work Location: In person,

You are urgently seeking a Service Delivery Head (AGM/DGM level) to oversee the smooth execution and delivery of services. You should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction. Overall, you will be in charge of a business in terms of network operation, deployment, complaint resolution, and customer relationship management. It will be your responsibility to ensure branch performance aligns with company policy and procedures, manage and develop branch personnel, and plan, implement, and manage all required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision. Desired Profile: - Age: Under 40 years - Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities. Key Responsibilities: - Build Operational Efficiency - Design and implement a strategy for expanding operational support services and network in line with sales forecast or approved expansion plans - Monitor branch performance to ensure high productivity levels for specified customer uptime - Responsible for timely execution of special projects/up-gradation assignments - Assume overall responsibility for supporting technical customer care as per laid down norms and monitor complaint resolutions - Monitor and track implementation of various new infra for existing network and customers - Support rollout of new platforms like GIS, FWMP, CRM, GPON, etc. - Review recommendations received from Branches for implementation of new projects, provide required resources, and monitor implementation - Drive Business Results - People Management & Development - Overall Custodian of Organizational Culture & Values - Compliance to safety norms & SOPs Preferred Experience in Telecom/ISP.,

The job requires an Intellectual Property Operations Specialist with over 3 years of experience in Intellectual Property. The position falls under the Operations Department. The ideal candidate should have a proven track record of conducting 30+ invalidation and infringement searches. Expertise in telecom, standard searching, and audio/video coding is essential for this role. The educational requirement for this position is a B. Tech degree in Electronics & Communications (ECE). Candidates with other educational backgrounds will not be considered. This is a full-time, permanent position with benefits such as leave encashment and paid time off. The work schedule is a day shift from Monday to Friday. The preferred candidate should have at least 1 year of total work experience. The work location for this position is in person. To apply for this position, please send your resumes to hr2@logicapt.com.,

Position: Test Lead(Automation Tester, JCAT with Telecom mandatory) Band: B3(9+yrs) Location: Bangalore/Hyd/Chennai Mandatory - core telecom(Packet Core/ Datacom/ Networking) domain experience. 3+ years experience in JCAT test automation framework development is must. Solid Java programming language skill/ Java software development experience. Experienced in OO design, Data structure and Algorithm design. Proficiency in system-level end-to-end, performance, robustness, stability, or security testing with strong troubleshooting skills. Knowledge of telecommunication domain. Solid knowledge in Linux.

As a Business Development and Field Sales Representative at Paras Telecom Pvt Ltd, you will play a crucial role in driving business growth in the Telecom, CCTV, Security, and Access Control sectors. Your responsibilities will include identifying new business opportunities, expanding the client base, conducting on-field sales activities, and maintaining strong client relationships. In the realm of Business Development, you will be tasked with strategizing to target potential clients, building relationships with key decision-makers, staying updated on market trends, and creating plans to penetrate new markets. Your goal will be to increase revenue in both existing and new business areas. In the Field Sales domain, you will engage in on-field sales activities by visiting prospective clients, showcasing products, conducting product demonstrations, and closing deals through consultative selling. You will deliver compelling sales presentations, negotiate agreements, and ensure customer satisfaction while achieving revenue goals. Client Relationship Management is another critical aspect of your role, where you will build and maintain long-term relationships with clients, serve as their main point of contact, provide after-sales support, and conduct follow-ups to ensure client satisfaction. In terms of Sales Reporting & Performance Analysis, you will track and report on sales performance, provide feedback to the management team, and update CRM systems to maintain accurate records of client interactions. Market Research will also be an essential part of your responsibilities, as you will conduct detailed research to identify potential sectors and clients, gather intelligence on competitors, and offer recommendations for staying ahead in the market. To qualify for this position, you should hold a Bachelors or Masters degree in Business, Commerce, Marketing, or a related field. Prior experience in business development and/or field sales, preferably in the Telecom, CCTV, Security, or Access Control industries, is desired. Strong sales techniques, communication skills, negotiation abilities, and self-motivation are key attributes for success in this role. Additionally, a valid drivers license, willingness to travel extensively, and ownership of a vehicle are required. At Paras Telecom Pvt Ltd, we offer a competitive salary with performance-based incentives, opportunities for career growth, and a collaborative work environment that fosters innovation. Join our team and be a part of our mission to deliver cutting-edge telecommunications and security solutions to meet the evolving needs of our clients.,

You should have 1-4 years of experience in Energy, Telecom, or Solar campaigns. The salary offered is up to 6 LPA, and the location is Saket, Delhi. The process involves Australian Outbound Sales. Your responsibilities will include contacting potential or existing customers to inform them about products or services using scripts, answering questions, creating rapport, handling grievances, and meeting sales quotas. You should have the ability to learn about products and services, excellent English knowledge, adaptability to a sales environment, strong communication and interpersonal skills, ability to work under pressure, remain cool-tempered, handle rejection, and possess outstanding negotiation skills. The shift timing is 5:00 AM - 2:30 PM for the Australian shift. The location is Saket, New Delhi. Perks and benefits include pick and drop services, breakfast and lunch facility, and attractive incentives.,

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

Job Description: Job Title: Analyst II Controllership Job Role: Record to Report Analyst Location: Chennai/Bangalore/NCR KEY ACCOUNTABILITIES & RESPONSIBILITIES Perform the Month End Complex Journals in accordance with the Finance Close Schedules Apprehend the closing Journals (like Revenue Accruals, Deferred Revenue, Tax and VAT) and ensure the appropriateness of the backups provided Review the MJE during Close and Identify the reasonableness and appropriateness of the backups Preparing the backups of the Complex Balance Sheet Account Reconciliation like Unbilled Receivables, Deferred Revenue, Accruals Liaise with other Functions of Finance to gather the appropriate backup documents Assist in the closure of Reconciling items by Understanding the Root Cause of those and liaise with other Functions of Finance for timely resolution of those Assist in driving the Process Improvements and Standardization Activities Perform the Month End Balance Sheet Commentaries by identifying the major drivers for the movement in balances Provide independent support for handling the Internal/External Audit data requirement/queries and offering Management explanations Maintain the Process Documentation and regularly update the same Preparation of Adhoc Reports based on the requirements TYPICAL OUTPUTS & DELIVERABLES Month-end process deliverables (including reconciliations and journals) and analysis Analysis requested by internal/external auditors Financial Internal Controls Compliance RELEVANT KNOWLEDGE & EXPERIENCE B. Com / M. Com / MBA Finance with 2 to 4 years of relevant work experience in GL Accounting Function in any Controllership / Shared Services in the Service / Manufacturing Industry, Candidates from IT / Telecom would be the most appropriate fit and preferred COMPETENT NECESSARY SKILLS Strong Accounting Knowledge of Principles and Concepts Expertise in MS Office especially in MS Excel Good Written and Verbal Communication Analytical Bent of Mind PREFERRED SKILLS Knowledge of SAP FICO Module At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Title: Telecom Surveyor (Western Uttar Pradesh) Location: Western Uttar Pradesh (Various Locations) Employment Type: Contractual Accommodation: Provided Bike: Preferable(with all necessary documents) Job Overview: We are seeking dedicated and skilled Telecom Surveyors to join our team, responsible for surveying the telecom infrastructure across Western Uttar Pradesh . The successful candidates will also be required to survey Gram Panchayat and DGPS machines and ensure compliance with industry standards. As a Telecom Surveyor, you will play a key role in inspecting, surveying, and documenting telecom sites, ensuring accurate data collection and reporting for ongoing projects. You will need to have strong attention to detail, the ability to work independently, and possess a bike for travel within the region. Key Responsibilities: 1. Conduct surveys of telecom infrastructure across various sites in Western Uttar Pradesh 2. Prepare and maintain detailed reports, including survey findings and equipment status Qualification: 1. Must own a bike with all necessary documents (valid license, registration, etc.). 2. Good communication skills to coordinate with project teams and report survey findings. 3. Minimum Education qualification: 12th/Graduation/Diploma(preferable) Benefits: Accommodation provided for the duration of the job. Competitive salary. Opportunity for career growth in the telecom industry Fuel reimbursement. Job Type: Contractual. Contract length: 15 months Pay: 13,000.00 - 16,000.00 per month Benefits: Provident Fund Shift: Day shift Work Days: Weekend availability Application Question(s): Do you have a Bike? License/Certification: Driving Licence (Required) Work Location: In person Expected Start Date: 21/07/2025 Job Type: Contractual / Temporary Contract length: 15 months Pay: 13,000.00- 16,000.00 per month Benefits: Commuter assistance Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Application Question(s): Are you willing to work across Western U.P. Work Location: In person Expected Start Date: 21/07/2025 Job Type: Contractual / Temporary Contract length: 15 months Pay: 15,000.00 - 16,000.00 per month Benefits: Commuter assistance Provident Fund Schedule: Day shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Bareli, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Location: Bareli, Uttar Pradesh (Preferred) Work Location: In person

Hiring for Sales Development Manager Identify potential customers through field visits Pitch products and services effectively Convert leads into successful sales Build and maintain strong client relationships Meet monthly sales targets Required Candidate profile Min. 1 year of experience in field sales Graduation Mandatory Excellent communication & interpersonal skills Strong negotiation & closing abilities Contact For more Info: +91 95379 91823 | Nikita

Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Job TitleNetwork Support Engineer (IP/Ethernet) Experience: 39 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

ETL Developer Informatica BDM/DEI Experience: 5+ years Industry Preference: Telecom (Telco) knowledge must. Key Skills: Informatica BDM/DEI, ETL development, data integration, Hive/Spark, SQL, performance optimization Responsibilities: Design and develop scalable ETL pipelines using Informatica BDM/DEI; integrate data from diverse sources including big data platforms; optimize mappings and workflows for performance and reliability; collaborate with data architects and analysts on mapping specifications.

ETL Developer Informatica BDM/DEI Experience: 5+ years Industry Preference: Telecom (Telco) knowledge must. Key Skills: Informatica BDM/DEI, ETL development, data integration, Hive/Spark, SQL, performance optimization Responsibilities: Design and develop scalable ETL pipelines using Informatica BDM/DEI; integrate data from diverse sources including big data platforms; optimize mappings and workflows for performance and reliability; collaborate with data architects and analysts on mapping specifications.

Job Title Network Support Engineer (IP/Ethernet) Experience: 3-9 Years Industry: Telecommunication Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 3-9 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as JuniperCisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.