Telecaller

Job Title: Telecaller Team Lead Location: Sanath Nagar, Hyderabad Job Type: Full-Time Experience Required: Minimum 3 Years in Telecalling Languages Required: Hindi, English, and Telugu (Fluent in all three) Job Summary:We are looking for an experienced and dynamic Telecaller Team Lead who is fluent in Hindi, English, and Telugu. The ideal candidate will have at least 3 years of proven experience in telecalling, with the ability to supervise and lead a team of telecallers, drive performance, and ensure high-quality customer interaction and conversion. Key Responsibilities: Make outbound and handle inbound calls professionally, providing information and resolving queries. Lead, mentor, and supervise a team of telecallers to ensure targets are met. Monitor team performance, provide feedback, and conduct regular training sessions. Maintain and report on team metrics such as call volume, conversion rates, and customer satisfaction. Develop scripts and improve calling strategies based on team feedback and business requirements. Ensure quality assurance and compliance with company policies during calls. Manage escalation calls and complex customer issues effectively. Coordinate with the sales and operations teams for lead follow-ups and closures. Generate daily, weekly, and monthly performance reports. Requirements:Minimum 3 years of experience in telecalling (sales/support/collections, etc.). Prior experience in a team lead/supervisory role is mandatory. Excellent communication skills in Hindi, English, and Telugu. Strong leadership and interpersonal skills. Target-driven and result-oriented.