381 Technical Troubleshooting Jobs - Page 2

Job Summary: Provide first and second-level technical support to end users via voice, chat, or in-person. Handle IT ticketing, hardware/software troubleshooting, and asset lifecycle management. Ensure prompt resolution of issues, accurate documentation, and efficient coordination with stakeholders to support business operations. Key Responsibilities: Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice/chat/in-person. Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors. Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required. Perform root cause analysis and use deductive reasoning to solve moderately complex problems. Support asset lifecycle processes including receiving, tagging, deployment, tracking, and retirement of IT hardware. Maintain and update the IT asset inventory and database daily using asset management tools. Conduct monthly and annual physical audits of IT assets; ensure readiness for inspections. Handle IT Walk-up Center/Stockroom activities including issuing/returning loaner devices and attending to hardware requests. Collaborate with project teams to support site readiness, documentation, and delivery schedules (e.g., Noida Expansion project). Communicate regularly with leads and stakeholders for project updates and issue reporting. Provide regular and ad-hoc reports/data as required by management. Support adherence to STPI and SEZ processes and coordinate with vendors for procurement and service support. Assist with training and development of new team members and contribute to knowledge sharing. Skills Required: Technical troubleshooting (hardware/software/OS/applications) Desktop support (Windows, macOS, Linux) Microsoft Office Suite (Outlook, Word, Excel) IT asset management tools and inventory systems Ticketing systems and queue management Hardware installation, upgrades, and maintenance Knowledge of STPI & SEZ compliance Procurement and vendor coordination Communication (verbal and written) Analytical thinking and problem-solving Customer support and stakeholder collaboration Time management and accountability Adaptability and initiative-taking Qualifications: Minimum: High School Diploma or equivalent Preferred: Bachelor's degree in IT or a related field 13 years experience in IT/Engineering support, desktop troubleshooting, or hardware asset management

As a Specialized Support Lead at Sanofi in Hyderabad, you will play a crucial role in overseeing and managing Level 2 technical support operations, including handling escalated technical issues, collaborating with cross-functional teams, and ensuring service excellence. Your strong troubleshooting skills, leadership experience, and commitment to improving support processes will be key to your success in this role. Your main responsibilities will include incident management and troubleshooting, team leadership and mentoring, collaboration with stakeholders, process improvement and automation, as well as monitoring and reporting. You will lead and mentor the support team, coordinate with development and business teams for issue resolution, identify areas for process improvement, and track incident trends to prevent future occurrences. To excel in this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, along with at least 5 years of experience in IT support, service desk, or technical troubleshooting, including 2 years in a leadership role. Strong expertise in Workday, Learning, and other HRS connected global tools, as well as experience with ITSM tools and knowledge of ITIL framework, will be beneficial. Excellent problem-solving, analytical, and communication skills are essential for success in this position. Joining Sanofi's innovative team will allow you to collaborate with talented professionals, tackle complex issues, and find creative solutions together. The supportive environment at Sanofi ensures that your ideas are valued, fostering a culture of teamwork and mutual respect. You will have opportunities for continuous learning and growth, supported by a comprehensive benefits package that prioritizes your well-being both at work and at home. If you are ready to push the limits of what's possible and make a real impact on global health, consider joining Sanofi as a Specialized Support Lead. Your contributions will be valued, and your efforts will help millions of people around the world.,

You will be responsible for managing the day-to-day operations of facility technical systems at JLL, including HVAC, electrical, plumbing, mechanical, and building automation systems. Your key duties will involve developing and implementing preventative maintenance programs, overseeing technical staff and service providers, creating maintenance budgets, and ensuring compliance with building codes and safety regulations. Additionally, you will analyze energy consumption data, respond to emergencies, and maintain documentation of maintenance activities. Your role will also include participating in facility planning projects, developing relationships with vendors, conducting facility inspections, and managing risk assessments. The ideal candidate will possess skills in technical troubleshooting, budget management, team leadership, vendor management, emergency response planning, and energy management. Proficiency in computer systems, effective communication, and time management are essential for this position. At JLL, we value personal well-being and growth, offering personalized benefits that prioritize mental, physical, and emotional health. As a global Fortune 500 company, we are committed to driving sustainability and corporate social responsibility in the real estate industry. Our core values of teamwork, ethics, and excellence guide us in creating a diverse and inclusive culture where everyone is welcomed, valued, and empowered to reach their full potential. If you are passionate about shaping the future of real estate for a better world and possess the necessary skills and experience, we encourage you to apply for this opportunity at JLL.,

We are seeking a dynamic and experienced Process and Technical Trainer to join our team at Bell Techlogix. The primary responsibility of this role is to design, develop, and deliver training programs for our employees focused on Client and Internal Processes, ITIL practices, Technical Troubleshooting, and ITSM platforms like ServiceNow and Salesforce. The trainer will also actively participate in client transitions to understand and meet client-specific training requirements. Key Responsibilities: Develop and deliver training programs that cover the following: Client-specific Processes and Procedures Internal Processes ITIL principles and best practices Technical Troubleshooting Basic, Advanced and Expert Level Training Training for Cross-Functional Teams Effective utilization of ITSM platforms, including ServiceNow and Salesforce. Collaborate with client transition teams to gather and analyze client-specific training needs, ensuring alignment with client objectives and requirements. Create training materials, including presentations, manuals, and e-learning modules, tailored to the specific needs of employees and clients. Conduct training sessions through various formats, including classroom training, virtual sessions, and on-the-job coaching. Conduct training across multiple delivery units including but not limited to Service Desk, Cross Functional Teams, Deskside Support, Cloud and Infrastructure Teams Monitor and assess employee performance and training effectiveness, making necessary adjustments to training programs. Stay up-to-date with industry trends, ITIL framework updates, and changes in ITSM platforms to incorporate relevant updates into training materials. Administer certifications and assessments to validate employee knowledge and skills. Collaborate with Subject Matter Experts (SMEs) and technical teams to ensure training content is accurate and up-to-date. Provide feedback and recommendations for process improvement and training enhancements. Requirements: Bachelor&aposs degree in Information Technology, Computer Science, or a related field. ITIL Foundation certification is required, and ITIL Intermediate/Expert certification is a plus. Demonstrated expertise in Technical Troubleshooting and ITSM platforms, such as ServiceNow and Salesforce. Proven experience in developing and delivering training programs, preferably in an ITIL Managed Services environment. Strong communication, presentation, and interpersonal skills. Ability to adapt to changing requirements and a fast-paced work environment. Technical Certifications (e.g: CompTIA A+, Network +, CCNA, etc.) will be a plus. Certification in instructional design or training facilitation is a plus. Bell Techlogixis an equal opportunity employer. We encourage diversity and welcome applications from candidates of all backgrounds. Note: The above job description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Show more Show less

The role of Technical Support Executive at Wendor Innovation Private Limited involves providing support for vending machine-related queries, performing remote troubleshooting, and visiting client locations for issue resolution. You will handle customer calls, offer technical assistance, update ticket statuses, and ensure timely problem resolution. Effective communication in Hindi and English is essential. Basic computer knowledge including software, connectivity, and hardware is required. Managing customer expectations and providing education on maintenance practices are key responsibilities. The ideal candidate should possess technical troubleshooting skills, readiness for on-site support, strong customer communication abilities, and basic networking knowledge. Wendor is a forward-thinking smart vending machine solutions provider focused on retail automation and IoT technology. This full-time position requires a morning shift at the work location.,

As a Project Accountant at Buro Happold, you will play a crucial role in overseeing the financial aspects of projects, ensuring timely submission of timesheets, and conducting resource planning meetings. Your responsibilities will include maintaining contract folders, scrutinizing invoices, reviewing budgets, and assisting in revenue finalization. You will collaborate with project leaders to ensure correct billing to clients, participate in monthly, quarterly, and annual closing processes, and provide project information for management meetings. To excel in this role, you should hold a B. Com/M. Com/Masters in Construction with 2-3 years of experience in Project Accounting. You must have in-depth knowledge of best practices in project accounting, strong technical understanding of accounting standards, and proficiency in Excel and PowerPoint. Strong communication skills, the ability to work under pressure, and a collaborative mindset are essential for success in this position. At Buro Happold, we offer a competitive salary and benefits package, including an Annual Discretionary Bonus, Comprehensive Health Insurance Scheme, and Group Personal Accident Cover. Our commitment to work-life balance is reflected in our 5-day workweek policy, continuous learning and development opportunities, and Employee Assistance Programme. We value diversity and inclusion, offering support through various forums and initiatives, including the Back to Work Program for Women and Share Our Skills (SOS) program. Join us at Buro Happold to unleash your potential and be part of a vibrant community that values individual contributions and embraces differences. We welcome applications from candidates seeking flexibility in their careers and are dedicated to promoting diversity and representation in the built environment. If you require any adjustments during the application process, please reach out to IndiaHR@burohappold.com for support.,

As an experienced Ariba Technical Consultant, you will be responsible for implementing, customizing, and supporting SAP Ariba solutions to enhance procurement and supply chain processes. Your strong technical background in SAP Ariba will be key to success in this role. Your role will involve implementing and configuring SAP Ariba solutions to meet specific requirements. You will also be tasked with customizing Ariba applications such as Ariba Buyer, Ariba Sourcing, Ariba Contracts, and Ariba SLP. Additionally, you will integrate SAP Ariba with other SAP modules and third-party systems to ensure seamless operations. In this position, you will be expected to perform technical troubleshooting to address any issues related to Ariba applications. Maintaining and updating technical documentation for Ariba implementations and customizations will also be part of your responsibilities. Collaboration with functional consultants and business stakeholders to understand and address technical requirements is essential. Furthermore, you will play a key role in conducting performance tuning and optimization of Ariba solutions to maximize efficiency. Staying abreast of the latest SAP Ariba features, updates, and best practices will be crucial to ensure the successful implementation and utilization of Ariba solutions. If you have 8 to 10 years of relevant experience and possess a deep understanding of SAP Ariba, we invite you to join our team in Bangalore and contribute to our procurement and supply chain enhancement efforts.,

We are seeking an ONSITE IT & Network Support Engineer/Technician to assist with Casual Freelancing tasks in your local area. If you are interested in contractual work, you will have the opportunity to earn on an hourly or daily/half-day basis. Tasks will be assigned based on your location, and you can provide support according to your availability, including weekdays and weekends. Responsibilities will include handling L1 & L2 IT/Networking tasks such as desktop support, hardware installation and replacement for Servers/Racks, and offering on-site assistance for remote support (e.g., console access to Router/Switch/Firewall). The ideal candidate should possess the following skills: - Proficiency in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support for third-party applications on Windows Platforms - Certification in IT Infrastructure Library & Windows Server Administration, with a focus on utilizing programming techniques for various initiatives - Basic knowledge of DHCP, DNS, IP addressing, troubleshooting wireless LAN and Ethernet desktop configuration issues, as well as subnetting - Technical troubleshooting experience with iOS, Android, Windows, and Blackberry devices If you are a skilled IT professional with a passion for providing top-notch support, we would like to hear from you.,

You will be responsible for providing technical assistance to Signiant and Aspera customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards, troubleshooting all failed transfer jobs within agreed SLA via Signiant Aspera Managers dashboard, and coordinating with the monitoring team regarding scheduling downtime for agents servers. Additionally, you will work with the L3 team to coordinate all maintenance windows and with 3rd party contacts to troubleshoot issues directly. You will manage Signiant Aspera users to ensure correct configuration with associated agents and provide superior technical support to Content Delivery users via phone, emails, or chat. Collaboration with Engineering and Development teams will be essential to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will assist in creating and maintaining knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills revolving around asset management and delivery. You must also have at least 3 years of professional IT experience with File transfer accelerator Aspera and Signiant, as well as a good understanding of Signiant Aspera error codes. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, are required. Proficiency in Linux and Windows system administration, ability to work various shifts for support coverage, excellent oral and written communication skills, and strong technical troubleshooting and analytical skills are also necessary to meet or exceed support and project-specific goals and objectives.,

Responsibilities: Handle customer technical issues and build up working relationships at all levels. Coordinate with sales team to ensure seamless support and service to the customer. Deliver solutions to resolve technical issues and escalate to appropriate level if necessary. Negotiate and close technical specifications with customers. Manage Gorilla Glass businesses. Provide technical training to Finishers and TPMs. Develop knowledge of material, process, and/or equipment in focused areas of manufacturing or engineering. Problem solving and process improvement using structured problem-solving methods. Provide disciplined project leadership across multiple stages of innovation for new product, process, cost reduction, and capacity improvement initiatives. Manage project resources to achieve project deliverables and timeline. Travel Requirements: 50% travel, including international travel to team members and customers for direct interface. Qualifications: Bachelor's degree in a technical field; Engineering degrees preferred. 5+ years of working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD or Touch Panel businesses. 2-3 years in account management, applications engineering, or engineering role closely supporting customers or new product development. Direct experience in taking early-stage product through qualification and design-in process.

As a Reconciliation Specialist Sr at Fiserv, your primary responsibility will be to complete regular management reporting based on agreed Key Performance Indicators (KPIs). This includes preparing and sending chargeback trackers, MIS, and Dashboards as per client requirements. You will be tasked with checking and reconciling settlement figures within your area of responsibility, identifying discrepancies in settlement amounts, and initiating fixes after sharing exceptions with the client. In this role, you will be required to collect and analyze data files to identify trends, patterns, anomalies, and other relevant information. Additionally, you will be responsible for checking and monitoring file transfers processed by the card networks and internal systems, resolving any issues in collaboration with internal and client technical teams, and escalating issues as per protocols and standards. It is essential to perform all tasks within the specified timescales outlined on the Settlement, Reconciliation, and other daily checklists while meeting contractual Service Level Agreements (SLAs). You may also be assigned other activities related to the role. If you are interested in joining Fiserv, please apply using your legal name and complete the step-by-step profile by attaching your resume. Our commitment to Diversity and Inclusion ensures that all applicants are considered based on their qualifications and skills, regardless of background. As a reminder to agencies, Fiserv does not accept resume submissions from agencies without existing agreements. Please refrain from sending resumes to Fiserv associates, as unsolicited submissions are not accepted, and Fiserv will not be responsible for any associated fees. To avoid falling victim to fake job posts, please exercise caution when applying for positions not affiliated with Fiserv. Cybercriminals may use fraudulent job postings to obtain personal information or financial details. Legitimate communications from Fiserv representatives will always originate from a verified Fiserv email address. Thank you for considering a career opportunity with Fiserv.,

Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational Shifts, including night shift Shift: 9-Hour Shift (Including 1-Hour Break) About WhizCrow WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape. About the Role We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism. This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Also, must have an interest in sports. Key Responsibilities Respond promptly to customer inquiries via email and chat . Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries. Provide clear, step-by-step troubleshooting assistance to customers. Maintain detailed and accurate records of customer interactions. Collaborate with internal teams to escalate and resolve complex technical concerns. Ensure high-quality customer support while meeting SLAs for response and resolution time . Offer multilingual support , if applicable, to enhance customer experience. Requirements Minimum 1-2 years of experience in email and chat-based customer support . Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields). Excellent English communication skills (written & comprehension). Proficiency in any of the following languages is a strong plus: Strong problem-solving skills and ability to multitask in a fast-paced environment . Customer-centric approach with an emphasis on empathy and efficiency . Why Join WhizCrow Work with a leading Brand Authority Management agency with a global presence . Opportunities for career growth and skill development . Competitive salary and performance-based incentives. A collaborative and dynamic work environment . Exposure to international clients and multilingual customer engagement opportunities . Health Insurance Cover Cross-Project Exposure Skill Training Workshops To Apply: Send your resume to [HIDDEN TEXT] with the subject line " ORM Executive Application [Your Name]" Only apply if you are interested and can join immediately. Show more Show less

MySQL Database Admin Location: Bangalore Mode: Hybrid Job Description: Skills and Qualifications Strong proficiency in MySQL installation, Managing the Database software and Database Engine Understanding of MySQLs underlying storage engines, such as InnoDB and MyISAM Experience with replication configuration in MySQL Knowledge of de-facto standards and best practices in MySQL Proficient in writing and optimizing SQL statements, stored procedures, code etc. Knowledge of MySQL features, such as its event scheduler Ability to plan resource requirements from high level specifications Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases Identify opportunities for improved performance in SQL operations and implementations Oversee the operations of the production and staging environments databases Design, implement, and monitor disaster recovery plans as it pertains to the production database environment Perform technical troubleshooting to diagnose, isolate and correct data and database issues Give design recommendations for database functions that meet business operating standards while improving the efficiency of business processes Good to have MS SQL Database administrator knowledge. Show more Show less

We are seeking a detail-oriented Associate - LMS and QA to take primary responsibility for administering our Learning Management System (LMS), preferably Moodle. In this role, you will be instrumental in creating and managing courses, ensuring the seamless deployment of e-learning content, and providing essential technical support to end-users. You will work with curated content from various sources, maintain data integrity, and play a key role in ensuring the quality and functionality of our digital learning environment for our diverse users, including government officials. Key Responsibilities LMS Content Management: Create Learning Plans/Curriculums and upload SCORM/AICC content as per training requirements. Edit and update e-learning modules using Articulate Storyline . Manage Learning Objects (upload, update, retire, tag management, skill management, badges). Organize and manage all courses, content, users, and data within the LMS ( Moodle ). Quality Assurance & Testing: Test SCORM content using tools like Cloud.Scorm. Upload and test various content types (SCORM, documents, videos, learning assets) within the LMS. Technical Support & Troubleshooting: Provide day-to-day technical support for end-users in the LMS by troubleshooting issues and educating them on platform functionality. Investigate any LMS issues, document them, liaise with support teams, and work towards resolution. Best Practices & Process Implementation: Implement best practices, training guides, and new processes for the LMS ( Moodle ). Support online e-learning course deployment activities (Pre, During & Post project work). Qualifications Education: Graduate degree. Experience: Proven experience using and managing a Learning Management System (Moodle preferred) . Direct experience with Articulate Storyline 360 . Skills LMS Administration: Strong understanding of LMS functionalities, particularly Moodle, for content, user, and data management. Technical Troubleshooting: Ability to investigate and resolve technical issues within an LMS environment. Content Management: Proficiency in editing and updating e-learning modules and managing various learning objects. Communication: Strong interpersonal and good overall communication skills for user support and stakeholder liaison. Software Proficiency: Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook . Work Ethic: Ability to take initiative and work independently.

We are seeking a detail-oriented Associate - LMS and QA to take primary responsibility for administering our Learning Management System (LMS), preferably Moodle. In this role, you will be instrumental in creating and managing courses, ensuring the seamless deployment of e-learning content, and providing essential technical support to end-users. You will work with curated content from various sources, maintain data integrity, and play a key role in ensuring the quality and functionality of our digital learning environment. Key Responsibilities LMS Content Management: Create Learning Plans/Curriculums and upload SCORM/AICC content as per training requirements. Edit and update e-learning modules using Articulate Storyline . Manage Learning Objects (upload, update, retire, tag management, skill management, badges). Organize and manage all courses, content, users, and data within the LMS ( Moodle ). Quality Assurance & Testing: Test SCORM content using tools like Cloud.Scorm. Upload and test various content types (SCORM, documents, videos, learning assets) within the LMS. Technical Support & Troubleshooting: Provide day-to-day technical support for end-users in the LMS by troubleshooting issues and educating them on platform functionality. Investigate any LMS issues, document them, liaise with support teams, and work towards resolution. Best Practices & Process Implementation: Implement best practices, training guides, and new processes for the LMS ( Moodle ). Support online e-learning courses deployment activities (Pre, During & Post project work). Qualifications Education: Graduate degree. Experience: Proven experience using and managing a Learning Management System (Moodle preferred) . Direct experience with Articulate Storyline 360 . Skills LMS Administration: Strong understanding of LMS functionalities, particularly Moodle, for content, user, and data management. Technical Troubleshooting: Ability to investigate and resolve technical issues within an LMS environment. Content Management: Proficiency in editing and updating e-learning modules and managing various learning objects. Communication: Strong interpersonal and good overall communication skills for user support and stakeholder liaison. Software Proficiency: Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook . Work Ethic: Ability to take initiative and work independently.

We are seeking a motivated and enthusiastic Trainee Engineer to join our engineering team at our pharmaceutical manufacturing plant. As a Trainee Engineer, you will have the opportunity to gain hands-on experience in the operations and maintenance of plant equipment while ensuring adherence to safety and regulatory standards. This role offers a unique chance to develop technical skills and knowledge within the pharmaceutical manufacturing environment. Your responsibilities will include assisting in routine maintenance and troubleshooting of production and utility equipment such as pumps, motors, and HVAC systems. You will also support senior engineers in project planning, execution, and documentation for plant modifications or upgrades. Additionally, you will analyze manufacturing processes, propose improvements to enhance efficiency, reduce downtime, and optimize production. Ensuring proper documentation for compliance with Good Manufacturing Practice (GMP) standards will be a key aspect of your role. This includes maintaining equipment logs, records of maintenance activities, and calibration reports. Safety compliance is crucial, and you will be responsible for following safety protocols and identifying and addressing potential safety hazards within the plant. Your technical troubleshooting skills will be essential in resolving technical issues in production and utility systems to maintain uninterrupted operations. Collaboration is key, and you will work closely with quality assurance, production, and maintenance teams to ensure that all operations meet industry standards and regulatory requirements. Participation in ongoing training programs is encouraged to stay updated with technological advancements and regulations in the pharmaceutical industry. **Skills & Qualifications:** - Educational Qualification: Bachelor's degree in Mechanical, Electrical, Chemical, or Instrumentation Engineering (or equivalent). - Technical Skills: Basic knowledge of mechanical, electrical, and instrumentation systems; familiarity with pharmaceutical production processes is preferred. - Regulatory Knowledge: Understanding of GMP, SOPs, and other regulatory requirements in the pharmaceutical industry is preferred.,

At OpenText, AI is at the heart of everything we do, powering innovation, transforming work, and empowering digital knowledge workers. We're looking for talented individuals who can shape the future of information management. Join us in this exciting journey. As a Senior Technical Support Specialist (TSS) in Documentum at OpenText, you will play a crucial role in independently diagnosing and resolving complex enterprise customer needs. You will be responsible for working on unique systems, environments, and related operational issues. Additionally, you will innovate and identify areas for improvement in processes, tools, and products. Your proactive approach will involve engaging with stakeholders to enhance value delivery. Continuous learning and development of both yourself and team members globally will be a key focus. In this role, you will directly interface with customers throughout the entire problem resolution process. This includes understanding customer issues, communicating action plans, providing updates on progress, and delivering resolutions. You will validate technical information, manage expectations effectively, and share information as required. The role also involves scheduling, participating, and potentially leading customer-facing calls with a deep understanding of audience needs. Your ability to assess situations, involve senior resources when necessary, and resolve complex or escalated customer issues will be critical. Working under pressure, multitasking, prioritizing tasks, and collaborating with stakeholders will be essential in handling major incidents or high-severity situations. You will systematically gather relevant information, analyze various factors, and investigate and resolve issues efficiently. As part of a 24/7/365 organization, you must be willing to work in shifts and take up on-call responsibilities during weekends and public holidays as needed. Creating and refining knowledge base content, preparing white papers, and performing senior-level tasks for assigned products will be part of your responsibilities. To excel in this role, you should possess extensive knowledge in Documentum D2, excel in high-pressure environments, have excellent customer service skills, strong analytical and technical troubleshooting abilities, and a fair understanding of the OpenText product portfolio. Good knowledge of Windows and Linux operating systems, RDBMS (Oracle, SQLServer, Postgres), basic understanding of Core Java programming, and familiarity with Documentum clients like Webtop and DA are advantageous. A Bachelor's (BE) or Master's Degree (MCA) with at least 5 years of experience is required for this position. If you require assistance or accommodations due to a disability during the application process, please submit a ticket to Ask HR. OpenText fosters collaboration, innovation, and personal growth, creating a vibrant workplace environment. Join us and be part of shaping the future of information management.,

Join our team as a Service Engineer in a leading Electrical MNC! As a Service Engineer in the Agriculture Department, your primary responsibility will be to perform on-site installation, servicing, maintenance, and repair of agricultural electrical products in Delhi & Uttar Pradesh (Ghaziabad & Kanpur) locations. You will be working on a third-party parole with a salary range of up to 35K in hand per month. This is a contract position with a duration of 1 year, renewable based on performance. To qualify for this role, you should have a Diploma in Electrical with 1 to 7 years of experience. Your duties will include identifying and resolving technical issues using diagnostic tools, configuring and calibrating electrical systems per specifications and customer requirements, investigating and rectifying faults in electrical equipment to minimize downtime, and effectively communicating with customers to provide technical support. It is crucial to maintain detailed service records, including work performed and customer feedback. Adherence to all safety protocols and regulations while performing fieldwork is mandatory. If you are ready to take on this challenging role, submit your resume to contact@authentic-staffing.com and call us at +91 70418 69674. Join us today and make a difference in the field of agricultural electrical services!,

Greetings from Infosys BPM Ltd., We are looking for individuals to join our team as Customer Support Voice Process Executives in Pune. As a Process Executive, you will be responsible for providing first-level resolution to customers and diagnosing technical issues. Your role will involve delivering exceptional customer service, building rapport with customers, handling objections efficiently, and documenting customer interactions in the service management system. Key Responsibilities: - Provide first-level resolution to customers and escalate more complex issues when necessary. - Diagnose and troubleshoot technical issues. - Deliver exceptional customer service by acknowledging issues promptly and using positive language. - Build rapport with customers through active listening and effective communication. - Handle objections and concerns efficiently to ensure a smooth resolution. - Document and track customer interactions and technical issues. - Stay updated with product knowledge and industry trends. - Participate in training programs to enhance technical and customer service skills. The ideal candidate should have excellent communication skills and be willing to work in US shift timings. You will also be required to complete specific training programs set by the client. The role involves flexible shifts, 100% work from office, and no hybrid work arrangements. Preferred Qualifications: - Full-time Graduates with additional certifications in customer service/upskilling. Infosys BPM is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. Thank you for considering a career with Infosys BPM Ltd. Talent Acquisition Team Infosys BPM Ltd,

As a Sales Manager in the Kanpur region for a leather industry company, your main goal is to develop and execute strategic sales plans in order to meet the company's targets effectively. You will be responsible for monitoring market trends, analyzing competitor activities, and understanding customer preferences to make necessary adjustments to your strategies. Identifying new business opportunities and expanding the customer base within the leather industry will also be a crucial part of your role. A strong knowledge of the leather market, products, and customer base in Kanpur is essential for this position. You will be involved in new product applications/trials and gaining approval at the customer end, as well as playing a role in raw to wet end article development. Additionally, you will be expected to provide technical troubleshooting with root cause analysis for corrective and preventive actions at the customer end, while also offering feedback on market trends to the R&D team. Building and maintaining strong relationships with key clients, distributors, and stakeholders is a key aspect of this role, along with tracking competition activities and managing multiple projects on new products and process development at the customer end. Regular customer visits for new product and existing product application trials will also be part of your responsibilities. To qualify for this position, you should hold a Degree/Diploma in Leather Technology and have 2 to 3 years of experience in leather production, as well as 5 to 7 years of relevant experience in technical service in Leather Chemicals. The ideal candidate will possess excellent leadership, negotiation, and communication skills, proficiency in MS Office, and strong presentation skills both orally and in writing. You should also be willing to travel frequently within the region and to other zones as required. Knowledge about certification processes such as ISO, ZDHC, OEKOTEX, and REACH will be beneficial for this role.,

As a Technical Support Specialist for Signiant and Aspera, you will be responsible for providing technical assistance to customers and partners. Your daily tasks will include monitoring multiple Signiant Aspera Manager Dashboards to ensure smooth operations. You will troubleshoot any failed transfer jobs within the agreed Service Level Agreement (SLA) using the Signiant Aspera Managers dashboard. Additionally, you will work closely with the monitoring team to schedule downtime for agents" servers and coordinate maintenance windows with the L3 team. You will also collaborate with 3rd party contacts to troubleshoot issues directly. Managing Signiant Aspera users to ensure correct configuration with associated agents will be a part of your routine tasks. Your role will involve providing superior technical support to Content Delivery users through various channels such as phone, emails, or chat. You will collaborate with Engineering and Development teams to assist in developing patches, updates, and scripts to resolve customer issues. Furthermore, you will contribute to the creation and maintenance of knowledge base articles for the customer support knowledge base. To excel in this role, you should have a minimum of 3-5 years of experience in a post-production environment with skills in asset management and delivery. Additionally, you need at least 3 years of professional IT experience working with File transfer accelerator Aspera and Signiant. A good understanding of Signiant Aspera error codes is essential for this position. Networking knowledge and troubleshooting experience, including Administration, Routing, Switching, Firewalls, and Load Balancers, will be beneficial. Proficiency in Linux and Windows system administration is required. You should be flexible to work a variety of shifts for support coverage. Strong oral and written communication skills are necessary for effective interaction with customers and internal teams. You should possess strong technical troubleshooting and analytical skills to address complex issues efficiently. By meeting or exceeding support and project-specific goals and objectives, you will contribute to the success of the technical support team.,

As an experienced Application Support Executive, you will be an integral part of our technical team, providing timely and courteous support to customers through various channels such as phone, email, live chat, or our ticketing system. Your responsibilities will include identifying and diagnosing technical issues reported by customers, analyzing symptoms, and finding appropriate solutions. You will play a key role in assisting customers with resolving technical issues related to our products or services, which may involve walking them through step-by-step solutions or remotely accessing their systems to address the problem. It will be essential for you to develop a deep understanding of our company's products or services to accurately and effectively address customer inquiries. Keeping detailed records of customer interactions, inquiries, and provided solutions is crucial for maintaining a knowledge base for future reference. In cases of complex or unresolved issues, you will be responsible for escalating them to higher-level technical support or relevant departments. Furthermore, you will provide basic training to customers on effectively using our products or services and assist them with software updates, patches, and upgrades to ensure their systems are up-to-date and secure. Upholding high-quality service standards and handling customer interactions professionally are paramount in this role. Your feedback collection from customers will be instrumental in improving our products, services, and overall support experience. Your expertise in utilizing remote support tools to troubleshoot customers" computers or devices will be highly valuable, along with your contribution to creating and maintaining a comprehensive knowledge base with solutions to common issues. Moreover, you will collaborate with other teams such as development, sales, or marketing to communicate customer feedback and identify areas for improvement. Experience in Microsoft Office applications, particularly Excel and PowerPoint, to generate reports based on client and management requirements is essential. Additionally, you will support investors/clients via email on all technical and functional issues related to the system. Understanding client requirements and aligning them with system functions, including onboarding clients and making necessary adjustments, will be part of your responsibilities. You will coordinate with the development team regarding upcoming application software releases and be available as an on-call resource to work on escalated issues, rerun problems, and provide solutions promptly. Your role will encompass a wide range of tasks aimed at ensuring customer satisfaction and the smooth operation of our technical support services.,

You will be joining Sonic Support Solutions in Cumbum as an Analyst in a full-time hybrid role. Your responsibilities will include analyzing technical support issues, troubleshooting computer systems, and offering effective solutions. This position allows for some remote work flexibility. To excel in this role, you should possess technical troubleshooting, problem-solving, and analytical skills. A deep knowledge of computer systems and software is essential. Experience in data analysis and reporting will be beneficial. Strong communication and interpersonal abilities are crucial, as is the capacity to work independently and collaboratively. Effective time management and organizational skills are required. Prior experience in technical support would be advantageous. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.,

As a member of our team, you will be responsible for working on various aspects of solar system projects. Your main duties will involve installing, maintaining, and repairing solar panels and related equipment. You will need to follow safety procedures and guidelines to ensure the successful completion of projects. Additionally, you may be required to troubleshoot issues and provide solutions to ensure optimal performance of solar systems. Your role will also involve working with a team to meet project deadlines and deliver high-quality work. Strong attention to detail and the ability to work in various weather conditions are essential for this position.,

As a member of our team, you will be responsible for proactively engaging with shoppers in the mall to invite them to interact with our gaming kiosk. Your focus will be on providing exceptional customer service to ensure that all customers have a positive and enjoyable experience. In addition, you will be tasked with ensuring the smooth operation of the gaming kiosk, including troubleshooting any basic technical issues that may arise. It will also be part of your duties to maintain the cleanliness and organization of the kiosk area to create a welcoming environment for our customers.,