Systems Engineer - Nexthink

GiGa-Ops Global Solutions is a leading technology solutions provider dedicated to empowering organizations to achieve their strategic objectives through innovative IT services. Our mission is to deliver exceptional technology solutions that enhance efficiency, drive performance, and foster growth. We value collaboration, integrity, and excellence in everything we do, creating a dynamic company culture that encourages professional growth and a commitment to client success.

• Design and implement solutions using Nexthink to monitor and optimize IT systems.


• Perform installation, configuration, and troubleshooting of network and server systems.


• Analyze system performance and conduct audits to ensure compliance with best practices.


• Collaborate with cross-functional teams to align technology solutions with business objectives.


• Provide technical support and training to end-users on Nexthink functionalities.


• Develop and maintain detailed documentation of system configurations and procedures.


• Monitor network performance and take measures to enhance system reliability.


• Implement and enforce security measures to protect sensitive data and infrastructures.


• Manage incidents, problems, and change requests efficiently via ITIL processes.


• Integrate cloud solutions to support the organizations IT infrastructure.


• Participate in capacity planning and scalability assessments for future requirements.


• Stay updated with industry trends and emerging technologies relevant to systems engineering.


• Conduct regular system checks and perform timely maintenance to minimize downtime.


• Facilitate collaboration among diverse teams to ensure unified work processes.


• Report on system performance metrics and suggest improvements as needed.

• Bachelor s degree in Computer Science, Information Technology, or related field.


• Proven experience as a Systems Engineer or similar role.


• Hands-on experience with Nexthink products and services.


• Strong understanding of IT infrastructures, networks, and databases.


• Familiarity with cloud computing platforms and virtualization technologies.


• Excellent troubleshooting and problem-solving skills.


• Ability to work efficiently under pressure and meet deadlines.


• Strong interpersonal and communication skills.


• Knowledge of industry regulations and security standards.


• Experience with performance monitoring tools and methodologies.


• Ability to document processes clearly and succinctly.


• Strong analytical skills to assess system performances and suggest improvements.


• Team player with the ability to collaborate effectively.


• Certification in relevant technologies (e.g., ITIL, Cisco) is a plus.


• Proficiency in scripting languages is preferred.


• Willingness to learn and adapt to new technologies as they emerge.