8145 Technical Support Jobs - Page 42

* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). * 1-2 Years of experience in a technical support role is must. * Strong problem-solving skills and the ability to troubleshoot technical issues independently. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Familiarity with ITIL principles and service desk best practices is a plus. * Willingness to work in a dynamic and fast-paced environment, with the ability to adapt to changing priorities and deadlines. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Profile -Customer Service Executive - Voice / Chat / Blended / Travel Support / Tech Support Salary - 18k -45k 5 Days Working Rotational Shift Immediate Joiners Location - Gurgaon & Noida Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 Nashrah - 7856082868 HR Anjali - 8290468925

Profile -Customer Service Executive - Voice / Chat / Blended / Travel Support / Tech Support Salary - 18k -45k 5 Days Working Rotational Shift Immediate Joiners Location - Gurgaon & Noida Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp Call & WhatsApp HR Anjali - 8290468925 HR Garima - 8360251609 Nashrah - 7856082868

Team Management: They are typically in charge of a team of technicians, engineers, or other technical staff. This includes hiring, training, and managing the performance of team members. Project Management: They often manage technical projects from initiation to completion. This can involve setting project goals, timelines, budgets, and ensuring that the project is executed efficiently and effectively. Technical Expertise: Technical Supervisors are expected to have a deep understanding of the technical aspects of their industry. This expertise allows them to guide their teams, troubleshoot technical issues, and make informed decisions. Quality Assurance: They are responsible for ensuring that the work performed by their team meets quality and safety standards. This might involve implementing and monitoring quality control processes. Resource Management: Technical Supervisors often handle resource allocation, which includes managing equipment, materials, and budgets to ensure that projects stay on track and within budget. Technical Support: They provide technical support and guidance to their team members, helping to resolve complex issues and ensure that projects progress smoothly.

Profile -Customer Service Executive - Voice / Chat / Blended / Travel Support / Tech Support Salary - 18k -45k 5 Days Working Rotational Shift Immediate Joiners Location - Gurgaon & Noida Required Candidate profile Graduate / U.G Fresher & Experienced Excellent English Communication Skills Immediate Joiner Call & WhatsApp Nashrah - 7856082868 HR Anjali - 8290468925 HR Garima - 8360251609

Job Title: Technical International Blended Process || Chat Support || Associate Location: Gurgaon Employment Type: Full-time Immediate Joiners Preferred! About the Role: We're looking for enthusiastic Technical International Blended Process Associates to join our dynamic team! If you possess excellent communication skills and a passion for customer service, this is an exciting opportunity to grow with us. This role primarily involves supporting customers through a blended channel of voice and chat. Key Responsibilities: Provide exceptional technical support to international customers via chat and voice. Handle customer inquiries and resolve issues effectively and efficiently. Maintain a high level of customer satisfaction. Collaborate with team members to ensure smooth operations. Compensation: CTC: Up to 3.5 LPA to 3.8 LPA Take-Home Salary: 25,000 INR to 31,000 INR Requirements: Technical Experience: Mandatory 6+ months of technical experience in international voice/chat support. Education: Graduate or Undergraduate candidates are welcome to apply. Communication Skills: Strong English communication skills (written & verbal) are essential. Language: Willingness to handle English/Hindi calls as needed. Perks & Benefits: Competitive Salary + Performance-Based Incentives Clear Career Growth opportunities within a Global Organization Transport: Company Cab Service OR Self-Transport Allowance Supportive & Inclusive Work Environment Ready to Kickstart Your Career? Apply Now! Interested candidates, kindly share your CV or reach out to our HR team: HR Khushi: 9389460353 HR Anjali: 6238069002 HR Afreen: 6206077869 HR Aannu: 8847511089

We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our industry. Our cloud services are built on AWS, GCP and Azure with a global presence. Our customers love what we do and work with us to build the future customer experience at scale. WHAT YOU WILL BE DOING Participate in requirements analysis Collaborate with internal teams to produce software design and architecture Develop state-of-the-art enterprise identity cloud solutions Test and deploy applications and systems Revise, update, refactor and debug code Ability to start a program from scratch as well as maintain existing services Develop documentation throughout the software development life cycle Serve as an expert on applications and provide technical support Follow the true agile principles WHAT YOU BRING 18+ years of software engineering experience Expert-level ability utilizing technologies such as Java, Spring Framework, REST and Microservices Strong Experience as a Java Engineer developing applications based on Security principles, cloud platforms (AWS, Azure, or Google Cloud) and Containerization (Docker, Kubernetes) Hands on experience with SQL, ElasticSearch, Redis, CI/CD; Groovy on Grails (a plus) Experience in increasing levels of responsibility managing application development, solution architecture, design and delivery, and process improvement Experience with unit, functional and system integration testing Extensive understanding of working in an agile environment utilizing Scrum and Kanban Experience with Git (GitHub/GitLab), automatic deployments, continuous integration Hands on experience using IntelliJ or Eclipse/My Eclipse IDE, writing Junit test cases, working with Maven/Ant Experience with AI development tools in SDLC such as Amazon Q, Github Copilot, Cursor, and similar productivity assistants.

BVG India Ltd. is looking for Production Support Staff to join our dynamic team and embark on a rewarding career journey. System Monitoring and Troubleshooting Monitor production systems and applications to identify any issues or anomalies. Investigate and troubleshoot problems, perform root cause analysis, and implement necessary solutions to minimize downtime and ensure optimal system performance. Incident Management Respond to and resolve production incidents in a timely manner, following established incident management processes. Collaborate with cross-functional teams to identify the cause of incidents and implement corrective actions to prevent future occurrences. Technical Support Provide technical assistance and guidance to end users, developers, and other stakeholders regarding system functionality, configuration, and usage. Assist in diagnosing and resolving user-reported issues, escalating problems to appropriate teams when necessary. Change Management Coordinate and participate in the deployment of system changes, enhancements, and updates in the production environment. Ensure that proper testing, validation, and documentation processes are followed to minimize the risk of production disruptions. Documentation Maintain up-to-date documentation of production systems, applications, and support processes. Create knowledge base articles, user guides, and troubleshooting manuals to facilitate self-service and improve support efficiency. Continuous Improvement Proactively identify opportunities to enhance system stability, performance, and efficiency. Collaborate with development teams to implement preventive measures, automation, and monitoring tools to minimize the occurrence and impact of production incidents. Collaboration and Communication Collaborate effectively with cross-functional teams, including developers, testers, infrastructure teams, and business stakeholders. Communicate technical information, incident status, and resolutions clearly and concisely to both technical and non-technical audiences. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience in production support or a similar technical role. Strong troubleshooting and problem-solving skills to identify root causes and implement effective solutions. Solid understanding of IT infrastructure components, including servers, networks, databases, and operating systems. Knowledge of incident management processes, including ticketing systems, severity levels, and escalation procedures. Proficiency in scripting languages (e.g., Python, Bash) and experience with automation tools is desirable. Familiarity with ITIL framework and best practices for incident, change, and problem management. Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to diverse audiences. Strong customer service orientation and ability to work effectively in a team-oriented, collaborative environment. Ability to prioritize tasks and work under pressure in a fast-paced production environment.

Hiring for International Voice KPO Night Shift Sat Sun off Only graduate candidates can apply Fresher: 20k + Upto 7k incentives No Customer support and no sales Simple verification voice process Call or whatsapp Husain 7990477483 or Simran 8126162413

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Rs 2.77 LPA FOR FRESHERS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . Fareeha 8528371817 Laiba 9654201996 Areesha 9628373763 Divya 9821182650 Vanshika 9628373762 Siya 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Roles and Responsibilities Hiring Graduate Fresher's for Leading International BPO kpo. Customer Support !! International Voice Process !! Any Graduate can apply. Fresher's can apply. Both Side Cabs Desired Candidate Profile Domestic and International call Centre WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply IMMEDIATE JOINER'S CAN APPLY !! Any Graduate can apply. Btech & BE can also apply. Comfortable Working. Good Communication Skills. Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

SUMMARY Job Role: Payments Support Engineer Experience: 2+ years Location: Mumbai/Kolkata Summary: We are seeking a Payments Support Engineer to join our team. As an Application Support Engineer, you will be responsible for identifying and resolving issues within critical business systems, ensuring seamless operations. Roles & Responsibilities: Work independently and become a subject matter expert. Actively participate in team discussions and contribute to providing solutions to work-related problems. Proactively identify and resolve software issues and collaborate with cross-functional teams to address system malfunctions. Document troubleshooting steps and solutions for future reference and maintain technical documentation for software systems. Provide training and support to end-users on software functionalities. Professional & Technical Skills: Proficiency in Payments Fundamentals. Strong understanding of software troubleshooting methodologies. Experience in analyzing and resolving software issues. Knowledge of SQL for database querying. Familiarity with ITIL framework for incident management. Additional Information: Minimum of 2 years of experience in Payments Fundamentals required. This position is based at our Mumbai office. A 15 years full-time education is required. Requirements Requirements: 2 years of relevant experience in Payments Fundamentals. Proficiency in Payments Fundamentals. Knowledge of SQL for database querying. Familiarity with ITIL framework for incident management.

Requirement: Candidate must hold a C1 or C2 certification in the specified language and have at least 3 years of experience working with that language. •Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications or electrical .

Launch Your Career with Leading MNCs! Freshers (20202025 passouts), this is your chance to work with top global clients across IT & NONIT roles! IT ROLES – Urgent Hiring Eligible Passouts: 2023, 2024 & 2025 Min. 60% Academics | No Backlogs or Gaps Strong Communication & ProblemSolving Skills Available Roles: – Software Developers – System Administrators – Functional Module Experts (Based on Client Requirements) Salary Package: 3.5–5 LPA Location: PAN India (Client-allocated) NONIT ROLES – Mass Hiring Eligible Passouts: 2020–2025 All Percentages Accepted Gaps / Backlogs? You’re Eligible Too! Available Roles: – Software Support Projects – SAP Support – Support Roles for Google, Apple, Meta, Facebook – Finance & Accounts Projects – And many more Salary Package: 2.5–3.5 LPA Additional Benefits: – Up to 48,000 per Month as Incentives – Free Food (for select projects) – Additional 54,000/year if you opt out of Company Cab – Location Preference available for NonIT Roles Why Join Us? Kickstart your career with Top-Tier MNCs Get Trained & Placed in HighDemand Tech & Support Roles Competitive Salary + Huge Performance-based Incentives Opportunity to Build a Strong Career with Leading Brands Interested? APPLY NOW! Grab this golden opportunity before positions fill up! Email: hr@hcsipl.com Call: 9032423333 Don’t miss out — your dream career starts here!

Overview We are seeking a Sustaining Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate is a collaborative team member who thrives in team-oriented environments, actively engaging with software engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to contribute to shared goals and exchange insights. This individual is adaptable and resourceful, able to navigate complex and evolving software environments with confidence, respond effectively to new challenges, and develop creative solutions to unforeseen issues. They are customer-focused, recognizing the importance of delivering high-quality software and enhancing the user experience, while also remaining attentive to feedback from both users and team members. Additionally, they are organized and efficient, demonstrating the ability to manage tasks effectively, prioritize work based on urgency and impact, and handle multiple issues and projects simultaneously to ensure timely resolution and delivery. We welcome individuals from all backgrounds and are committed to fostering an inclusive, respectful, and supportive workplace. Responsibilities Monitoring and Issue Management: Track Issues: Regularly review and monitor issues in our tracking systems for new bugs and tasks and system alerts. Prioritize: Assess and prioritize incoming issues based on impact and urgency, ensuring critical problems and task requests are addressed promptly. Troubleshooting and Debugging: Diagnose Problems: Investigate and diagnose software defects by analyzing logs, reproducing issues, and debugging code. Resolve Bugs: Implement fixes for identified bugs and issues, test the fixes to confirm resolution, and ensure that changes do not introduce new problems. Code Maintenance and Refactoring: Review Code: Examine existing code to understand functionality and identify areas that require maintenance or optimization. Apply Updates: Make necessary code updates to improve software performance, security, and maintainability based on established coding standards and practices. Refactor Code: Improve the structure and readability of existing code by refactoring, enhancing code quality, and simplifying complex logic. Testing and Verification: Create and Maintian Test Cases: Develop and execute unit test cases and scripts to validate bug fixes, enhancements, and updates. Verify Changes: Ensure that changes to the codebase are tested thoroughly to confirm that they resolve the issues and meet quality standards. Incident response: Monitor: Responsible for monitoring systems, identifying potential issues, and responding to incidents in real-time. Resolve: Work to quickly understand the root cause, develop a solution, and implement it to restore normal operations. Documentation and Reporting: Update Documentation: Maintain and update internal technical documentation, including code comments, runbooks, and internal guides, to reflect recent changes and fixes. Report Progress: Provide regular updates on issue status, code changes, and testing results to senior engineers, product support engineers, security engineers, customer relationship managers and project managers. Collaboration and Communication: Coordinate with Teams: Work closely with senior engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to understand requirements, gather feedback, and ensure alignment on project goals. Participate in Meetings: Attend team meetings, such as stand-ups and sprint reviews, to discuss progress, share insights, and plan upcoming tasks. Learning and Professional Development: Stay Informed: Keep up-to-date with industry trends, new technologies, and best practices relevant to software maintenance and support. Seek Feedback: Actively seek feedback from peers and mentors to improve your skills and performance. Participate in training sessions or workshops as needed. Customer and Support Interaction: Assist Support Teams: Provide technical support to product support teams by addressing escalated issues and offering solutions or explanations. Incorporate Feedback: Gather and analyze feedback from users and support teams to identify areas for improvement and implement necessary changes. Continuous Improvement: Optimize Processes: Identify opportunities to improve documentation and maintenance processes, and suggest enhancements to streamline workflows and increase efficiency. Contribute Ideas: Share innovative ideas and approaches for improving software quality and user experience with the team. Qualifications Required Qualifications: Education: A Bachelor’s degree in Computer Science, Software Engineering, or a related field. Experience: 3 + years of relevant experience in an engineering role. Problem-Solving Skills: Strong analytical skills to identify issues, troubleshoot effectively, and implement solutions quickly. Communication: Clear and concise communication skills, both written and verbal, to collaborate with team members and document solutions. Team Orientation: Ability to work well in a team environment, sharing knowledge and learning from others. Development Tools Proficiency: Strong knowledge and experience with Python, Git, and Django. Desired Qualifications: Experience with Incident Response: Previous experience or coursework related to incident management or troubleshooting in a production environment. Familiarity with Software Development Lifecycle (SDLC): Understanding of the phases in software development, from requirements gathering to deployment. Knowledge of Databases: Basic understanding and experience with relational databases. Understanding of Monitoring Tools: Experience with monitoring and logging tools like Sentry, New Relic or similar. Experience with Internal Tools: Familiarity with internal tools such as Jira for issue tracking and Confluence for documentation. Other Skills: Familiarity with Linux, Terraform

The Role & Key Responsibilities: The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives. The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL. Pro-Actively review and refine the current processes to enhance resilience. Oversee and assist in the resolution of production incidents. Support the existing PHP code. Support the existing Orchestrator code. Working with the development team on small enhancements to the existing code. Work as part of a project team on larger projects, developing new integrations. Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures. Comply with Information security best practices and guidelines. Participate in the elaboration and maintenance of the knowledge base of product. Skills Required Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding 3+ years at a similar level to that being advertised. Experience with Cloud-based platforms Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution. Developer mindset, with structure problem solving. Continuous improvement mindset Fluent communication skills in English both written and verbally PHP and the Laraval framework, SQL Skills Desirable Knowledge/experience working within a regulated Banking environment. Knowledge of cloud - Azure experience Knowledge of working with in a DevOps environment Azure ??? Hands on experience within technical support teams

locationsHyderabad time typeFull time posted onPosted 5 Days Ago time left to applyEnd DateApril 30, 2025 (1 day left to apply) job requisition idJR-0011872DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadPune, Astral CourtBangalore Fortune Summit time typeFull time posted onPosted 14 Days Ago time left to applyEnd DateMay 30, 2025 (30+ days left to apply) job requisition idJR-0010137DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsHyderabadBangalore - North time typeFull time posted onPosted 17 Days Ago time left to applyEnd DateMay 19, 2025 (13 days left to apply) job requisition idJR-0011479 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009324

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009335

remote typeHybrid locationsPune - EastPune - WestBangalore - North time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008226

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009345

remote typeOnsite locationsPune - EastPune - West time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0009321

Identify new customers and Opportunities and sell the represented TMI products. Key Responsibilities: Technical Support: Provide pre- and post-sales technical support to customers, helping them to select, integrate, and use the companys products effectively. Product Expertise: Develop an in-depth understanding of the companys product offerings and solutions, becoming a technical expert to assist customers with application development and troubleshooting. Customer Engagement: Work closely with customers to understand their technical requirements and provide solutions tailored to their specific needs. Field Visits: Conduct on-site visits to customers to assist with the evaluation, integration, testing, and deployment of products. Troubleshooting: Diagnose and resolve technical issues with products in real-time, working with both the internal engineering team and the customers technical team to ensure product functionality. Training & Education: Conduct technical training sessions and product demonstrations for customers and channel partners. Collaboration: Work closely with sales, engineering, and product development teams to convey customer feedback and influence future product development. Product Documentation: Assist in the development of technical documentation, application notes, and user manuals for customers. Testing & Validation: Conduct product testing and validation at customer sites to ensure proper performance and adherence to specifications. Relationship Building: Maintain long-term relationships with clients by providing exceptional technical support and acting as a trusted advisor. Market Insights: Stay updated on industry trends, competitor products, and emerging technologies to better position the companys offerings in the market. Bachelor's degree in E & C /Instrumentation OR Diploma in E &C /Instrumentation, with 2 to 4 years of field sales experience preferably in Test and Measurement field.