Technical Support Intern

Job Description

Position : Technical Support Intern Location : Noida Key Responsibilities: Monitor, log, and manage incoming support tickets from students related to the eMedicoz App and Website. Troubleshoot technical issues such as login problems, course access errors, payment issues, or video playback concerns. Resolve queries in a timely and professional manner while maintaining high levels of customer satisfaction. Coordinate internally with the development, QA, and content teams to address more complex issues. Provide real-time support during peak usage hours to ensure minimal disruption for users. Follow up with students to confirm issue resolution and gather feedback. Document common issues and solutions to build a knowledge base for internal use. Assist in testing app/website functionalities and reporting bugs or inconsistencies. Required Skills & Qualifications: Any Graduate may apply (BA, B. Com, will be preferred). Strong communication skills (verbal and written). Basic understanding of mobile applications, websites, and troubleshooting methods. Familiarity with ticketing systems or helpdesk tools is a plus. Quick learner with problem-solving abilities. Ability to work both independently and in a team environment. A customer-first attitude and a willingness to help. Job Type: Internship Contract length: 3 months Pay: ₹5,000.00 - ₹6,000.00 per month Benefits: Cell phone reimbursement Shift: Day shift Work Days: Monday to Friday Work Location: In person