Tungsten Development is seeking Technical Support Intern to work within the Technical Support division. You will work within a fast-paced environment alongside our Technical Support department and are responsible for interacting with customers, verifying, researching, and correcting contract records, as well as supporting the Process Support Analyst team to drive business efficiency improvements. Performing intake of phone calls to Support, acting as first contact demonstrating exceptional customer service ability Opening tickets for customers and Partners with accuracy and attention to detail Reviewing inbound Support email and tickets, actioning as per policy Alerting on status of Support incident backlog Researching maintenance and support terms for all customers and linking the appropriate asset where applicable Resetting and consolidating organizational customer records Facilitating data integrity within internal systems Performing basic enterprise licensing support functions (i.e. license resets, providing trial and eval licenses, cancelations) Obtaining and recording shipping tracking information Editing and updating internal documentation Investigating, evaluating, and recommending improvements to departmental policies and procedures Identifying Maintenance and Support revenue opportunities Special projects as dictated by business need While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Strong, structured analytical skills Excellent time/project management skills Strong and effective English language communications: verbal, listening, written and presentation skills Strong interpersonal skills Professional demeanor Exceptional customer service skills with effective follow-through Willingness to own problems and see them to completion Ability to work under pressure in a fast-paced production environment Excellent keyboard/data entry skills (speed & accuracy) Self-starter and able to work independently Ability to adhere to shift scheduling Required Experience Enrolled as an undergraduate or graduate student at an accredited college, university or technical/vocational institution. Have a minimum GPA of 3.0 Tungsten Automation, Inc. is an Equal Opportunity Employer M/F/D/V Show more Show less

Job Purpose The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and Consulting Services, to deliver complete, comprehensive solutions and constant software and process improvement. In the role of Technical Support Engineer you will be providing telephone and/or Web based support for Kofax products. Key Responsibilities Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support to our customers via phone, web, and email and other support channels as required. Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration. Provide prompt and accurate feedback to customers. Effectively communicate complex technical issues to a broad range of customers and departments within Kofax, such as product management, software engineering, sales, and quality assurance. Mentor and provided advice to Associate Technical Support Engineers and other Technical Support Engineers as needed. Take issues elevated from Associate Technical Support Engineers as needed and directed by management. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Use approved protocol to communicate with Development engineers on the analysis of software issues. Elevate hot fix requests to support managers for processing based on approved protocol. Participate in regular support team meetings. Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents. Prepare test systems for replication of user issues. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Required Skills and Knowledge: Expert in network trouble shooting skills in an enterprise environment. Experience with network software diagnostic tools, such as Wireshark and Fiddler. Familiarity with Windows diagnostic tools, such as Process Monitor and Event Viewer. Knowledge of and experience with Microsoft Office (Word, Excel, Visio, PowerPoint). Desired Skills And Knowledge Mobile Device Support VMWare Microsoft IIS SQL Oracle Windows Server Operating Systems Load Balancing Microsoft SharePoint Proprietary Software Support While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Experience A bachelor's degree in computer science, computer information systems or related experience. A minimum of 2 to 5 years providing enterprise level technical support experience. Resourceful team player with strong interpersonal skills. Result-oriented with strong problem-solving skills. Kofax, Inc. is an Equal Opportunity Employer, M/F/D/V Show more Show less

Management and staff in Tungsten Automation's Quality Assurance job family help the company to assure that its products and technology solutions are designed and built in accordance with company standards and customer requirements. The position of Engineer is a core, entry-level departmental role and appointees are expected to perform whole core departmental tasks; albeit more basic tasks by comparison to Senior Engineers/Specialists and above. Engineers will perform some of the following work and be involved in other aspects, as assigned: Developing quality assurance standards, requirements and metrics for all Tungsten Automation products and their applications, as well as customer-specific technology solutions Identifying, acquiring and using industry best-practice equipment, systems and programs for conducting all product and solutions’ quality assurance testing Working with cross-functional partners, such as Core Engineering and Product Management, to proactively evaluate product roadmaps and other innovations; contributing a specialist quality assurance perspective and providing such input and feedback into the development process Developing and executing against quality assurance test plans: Developing and maintaining automated test programs and scripts Developing and executing against detailed test procedures and test cases Collaborating with cross-functional partners to resolve problems and identify root causes of potential defects Evaluating and reporting on test execution results Working within team and across departments to identify, recommend, develop, implement and maintain quality assurance testing processes and practices; continuously contributing to streamlined, more effective and efficient quality assurance testing Contributing, as appropriate, to downstream business activities such as technical publications and other technical communications’ tool development to ensure streamlined and effective end-user use of Tungsten Automation software products and their applications Through efficient and effective quality assurance testing standards, tools, techniques and execution, helping Core Engineering and other cross-functional partners to maximize the potential for new or updated releases to be completed on-time, on-target, on-budget and without compromise to quality Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to quality assurance testing inquiries and/or other ad hoc needs Staying abreast of industry and field developments; remaining current in the latest quality assurance testing technologies and functionalities, as well as ever-evolving needs of customers and their customers While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Saas product testing, Web application testing Required Experience Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements. Bachelors Degree in a related discipline is strongly preferred Typically has 3-5 years’ relevant technical experience Tungsten Automation is an Equal Opportunity Employer M/F/D/V Show more Show less

This position is responsible for supporting a variety of DevOps and operational activities across the worldwide product development department. This position will work with a variety of technologies and tools used in the development of our hardware and software products. Principal DevOps will have the opportunity to learn and build tools and processes that support mission critical infrastructure This position reports directly to the Manager, DevOps. The DevOps team colleagues for this position are distributed globally, with several team members located in Irvine, CA. Required Skills Responsibilities Include: Support software build and release efforts: Create, set up, and maintain build servers Review build results and resolve build problems Plan, manage, and control product releases Validate, archive, and escrow product releases Maintain and administer DevOps tools, including source control, defect management, project management, and other systems. Develop scripts and programs to automate process and integrate tools. Resolve help desk requests from worldwide product development staff. Participate in team and process improvement projects. Familiarity with virtualization technologies (VMWare, Hyper-V, Docker) Interact with product development teams to plan and implement tool and build improvements. Research and stay current on SCM issues and technologies. Perform other duties as assigned. While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Qualifications Required Experience A Bachelor’s degree or equivalent experience. 7 or more years’ experience with DevOps and/or Software Configuration Management tools, concepts, and processes. 7 or more years software development experience. Familiar with software build processes and related tools (Jenkins, Azure DevOps Services, Github, etc..) Must have hands-on experience on YAML Exposure on Build Tools like MSbuild, NANT, XCode Experience with common scripting languages, such as Perl, VB Script, PowerShell, Windows batch, and UNIX shell scripting. Experience with Windows, Linux, and Unix operating systems and web servers. Very good written and spoken English. Familiarity with object-oriented concepts and programming in C#, VB.Net, C++, COM, Java, and Visual Basic 6 would be beneficial. Familiar with software build processes and related tools. Exposure on Creating and Maintaining vCenter/VMware vSphere 6.5 Familiar with source control systems such as Perforce, ClearCase, or Subversion. Experience working with developers to resolve development issues related to source control systems. Familiarity with Microsoft SharePoint administration and development would be beneficial. No domestic and/or international travel Show more Show less

Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers. The position of Sr. Software Engineer requires that appointees are capable of making independent technical decisions on assigned work. Sr. Software Engineers should be capable of independently performing most, if not all, of the following tasks: Contributing to product ideas and innovation Evaluating product roadmaps (working with Product Management, among other internal partners) to determine design and programming development requirements to meet customer needs (includes evaluating existing products and applications to enhance these and/or designing new products and applications) Conducting research, where appropriate and needed, to solve specific design problems Creating product and/or applications’ architecture and design documentation to specify engineering development requirements Writing/developing code for new, existing or enhanced software products and applications Working with various internal partners (such as Quality Assurance) to test new or enhanced products and their applications Participating in cross-functional build/configuration activities to ensure overall effective and efficient new or enhanced engineering design Contributing to downstream business activities such as technical publications and other technical communications’ tool development to ensure streamlined and effective end-user use of Tungsten Automation's software products and their applications Ensuring new or updated releases are completed on-time, on-target, on-budget and without compromise to quality Supporting other internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical inquiries Staying abreast of industry and field developments; remaining current in the latest technologies and functionalities, as well as ever-evolving needs of customers and their customers While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business. Required Skills Expertise in PowerBI Tool Good Hands-on with SQL Good to have C# or any programming language with OOPS concepts Required Experience Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements. Bachelors Degree in a related discipline is strongly preferred Typically has 5-7 years’ relevant technical experience Has a minimum of 1 or more years’ previous experience with similar product lines or subject areas as Tungsten Automation Must demonstrate the ability to work independently on larger or more complex departmental assignments Tungsten Automation is an Equal Opportunity Employer M/F/D/V Show more Show less