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Technical Support Executive

1 - 31 years

3 - 5 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview We are seeking a Technical Support Engineer with B.Tech background to provide technical generalist support for simple to medium-level issues. You will support US customers over phone calls and resolve various technical problems quickly. Key Responsibilities Customer Support Handle technical support calls from US customers Provide technical generalist support across multiple areas OS troubleshooting for Windows systems and software issues Non-OS networking troubleshooting (internet connectivity, WiFi setup, basic network issues) Guide customers through solutions step by step Understand customer problems clearly and provide effective solutions Technical Problem Solving Figure out technical issues quickly using logical thinking Research solutions and test them before sharing with customers Document common problems and their solutions Handle various types of technical requests as a generalist Requirements B.Tech in Engineering (any branch) Excellent spoken and written American English - must communicate clearly Ability to speak and understand American English fluently for US customers Good at figuring things out and solving problems quickly Basic knowledge of computers, software, and common technical issues Comfortable working as a technical generalist across different areas QuickBooks and Intuit products knowledge is a very strong plus What You Get Good salary based on experience Performance bonuses for customer satisfaction Training on technical products and tools Growth opportunities in technical support Apply if you can solve technical problems and communicate clearly with American customers.

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