Role & responsibilities Preferred candidate profile

About Transcom : https://transcom.com/in/ Job Overview: We are looking for an experienced Travel Support Agent with hands-on expertise in GDS Amadeus to join our dynamic team. If you have a passion for travel, strong communication skills (C1 level proficiency), and a background in flight and car rental bookings, this is a fantastic opportunity to grow your career in a fast-paced environment with excellent rewards. Key Responsibilities:Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Provide end-to-end travel assistance with a focus on customer satisfaction. Ensure accuracy in bookings and adhere to process and compliance standards. Maintain service levels in a rotational shift setup. Requirements:Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Strong communication skills with C1 level English proficiency. Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. Perks:Both side cabs (Pick and Drop) Monthly Incentives along with Salary Great Place to Work. Salary Upto - Negotiable base on last CTC . (No Bar for the right candidates) Interested candidates fill this form - https://forms.gle/JeYi95HUDpF3cm2w5

Job Overview: We are looking for an experienced Travel Support Agent with hands-on expertise in GDS Amadeus to join our dynamic team. If you have a passion for travel, strong communication skills (C1 level proficiency), and a background in flight and car rental bookings, this is a fantastic opportunity to grow your career in a fast-paced environment with excellent rewards. Key Responsibilities: Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Provide end-to-end travel assistance with a focus on customer satisfaction. Ensure accuracy in bookings and adhere to process and compliance standards. Maintain service levels in a rotational shift setup. Requirements: Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Strong communication skills with C1 level English proficiency. Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. Perks: Both side cabs (Pick and Drop) Monthly Incentives along with Salary Great Place to Work. Salary Upto - Negotiable base on last CTC . (No Bar for the right candidates) location:- Jaipur if anyone interested can drop me your CV or Details on 7067974420

Pilot Process @ Transcom India -Jaipur About Transcom : https://transcom.com/in/ Job Overview: We are looking for an experienced Travel Support Agent with hands-on expertise in GDS Amadeus to join our dynamic team. If you have a passion for travel, strong communication skills (C1 level proficiency), and a background in flight and car rental bookings, this is a fantastic opportunity to grow your career in a fast-paced environment with excellent rewards. Key Responsibilities: Handle inbound and outbound travel queries related to flight and car rentals. Utilize Amadeus GDS for booking, re-issuance, and cancellations. Provide end-to-end travel assistance with a focus on customer satisfaction. Ensure accuracy in bookings and adhere to process and compliance standards. Maintain service levels in a rotational shift setup. Requirements: Minimum 2 years of experience using Amadeus GDS (certificate not mandatory). Strong communication skills with C1 level English proficiency. Prior experience handling flight and car rental reservations. Willingness to work rotational shifts and 5.5 days a week. Perks: Both side cabs (Pick and Drop) Monthly Incentives along with Salary Great Place to Work. Salary Upto - Negotiable base on last CTC . (No Bar for the right candidates)

🚀 Job Opportunity: GDS Specialist - Focus on Car Rentals Transcom India Are you a skilled GDS professional with a passion for the travel industry? Do you have experience working with Global Distribution Systems, particularly in the realm of car rentals or airlines? If so, we have an exciting opportunity for you in the vibrant city of Jaipur! About the Role: We are seeking a motivated and detail-oriented GDS Specialist to join our dynamic team in Jaipur. In this role, you will be responsible for related to car rental bookings, GDS management, customer service, etc. You will utilize your expertise in GDS systems to efficiently process car rental or airline bookings, ensure accuracy, and provide excellent support to our clients. Key Responsibilities: Manage and process car rental bookings using GDS systems (Amadeus proficiency). Ensure accuracy of booking information and handle any modifications or cancellations. Provide exceptional customer service by addressing inquiries and resolving booking-related issues. Collaborate with other team members to ensure smooth and efficient operations. Stay updated on the latest GDS functionalities and car rental industry trends. Requirements: 2 years of experience working with GDS systems, with a strong focus on car rentals or airlines 2 years of Experience with Amadeus Familiarity with GDS commands and procedures related to car rental or airlines bookings. Excellent communication and interpersonal skills. What We Offer: Competitive salary upto 6 LPA Relocation bonus Guest house Accommodation To be a part of Pilot Batch Location: Mansarovar, Jaipur If you are interested please fill the google form - https://lnkd.in/dqjfEmQX hashtag#immediatejoiner hashtag#GDSSpecialist hashtag#Jaipur hashtag#PilotBatch hashtag#CarRentals Show more Show less

Mega Walk-in Drive at Transcom! Position: Customer Support Executive Pilot/Chat Process Company: Transcom Location: [ Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016 ] Employment Type: Full-Time Work Days: 5 Days a Week Salary: Up to 31,000/month + Excellent Incentives Transport: Both Side Cabs Provided

Job Summary: We are seeking a detail-oriented and customer-focused Banking Services Executive to join our operations team. The ideal candidate will have a foundational understanding of banking products and processes, with strong interpersonal and analytical skills to provide top-notch customer service and support operational excellence. Key Responsibilities: Assist customers with day-to-day banking needs including account inquiries, fund transfers, and product information update KYC documentation, and process service requests Promote and cross-sell bank products such as savings accounts, credit cards, fixed deposits, and insurance Support cash operations and ensure accurate and timely transaction processing Maintain compliance with bank policies, RBI regulations, and KYC/AML standards Resolve customer issues promptly and escalate complex queries as needed Prepare daily reports and support audits and internal checks Collaborate with other departments to ensure smooth banking operations Requirements: Graduate in Commerce, Finance, or related discipline Minimum 1 year of experience in a bank, NBFC, or financial institution Strong verbal and written communication skills Basic knowledge of banking systems and products Good interpersonal and customer handling skills Attention to detail and accuracy in documentation Proficiency in MS Office (Word, Excel, Outlook) Preferred Skills: Ability to multitask and manage workload effectively Sales-oriented mindset with a customer-first approach What We Offer: Opportunity to work with a leading banking institution Structured training and development programs Growth opportunities

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions ® Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Pre Requisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Typing proficiency - Typing test (30 WPM with 85% accuracy) Customer Service Mindset - Psychometric test + Problem solving Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57

Job Title: Customer Success Associate (Insurance Sales) Job Description: We're looking for talented Customer Success Associates to join our team! As a Customer Success Associate, you'll be responsible for outbound calling customers to sell health, life, or motor insurance plans. If you're a strong communicator with a passion for sales, we'd love to hear from you! Key Responsibilities: - Outbound calling customers to sell insurance plans - Building relationships with customers and understanding their insurance needs - Providing excellent customer service and support Requirements: - Graduate degree (Fresh graduates with strong English skills are welcome!) - Excellent communication skills in English - Proficiency in Tamil, Telugu, Malayalam, or Kannada (reading, writing, and speaking) is a plus - Prior experience in the BFSI industry, primarily insurance, is an added advantage, but not mandatory Process Details: - Insurance sales through outbound calls - Premium domestic process - Health OR Life OR Motor insurance plan sales Shift Details: - Day shifts only - Females: 9-hour shift between 9 AM till 8 PM (flexible shifts: 9am-6pm, 10am-7pm, 11am-8pm) - Males: 9-hour shift between 9 AM till 8 PM (flexible shifts: 9am-6pm, 10am-7pm, 11am-8pm & 12pm-9pm) Salary Range: - 25,000 to 31,000 CTC, negotiable based on last/current drawn salary Joining Requirement: - Immediate joiners preferred How to Apply: If you're a motivated and sales-driven individual looking for a new challenge, apply now to join our team and be part of our growth story!

Job Title: Customer Support Specialist (AML & US Banking) We're seeking a Customer Support Specialist with 1 years of experience in US banking operations and a strong understanding of AML/KYC regulations . You'll provide exceptional customer service via phone, email, and chat, resolving inquiries while ensuring strict compliance with financial regulations. Your role involves assisting customers with banking products, transactions, and account issues, and actively identifying and escalating potential AML concerns. Key Responsibilities: Deliver excellent customer support for banking inquiries. Perform AML/KYC due diligence and identify suspicious activity. Navigate US banking systems and processes. Ensure regulatory compliance in all interactions. Requirements: Proven customer support experience in US banking. Solid knowledge of AML/KYC (BSA, Patriot Act). Strong communication and problem-solving skills. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift US shift Experience: Banking US Process : 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

Job Title: Customer Support Specialist (AML & US Banking) We're seeking a Customer Support Specialist with 1 years of experience in US banking operations and a strong understanding of AML/KYC regulations . You'll provide exceptional customer service via phone, email, and chat, resolving inquiries while ensuring strict compliance with financial regulations. Your role involves assisting customers with banking products, transactions, and account issues, and actively identifying and escalating potential AML concerns. Key Responsibilities: Deliver excellent customer support for banking inquiries. Perform AML/KYC due diligence and identify suspicious activity. Navigate US banking systems and processes. Ensure regulatory compliance in all interactions. Requirements: Proven customer support experience in US banking. Solid knowledge of AML/KYC (BSA, Patriot Act). Strong communication and problem-solving skills. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift US shift Experience: Banking US Process : 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

Roles and Responsibilities Manage medical billing, coding, and claims processing for healthcare clients. Coordinate with insurance companies to resolve prior authorization issues and ensure timely payments. Conduct pharmacy benefit management services such as PHARMA analysis and clinical pharmacy support. Provide exceptional customer service to healthcare providers by resolving their queries related to medical equipment sales and insurance verification. Ensure accurate data entry into electronic health records (EHRs) systems. Desired Candidate Profile 0-5 years of experience in healthcare BPO or a related field. Strong understanding of medical coding (ICD-10), medical billing, and claims processing procedures. Excellent communication skills with ability to work effectively with diverse stakeholders including physicians, patients, and insurance companies.

Exciting Career Opportunity at Transcom! Join Our Life & Health Insurance Voice Process Team! We're hiring Customer Success Associates to join our team! "Responsible for guiding customers through expert insurance advice and helping them choose the best policies for Motor, Life, and Health coverage." Location: Pune, Maharashtra Employment Type: Full-Time (Work from Office) Shift Timings : Male 9 am to 9 pm any 9 hours of shift Female: 9 am to 8 pm any 9 hours of shift 6 days working 1 rotational week off Why Transcom? Are you passionate about helping customers and making a difference? Do you want to build a rewarding career in the booming Life & Health Insurance sector? If yes, this is your chance to be part of an exciting team! At Transcom, were looking for driven Advisors to join our Voice Process team and take customer service and sales to new heights. What We're Looking For: * Graduation is mandatory. * Fluency in English, Hindi, Marathi is essential. * Proficiency in Tamil, Telugu, Malayalam, or Kannada (reading, writing, and speaking) is an added advantage. * Previous experience in Life Insurance or Health Insurance sales is a plus, freshers with a passion for customer service and sales are welcome! * Ready to work in rotational shifts. (Female candidates will have a last logout time of 8 PM.) * Self-motivated with a drive to exceed sales targets and deliver top-notch service. * Ability to work from our office in Pune. Attractive Salary Package: Fresher: Up to 25,000 CTC Experienced: Up to 35,000 CTC How to Apply: Interested? Take the next step in your career today! Send your resume via WhatsApp to: HR Arfa 7276827362 Location: Office No. 1501, 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014. *Please do carry hard copy of your cv*

Exciting Career Opportunity at Transcom! Join Our Life & Health Insurance Voice Process Team! We're hiring Customer Success Associates to join our team! "Responsible for guiding customers through expert insurance advice and helping them choose the best policies for Motor, Life, and Health coverage." Location: Pune, Maharashtra Employment Type: Full-Time (Work from Office) Shift Timings : Male 9 am to 9 pm any 9 hours of shift Female: 9 am to 8 pm any 9 hours of shift 6 days working 1 rotational week off Why Transcom? Are you passionate about helping customers and making a difference? Do you want to build a rewarding career in the booming Life & Health Insurance sector? If yes, this is your chance to be part of an exciting team! At Transcom, were looking for driven Advisors to join our Voice Process team and take customer service and sales to new heights. What We're Looking For: * Graduation is mandatory. * Fluency in English, Hindi, Marathi is essential. * Proficiency in Tamil, Telugu, Malayalam, or Kannada (reading, writing, and speaking) is an added advantage. * Previous experience in Life Insurance or Health Insurance sales is a plus, freshers with a passion for customer service and sales are welcome! * Ready to work in rotational shifts. (Female candidates will have a last logout time of 8 PM.) * Self-motivated with a drive to exceed sales targets and deliver top-notch service. * Ability to work from our office in Pune. Attractive Salary Package: Fresher: Up to 25,000 CTC Experienced: Up to 35,000 CTC How to Apply: Interested? Take the next step in your career today! Send your resume via WhatsApp to: HR Meghna 7249830118 Location: Office No. 1501, 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014. **Please do carry hard copy of your cv**

Job description Responsibilities As a customer support agent, you will be responsible for interacting with customers to answer enquiries about services and products, provide information and resolve complaints with the highest level of customer service. So what will you do in this job? Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through the promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in the driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. REQUIREMENTS Requirements A level of German (Other language also required English , Hindi ) Excellent command of English, German, Hindi, both written and spoken Exceptional proven customer service skills with a focus on the customer at all times Confident oral and written communication skills Strong team player Patience and diplomacy with a high level of trust Good interpersonal skills Reasoning and analytical ability Knowledge and experience of the gambling industry an advantage Job Types: Full-time, Salary: Depends on Interview Shift Timing – Rotational Schedule: Day shift Monday to Friday Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Language: German (Required) German C1 Language (Required) Work Location: Gurgaon Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift Experience: Technical support: 1 year (Required) Language: German C1 (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend,Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES ⮚ Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure ⮚ Displays accountability and ownership in customer interactions ⮚ Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ⮚ Strong time management abilities ⮚ Flexible in learning and cross-skilling across processes ⮚ Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA: (Pre Requisite) ⮚ Graduating in any stream is a mandate ⮚ 100% WFO ⮚ Minimum 1 year customer support role (exp working on escalation desk would be a plus) ⮚ Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ⮚ Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: ● Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) ● Interviews - By FK assessor + Operations Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: Provident Fund Shift: Rotational shift Language: English (Required) Hindi (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Job description Responsibilities As a customer support agent, you will be responsible for interacting with customers to answer enquiries about services and products, provide information and resolve complaints with the highest level of customer service. So what will you do in this job? Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc; To maximise customer retention through the promotion of various products, activities, bonus offers etc; Communicating and cooperating with other departments as required; Taking an active interest in the driving process and quality improvements across the department; Fulfilment of other tasks specific to your language community as required; To maximise revenue opportunities by offering relevant deposit methods; Testing of new games, products and software as required. REQUIREMENTS Requirements A level of German (Other language also required English , Hindi ) Excellent command of English, German, Hindi, both written and spoken Exceptional proven customer service skills with a focus on the customer at all times Confident oral and written communication skills Strong team player Patience and diplomacy with a high level of trust Good interpersonal skills Reasoning and analytical ability Knowledge and experience of the gambling industry an advantage Job Types: Full-time, Salary: Depends on Interview Shift Timing – Rotational Schedule: Day shift Monday to Friday Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Language: German (Required) German C1 Language (Required) Work Location: Gurgaon Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Provident Fund Schedule: Monday to Friday Rotational shift Experience: Technical support: 1 year (Required) Language: German C1 (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

Transcom is Hiring for day shift premium process Role & responsibilities Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software Escalate complex issues to senior team members when necessary Both Fresher and experienc e can apply Preferred candidate profile Must Have Graduation Degree . Must have good communication skills, Interpersonal skills. Salary : Best in Industry Contact HR : Bharti - 7709613125 Address : Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014 Interview Time - 10 am to 5 pm Shift Timings : Male 9 am to 9 pm any 9 hours of shift Female: 9 am to 8 pm any 9 hours of shift 6 days working 1 rotational week off **Please do carry hard copy of your cv**

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided Selection Process Apply online on Internshala. Shortlisted candidates will be invited for a walk-in interview at Transcom’s Gurgaon office. Interview Rounds i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down. Desired Skills and Experience English Proficiency (Spoken), English Proficiency (Written), Effective Communication Job Types: Full-time, Permanent, Fresher Pay: ₹26,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Work Location: In person

Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customers' needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback. Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members when necessary. Desired Candidate Profile 0-1 year of experience in BPO voice process (domestic calling) or similar industry. Strong communication skills with excellent verbal fluency in English language. Ability to work on inbound processes, including handling multiple calls simultaneously. Basic knowledge of computer applications such as MS Office Suite (Word, Excel). Willingness to learn new technologies and adapt quickly.