We’re looking for a technically sound, proactive Technical Support Engineer with 3–5 years of hands-on experience in IT infrastructure support. The ideal candidate will manage and troubleshoot Unified Endpoint Management (UEM), IAM/RBAC, servers, virtualization, backups, and network monitoring solutions. Roles and Responsibilities: Provide L1/L2 support for hardware, software, and network issues. Troubleshoot UEM, IAM/RBAC, servers, storage, virtualization, backup/DR, and network monitoring tools. Respond to incidents within SLAs; escalate unresolved issues as needed. Assist in deploying and configuring IT infrastructure solutions. Manage UEM policies, IAM permissions, virtual environments (VMware/Hyper-V), and storage systems. Implement backup and DR solutions; configure network monitoring tools. Perform regular system checks, performance tuning, and patch management. Ensure backup/DR integrity and conduct test restores. Monitor network health and resolve performance issues. Maintain detailed records of incidents, configurations, and resolutions. Generate system performance and incident trend reports. Contribute to internal knowledge base. Interact with clients to understand issues and provide timely updates. Offer technical guidance and best practices for IT infrastructure management. Qualifications Education: Bachelor’s in Engineering, Technology, Computer Applications, or any graduate with relevant experience. Experience: 3–5 years of hands-on experience in IT infrastructure support and management. Technical Skills: UEM: ManageEngine, Microsoft Intune IAM/RBAC: Active Directory, Entra ID (Azure AD) Servers/Virtualization: Windows/Linux, VMware, Hyper-V; Storage: HPE, Dell, Lenovo Backup & DR: Veeam, Acronis, Synology, Veritas Network Monitoring: ManageEngine, SolarWinds; TCP/IP, DNS, DHCP, routing/switching Preferred Certifications (not mandatory): Microsoft (M365, Azure, Identity), CompTIA (A+, Network+, Security+), VMware VCP, CCNA, RHCE, ITIL, CBCP

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Technical Support Engineer

Kolkata/Calcutta

3.0 - 31.0 yrs

INR 2 - 3 Lacs

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Technical Support Engineer