Technical Support Engineer

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=1 to 4 , jd=We are seeking a proactive and technically skilled Tech Support Analyst to join our Production Support team. This role involves monitoring and resolving application-level issues in a live production environment, working closely with internal teams to ensure 24x7 system uptime and performance. If youre passionate about troubleshooting, SQL, and working in dynamic, real-time environments—this role is for you. Key Responsibilities • Monitor production systems and respond to alerts, incidents, and service requests in real-time • Diagnose and resolve technical application issues related to databases, backend processes, or user interface errors • Use SQL to investigate data-level issues and troubleshoot database-driven applications • Collaborate with development and QA teams to escalate, document, and resolve application bugs • Log, track, and close incidents using internal ticketing systems (e.g., JIRA, ServiceNow, etc.) • Follow standard operating procedures for escalation, documentation, and recovery • Support deployment and release activities, as needed • Participate in shift rotations. Must-Have – Qualifications & Skills • Bachelors degree in Computer Science, IT, or a related field • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • Familiarity with standard IT hardware and troubleshooting tools • Basic understanding of incident & change management • Good analytical, problem-solving, and excellent communication skills • 1+ years of experience in application or production support, Title=Technical Support Engineer, ref=6566175