Agami Tech Pvt Ltd

The Opportunity Looking to launch your career in technical support? At Agami Tech , we’re enabling seamless communication for enterprise clients. We’re seeking a Technical Support Engineer who’s eager to solve real-world challenges, learn from industry experts, and contribute to mission-critical systems from day one. What You’ll Do Customer Support Act as the first point of contact for client-reported issues and onsite technical queries Perform basic troubleshooting and escalate complex issues to L2/L3 teams Monitoring & Optimization Monitor system performance and conduct basic capacity planning Troubleshoot proactively to minimize downtime Process Improvement Identify repetitive tasks that can be automated Maintain clear documentation and follow system maintenance best practices Collaborate with product and engineering to enhance platform stability What You Bring Experience: 0–2 years in technical or customer support Technical Skills: Linux installation, configuration, and basic system admin Familiarity with networking protocols (HTTP, SMTP, DNS, LDAP, etc.) Communication: Strong verbal and written skills for client and internal interactions Mindset: Quick learner, dependable, detail-oriented, and adaptable Flexibility: Willing to travel or work in shifts, including weekends or on-call Preferred Skills Experience with tools like Jira or ticketing platforms Exposure to VoIP, cloud environments, or scripting (Bash, Python) Bachelor’s in Computer Science, Engineering, or related field Why Join Us? Learn & Grow: Hands-on training in cloud communications and VoIP Real Impact: Support platforms used by leading enterprises Team Culture: Work with skilled engineers in a supportive, fast-paced environment Career Path: Build strong fundamentals for roles in DevOps, cloud, or telecom

Are you passionate about technology and confident in client conversations At Agami Tech, we are transforming customer communication through next-gen SaaS solutions and we are looking for a Technical & Presales Specialist to be the technical anchor for our sales efforts. You will work at the intersection of product, sales, and solutioning, helping enterprise clients visualize how our platform meets their needs. This is a great role for someone who enjoys blending tech know-how with people skills in a fast-paced, client-facing environment. In this role, you will be responsible for presales and solutioning tasks such as partnering with the sales team to evaluate client needs, recommending the right-fit solutions, analyzing RFPs for technical alignment, creating compelling solution proposals, leading PoCs, demos, and pilots to validate product suitability. You will also engage with clients by conducting impactful product demonstrations for business and technical stakeholders, answering technical queries, explaining solution architecture during the sales cycle, and supporting the seamless transition to post-sale delivery teams. Additionally, you will collaborate cross-functionally by relaying customer feedback to product and engineering teams, working on roadmap planning and solution innovation, and developing and maintaining presales assets like architecture decks, SoWs, and FAQs. To be successful in this role, you should have 13 years of experience in presales, solution consulting, or technical sales (SaaS, IT, or cloud products), familiarity with software architecture, APIs, and cloud platforms, strong written and verbal communication skills, experience delivering client demos, contributing to proposals, and a detail-oriented, collaborative, and adaptable mindset in a fast-moving environment. Having exposure to CCaaS/CPaaS or customer communication platforms, hands-on experience with tools like Postman, Swagger, Figma, CRM systems, and certifications in presales, cloud platforms, or enterprise tech will be an additional advantage. Join us at Agami Tech for impactful work where you can contribute to enterprise-grade cloud communication platforms, a client-facing role where you can represent the product in strategic conversations, opportunities for career growth with pathways to roles in solution architecture, product, or consulting, and an agile culture with a collaborative, feedback-driven, flat team structure.,