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Technical Support Engineer, India

Technical Support Engineer, India

AlgoSec

3 years

0 Lacs

New Delhi Delhi India

Posted:1 day ago| Platform:

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Skills Required

support reporting installation updating integration software linux unix firewall configuration cisco juniper network security solver integrity communication devops script perl

Work Mode

On-site

Job Type

Full Time

Job Description

At AlgoSec, What you do matters!

Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.We are hiring a Technical Support Engineer for a leading support position based in India.

Reporting to

: Support Manager

Location

: Gurgaon, India (Home office/Hybrid)
Direct Employment

Responsibilities

Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
Introducing support methodologies, tools and more.
Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

Requirements

At least 3 years previous experience in similar position, in a software company
Experience in Linux/UNIX environments
Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
Experience in support of network security software products
Independent, resourceful, problem-solver, result oriented
Fast learner
Team player, pleasant and with a high level of integrity
Excellent written and verbal communication skills in English.
Operating well under-pressure, multi-tasking.
Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.

Advantages

Experience in SRE/DevOps
Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.

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Technical Support Engineer, India