Technical Purchasing Agent

Duties & Responsibilities: • Be available and work between 9am to 5pm Eastern Standard Time (-5:00UTC - Toronto) • Maintain purchasing process, using Autotask to record quotes, manage approval tracking, purchases, shipment tracking and inventory management. • Maintain purchasing strategies to optimize cost savings and ensure timely delivery of supplies. • Assist with lead times, RMA process, and warranty tracking • Create and manage standardized purchasing templates and inventory records • Understanding of core IT products (laptops, switches, firewalls, licenses, peripherals, etc.). Awareness of SKU differentiation, compatibility (e.g., licensing versions, form factors), and product lifecycle. • Install, configure and validate PC/Laptop software installations. Office 365 setup / support. • Proficient in Computer hardware trouble shooting • Work with Finance Director to conduct market research to identify potential suppliers and negotiate favorable terms and pricing agreements. • Coordinate with the service team to confirm technical specifications and delivery timelines • Work with shipping/receiving in Toronto, Canada to monitor inventory levels and implement inventory control measures to prevent shortages or excess stock. • Evaluate supplier performance and resolve any issues or disputes that may arise. Requirements and desired skillset: • Understand MSP business and ticketing process • Strong written and verbal communication skills in English • Experience working with IT distributors (e.g., Ingram Micro, Synnex, CDW) or direct vendors. • Degree or Certificate in Business Administration or Information System. • Experience of 2-3 years • Experience in buying, preferably in a managed services or similar industry. supply chain within a services firm or MSP. • Tools: Familiar with PSA/ERP tools (e.g., ConnectWise, Autotask, QBO, or inventory systems). Excel proficiency is a must • Strong negotiation skills and ability to drive change for the better. • •Meticulous with part numbers, pricing accuracy, and cost tracking • Experience working with Autotask is a great asset • Attention to detail and ability to multitask in a fast-paced environment. • Familiarity with contract management and vendor relationship management. • Experience of working with, negotiating, and managing suppliers. • Certification in purchasing or supply chain management (e.g., CSCP, CPIM) is an asset. • Ability to multitask, prioritize, and manage time efficiently • Ability to promote a happy and positive workspace • Ability to take ownership of work, work autonomously and with little direction We always challenge the status quo to better ourselves, improve the world around us and provide customer success. Salary - 420000 to 480000 lpa Show more Show less