Tech Support Engineer

Providing support to the customers via phone, email, or chat, and assisting them

in identifying and resolving technical issues related to Spintly hardware and

software products.

 Spintly has developed diagnostics tools to troubleshoot issues, you will be using

those to analyse and solve issues.

 Running Python scripts and other automation tools to streamline the debugging

and testing process.

 In the process of solving issues, you are expected to develop and maintain

technical documentation for hardware and software products, including manuals,

guides, and FAQs.

 Collaborate with cross-functional teams, including product design engineers and

software engineers, to identify and resolve complex technical issues.

 Acquiring In-depth knowledge of products to understand how the issues need to

be resolved.

 Continuously update and maintain knowledge of the latest hardware and software

technologies and trends.

 Travelling to customer sites for training or understanding requirements.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Mathikere, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person