Tech Support Engineer

Job Description

Role & responsibilities Investigate and resolve customer issues efficiently. Perform in-depth root cause analysis (RCA) to determine long-term solutions. Implement temporary fixes while planning and executing permanent solutions. Write scripts to automate repetitive tasks and optimize workflows. Work with APIs using Postman, analyze JSON responses, and validate integrations. Monitor logs and troubleshoot issues using AWS CloudWatch. Preferred candidate profile At least 1 year of experience on Golang/Java. Strong experience with Excel (VLOOKUP, pivot tables, etc.) Proficiency in SQL (including multiple JOINs, querying large datasets, etc.) Hands-on experience with API testing using Postman and JSON data analysis. Familiarity with AWS CloudWatch logs and debugging cloud-based applications. Strong communication skills to collaborate across teams and with customers. A problem-solving mindset with the ability to think critically and analytically. 1+ years of experience in engineering, preferably as a Full-Stack Developer (Python/JavaScript).