Team Member - Quality - QMS Support Desk

Job Description First point of contact for QMS-related issues raised by Operations Raise and prioritize the Service Requests and incidents Take ownership of all tickets from internal contact sources or customers that require a higher level of technical analysis and will work these tickets to resolution with the end-user through call medium of support or route to the appropriate resolution Group Communicating with the Supervisor and/or direct leadership chain on issues, troubleshooting, escalations, and performance-trending Keep up-to-date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base Assists the Team Leader and Manager in developing and implementing SLA performance improvement/enhancement plans Managing vendor agreement and renewals Managing Vendor payments and invoice processing Must be open to feedback Foster internal customer satisfaction through proactive communication and responsiveness. Promote self-development through targeted training and knowledge-building initiatives. Take initiative for continuous process improvements & provide new innovative solutions Research and introduce innovative solutions to drive continuous business improvement. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organization's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Show more Show less