Team Leader/Trainer

Transcom is a leading provider of digitally enhanced customer experience (CX) services for global brands. With a strong presence in over 28 countries and a workforce of more than 33,000 employees, Transcom is dedicated to helping clients elevate their brands, enhance customer satisfaction, and optimize operational costs. As a Team Leader/Trainer at Transcom, you will play a crucial role in managing a team of customer service representatives. Your responsibilities will include guiding the team, delivering training programs, monitoring performance, and ensuring the delivery of high-quality customer service. This on-site position is based in New Delhi. We are looking for candidates with strong leadership and team management skills, experience in training and development, excellent communication abilities, and interpersonal skills. The ideal candidate should also possess the capability to evaluate team performance effectively, demonstrate problem-solving and decision-making skills, and have a good understanding of customer service principles and practices. While experience in the CX industry and a Bachelor's degree in Business, Communication, or a related field are preferred qualifications, the willingness to work on-site in New Delhi is essential for this role.,