Team Leader -Sales- Call Centre

We are looking for an experienced and motivated Call Centre Team Leader to join our dynamic team. The ideal candidate will be responsible for supervising a team of call centre agents, ensuring excellent customer service, meeting performance targets, and driving continuous improvement in daily operations.

Key Responsibilities:

• Lead, coach, and motivate a team of call centre agents to achieve KPIs and targets.
• Monitor daily team performance and ensure adherence to scripts and quality standards.
• Provide regular training, feedback, and performance evaluations.
• Handle escalated customer calls and resolve complex queries.
• Generate reports on team productivity and performance metrics.
• Maintain a positive work environment that encourages collaboration and high morale.
• Coordinate with management to implement new processes and service improvements.

Requirements:

• Proven experience ( 3 to 5 Years ) as a Team Leader or Supervisor in a call centre environment.
• Excellent communication and leadership skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle pressure and multitask effectively.
• Good understanding of call centre technology and reporting tools.
• Basic knowledge of MS Excel and CRM systems.

Job Type: Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Experience:

• Team Leader: 3 years (Preferred)

Work Location: In person

Application Deadline: 09/08/2025
Expected Start Date: 09/08/2025