TEAM LEADER

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Request No:

RA-2325-3563

DESIGNATION:

TEAM LEADER

DESCRIPTION:

Team Leadership: Lead and mentor a team of IT support staff and engineers/Allocate tasks and monitor team performance. Conduct regular team meetings, reviews, and training sessions. Technical Support & Issue Resolution:Supervise daily IT operations including hardware, software, networking, and user support. Act as the point of escalation for complex technical issues.Ensure timely resolution of service requests and incidents. Infrastructure Management:Monitor system performance and proactively address potential issues.Ensure all IT systems and applications are up-to-date and secure.Coordinate maintenance schedules and system upgrades. Project Coordination:Lead and manage small-to-mid scale IT projects.Coordinate with other departments and vendors to implement new systems or upgrades.Track project progress, timelines etc. Compliance & Documentation:Ensure IT policies and procedures are followed.Maintain accurate documentation of systems, assets, and support tickets. Assist in audits and compliance reviews. Vendor & Stakeholder Management:Liaise with external vendors for software/hardware procurement and support. Maintain good relationships with business stakeholders and communicate IT strategies effectively.

KRA:

Team Leadership: Lead and mentor a team of IT support staff and engineers/Allocate tasks and monitor team performance. Conduct regular team meetings, reviews, and training sessions. Technical Support & Issue Resolution:Supervise daily IT operations including hardware, software, networking, and user support. Act as the point of escalation for complex technical issues.Ensure timely resolution of service requests and incidents. Infrastructure Management:Monitor system performance and proactively address potential issues.Ensure all IT systems and applications are up-to-date and secure.Coordinate maintenance schedules and system upgrades. Project Coordination:Lead and manage small-to-mid scale IT projects.Coordinate with other departments and vendors to implement new systems or upgrades.Track project progress, timelines etc. Compliance & Documentation:Ensure IT policies and procedures are followed.Maintain accurate documentation of systems, assets, and support tickets. Assist in audits and compliance reviews. Vendor & Stakeholder Management:Liaise with external vendors for software/hardware procurement and support. Maintain good relationships with business stakeholders and communicate IT strategies effectively.

DEPARTMENT:

CSD

Experience:

3-5

QUALIFICATION:

SKILL:

Wintel

EMPLOYMENT TYPE:

Permanent

LOCATION:

Jharsuguda