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Cognizant
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Team Lead - P&C

Team Lead - P&C

Cognizant

7 - 10 years

15 - 25 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

insurance data analysis team management customer service property and casualty insurance interpersonal skills feedback operations customer satisfaction team leading service delivery leadership property team performance communication skills claim investigation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are seeking a highly skilled and experienced Team Lead for our RTR-Reinsurance domain. The ideal candidate will have 7 to 10 years of experience in customer service within the insurance domain. The role requires a strong understanding of claim investigation and property & casualty insurance. This is a hybrid work model with rotational shifts.

Responsibilities

Lead a team of customer service representatives in the P&C division to ensure high-quality service delivery.
Oversee daily operations and ensure adherence to company policies and procedures.
Provide guidance and support to team members to resolve complex customer issues.
Monitor team performance and implement strategies to improve efficiency and effectiveness.
Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Conduct regular training sessions to keep the team updated on industry trends and best practices.
Analyze customer feedback and develop action plans to address areas of improvement.
Ensure compliance with regulatory requirements and company standards.
Prepare and present regular reports on team performance and customer satisfaction metrics.
Participate in the development and implementation of new processes and systems to enhance service delivery.
Foster a positive and collaborative team environment to achieve common goals.
Utilize domain expertise in claim investigation and property & casualty insurance to provide exceptional service.
Adapt to rotational shifts and hybrid work model to meet business needs.

Qualifications

Possess a minimum of 7 years of experience in customer service within the insurance domain.
Demonstrate expertise in claim investigation and property & casualty insurance.
Exhibit strong leadership and team management skills.
Show proficiency in analyzing data and developing actionable insights.
Have excellent communication and interpersonal skills.
Display the ability to work in a fast-paced and dynamic environment.
Be adaptable to rotational shifts and hybrid work model.
Possess a strong understanding of regulatory requirements and industry standards.
Demonstrate a commitment to continuous learning and professional development.
Show the ability to collaborate effectively with cross-functional teams.
Exhibit problem-solving skills and the ability to handle complex customer issues.
Have experience in preparing and presenting performance reports.
Be proactive in identifying areas for improvement and implementing solutions.

Skillset

Ceded/Assumed premium/Commission, Quota share, has experience with Bordereau etc

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Team Lead - P&C