Team Lead

Greetings from Alldigi Tech!!! JD for Team Lead (Banking Process) Salary based on their previous experience: Max 35,000 CTC / 4.2 LPA Qualification: Any Graduation Domain: Sales /BFSI / BPO Process: Banking Process Company: Alldigi Tech Location: Bangalore Experience: Should have Min 1 years of experience handling a sales Team About the Role: We are hiring Team Leaders for a dynamic BPO Sales Process. The ideal candidate should have at least 1 year of experience in handling outbound/inbound sales teams within a BPO environment. This role requires strong leadership skills, sales expertise, and the ability to drive a team towards achieving business targets. Key Responsibilities: ✅ Team Management & Leadership: · Supervise, mentor, and lead a team of BPO Sales Executives to achieve sales targets. · Conduct daily team meetings, performance reviews, and sales coaching to enhance productivity. · Provide regular feedback and training to ensure continuous improvement. · Manage team attrition and shrinkage, implementing strategies to retain talent. · Work towards increasing the team size and improving overall team efficiency. ✅ Sales & Performance Management: · Drive sales of products/services, preferably in credit card sales or call centre-based sales processes. · Ensure sales teams meet or exceed KPI and KRA metrics. · Monitor and analyse individual and team performance on a weekly and monthly basis. ✅ Operational Excellence & Compliance: · Track and accurately update operational performance files for sales agents. · Ensure compliance with company policies and quality standards. · Effectively communicate information in a timely, accurate, and understandable manner to the sales team. ✅ Motivation & Strategy Development: · Develop and implement strategies to enhance sales performance and customer engagement. · Identify gaps in performance and create action plans for improvement. · Collaborate with the management team to execute business growth initiatives. Qualifications & Skills: ✔ Education: Any Graduate (Mandatory) ✔ Experience: Minimum 1 year as a Team Leader in a BPO outbound/inbound sales process ✔ Industry Preference: Call Centre / Banking Sales / Credit Card Sales / Outbound Tele-sales ✔ Skills: · Strong team management & leadership skills · Excellent sales and negotiation abilities · Good knowledge of operational metrics, KRA, and KPI tracking · Complete knowledge of Attrition, Shrinkage, and Team Expansion · Ability to motivate and drive sales teams to achieve targets · Strong communication and problem-solving skills Rounds of interview: HR round (Virtual Interview), Ops round (Virtual/F2F Interview) and Client round (Virtual/F2F Interview). {Kindly note that virtual interview is possible only for the out of station candidates} Interested candidates can contact the below mentioned HR or can share your updated resume to the below WhatsApp number, Kirthikaa HR - 9042213274 Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Application Question(s): What are the Languages that you can speak fluently? How many years of experience you have as a Team Lead? Work Location: In person