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Cognizant
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Systems Engineer

Systems Engineer

Cognizant

1 - 3 years

5 - 12 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

dns networking monitoring artificial intelligence windows systems technical support security servicenow service desk active directory incident management linux it infrastructure problem resolution dhcp communication skills servicing itil system engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences.

Responsibilities

Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction.

Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations.

Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity.

Provide technical support and guidance to users ensuring timely resolution of service desk queries.

Monitor and maintain Windows systems to ensure optimal performance and security.

Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability.

Participate in rotational shifts to provide 24/7 support ensuring consistent service availability.

Document and update incident management processes to improve efficiency and response times.

Conduct regular system audits to identify and address potential vulnerabilities.

Assist in the development of training materials to enhance team knowledge and skills.

Collaborate with stakeholders to gather requirements and implement effective IT solutions.

Stay updated with the latest industry trends and technologies to drive continuous improvement.

Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals.

Qualifications

Possess strong experience in AI-enabled chatbots and their application in service desk environments.

Demonstrate proficiency in networking principles and practices to support robust IT infrastructure.

Exhibit expertise in incident management and Service Now for efficient problem resolution.

Have a solid understanding of Windows systems and their maintenance for optimal performance.

Show experience in service desk operations and user support in a hybrid work model.

Display excellent communication skills to effectively interact with users and team members.

Be adaptable to rotational shifts to provide consistent support across different time zones.

Certifications Required

ITIL Foundation V4 Certification is a plus.

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Systems Engineer