166 Problem Resolution Jobs

We are looking for an Application Tech Support Practitioner to provide voice-based service desk support and manage service desk operations. The role involves client interfacing, issue resolution, and ensuring top-tier system performance. Candidates should have a strong understanding of IT operations and a passion for delivering excellent client service in a dynamic environment. Roles and Responsibilities: Provide service desk voice support and engage with clients to understand and resolve issues Manage daily service desk operations to ensure high system performance and availability Utilize problem-solving skills and product knowledge to identify and implement effective solutions Maintain strong and professional communication with clients, ensuring ongoing satisfaction Interpret technical issues and propose resolutions based on service desk best practices Work within a ticketing system to track, document, and resolve incidents and requests Support IT operations functions including incident, problem, and change management Professional and Technical Skills: Must have experience in service desk voice support and service desk management Knowledge of ITIL framework and best practices (good to have) Familiarity with ticketing systems such as ServiceNow or Remedy Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced support environment Basic understanding of cloud technologies (good to have)

You are seeking a Customer Relationship Associate to elevate customer experience by serving as a liaison between clients and internal teams. Your responsibilities will include coordinating order and delivery processes, ensuring prompt and efficient product delivery, and nurturing positive customer relationships. To excel in this role, you should possess excellent communication skills, meticulous attention to detail, and the capability to manage multiple tasks in a dynamic setting. Your main duties will involve: - Order Coordination: Verify order details, confirm stock availability, and collaborate with relevant departments to ensure seamless processing and timely dispatch and delivery of customer orders. - Customer Communication: Maintain regular contact with customers to provide updates on order status, shipping details, and address any potential delays or concerns. - Problem Resolution: Handle and resolve customer complaints or issues related to orders, deliveries, or product problems by coordinating with the appropriate teams and delivering timely solutions. - Order Tracking: Keep customers informed by monitoring the progress of their orders from placement to delivery, offering timely updates on delivery schedules, and addressing any arising issues. - Process Improvement: Continuously assess order and delivery processes, recommend enhancements to boost customer satisfaction, and streamline operational efficiency. - Internal Coordination: Collaborate closely with logistics, sales, and inventory teams to ensure accurate and efficient order processing. - Documentation and Reporting: Maintain precise records of customer interactions, order status, and feedback for internal monitoring and reporting purposes. - Customer Feedback: Gather customer feedback on their order experience, and provide insights to management for enhancing service quality. If you are interested in this position, please contact HR Samiksha at 7717300328. This is a full-time, permanent role suitable for freshers. The work schedule is during the day shift, and the job location is in person. The required educational qualification is Higher Secondary (12th Pass), and proficiency in English is necessary for this role.,

You are invited to join our team at Echor Hotels & Resorts as a Reservation Manager. If you possess a strong passion for guest service, exceptional leadership abilities, and have prior experience in hotel reservations, this exciting opportunity is tailored for you! Your primary responsibilities will include overseeing reservation operations to ensure a seamless guest booking process. You will be tasked with responding to guest feedback promptly to enhance their overall experience. Additionally, you will be responsible for maintaining accurate inventory updates across various online travel agencies (OTAs), direct websites, and B2B channels. Collaborating closely with the sales, marketing, and front office teams will be crucial to optimize booking operations. Furthermore, your problem-solving skills will be essential in addressing and resolving guest concerns, booking changes, cancellations, or complaints in a timely and professional manner. To qualify for this role, you should hold a Diploma or Degree in Hotel or Tourism Management. Excellent communication and leadership skills are a must, along with a genuine passion for elevating the guest experience. As a team player, you should also be open to relocating as per the company's requirements. The offered salary for this position ranges from 18,000 to 30,000 per month, and the location of the role is Zirakpur. The interview process consists of 2 rounds. If you meet the requirements and are excited about this opportunity, please send your CV to hr@echor.in.,

As an Assistant Manager - Client Service at Pacifica Companies" Amara Project in Ahmedabad, you will play a vital role in managing end-to-end client interactions and ensuring exceptional customer service throughout the project lifecycle. Your primary responsibilities will include serving as the main point of contact for customers post-booking, coordinating with internal departments for seamless service delivery, resolving customer queries and escalations, and ensuring compliance with quality and regulatory standards during the handover process. You will be tasked with maintaining accurate client records using CRM tools, conducting final inspections and snag rectifications, coordinating handover and possession processes, organizing client walkthroughs and possession ceremonies, and preparing regular reports on customer satisfaction and service quality improvements. Your ability to proactively communicate with customers, resolve issues promptly, and track handover readiness for multiple residential/commercial units or towers will be crucial for success in this role. Key Skills required for this position include Client Relationship Management, Project Handover Coordination, Customer Service Excellence, Problem Resolution, Communication & Presentation, Documentation & Compliance, and proficiency in CRM Tools such as In4Suite, E-Build, Salesforce, Zoho, and ERP platforms. The ideal candidate should have a minimum of 5 to 6 years of overall experience with at least 3 years in Manager Client Service and Customer Support, preferably within the Real Estate industry. A graduate degree in any stream, good English communication skills, and a dynamic, career-oriented mindset are also essential competencies for this role. Your regular work hours will be from 10 AM to 7 PM, with Saturday and Sunday being working days. For further information or to apply for this position, please contact Mr. Vishal Raval, Senior Manager Human Capital, at vraval@pacificacompanies.in. You can also visit the company websites at www.pacificacompanies.co.in, www.pacificacompanies.com, www.pacificahost.com, and www.pacificaseniorliving.com for more details.,

As a key player in the global markets such as healthcare, mobility, connectivity, general industry, and food & beverage, Datwyler is dedicated to producing high-quality elastomer components that contribute to the safety of patients and drivers worldwide. With over 25 production sites across four continents, sales in more than 100 countries, and a team of over 8,000 employees, Datwyler is a high-tech company headquartered in Switzerland with annual sales exceeding CHF 1,000 million. At Datwyler, our employees are at the core of our success. We value respect, trust, and appreciation among team members, with strong roots and values deeply ingrained in our 100-year corporate history. Join our exceptional team in the role of a Customer Service Representative. **Goal:** In this role, you will be responsible for assisting customers with inquiries, complaints, and orders. By providing information about products and services, processing returns, and addressing customer concerns, you play a crucial role in ensuring customer satisfaction and contributing to sales efforts. **Responsibilities:** - Process sales orders in SAP (PRD/S4) based on customer purchase orders. - Verify customer purchase orders for accuracy and compliance with terms and conditions. - Review product-related material classifications. - Coordinate with plant planning and shipping teams to confirm order details and provide customers with order confirmations. - Request new material codes from the master data team as needed. - Create customer records in the system. - Maintain a positive and professional attitude when interacting with customers. - Respond promptly to customer inquiries and concerns via various communication channels. - Facilitate effective communication between internal teams to meet customer demands. - Address and resolve customer complaints in a timely manner. - Demonstrate expert product knowledge to answer customer questions. - Record customer interactions, transactions, and feedback. - Provide input on improving the customer service process. - Supervise a team of junior customer service representatives. - Ensure customer satisfaction and deliver professional customer support. - Generate and provide documentation to the operations team for new product requirements. - Prepare status and performance reports, resolve production issues, and update management regularly. - Adhere to defined work instructions and standard operating procedures. - Maintain a clean work environment following the 5S protocol. - Support cost-saving initiatives. **Profile:** - Qualification level: Diploma/Graduate/Professional/MBA. - 5-10 years of experience in a planning department. - Ability to remain calm and empathetic when dealing with stressed or upset customers. - Proficiency in computer usage. - Previous experience in customer support roles. - Familiarity with SAP software. - Participate in problem resolution activities to ensure timely deliveries. - Support new product introductions by setting up production specifications and collateral materials. - Conduct ad hoc analyses to prevent disruptions in delivery commitments. At Datwyler, we believe that individuals make a difference. Join our diverse and inclusive team to explore various career opportunities within an international environment. We are committed to enhancing agility, accelerating digitalization, and promoting sustainability. For motivated and talented individuals, we offer exciting development prospects, training opportunities, and global assignments. Your creativity and ideas can thrive in our collaborative work culture. To learn more about Datwyler, visit www.datwyler.com.,

As a Quality Manager at our organization, your key responsibilities will include focusing on various deliverables such as reducing the Cost of Poor Quality (COPQ), Call Rate & Return Reduction, ensuring flawless launches of outgoing products, enhancing QMS, Radar Score, and Supplier Upgradation Roadmap. You will be instrumental in improving the quality maturity progression score, Tier 2 Supplier PPM Reduction, and Rolling Throughput Yield. Your role will also involve building the competency of the team at the supplier through effective training programs. Collaboration with different functions is crucial for formulating New Product Introduction Gate-wise quality deliverables by conducting Quality Risk Assessment sign-off, tracking objectives, and ensuring compliance with validation standards at respective gates. You will be responsible for engaging suppliers on PPAP, run@rate delivery, and executing APQP on Finished Goods bought out parts. Establishing process controls, quality systems, and critical touchpoints will be essential to review the performance of new products for the first 6 months post-launch and ensure flawless launches and early care of new products. Driving Built-in Quality through the identification of critical stations/parameters and deploying preventive product/process controls for these parameters will be a key aspect of your role. Ensuring that the Touch & Feel of the product meets Global standards is imperative. Creating a culture of shop engagement through Plan-Do-Check-Act, Problem Countermeasure Monitoring, Process Stage-wise improvement tracking, and Quality Circles will be part of your responsibilities. Your role will involve risk mitigation through Change Management/validation, establishing Quality Command Centers for effective communication, and continuously connecting with customers/dealers. Upgrading measurement systems, online data acquisition, and error-proofing across suppliers will be crucial for maintaining quality standards. Supporting chronic/sporadic problem resolution and setting up immediate containment measures to protect the customer will be a priority. You will be responsible for raising the Quality flag, authorizing deviation change requests with the support of Engineering, and supporting a leveled escalation system. Assessing various suppliers through radar mechanisms and mapping skills/certifications of all FG quality professionals will also be part of your responsibilities. To qualify for this role, you should hold a BE/B.Tech degree with a minimum of 14 years of experience. Additional knowledge of QMS, IMS, Change Management, Six Sigma, Shanin, and DOE will be preferred. If you are interested in this opportunity, please share your CV at varsha.tomar@havells.com with the same subject line, along with the following details: Current CTC: Expected CTC: Notice Period:,

As a Team Leader, you will be responsible for managing a team of 15-20 resources on a day-to-day basis. Your primary focus will be on planning, operation, and problem-solving to ensure the delivery of consistently superior quality. You will be required to develop your team and independently handle the transitioning of new procedures. It will be crucial for you to drive your team to be client/customer-focused, providing necessary training and development opportunities. You will take ownership of service level components, quality, and targets, while motivating the team to achieve management goals. In this role, you will need to effectively track and analyze the performance of individual team members, providing them with coaching and feedback as necessary. You will be responsible for compiling all external and internal reports and acting as the communication conduit between the team and management. Implementing HR and Operations policies, managing the floor, and ensuring adherence to schedules will be part of your duties. Your responsibilities will also include problem resolution, making recommendations for process development based on analysis and feedback, and conducting performance feedback sessions with agents. Building one-to-one relationships, analyzing various reports, motivating associates, managing attendance and incentives, attaining SLA targets, conducting audits, and managing client portfolios will be key aspects of your role. You will be expected to work full-time on a fixed day shift in Noida, Uttar Pradesh. A minimum of 2 years of experience as a Team Leader on paper is required, along with availability for night shifts. Relocation to Noida or reliable commute to the workplace will also be necessary for this position.,

As an experienced Customer Care Team Manager in a BPO environment, you will be responsible for leading a team of customer care professionals to deliver exceptional customer service. Your role will involve managing day-to-day operations, monitoring team performance, and ensuring customer satisfaction through effective communication and problem resolution. In addition, you will be required to maintain performance metrics, report to senior management, and implement improvement initiatives to enhance team performance and operational processes. Key Responsibilities: - Leading, managing, and motivating a team of customer care representatives in a BPO setting. - Overseeing day-to-day operations to ensure prompt, accurate, and professional handling of customer calls. - Monitoring team performance, providing feedback, and conducting performance appraisals. - Training and coaching team members on effective communication, customer handling techniques, and issue resolution. - Ensuring customer satisfaction through problem resolution, adherence to quality standards, and timely responses. - Managing call queues, handling escalations, and resolving issues within defined service level agreements (SLAs). - Maintaining records of team performance metrics, reporting to senior management, and implementing improvement initiatives. - Continuously assessing and improving team performance and operational processes. Required Qualifications and Skills: - Minimum 3-5 years of experience in a customer care role, with at least 2 years in a managerial or supervisory position in a BPO. - Excellent verbal and written communication skills with the ability to communicate clearly and effectively. - Proven experience in customer service, including handling high call volumes and managing difficult customer queries. - Strong team management skills, with experience in coaching, training, and motivating a team. - Ability to handle complex customer issues, resolve conflicts, and think critically under pressure. - Familiarity with BPO call center software and customer management systems (CRM). - Bachelor's degree or equivalent preferred. - Positive, solution-oriented attitude with a passion for delivering exceptional customer service. Additional Desired Skills: - Ability to analyze and interpret data to improve customer service strategies. - Experience in quality assurance and performance management. - Flexibility to adapt to changing business needs and processes.,

As a Sr. Executive - Project Outward, your primary responsibility is to ensure the quality check before dispatch of all products. You will conduct a thorough inspection to verify that each item meets the required specifications, is defect-free, and aligns with the company's quality standards. Collaborating with the Stock team, you will address any discrepancies to prevent customer complaints, returns, and order rejections stemming from quality concerns. Proper packaging plays a crucial role in preventing product damage during transportation. You will be in charge of securely packing all goods using appropriate materials and following standardized packaging guidelines. Special attention will be given to fragile items, bulk orders, and special shipments to ensure they receive necessary protective measures. Additionally, you will organize dispatch lots systematically for easy accessibility, reducing delays and confusion in the dispatch process. Your role also involves close coordination with logistics and warehouse teams to manage dispatch scheduling and prioritize urgent shipments. Ensuring orders are dispatched on time as per the daily plan is essential, without any missing or incorrect shipments. You will proactively manage dispatch readiness to minimize unnecessary delays and optimize overall supply chain efficiency, handling last-minute changes efficiently. Every dispatch requires accurate and complete documentation. You will be responsible for ensuring all necessary documents, including invoices, packing lists, delivery challans, and E-way bills, are in order before shipment. Compliance with legal, safety, and company policies is crucial, and you will maintain detailed records of all shipments for smooth audits and traceability of dispatched goods, preventing compliance issues that could lead to penalties or shipment delays. Identifying and resolving any issues related to dispatch, packaging errors, missing items, or quality defects is part of your job scope. In cases where issues cannot be resolved at your level, you will escalate them promptly to the Warehouse Manager to avoid major disruptions. Your continuous suggestions for process improvements will optimize dispatch operations, leading to higher accuracy, faster deliveries, and lower rejection rates.,

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a crucial role in monitoring service delivery against service level agreements, analyzing service records, and identifying actions to maintain or improve service levels. In this role, you will utilize your knowledge of technical documentation, management agent concepts, redundancy concepts, and remote console architecture within the supported technical domain. Additionally, you will be expected to have working knowledge of vendor technologies such as Cisco, EMC, Dell Avaya, and possess customer service orientation, pro-active thinking, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. To qualify for this position, you should hold a Bachelor's degree or equivalent in Information Technology or a related field, along with an associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA (DC)). Entry-level experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, IT infrastructure, technical support, diagnosis, troubleshooting, and providing remote support in Data Centre technologies is required. As part of our global team, you will work in a hybrid working environment that promotes diversity, inclusion, and equal opportunities. Join NTT DATA to grow your career, expand your skills, and make a difference in the world of technical support.,

You will be joining a global digital solutions and technology consulting company headquartered in Mumbai, India, with a focus on innovation and ethical practices. The company operates in various industry sectors, including BFSI, TMT, Healthcare & Life Sciences, and Manufacturing & Consumer, serving a diverse client base worldwide. With a workforce of around 86,000 professionals spread across 40 countries, the company aims to drive digital transformation and value for its clients through Enterprise AI, Data & Analytics, and Product Engineering. **Job Title**: End user Computing **Location**: Bangalore **Experience**: 7+ years **Job Type**: Contract to hire **Notice Period**: Immediate joiners In this role, you will be responsible for planning, project management, and advanced production support for the Banks Local systems infrastructure. Your duties will include providing expert guidance on system technical support, maintenance, and enhancement, as well as leading the administration of IT software and hardware supporting End User Computing. You will address technical issues, oversee the work of less experienced associates, and serve as a technical resource to the wider business unit. **Duties & Responsibilities** **Technical Support**: - Lead technical support and service in the installation and testing of software, patches, and upgrades. - Resolve complex problems and failures in assigned products and technical facilities. - Design, implement, and maintain processes related to backup, recovery, data security, and disaster recovery functions. **System Testing**: - Coordinate testing with application support staff to determine function, results, stability, performance, and resource consumption. - Verify successful implementation of Windows 10/11 software, patches, and upgrades. - Perform planning and technical activities to ensure resource availability. **System Enhancement**: - Continuously monitor and improve systems, processes, and related technical infrastructure. - Improve technical effectiveness through automation and scripting to perform support duties. **Technical Expertise**: - Maintain a strong knowledge base through ongoing research and education. - Communicate technical information effectively to associates, vendor support personnel, and internal clients. - Manage special technical projects and provide guidance to less experienced associates. Join us in driving innovation and value for clients across industries, and contribute your expertise to our dynamic and collaborative team.,

The role aims to provide effective technical support to the process and proactively resolve client issues either directly or through timely escalation to adhere to process SLAs. Responsibilities include managing transactions, handling help requests from clients via telephone and/or emails, documenting pertinent end user information, updating availability in the RAVE system, recording and tracking all queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, learning product details, analyzing call logs to identify trends, updating self-help documents for customers, escalating serious client issues to Team leader, ensuring product information and disclosures are provided to clients, delivering excellent customer service through diagnosis and troubleshooting, providing product support, assisting clients in navigating product menus, troubleshooting queries in a user-friendly manner, maintaining records of customer queries, processing all incoming calls and emails accurately, offering alternative solutions to retain customers, organizing ideas and effectively communicating orally, following up with customers for feedback, participating in product trainings to stay updated, enrolling in client-specific trainings, brainstorming with team leaders to identify training themes, updating job knowledge through self-learning opportunities, and maintaining personal networks. The performance parameters for this role include the number of cases resolved per day, compliance with process and quality standards, meeting process level SLAs, Pulse score, customer feedback, productivity, efficiency, absenteeism, training hours, and the number of technical training completed. Wipro is in the process of building a modern end-to-end digital transformation partner and seeks individuals inspired by reinvention to join the team. The company encourages constant evolution in both personal and professional aspects and aims to empower individuals to design their own reinvention. Applications from people with disabilities are explicitly welcome.,

As a member of the Stripe Delivery Center (SDC) team, you will play a crucial role in monitoring and responding to performance issues for users, conducting investigations to identify root causes, and communicating findings to various stakeholders including the account team, banking partners, and card networks. Your responsibilities will also include responding to performance inquiries from internal teams, interfacing with financial partners worldwide to resolve operational breakages, and providing fast and accurate support to partners facing complex inquiries. You will collaborate with both internal and external teams to ensure the accuracy of financial data, introduce data and process efficiencies to accommodate Stripes" scale, and automate operational processes to reduce manual workloads. To succeed in this role, you must have a minimum of 2 years of experience in a technical role, with proficiency in writing SQL for querying relational databases. Strong analytical skills, the ability to handle complex workflows, and experience in dealing with large datasets are essential. You should also be comfortable operating independently, possess excellent written and verbal communication skills in English, and excel in a fast-paced environment with the ability to meet time-sensitive deadlines. Preferred qualifications include experience in a high-growth technology company and an understanding of financial and accounting concepts. Additionally, the role may require spending at least 50% of your time in the office or with users, with variations depending on the role, team, and location. This in-office expectation is designed to facilitate collaboration, learning, and support for users and workflows, while allowing for flexibility when necessary. If you are someone who meets the minimum requirements and possesses the desired qualifications, we encourage you to apply for this challenging and rewarding opportunity at Stripe.,

You will be responsible for continuously monitoring various operations systems (mechanical, electrical, IT, etc.) to ensure optimal performance. It will be your duty to perform routine maintenance to prevent system failures effectively. In case of technical issues or equipment malfunctions, you are expected to quickly diagnose and resolve them. Coordination with cross-functional teams will be necessary to implement solutions promptly. Your role will involve analyzing workflows and processes to identify inefficiencies and recommending/implementing improvements to enhance productivity and reduce costs. Ensuring safety compliance by adhering to safety regulations and industry standards will be a crucial part of your responsibilities. Conducting risk assessments and safety audits will also be required. In terms of data analysis and reporting, you will be collecting and analyzing operational data to provide support for decision-making processes. Generating performance and incident reports for management review will be essential. Additionally, overseeing the use and maintenance of machinery, tools, or software systems and maintaining inventory to ensure the availability of critical resources will fall under your purview. You will be expected to assist in planning and executing operational projects or upgrades and supporting commissioning, decommissioning, or testing of systems and components. Maintaining accurate records of system operations, maintenance activities, and incidents, as well as preparing and updating Standard Operating Procedures (SOPs) will be part of your responsibilities. Collaboration with engineering, IT, logistics, and management teams is crucial for successful coordination. Communication with vendors, contractors, or service providers may also be required. Staying up to date with new technologies and best practices will be necessary, and you may be required to lead or contribute to initiatives focused on operational excellence. This is a full-time position that requires in-person work at the specified location.,

You are looking for a talented Base24 Classic/EPS Developer with at least 6 years of experience to join our team in Pune on a full-time basis. As a Developer, you will be responsible for having a deep understanding of BASE24 application architecture and design. Your role will involve developing and troubleshooting with excellence, ensuring the availability of the environment during ST, SIT, and UAT phases, and handling system failure errors efficiently. You should possess expertise in ATM & POS functionality, Transaction Switching, and EMV. Understanding Base24 source codes, change and release management, debugging applications, and resolving problems are essential skills required for this role. Additionally, you must have a strong grasp of Base24 ATM, POS, and Schemes, along with knowledge of TAL, COBOL, and S-COBOL. Being a good team player is crucial as you will be expected to drive internal teams, manage customers effectively, review and test install plans, and address environment-related issues promptly. Proficiency in written and spoken English, excellent analytical and troubleshooting skills, and strong communication abilities are necessary for this position. Experience in project implementation within a bank or processor environment using Base24, familiarity with transaction testing tools or simulators, and knowledge of startup/shutdown maintenance of Tandem systems will be considered advantageous. Moreover, having expertise in deploying code into ST, SIT, and UAT environments, along with knowledge of Agile and Scrum methodologies and source code version control tools, would be beneficial.,

As the General Manager for Key Accounts, you will be responsible for overseeing and managing the company's most significant and strategic customer accounts. Your role will involve developing and implementing account strategies to drive growth and maintain strong relationships with key clients. Building and sustaining long-term relationships with key stakeholders and decision-makers within client organizations will be crucial in ensuring high levels of customer satisfaction and retention. You will be expected to identify and pursue opportunities for revenue growth through upselling and cross-selling within key accounts. Conducting market research and analysis to understand client needs and industry trends will be essential for adapting strategies as necessary. Developing and managing sales forecasts for key accounts, and tracking performance against targets will also be part of your responsibilities. In addition, you will lead and mentor a team of account managers or sales professionals, providing guidance and support. Facilitating training and development programs to ensure the team has the necessary skills and knowledge to effectively manage key accounts will also be a key aspect of your role. Collaboration with other departments such as marketing and product development to meet client needs will be crucial in fostering a collaborative environment. You will be responsible for negotiating contracts with key accounts to ensure favorable terms and conditions for both the client and the company. Overseeing the execution and renewal of contracts, and ensuring compliance with agreed terms and conditions will also fall under your purview. Monitoring and reporting on account performance metrics, including sales, profitability, and customer satisfaction will be important for providing regular updates to senior management on account status, opportunities, and any significant issues. Addressing and resolving any issues or disputes that arise with key accounts in a swift and effective manner will also be part of your responsibilities. Your role will involve developing and implementing annual business plans and objectives for key accounts in alignment with the overall company goals. Overseeing and managing budgets related to key account activities to ensure efficient use of resources will also be a key aspect of your responsibilities. These responsibilities are vital in driving the success and growth of the company's most important client relationships. This is a full-time position, and a Master's degree is preferred for this role. If you are ready to take on this challenging role and contribute to the growth and success of our company, we look forward to receiving your application.,

Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. Establish a high standard for productivity, quality, and customer service while defining user guidelines. Develop company systems for customer interaction, voice response, and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Aid the HR department in.,

You are an experienced technical professional in the food and beverage service industry, dedicated to providing exceptional guest experiences at Four Seasons Hotel Mumbai. Your role involves executing tasks assigned by your supervisor, maintaining high standards of hygiene and orderliness in the work area, taking guest orders, serving food and beverages, and ensuring genuine hospitality in all interactions. In addition to your general responsibilities, you are expected to adhere to the hotel's code of conduct and grooming standards, actively participate in briefings and meetings, maintain a clean and safe work environment, and assist colleagues during peak times. You will describe menu items with vivid descriptions, be attentive to guest preferences, and offer special service touches when opportunities arise. Your role also includes keeping abreast of events in the hotel, maintaining hygiene standards in your area to pass audits, and upholding the hotel's service culture and core standards. You should possess 1-2 years of relevant experience in a 5-star hotel or reputed restaurant, demonstrate aptitude for upward mobility, be flexible in working across different outlets as needed, and have excellent English, math, and psychometric abilities. By embodying the values of Four Seasons and upholding the highest standards of service, you will contribute to creating lasting impressions for guests and colleagues alike, making their experiences truly memorable.,

You will be responsible for maintaining computer networks and resolving any issues that may arise with them. Your duties will include supporting and maintaining the customer's or client's network and in-house servers, configuring them as needed, and developing plans for installing new server hardware and applications. It will be essential for you to regularly check for updates or upgrades and implement them when necessary. Your role will also involve supporting 3rd party computer applications, ensuring network connectivity and security, and monitoring network performance, including availability, utilization, and latency. To enhance efficiency, you will need to conduct regular testing to identify weaknesses and implement improvements. Setting up user accounts, permissions, and passwords will be part of your responsibilities. You will also be required to address and resolve all problems or queries reported by end users or clients, providing them with appropriate solutions. Keeping detailed records of system requirements and daily updates will be crucial. Additionally, you will need to define system requirements, design network system solutions, and conduct research to recommend server system upgrades. This is a full-time, permanent position with benefits including Provident Fund. The work schedule may involve day shifts, Monday to Friday, night shifts, and rotational shifts. The work location is in person.,

As an IT Staffing Sales Executive/Business Development professional, you will leverage your strong sales and business development skills to drive growth within the IT staffing industry in Bengaluru, India. Your primary focus will be on identifying new business opportunities, cultivating client relationships, and achieving sales targets by delivering top-tier IT staffing solutions. Key Responsibilities: - Identify and cultivate new client accounts for IT staffing services, with a particular emphasis on the local market. - Utilize networking, cold calling/email outreach, and existing business connections to generate leads and expand your client base. - Develop innovative strategies to engage new clients and establish a strong presence in key markets. - Act as the main point of contact for client interactions, managing negotiations and resolving any issues that may arise. - Design and implement cross-selling and upselling strategies to maximize IT staffing service offerings. - Create customized presentations and proposals that address the unique needs of each client. To excel in this role, you should possess a minimum of 2-5 years of experience in IT Staffing Sales or Business Development, with a total work experience not exceeding 7 years. It is essential that your most recent experience is specifically in the field of IT Staffing.,

You should have at least 6 years of experience in designing and developing enterprise and/or consumer-facing applications using technologies like JavaScript, Node.js, ReactJS, Angular, SCSS, CSS, and React Native. Additionally, you should have 3+ years of experience in leading teams and taking responsibilities to ensure timely delivery. It is essential to have hands-on experience with both SQL and NoSQL databases, as well as working in a Linux OS environment. Strong debugging and problem-solving skills are crucial for this role. Moreover, you should be proficient in developing responsive web applications and possess excellent communication skills to interact effectively with customers. An eagerness to learn alternative technologies as required is highly valued. Familiarity with the product development lifecycle, including prototyping, hardening, and testing, is also necessary. In terms of additional skills/experience, working knowledge of Python and NoSQL databases like MongoDB and Cassandra is advantageous. Participation in product functional and user experience designs, as well as experience in AI, ML, NLP, and Predictive Analytics domains, is a plus. Familiarity with i18n, the latest UI/UX design trends, and experience with CI/CD, Jenkins, and Nginx would be beneficial for this role.,

You should hold a Bachelor's degree in Physics, Mathematics, Engineering, Metallurgy, or Computer Science, along with an MSc in a relevant field such as Physics, Mathematics, Engineering, Computer Science, Chemistry, or Metallurgy. Additionally, you should possess at least 8 years of experience in Data Science and Analytics delivery. Your expertise should include deep knowledge of machine learning, statistics, optimization, and related fields. Proficiency in programming languages like R and Python is essential, as well as experience with machine learning skills such as Natural Language Processing (NLP) and deep learning techniques. Furthermore, you should have hands-on experience with deep learning frameworks like TensorFlow, Keras, Theano, or PyTorch, and be familiar with working with large datasets, including knowledge of extracting data from cloud platforms and the Hadoop ecosystem. Experience in Data Visualization tools like MS Power BI or Tableau, as well as proficiency in SQL and working with RDBMS for data extraction and management, is required. An understanding of Data Warehouse fundamentals, experience in productionizing Machine Learning models in cloud platforms like Azure, GCP, or AWS, and domain experience in the manufacturing industry would be advantageous. Demonstrated leadership skills in nurturing technical talent, successfully completing complex data science projects, and excellent written and verbal communication are essential. As an AI Expert with a minimum of 10 years of experience, your key responsibilities will include serving as a technical expert, providing guidance in the development and implementation of AI solutions, and collaborating with cross-functional teams to integrate AI technologies into products and services. You will actively participate in Agile methodologies, contribute to PI planning, and support the technical planning of products. Additionally, you will analyze technical requirements, propose AI-based solutions, collaborate with stakeholders to design AI models that meet business objectives, and stay updated on the latest advancements in AI technologies. Your role will involve conducting code reviews, mentoring team members, and driving the adoption of AI technologies across the organization. Strong problem-solving skills, a proactive approach to problem resolution, and the ability to work under tight deadlines without compromising quality are crucial for this role. Overall, you will play a critical role in driving significant impact and value in building and growing the Data Science Centre of Excellence, providing machine learning methodology leadership, and designing various POCs using ML/DL/NLP solutions for enterprise problems. Your ability to learn new technologies and techniques, work in a fast-paced environment, and partner with the business to unlock value through data projects will be key to your success in this position.,

As a Production Drawing Specialist, your primary responsibility will be to develop detailed production drawings for furniture items based on initial designs and specifications. It is crucial to ensure that the drawings you create include all necessary technical details, dimensions, and assembly instructions to guide the manufacturing process effectively. In addition to production drawings, you will also be responsible for generating comprehensive cutting lists that outline the materials needed for production, including dimensions and quantities. Collaborating with suppliers to ensure the availability and suitability of materials listed for the intended designs will be essential to streamline the production process. To optimize material usage, you will utilize software tools such as panel optimization software to create cutting plans that minimize waste and maximize material efficiency. Continuous analysis and improvement of cutting plans based on production feedback and material availability will be key to enhancing production efficiency. Collaboration with design and production teams is a crucial aspect of your role. Working closely with furniture designers and engineers to ensure the feasibility of designs from a production standpoint and effective communication with the production team to convey changes or requirements will be essential for successful project execution. Quality assurance is paramount in this role, requiring you to review production drawings and cutting lists for accuracy and compliance with industry standards and regulations. Conducting periodic audits of production processes to ensure adherence to design specifications and optimize production techniques will be necessary to maintain quality standards. Your proficiency in CAD software will be essential for creating and modifying production drawings. Staying updated with the latest software tools for cutting list generation and optimization will enable you to leverage technology for efficient project execution. Documentation and reporting are vital aspects of the role, as you will be responsible for maintaining organized documentation of production drawings, cutting lists, and project revisions for future reference and compliance. Additionally, preparing reports on material usage, production efficiency, and discrepancies encountered during production will help in monitoring and improving processes. In case of any issues arising during the production process related to design, materials, or cutting optimization, your problem-solving skills will be put to the test. Collaborating with stakeholders to identify solutions and implementing necessary changes promptly will be crucial for ensuring smooth project flow and successful outcomes.,

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, Experience in IT Governance and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations Interested candidates please share you resumes on [HIDDEN TEXT] or contact 7718891340 Show more Show less

We are a fast-growing, excellence-oriented mutual fund distribution and fintech firm with a focus on delivering exceptional solutions to our clients. As we grow our operations catering to domestic/NRI /retail and ultra-HNI clients, we are seeking a focused, detail-oriented, and empathetic Client Relationship Associate to join our team. Who are we Cambridge Wealth is a respected brand in the wealth segment, having won awards from BSE as well as Mutual Fund houses. Our clients include renowned professionals from various industries. To learn more about us, visit www.cambridgewealth.in What you will do: Client onboarding: Facilitate smooth onboarding of new clients, including High Net Worth Individuals (HNIs), Ultra High Net Worth Individuals (Ultra HNIs), and Non-Resident Indians (NRIs), ensuring all necessary documentation and processes are completed efficiently. Relationship Building : Foster strong client relationships through regular communication, addressing inquiries, and sharing investment updates. Portfolio Monitoring : Collaborate with the wealth management team to track portfolio performance, creating reports for clients that showcase growth and opportunities. Problem Resolution : Assist clients in resolving investment-related issues promptly and effectively, ensuring their concerns are addressed. Client transaction and execution: Executing client transactions, ensuring accurate and timely execution of their investment requirements. Data Management: Maintain and manage client data, ensuring confidentiality and accuracy. What are the qualifications you need: Education: Graduation in Finance, Commerce, Management, or Economics preferred. Certifications: NISM VA exam, AMFI certification preferred. Experience: Experience in the Mutual Fund field is an added advantage, with exposure to HNI, Ultra HNI, and NRI client needs. Familiarity with Zoho suites preferred. What would help make you a great fit for the role: Having a Client-centric, empathetic approach: Prioritize the specific needs of HNIs, Ultra HNIs, and NRIs, ensuring personalized and exceptional service. Knowledge of financial products: Familiarity with Mutual Funds, PMS, AIF and other financial products. Communication skills: Excellent verbal communication Experience with Mutual Fund Distribution operations would be a plus. Who you are NOT. This role is not for you if: You have difficulty being attentive to details Are not ownership and responsibility-driven Are not solution-oriented nor comfortable with a startup environment Prefer a slow, structured environment where you are given micro-instructions Want to take it easy and prefer a passive role What you will get: An opportunity to be a core team member with a growth path A fast-growth environment A place where you matter, and are not just a cog in the wheel An encouraging, informal and comfortable working environment Competitive Compensation If you are a proactive, detail-oriented professional with a passion for driving organizational success, we would love to hear from you. Join us in our journey to shape the future of our organization and make a meaningful impact in the industry. Our Hiring Process: You Apply and answer a couple of quick questions [5 min] Online Skills assessment test [60 min] Recruiter screening phone interview [30 min] Technical interview: [30 min - discussion around experience and skills] Founder&aposs interview: [30 min] We make you an offer and proceed for reference and BGV check. Freshers may apply for Trainee positions with a starting salary of Rs.16,000/- pm. Please note that this is a WFO opportunity at our Pune, Prabhat Road office. Show more Show less