Support Engineer - WAN

We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client’s global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience in monitoring network devices , and a strong willingness to work in a 24/7 support environment .

The role involves responding to alerts, performing initial troubleshooting, and escalating issues as per SOPs. It offers exposure to enterprise WAN infrastructure, multi-vendor environments, and international connectivity.

Requirements

Key Responsibilities:

• Perform continuous monitoring of WAN links and network devices using NMS tools.
  

• Respond to alerts, raise and update incident tickets as per SOPs.
  

• Perform basic troubleshooting for WAN-related issues and escalate as per SLA.
  

• Document incidents, actions taken, and escalate unresolved issues to L2 engineers.
  

• Coordinate with ISPs and internal teams for link status, outages, and updates.
  

• Participate in shift handovers, maintain logs, and follow up on pending actions.
  

• Provide first-level support for BGP and routing alerts (under L2 guidance).
  

• Ensure compliance with ticketing and reporting procedures (e.g., ServiceNow).
  

Must-Have Skills:

• Diploma or Bachelor's in Computer Science, IT, or related field.
  

• 1–2 years of experience in network operations or IT support.
  

• Basic understanding of Routing & Switching concepts (BGP, OSPF, VLANs).
  

• Familiarity with Cisco/Juniper devices and CLI (basic level).
  

• CCNA Certified (or currently pursuing).
  

• Willingness to work in 24/7 rotational shifts.
  

• Strong communication and incident reporting skills.
  

Benefits

• Health insurance coverage for Self, Spouse, and Kids.
  
• Long-term benefit savings plan with employer matching contributions
  
• Opportunities for professional development and advancement within the organization