Support Engineer, Concessions Tech, Amazon Customer Service

- 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems Are you interested in joining the team responsible for building some of Amazon’s Customer Service applications and innovating on behalf our customers? Come help us work on world class software for our customers! The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech, we’re focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues, including granting concessions (e.g., refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role requires you to hit the ground running – an ability to learn quickly and work on disparate and overlapping tasks will contribute to success. Key job responsibilities • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services • Work on operations and maintenance driven coding projects, primarily in Java and Python. • Software deployment support in staging and production environments • Develop tools to aid operations and maintenance • System and Support status reporting • Ownership of one or more services or components • Customer notification and workflow coordination and follow-up to maintain service level agreements • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.