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Support Analyst - Service Now Integration

Support Analyst - Service Now Integration

BNP Paribas

3 - 5 years

3 - 7 Lacs

Mumbai

Posted:3 days ago| Platform:

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Skills Required

rest c++ project management web services soa javascript sql server sql production support requirement gathering servicenow wsdl java incident management xml writing integration scrum html soap communication skills agile framework jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is for a ServiceNow Integration Analyst responsible for designing, managing, and maintaining integrations between ServiceNow and external systems.

Responsibilities

Direct Responsibilities

Assess current processes to suggest improvements to business.
Design, test, and follow the implementation of APIs and integrations to support business applications
Collaborate with business stakeholders to understand requirements and develop solutions that meet their needs
Work with development teams to ensure that APIs and integrations are properly integrated into applications
Develop and maintain technical documentation for APIs and integrations
Troubleshoot and resolve technical issues related to APIs and integrations
Collaborate with quality assurance teams to ensure that APIs and integrations meet quality and security standards
Stay up-to-date with industry trends and emerging technologies in API and integration development
Participate in code reviews and ensure that all solutions are aligned with company standards and best practice
Record, track, and report integration performance.
Train the production support team for incident management and integration monitoring.
Governance of roles to ensure access and revoke are managed.

Contributing Responsibilities

Technical & Behavioral Competencies

Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
Familiarity with Agile framework.
Ability to document and troubleshoot errors

Specific Qualifications (if required)

Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
3-5 years of experience of working on
ServiceNow Integration projects
(latest platform version).
Certified ServiceNow Administrator certification mandatory.
Good to have ServiceNow Certified Application Developer.

Skills Referential

Behavioural Skills :

Ability to collaborate / Teamwork

Communication skills - oral & written

Attention to detail / rigor

Creativity & Innovation / Problem solving

Transversal Skills:

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

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