Supervisor / Team Lead – Operations

• Ensure accurate and timely delivery of documentation and data to investors; monitor reports for pending conditions.
• Manage team workflow, including task delegation, training, and performance feedback.
• Drive innovation and continuous process improvement initiatives.
• Support special projects as assigned by management.
• Foster a positive and open team culture through effective communication.
• Set and align team goals; delegate responsibilities and define deadlines.
• Oversee daily operations and ensure smooth team functioning.
• Monitor team performance and report on key metrics.
• Motivate and engage team members to achieve performance targets.
• Identify training needs and provide coaching and development support.
• Address team feedback, resolving conflicts promptly and constructively.
• Recognize high performance and reward achievements.
• Promote creativity and encourage calculated risk-taking.
• Plan and organize team-building activities to enhance collaboration.
  

Requirements

• Bachelor’s degree in Business, Banking, Finance, or a related field.
• 2–3 years of proven experience in a supervisory or team leadership role.
• Willingness to work flexible shifts, including both day and night.
• Proficiency in industry-standard tools such as Fannie Loan Delivery, Freddie Loan Delivery, Government Loan Delivery, and Microsoft Office Suite.
• Ability to handle confidential information with integrity and professionalism.
• Excellent time management and organizational skills to meet multiple priorities and volume goals.
• Strong customer service orientation.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to manage multiple tasks simultaneously with strong attention to detail.
• Proficiency in spreadsheet tools and strong mathematical skills.
• Solid analytical and problem-solving capabilities.