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Sr. Team Leader

Sysnet Global Technologies Pvt.Ltd

0 years

0 Lacs

Lucknow

Posted:21 hours ago| Platform: GlassDoor logo

Apply

Skills Required

training mentoring service communication negotiation tracking metrics reports strategies resolve formatting

Work Mode

On-site

Job Type

Part Time

Job Description

3-5 Yrs

Adept in training and mentoring customer service staff,Excellent communication, negotiation and interpersonal & Writingskills,Complaint Resolution, Tracking KPI & Other Metrics,Trainings,Complaint Resolution, Handling Customer Escalations,Creation Required Reports ,Problem Solving, Billing

25000-30000

Grad./Diploma

Not Required

Tell me about yourself

What are your strength

What is the greatest challenge you have faced as a customer service professional?

hat are some methods you use to engage with customers?

What is OST & DSAT

What strategies would you use to improve team performance

What is KPI ?

Why we are using Vlookup/HLookup in Excel

What is vendor management

How would you resolve a dispute between two team members

How do you involve team members in problem-solving?

How to handle Customer escalation

What is conditional formatting, why it's use

Why we are using CountIF formula

What is the difference between Countif & Countifs ?

How to calculate TAT ?

How to remove time from Date in Excel

What is PO?

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