Sr Manager - Network Operations & Support

DDIL3 Engineer.

Roles& Responsibilities:

Servesas primary support lead of DDI operations by managing customer devices andend-to-end services. Responsible for maintaining the committed customer SLAs& network uptime.

Provide Level-3 technicalsupport for all migration activities and queries form L2 engineers.

Need to take endto end ownership DDI related issues/queries and provide resolutions.

Manage theperformance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommendssystems improvements to overall network to maintenance impacts. Performspreventative and routine maintenance activities. Maintains network performanceby performing network analysis, and performance tuning; troubleshooting networkproblems; escalating problems to vendor.

Workwith vendors and internal support teams to update, maintain, and patch allnetwork infrastructure.

Create and maintain design documents

Implement DDI deployments and upgrades/migrations

Test all new releases within the account andensure that all EWOs and Test Cases are complete

Define and maintain infrastructureconfigurations

Work with account teams and/or clients todetermine how to apply new DDI service offerings to meet business needs andrequirements

Ensure data integrity of production, backup,and DRA Enterprise database Review and perform basic trending analyses underthis area of responsibility.

Responsible for any incidents and all rootcause and corrective action for the account

Peer review architecture and engineeringdocuments

Provide 24-hour on-callsupport for TCP/IP, DNS, and DHCP issue escalations.

KeyCompetencies & Skills:

• Strong fundamental and in depth hands on experience with DNS and Enterprise alliances like Infoblox, Nokia Vital QIP, Efficient IP and Bind
• Providing basic & advanced DNS administrative services utilizing the Infoblox , Nokia VitalQIP GUI etc. Very good working knowledge on IP segmenting of subnets. IPV4/IPV6 structure.
• Linux/ UNIX skills
• Enacting object policies and profiles.
• Managing servers, networks, subnets, and objects DNS/DHCP pushes as well as Stop/Clean/Start.
• Use of basic Cisco network engineer skills for accessing switches and routers.
• Network trouble shooting tasks and incident management stemming from project implementations.
• Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing.
• Understand customer requirement & design a solution & then implement the same.
• Good knowledge of all LAN switching technologies eg Spanning Tree, VLAN management and VTP concepts etc.
• Working knowledge of firewalls.

• Experience on configuring of Infoblox, VitalQIP and Efficient IP appliances for DNS and DHCP services
• Good to have relevant LAN/WAN certifications

Education & Qualifications:

EngineeringGraduate

Special Condition:

Candidate should beopen to work in flexible shifts.