Sr Manager - Network Operations & Support

As a DDI L3 Engineer at TSC Redefines Connectivity with Innovation and Intelligence, you will play a crucial role in managing customer devices and end-to-end services related to DDI operations. Your primary responsibility will be ensuring customer SLAs and network uptime are maintained at committed levels. You will provide Level-3 technical support for migration activities and handle queries from L2 engineers. It will be essential for you to take complete ownership of DDI-related issues and queries, providing effective resolutions in a timely manner. In this role, you will be responsible for managing the performance of the entire DDI network, including its elements. This will involve fixing any issues, performing migration activities, recommending system improvements, carrying out preventative maintenance, and analyzing network performance to ensure optimal functioning. Additionally, you will collaborate with vendors and internal support teams to update, maintain, and patch all network infrastructure. Creating and maintaining design documents, implementing DDI deployments and upgrades, and testing new releases within the account will be part of your responsibilities. You will also define and maintain infrastructure configurations, work with account teams or clients to apply new DDI service offerings according to business needs, and ensure data integrity of production, backup, and DRA Enterprise database. As a DDI L3 Engineer, you will be expected to provide 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalations. Strong fundamentals and hands-on experience with DNS and Enterprise alliances like Infoblox, Nokia Vital QIP, Efficient IP, and Bind are key competencies required for this role. Proficiency in Linux/UNIX skills, managing servers, networks, subnets, and objects, and network troubleshooting tasks are essential. You should have a good understanding of LAN switching technologies, firewalls, and experience in configuring Infoblox, VitalQIP, and Efficient IP appliances for DNS and DHCP services. Relevant LAN/WAN certifications are considered a plus. The ideal candidate for this role is an Engineering Graduate who is open to working in flexible shifts to meet the demands of the position.,