Sr Manager - Network Operations & Support

Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit s overall results.

Responsibilities

• Installing and configuringCISCO / Versa / Fortiner / Lavelle SD-WANRouters
• Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP,BGP, OSPF, RIP, IGRP, EIGRP.
• Creating users, groups and setting uppolicy for a user's and groups.
• Configurationand Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform databackups and disaster recovery operation.
• Analysis of LANnetwork/SD-WAN to determinenetwork performance problems. Provided solutions and documentation.
• Configurationand Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading ofrouters and switches.
• Carrying out DR (Disaster Recovery) testfor both connectivity and devices for every month
• Investigating, diagnosing, and resolvingall network issues by coordinating with users.
• Replacing the network hardware in case offailures and upgradation.
• Deploying Cisco Routers and Switches asper the project requirement.
• Coordinating with ISP vendors in case oflink failure
• Network connectivity troubleshooting
• In-Depth Knowledge on Routing andSwitching Protocols.
• Experience in Deploying and ManagingCisco Viptela based SDWAN Infrastructure.
• Deepunderstanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage).Versa Components - Versa Director, Versa Concerto, Versa Analytics, Versa Titan
• Understanding of Overlay and Underlay concepts.
• Experience in creating/ModifyingConfiguration templates in Cisco SDWAN.
• In-Depth Understand of SwitchingProtocols like VLAN, STP, Aggregation etc.
• Experience in packet tracer tools likeWireshark etc.
• Clear understanding of TCP/IP
• Experience in handling routing platformslike. ASR and ISR series Cisco routers.
• Responsiblefor managing / monitoring / troubleshooting the SDWAN, FMC and NetworkInfrastructure in the DC, DR andbranch locations.
• Responsible for Coordinating with the OEMto resolve P1 issues.
• All IT assets irrespective of installed or third-party vendor installed, theengineer support must be provided by the resources as vendor management.
• Responsiblefor work on Vulnerability component

Requirements

• Oversee the overall operationsof the network infrastructure, including monitoring, maintenance, andtroubleshooting.
• Ensure high availabilityand performance of the network.
• Implement best practicesand standards for network operations.
• Coordinate withcross-functional teams to resolve network-related issues.
• Lead the response andresolution efforts for major incidents impacting network services.
• Coordinate with technicalteams, stakeholders, and vendors to minimize downtime and restore services.
• Conduct post-incidentreviews and implement preventive measures.
• Develop and maintainbusiness continuity plans for network operations.
• Identify critical networkcomponents and implement redundancy measures.
• Conduct regular drillsand tests to ensure readiness for potential disruptions.
• Ensure compliance withrelevant industry standards, regulations, and internal policies.
• Collaborate with internaland external auditors for compliance audits.
• Implement correctiveactions and recommendations to address audit findings.
• Lead and mentor a team ofnetwork operations professionals.
• Set performance goals,provide regular feedback, and conduct performance evaluations.
• Foster a collaborativeand supportive work environment.
• Identify training anddevelopment needs and facilitate skill enhancement programs.