244 Network Operations Jobs

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 7+ years experience in global network support team Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Knowledge on Python, Ansible, Stackstorm is a plus Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company s security team Liaise with vendors and other IT personnel for problem resolution Implement global risk controls / security measures and best practices to manage risk. Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Conduct regular system audits and security assessments. Participate in rotational weekend shifts OR on-call and provide after-hours support. Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions. Develop and maintain documentation for application configurations, processes, and procedures including SoPs Provide expert technical support and solve complex problems Provide training to end-users and other team members as needed Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics. Drive continuous improvement through the adoption of automation and orchestration. Identify opportunities to optimize performance, reliability, and cost. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About the team The Network Support Team, part of the Technology Services Group (TSG), is committed to maintaining and enhancing the reliability and efficiency of our enterprise network infrastructure. We are currently looking for a skilled and motivated Network Support Engineer to become an integral part of our global team. This position is crucial for supporting our network operations and improving the resolution time for network-related incidents. As a vital member of the Network Support Team, you will play a key role in the maintenance and optimization of our network systems. Your expertise will help ensure seamless connectivity, high performance, and overall reliability within our organization. We emphasize a proactive approach to network management, enabling us to quickly identify and resolve issues, thereby minimizing service disruptions

The Senior Cloud Network Engineer is accountable for integrating new functional devices, VNF/CNF services, connectivity and on time error-free configuration changes in Orange SD-X network and respective services, using HMI (CLI, Gitlab pipelines, scripts) or contribute to coding intended for this purpose In order to accomplish this goal, this individual will interface with Vendors and internal entities responsible of Cloud Infrastructure and services design,deployment and monitoring of hardware and services (including operational teams) This individual will also need to develop and provide the highest level of support related to SDN/OPC Infrastructure Operational validation of cloud network infrastructure, service design, orchestration chain, security flows, network related changes Create, test and maintain reusable code (Python/Ansible scripts, APIs) intended to deploy and maintain shared cloud infrastructure elements based on input from Vendors, Design and operational teams Study and build of migration plans to implement target topology and/or design Coordinate and activate managed customer SDN changes: Create detailed and clear Infrastructure or Service Change Guidelines to Network Operations to smoothly implement changes with a combination of automated and manual steps including fallback and pre-post checks checkpoints Proactive audit of Cloud infrastructure to identify potential vulnerabilities and weakness Own infrastructure and service levelling, compliance to security and engineering rules and ensure minimum level of operational and security weaknesses on the SDN infrastructure Minimum of 8 years related work experience in organizations within the Telecom or IT/Software industry Python and/or Ansible experience on IT/networking environment Agile and Devops experience Hosted Wholesale OINIS

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: Senior Platform Engineer (Senior - Network Observability Engineer) in Network Observability will be responsible for Administering and Leading the DTCC Network Infrastructure Monitoring tools. This role will partner with the Network Observability Engineering team to ensure that ensure monitoring and instrumentation are properly configured in all critical locations of the Network. The role will work closely with DTCC Network Operations and Network Engineering teams to understand troubleshooting challenges and translate the challenges into action plans using Topology analysis and visualization using a suite of tools at DTCC. Your Primary Responsibilities: Data collection: Gather information from network devices like routers, switches, firewalls, servers, and endpoints. This data includes network traffic, log files, SNMP MIB file maintenance and device statistics. Data analysis: Use advanced analytics to process and analyze the data to identify patterns, anomalies, and trends. Documentation: Create documentation, schematics, templates and presentations for operational use, management and stakeholders. Ensure Disaster Recover Steps and High Availability principles are maintained at all times. Troubleshooting: Use the data to identify root causes of issues and troubleshoot complex connectivity issues. Visualization: Create custom dashboards and visual representations to gain insights from the data. Collaboration: with Engineering and Operations teams to ensure end to end support for design, implementation, and operations. Solutions should support end to end success. Enhancing User Experiences: Observability engineers identify areas for improvement in user experiences by analyzing telemetry data, optimizing performance, and reducing bottlenecks Qualifications: Minimum of 6 years of related experience Bachelors degree preferred or equivalent experience Fosters a culture where honesty and transparency are expected. Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date. Invests effort to individually coach others. Builds collaborative teams across the organization. Communicates openly keeping everyone across the organization informed. Specific Skills & Technologies Participate in Network Engineering System Design and Implementation Projects to ensure observability principles are applied to every project. Provide insights and guidance on telemetry requirements, instrumentation strategies, and best practices to ensure observability is built into the system from the ground up. Partner with Observability Engineers to develop dashboards and routines to constantly provide an overview of the health of the DTCC network ensuring business readiness at all times. Strong understanding in technologies like: Splunk, NetBrain, OpenText tools suite, SolarWinds, Event Management Tools, syslog, Network Analysis Tools, Gigamon Packet Directors, SNMP, and Packet Capture tools. Advance knowledge of networking monitoring protocols, such as: SNMP v3, netflow, etc. Extensive experience managing an NPM/APM tool like NNMi, SolarWinds, etc is required. Ability to monitor and analyze performance of Network systems using a diverse set of Network Capabilities and a variety of tools. Strong Network Troubleshooting skillset in a Network Campus & Data Center environment. Ability to help solve sophisticated challenges using modern Network Monitoring, Observability, alerting, reporting, dashboarding technologies.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Google Cloud Platform Architecture Good to have skills : Cloud Network Operations, React.jsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and contribute to key decisions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the development and implementation of new features- Conduct code reviews and provide technical guidance to team members Professional & Technical Skills: (Project Specific)-Mandatory Certifications:GCP Associate Cloud Engineer OR GCP Professional Cloud Architect-MUST HAVE S:Hands-on experience in setting Cloud foundations/Landing zone, Cloud infrastructure design, network architecture design & implementation, Cloud security, logging & monitoring, -Hands-on experience in at least two or more disciplines :GKE migration, GCVE migration, CloudBuild & Cloud Run, VM migration to GCE, CI/CD pipeline, -Hands-on experience in writing Infrastructure-as-code using terraform scripting. -Excellent verbal & written communication in English.- Must To Have Skills: Proficiency in Google Cloud Platform Architecture- Good To Have Skills: Experience with Cloud Network Operations- Strong understanding of cloud architecture principles- Hands-on experience in designing and implementing scalable cloud solutions- Knowledge of containerization technologies like Docker and Kubernetes Additional Information:- The candidate should have a minimum of 5 years of experience in Google Cloud Platform Architecture- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationBE Summary :Develop and maintain network automation scripts, tools, and workflows using Python, Ansible, Terraform, and other technologies. Implement and troubleshoot network automation solutions for various network devices, platforms, and services, such as routers, switches, firewalls, load balancers, VPN, SD-WAN, etc. Design, develop, and implement automation solutions using Python/Ansible to streamline network operations and enhance efficiency. Utilize protocols such as Netconf and Restconf to interact with network devices programmatically.Should be well acquainted with Network libraries of Python :Netmiko/Paramiko/Napalm Roles & Responsibilities:Analyzing Automation requirements.Creating and implementing test scripts.Analyzing test results.Collecting test requirements.Developing strategies for the implementation of tests.Test planning.Preparing reports and documentation.Integrating automation tools.Develop Automation Framework for different platforms (CISCO/ARISTA/F5/Bluecat) Professional & Technical Skills: Creating Automated reports queried from the device console.Generate network utilization reports via automations.Determine the automation capabilities (e.g. APIs) of the products and platforms involved.Design workflow and inventories that will serve as the foundation for building an automation solution.Identify the problem to be solvedwhat needs to be automated and whyDevelop automated validation and testing procedures for network infrastructure.Passion for customer experience and successSolicitude in helping customers throughout their automation journey.A collaborative, team approach, working on internal and external efforts.The drive necessary to see a project through to completion.Experience automating network configuration deployment using modern scripting languages (e.g. JavaScript, Python/Ansible)Bachelors degree in information technology related field of study with a network/software engineering Understanding of network infrastructure and network hardware. LAN and WAN experienceMin 6 years of experience in network automation and programmability.Cisco Certified Devnet ProfessionalExperience with Data Analytics and Reporting tools such as Tableau and Power BI Additional Information:Familiar with Robotic Process Automation (RPA), SQL queries, REST API, PowerApps and Power AutomateExperience working in extremely large-scale computing infrastructures. Proven ability to work effectively across multiple teams. A 15 years full time education is required. Qualification 15 years full time educationBE

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are seeking a detail-oriented and proactive Usage Assurance Analyst to join our team. The primary responsibility of this role is to ensure accuracy in revenue streams by performing thorough reconciliation processes between mediation systems and billers. The ideal candidate will be vigilant in identifying and resolving issues related to usage and revenue, ensuring a seamless experience for our customers.1.Reconciliation:Perform reconciliation between mediation systems and billers to ensure accuracy in revenue and usage data.2.Issue Identification:Highlight and report discrepancies related to usage and revenue to the concerned teams. Ensure that these issues are resolved promptly to avoid any customer impact.3.Switch Level Monitoring:Monitor switch levels closely to detect and resolve any anomalies in real-time, ensuring smooth operations.4.Billing Cycle Management:Track and manage all issues related to billing cycles. Ensure timely follow-up and resolution to maintain accurate and timely billing processes.5.Reporting:Prepare and maintain detailed reports on reconciliations, anomalies, and billing cycle issues for internal review and continuous process improvement.6. 3-4 years of experience in telecom billing, billing operations7. Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements8. Collaborate with cross-functional teams including IT & operations to identify and resolve Usage assurance issues9.Conduct regular audits and reviews of billing systems, contracts, and processes to ensure compliance with regulatory requirements and industry standards.10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of Usage assurance activities and report on performance to senior management.11. Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. What are we looking for Qualifications:Bachelors degree.Strong analytical skills with the ability to identify discrepancies and resolve them efficiently.Experience in usage assurance, reconciliation processes, or billing in a telecom or financial services environment.Excellent communication skills, with the ability to liaise effectively with different teams.High attention to detail and the ability to manage multiple tasks simultaneously.Experience/Understanding with mediation systems and billing platforms.Knowledge of telecom networks and switch level monitoring.Proficiency in data analysis and reporting tools. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements.Fraud detection through product UAT5-6 years of experience in telecom revenue assurance, billing operations, or financial analysis/audit in the telecommunications industry.Experience in pre-bill & post bill validation and complete understanding of bill generation.Experience in reviewing contract and suggesting changes in supportable language.Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures.Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue).Continuous monitoring of data stream from partner operators and internal sources.Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data flow. What are we looking for Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders.Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software like Power BI Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Telecom background with good knowledge of revenue assuranceAnalyzing data to identify trends and opportunities for improvement in day-to-day process and enhance revenue recovery opportunitiesExpert knowledge of MS Office products (Excel, Access, PowerPoint)Good Analytical Skills / Effective communication and presentations skillsStrong planning, Critical Thinking & Creative problem-solving approach is expected What are we looking for Candidate should have strong interpersonal skills and stakeholder managementAbility to take initiative, work independently and self-motivated personPrevious experience in Revenue Assurance part will be an added advantage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title - GN-Comms & Media -Mobile Private Networks Consultant Management Level: 9-Team Lead/Consultant Location: Gurugram, DDC1A, NonSTPI Must-have skills: Intelligent Networks Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Work in teams to deliver projects for global clients, and be responsible, with minimal supervision, for: Independently liaise with customers and convincingly present solutions - especially in an unstructured and ever-changing client environment. Be able to independently question the customer, when required Gather business requirements from client stakeholders via interactions like interviews and workshops Understand customer needs and translate them to business requirements (business requirement definition), business process flows and functional requirements thereby acting as an interface between business and technology teams Ability to understand the as-is process; understand issues with the processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Engage all the stakeholders as a virtual team (Customer, Development and Accounts team, Product manager, operations) for sales origination, solutioning and delivery Propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks Business Development: Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for different areas Support proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables Develop assets and best practices, point-of-view, research, or white papers for use by the team and larger community Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience Diversity Candidates preferred Candidate should have 1-6 years experience of working with consulting / services provider firms in the telecom networks service assurance domain. Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory Exposure to global clients is preferred Have done a project delivery or performed POC related to use-case enablement using Private network Certifications related to BPMN, eTOM, ITIL, SID, TAM or similar is good to have Should have Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong analytical, problem-solving skills and good communication skills Should have Cross-cultural competence with an ability to thrive in a dynamic environment Preferable working knowledge of Automation across RPA / Artificial Intelligence / Machine Learning etc. Good experience of team Management Coach and mentor team members in projects, on asset development, BDs, and overall professional development Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (CN) team. It focuses in serving clients across specific Industries Communications, Media & Entertainment. Communications Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment Focuses on industries like broadcast, entertainment, print and publishing. Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in one or more Telecom Domains Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role! Technical Experience Must-Haves Experience in building 5G network strategy, Operating Model design, Process Transformation, governance & program management Experience in assessing clients current maturity and recommending the transition strategies and defining roadmap Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment) Experience in Private network rollout planning, capacity dimensioning etc. Experience of working in multi-vendor and multi-technology ecosystem In- Depth knowledge Wireless network technologies i.e., LTE/5G, WiFi5/6, SD-WAN Good understanding of Private Network KPI definitions and measurement Good understanding of network generations, architecture, and 3GPP/ETSI/O-RAN specifications Good To Have Understanding the competitive landscape and market opportunities in Private Networks space Understanding of EPC/5G Core, Edge cloud, Multi Edge Computing (MEC), NFV, SDN and Applications Good understanding on Network Analytics - AI based Service Assurance use cases to drive business/operations benefits Good understanding of Network operations Processes, tools, operating model etc. Familiarity with microservices and CNCF services Basic understanding of SCADA, PLC, Robots, sensors of IT-OT environment, data collection and database system to control logic functions, API gateways, orchestrators, and middleware Core Skills required at least in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e. Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Senior Network Consultant Roles and Responsibilities Provide architecture and technology infrastructure strategy for Customers future direction by providing briefing on new technologies and services available in the marketplace for requirements. Engage and participate in new design, solutions, and development activities. Design, upgrade, control, and configure existing network and security systems by monitoring the environment; identifying gaps; evaluating and implementing enhancements, policy, and procedures; and solving highly complex issues. Design, deploy, and migrate legacy WAN to SD-WAN cloud solutions. Carry out implementation of network projects assigned, using established process and best practice principles. Prepare high-level and low-level diagrams (HLDs and LLDs). Prepare bills of materials (BOMs), design documents, and technical presentations for the Customer. Work closely with project managers and the Customers technical authorities to ensure smooth delivery of project deliverables. Direct and guide complex network implementation. Design, install, configure, and test data networks for complex and heterogenous systems. Employ a good skillet of adopting new infrastructure knowledge and working with stakeholders for design proposal. Provide a threat intelligence feed so Customer can understand current trends and threats and make informed decisions about appropriate response actions. Proactively perform maintenance for service line (e.g., failover testing, device access audits, configuration audits, backups, patch-level validations, document validations). Data network technologies (WAN, LAN, WLAN, SD-WAN, SD-LAN, MAN, MPLS, VPN, etc.) and data communications technologies. IP routing protocols (e.g., BGP, EIGRP, OSPF, VRRP, LDP, RSVP, STP, RSTP, MSTP, multicast, and policy-based routing). Product Experience SD-WAN, SD-LAN, and campus LAN devices both wired and wireless using Cisco, HPE Aruba, Juniper, and Dell products SD-WAN: Viptela, Silver Peak Cisco Data center grade switches Cisco Nexus Cisco Software-Defined Access (SDA) and DNA Center (DNAC) Cisco Web Security appliances Cisco Identity Services Engine (ISE) Bluecoat Security Platform: proxy servers and management center DNS, DHCP, and IP Address Management (DDI): Infoblox, EfficientIP Soft Skills Customer handling and stakeholder management skills Ability to work with people in different time zones Ability to operate in a fast-paced, evolving environment; appropriately prioritize tasks; and keep abreast of the latest technology Demonstrated ability to build strong, effective customer relationships Analytical skills to interpret IT user requests and understand end-user requirements Solid knowledge of the IT Service Management framework, practices, and process experience Service delivery task skills (reporting, customer relationships, SLA management, etc.) Experience in preparing design documents and presentations during Customer workshops Excellent analytical and troubleshooting skills Strong verbal, written communication skills Creative thinking in implementing service improvements (automation, incident reduction, etc.) Willingness and flexibility to learn new technologies, scale up quickly, and adapt to different roles as situation demands

Skill required: Network Operations - Retirement Planning Services Designation: Quality Engineering Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCovers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds What are we looking for Retirement ServicesAbility to manager various stakeholdersAbility to work on stringent timelines Roles and Responsibilities: "Analyst, Client ServicesThe Client Services Analyst provides day-to-day support for retirement plan clients. Working under close supervision, this job supports clients during the onboarding process, maintains day-to-day contact with clients, and writes and issues client communications.Key Responsibilities and DutiesSupports existing client relationships by responding to client queries and requests promptly and effectively working with clients on inquiries and ensuring client expectations are met.Identifies and resolves problems and transactions for issues involving client experience.Performs research, analyzes data and follows up with other functional departments to answer ad-hoc client queries on a wide variety of investment, operational, compliance and regulatory topics.Ensures that all individual trades and accounts have been reviewed and verified.Prepares and delivers weekly, monthly and quarterly valuation reports to clients.Supports the onboarding of new clients including interfacing with Legal, Sales and Relationship Management.Liaises with Fund Managers in developing and overseeing the implementation of support strategies to service existing clients. Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : A 15 Years of full time of education Summary :As a Network Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements. Your typical day will involve overseeing the life cycle of these elements, ensuring that all configurations are accurate and up to date. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to enhance service delivery and operational efficiency. This role requires a proactive approach to problem-solving and collaboration with various teams to ensure seamless network operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Monitor network performance and troubleshoot issues as they arise.- Document processes and maintain accurate records of network configurations and changes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and software.- Ability to configure and manage routers, switches, and firewalls.- Familiarity with telecommunications standards and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 Years of full time of education is required. Qualification A 15 Years of full time of education

Position Summary As the Incident Manager, you will oversee all aspects of the Major Incident Management process, from identification to restor al of service as quickly as possible to minimize the impact to business operations . During the major incident lifecycle, the Incident Manager ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and support team performing the root cause analysis & and conducting follow-up meetings. Also, the IT Incident Manager will drive continuous improvement activities including focusing on driving down incident count s , reducing Mean time to Restore ( MTTR ) and incident duration and will act as an escalation point for leadership and our business partners . Some of the things you will be doing. Participate in a 24/7/365 on-call rotation. Point of contact for all Major Incidents. Work independently to manage critical incidents, including facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results. Craft clear and concise executive style major incident technology communications in a timely manner per the service level objective (SLO) to incident resolution. Manage major incident intake bydetermination of Impact and Urgency to access appropriate prioritybased on situational appraisal and extracted information from our partner functions. Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. Documenting root cause details and preventative action items for Problem Management. Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. Maintaining a heightened level of sensitivity to future business impact and risk to customers/stakeholders. Acting in a leadership style capacity and having general oversight on our most significant Major Incident events. Establish and cultivate relationships with stakeholders to create and support the incident and problem management processes. Generate KRI/KPI reporting to measure success of the incident management process, trend analysis reports of recurring incidents, monthly metrics major incidents and other reports as required. Initiate actions to resolve potential interruptions to service identified during proactive and trending analysis of IT incidents. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Participate in other projects and duties as assigned. Skill Requirements Must be able to work independently, take the initiative and be a self-starter. Must have minimum 4yr experience in Incident manager role with overall experience of minimum 6yrs+ Strong facilitation skills to command-and-control major incident bridgesto ensure timely resolution (Actively run a major incident bridge independently). Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. Ability to self-motivate, work in high pressure and fast-paced environment to identify and implement appropriate day to day actions with high-level direction and minimal guidance. Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. Working knowledge and experience with Enterprise Service Management (ESM) platforms such as ServiceNow, or equivalent ticket management tools. Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. Experience with high availability/incident response working on call. Fluent in English verbal and written. Some of the soft skills abilities required for you to be successful in this role include: Critical Thinking, Problem Solving and Deductive Reasoning. Leadership Capacity, Capability, and Competency (Leaders inspire other to take action) Commanding presence to manage major incident bridge effectively. Active Listening with the ability to learn, develop and execute quickly Great Team Player Characteristics. Maintaining a professional demeanor and attitude to control the chaos. Ability and confidence to act decisively and take constructive feedback. Exercise influence over a wide variety of individuals at all levels of technical & business leadership. Ability to multi-task and make good judgments in a dynamic and high impact environment. Ability to challenge the assumptions and information that does not reflect accurately the situation at hand. Excellent phone video presence and verbal written communication skills. Strong relationship management and client centric mindset. Additional Preferred Qualifications: Strong working knowledge of ITIL and IT Service Management processes, specifically around incident and problem management. ITIL certification. Working experience and knowledge of end-to-end IT software and systems solution delivery from idea conception, design, development and transition into production operations and maintenance. Experience including software development, Unix systems administration, and cloud-based application management. Experience working in an IT Operations Command Center or Network Operations Center (NOC) for large enterprises. Strong formation in running incidents situations crisis events in a large, complex enterprise environment. Experience & Education Requirements Demonstrable experience working in an operational area of IT, within a large or multi-client environment. Graduate Degree Holder or Equivalent Participate in a 24/7/365 on-call rotation and a rotating schedule of day and night shifts. Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. Must have minimum 4yr experience in Management Incident Manager role with overall experience of minimum 6yrs+.

Role & responsibilities 1. CCNA/CCNP Certification 2. Understanding about enterprise large IT network & security devices 3. Hands-on Experience in deployment of large enterprise networking 4. Understanding about L3 switching, routers, UTM firewall, Load balancer and other supporting network devices 5. Experience in Network monitoring tools deployment and management 6. Understanding of MPLS, VPN, Site-2-Site tunnel, Proxy servers, SMTP Gateway, 7. Understanding of Any cloud networking concepts and experience of their management 8. Participation of the creation and maintenance of available documentation regarding processes, network mapping, and network configuration. 9. Escalation Management - internal and external 10. Excellent knowledge of best practices around Network management, control and deployment Preferred candidate profile Candidates with proven experience working with network support and security modules along with CCNA certification and exposure in Palo Alto firewall and Azure cloud are strongly preferred. Candidates who can join immediately / within 30 days would be strongly preferred

Hi, We are hiring for the Leading ITES Company for Network Support Engineer Profile. Overview A Network Support role involves maintaining, troubleshooting, and optimizing an organizations computer networks to ensure reliable connectivity and performance. Professionals in this role are responsible for monitoring network systems, resolving connectivity issues, configuring hardware like routers and switches, and maintaining documentation and updates. They require a solid understanding of networking protocols (such as TCP/IP, DNS, and DHCP), network security, and basic scripting. Typically, candidates hold a degree in IT or Computer Science and certifications like CCNA or CompTIA Network+. Network Support serves as a foundational role. Job Description : 1. Network Monitoring: Continuously monitor network performance, uptime, and security. Use tools like Nagios, SolarWinds, and Wireshark to detect issues. 2. Troubleshooting & Support: Diagnose and resolve hardware, software, and connectivity problems. Provide Tier 1/Tier 2 technical support to internal teams or clients. 3. Installation & Configuration: Set up and maintain routers, switches, firewalls, and wireless access points. Configure IP addressing, DNS, DHCP, and VPN connections. 4. Maintenance & Updates: Apply patches and firmware updates to network devices. Maintain backup systems and recovery protocols. 5. Documentation: Maintain accurate records of configurations, incidents, and network layouts. Document standard operating procedures (SOPs) and troubleshooting steps. Required Skills Networking protocols (TCP/IP, DNS, DHCP, VPN) Familiarity with Cisco, Juniper, or similar hardware Knowledge of network security principles Understanding of OSI model and IP addressing/subnetting Basic scripting (e.g., Bash, PowerShell, or Python) Typical Qualifications Bachelors degree in Computer Science, IT, or related field Certifications like: CCNA (Cisco Certified Network Associate) CompTIA Network+ ITIL (for service management)

Job Designation: Technical Engineer (NOC Support) Location: Bengaluru, India Required experience (in years)- 1 to 3 yrs Responsibilities: Responsible for handling Level 1 analysis, trouble shooting and resolution. Responsible for handling product queries. Operation and Maintenance of system, platform, and interconnects including performing daily checklists and troubleshooting. The network elements include apps server, signalling interfaces, data base server, storage array, Oracle, Sun, HP and other hardware. Handling all the communication related to the assigned customer accounts. Coordinating the issues internally and with outsourced partners, service providers (ISPs, ILD/NLD carriers) and onsite teams. Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use. To interface with customer for all CSRs internal and external. CSR handling on a 24/7 service level and to work in any shift. Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution. Participate or organize Technical Call Bridge to address technical diagnostics with in collaboration with customers and partners. Maintain all the connectivity and account details from a support perspective to provide efficient support. Ensuring SLAs to better level than customer contract. Educational Qualification: B.E. / B.Tech. , M.E./M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA Skill Sets: Experience in Network Operations, troubleshooting customer issues related to wireless technologies Strong Knowledge of GSM, SS7, SCCP and Core Network Operating Systems: Unix, Solaris Excellent troubleshooting skills Strong computer skills are required, with specific experience in HP Unix or Sun Solaris and Windows environment Ability to work in a team environment serving multiple global customers Strong English communication skills and sense of urgency Work Experience: 3 years of experience working as part of a 24X7 NOC team Min 2 years of related mobile telecom network operations environment required.

Dear Candidate, We are hiring a Network Design Engineer to design and implement scalable, secure enterprise networks. Best for engineers who specialize in network architecture and high-availability design. Key Responsibilities: Design LAN/WAN, VPN, and wireless networks for enterprise needs Create network diagrams, capacity plans, and security segmentation strategies Evaluate network performance and optimize for latency and uptime Collaborate with security, cloud, and infrastructure teams Required Skills & Qualifications: Expertise in routing, switching, firewalls, and network protocols (BGP, OSPF, VLANs) Experience with Cisco, Juniper, or Aruba enterprise gear Familiarity with SD-WAN, NAC, and network monitoring tools Bonus: Certifications such as CCNP, JNCIP, or CWNA Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Summary As a Senior Specialist Engineer will operate and support Novartis IP Telephony & MS Teams Telephony globally. Will drive standard global solutions in telephony, telecommunications & Contact Centre including all corporate telephony services while continuously improving service quality. About the Role Major accountabilities: Supervises service provider operation of a MS Teams telephony, Global AudioCodes Session border controller infrastructure & Cisco Unified Communications Manager clusters supporting several countries globally Understands MS Teams & IP Telephony, telecom, and Cisco IPT services including their components and processes, and serves as an expert of processes that enable or support the service. Ensures that the current and future service level requirements and procedures are identified, understood and documented appropriately (in SLA and service documents). Ensures effective monitoring, performance and continuous improvement of the service. Reviews and assesses service gaps and addresses gaps/risks where identified. Shared responsibility across MS Teams telephony & Cisco IPT service management for service records and documents (SOPs, Work Instructions, Service Operations Manual, etc). Liaises with the appropriate process owners throughout the service management lifecycle. Reviews, assesses and approves or rejects Changes to evaluate their impact on service quality. Ensures evaluation of changes relating to configuration items within the scope of the service. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Ensures that the relevant people and teams from underpinning IT Services are engaged in the delivery and support of the service. Ensures that service level reports are produced for the service and that breaches of service level targets are highlighted, investigated and acted upon. Accepts complaints and escalates (where necessary) to reach resolution. Identifies opportunities for continues improvement for the service, delivers improvement plan and manages/coordinates them. Reviews and acts based on KPI reporting. Key performance indicators: Trained according to SOPs Continuous uptime of business telephony services Service request time to resolution Capacity management in line with forecasted demand. Incidents and resolution rate based on mean time to resolve by incident type KPIs on key ITSM processes maintained within desired levels. Demand management is supported within agreed SLAs for IP Telephony. Minimum Requirements: Work Experience: At least 8 years of working experience in MS Teams and Cisco call manager IP Telephony, network operations, or telecom Working experience with a range of network and UCC Tools, platforms, business Intelligence solutions, best practices for Service Management such as ITIL v3 Working experience with implementation of new processes or methodologies in complex organizations Skills: SKILLS/JOB RELATED KNOWLEDGE Microsoft Teams telephony and associated endpoints Audiocodes infrastructure for IP telephony Cisco Unified Communications Manager and full stack Cisco network infrastructure and telecom carrier products PSTN/telecom carrier services Demonstrated ability to manage geographically or functionally dispersed teams Understands the ITSM Tool stack, such as the required or underpinning IT Services and their service components. Excellent negotiating skills. Good understanding of business processes and objectives. Good understanding of Water fall & SDLC model including HLCCD for Documentation. Risk Management. Vendor Management. Languages : English. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Responsibilities and Skills Efficient Ticket Handling for Customer Satisfaction : Manage tickets proficiently to ensure optimal customer satisfaction upon resolution. Comprehensive Troubleshooting : Identify and resolve issues concerning Desktop/Laptop Hardware, Network, Operating Systems, and Software through systematic troubleshooting. Server Configuration and Maintenance : Configure and maintain Windows Servers, AWS servers, and various software utilities for seamless operations. Flexible Shift Work : Ability to work in 24 7 rotating shifts, ensuring continuous support and system availability. Network Infrastructure Management : Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations for smooth network operations. VPN and VLAN Management : Maintain and troubleshoot VPNs, VLANs, and other network configurations for secure and efficient communication. Server Backup and Maintenance : Manage Server Backups, Patches, routine tasks, and data restoration to safeguard against data loss and system downtime. Emergency Support : Provide remote and in-office emergency support during non-office hours to address critical issues promptly. Telephony Configuration : Configure and troubleshoot IP Phones and VOIP systems for seamless communication. Active Directory Management : Manage Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments for efficient user management. Email Configuration and Migration : Configure and migrate users and mailboxes in Active Directory, Exchange, and Office 365 for streamlined email communication. Web Server and Database Management : Configuration and Management of IIS and SQL Servers for efficient web hosting and database management. Virtualization Platform Administration : Administer and Manage Virtual Machines through Hyper-V and other virtualization platforms for resource optimization. Effective Communication : Communicate effectively with local and overseas users while providing remote support to ensure clarity and understanding. Mail Gateway Configuration : Manage mail gateway configurations to enhance email security and efficiency. Proactive Monitoring : Proactively monitor Server Logs/Resources to prevent outages and ensure continuous system availability. Skills Required: Networking Proficiency : Strong grasp of core networking principles including LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls. Active Directory Expertise : Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies for efficient user and system management. Quick Learner and Self-Motivated : Ability to quickly grasp new technologies, self-motivated with a proactive attitude toward issue resolution and technology learning. Team Player with Strong Customer Service Skills : Collaborative team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills. Attention to detail in communication (both oral and written) is essential for effective collaboration and support delivery.

Job Duties Windows server and workstation Patching Subject Matter Expert Coordinate client patching for ... Advisory-Digital-MITS-Patching Administrator -L4/L5 Advisory-Digital-MITS-Patching Administrator -L4/L5 27-05-2025 Job Summary Reports To Position Candidates Job Title Advisory-Digital-MITS-Patching Administrator -L4/L5 B.E/B.Tech Experience Required (yrs) 6 - 8 years Job Description Job Duties Windows server and workstation Patching Subject Matter Expert Coordinate client patching for all patching entitlements under our Service Agreements Be able to support patching maintenances Assist in tracking all patching entitlements under our Service Agreements Shift: Friday Tuesday 8:30am 5:00pm IST Coordinate CVE response for Zero Day Patching Acts as the primary coordinator for Patch Management activities for monthly endpoint security patching for Windows devices Schedules, coordinates, gains approvals, and plans Windows security patching for customer devices Analyzes risk and test patching on a monthly basis, based on Microsoft Patch release schedules, community feedback, and internal testing Coordinates with account team representatives to ensure Patching execution is unobtrusive and planned according to customer requirements Designs and implements documentation and procedures for Managed Services & the NOC team on execution of security updates in adherence to industry best practices Oversees and manages tooling required for execution of Patch Management including but not limited to N-central PME (Patch Management Engine) Oversees onboarding and kick-off of Patch Management for new employee contracts and onboardings including providing input on licensing, customer environment requirements, special environment considerations Maintains and supports non-Windows Patch activities including but not limited to 3 rd Party Application Patching, Ad-hoc Network/Firewall patching entitlements and other security and firmware updates Coordinates with Network Operations Center, Escalations resources, and Customer Success Managers within Managed Services to maintain proper scheduling and execution of off-hours Patch Management activities Participates in an on-call rotation to assist with Patching processes during off-hours shifts Other duties, as required Supervisory Responsibilities: N/A Qualifications, Knowledge, Skills, and Abilities Education: High School diploma or GED, required Bachelor s Degree with major in Information Technology or Computer Science, preferred Experience: Four (4) or more years of experience managing, troubleshooting, configuring patching maintenances Experiences in Patch Management Engine (PME) patching Experience in one of the following technical areas: O365/M365, Azure/AWS/Cloud Technologies, Complex Networking, Physical Infrastructure & Server OS (Hypervisors, SANs, Virtualization), required Three (3) or more years of experience in security and patch management of Microsoft Windows operating systems, required Experience troubleshooting Server OS, Virtualization, Networking, Cloud, and other Infrastructure stack incidents Client facing consulting experience, preferred One (1) or more years of experience in third-party patch execution utilities such as SCCM or Azure Intune, preferred License(s)/Certification(s): Certification(s) in Windows Server Hybrid Administrator Associate (AZ-800, AZ-801) preferred Certification(s) in Azure Security Engineer Associate (AZ-500) preferred Software: One (1) or more of the following, required: Microsoft Operating Systems suite of products such as: Office 365, Active Directory, Azure, Exchange, Windows Server Remote Management or Monitoring/Observability Solution Software. Ex. N-Central, Auvik, PRTG, Nagios, NetFlow FortiOS or other Firewall Software Experience Azure Cloud suite and specific technical areas within (EntraID, Intune, ASR) Complimentary experience with Microsoft Windows systems and other network adjacent systems (voip, SAN, Hypervisors, etc), preferred Language: N/A Other Knowledge, Skills & Abilities: Strong verbal and written communication skills Excellent interpersonal and customer relationship skills Ability to react quickly, decisively, and deliberately in high-stress, high-impact situations Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Ability to successfully multi-task while working independently or within a group environment Ability to work well under pressure while dealing with unexpected problems in a professional manner Ability to communicate technical issues with non-technical people Possesses good work habits, a strong work ethic, and is able to adhere to company work hours, policies, and standard business etiquette Keywords: Microsoft, Windows, Patching, Patch, Management, 3 rd -party, Security Update, Firewall, InTune, SCCM, N-central, Managed Services, Infrastructure, Azure, System Administration, Tools

Job Role - Responsible for overseeing and managing IT Operations Management (End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management) Job Responsibilities- 1. Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management. 2. Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools. 3. Manage team of operations support specialists, coach them and provide trainings as necessary. 4. Define, manage and maintain KPIs, processes and policies to continually improve IT Operations. 5. Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations. 6. Respond and resolve user issues in a timebound manner. 7. Perform regular audits and assessments of existing operations to identify opportunities for improvement 8. Ensure Compliance and adherence of MSILs IT Policies 9. Manage Procurement and Maintenance of End User Computing Hardwares and Softwares 10. Conduct market research to identify potential vendors and stay updated on industry trends and advancements in IT Operations Area. Educational Qualifications- BE/ BTech Work Experience - 6 years (Min) to 10 years (Max) Competencies/ Skills - a) 5-8 years of experience in managing IT Operations with proven experience in End User, Service Desk, Data Centre, Facility, LAN, Security and Vendor Management b) Excellent Customer Centricity c) Good Aptitude and Assertiveness d) Good Presentation and Communication skils e) Good knowdledge of ITSM Tools f) Ability to work collaboratively across teams and manage multiple projects simultaneously.

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job ID: 35488 Job Level: PT1 Core Job Location: Gurgaon/ Bangalore Function: Chief Operations Office (COO) Why we need this role: To provide technical resolution to faults on Colt backbone networks, owning all complex hardware / software faults generated on the network to resolve any issues escalated by the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults. . What you will do: Co-ordinates investigations and proposals for changes and circumventions; monitors implementation of remedies in liaison with other functions Determines and initiates preventive measures, such as identifying and investigating suspect software and other components Makes decisions and gives information and advice for incident control, in line with SLAs Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders Monitors deviations from requirements or SLAs and takes appropriate action Analyses problem management processes, advises on improvements and leads project activity to implement them Analyses trends, creates and monitors plans and strategies to investigate and resolve incidents and problems What we re looking for: The ideal candidate with 6+ years of relevant industry experience in operations (Access and Core Network). Good understanding/Knowledge on troubleshooting/ installation on Core IP network backbone. SDWAN experience will be preferred. Excellent knowledge of Cisco IOS XR, Juniper JUNOSe Advanced knowledge of BGP, ISIS, MPLS (L2, L3 VPN), IPSec, Traffic Engineering Basic understanding of the architecture of the following hardware platforms; Cisco NCS, Cisco ASR and Juniper MX Basic understanding of the architecture of the following switching platforms; Cisco 3750, 4948, etc. Alcatel 7470, 7270 (5620SAM) Cisco ACI, SDWAN (Versa, VeloCloud, etc.) Basic understanding of SDH and optical technology. Knowledge of QOS techniques. Understanding of ARBOR Peak flow and TMS advantageous. Good Shell, Perl or Python experience and can demonstrate writing scripts. Skills Network Operations Carrier Services Business Intelligence Building and Managing Teams Supervisory Leadership Network Operations Standards and Procedures Network Operations Diagnostics Education A bachelor s or master s degree in Information Technology, Engineering or a relevant field What we offer you: Looking to make a mark? At Colt, you ll make a difference. Because around here, we empower people. We don t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you ll be encouraged to be yourself because we believe that s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at Our People site including our Empowered Women in Tech.

As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracles Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence. An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations. Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us! Career Level - M3 Career Level - M3 Roles and Responsibilities: The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle s Cloud Infrastructure as part of the Global Network Operations Center organization. Develop a team of highly skilled network operations engineers Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction. Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication. Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure. Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages. Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills. Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results. Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results. Encourage communication of new ideas, solutions, suggestions, and problems. Review for appropriate action or implementation. Participate in continuous learning and professional development. Mandatory qualifications: 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider) 5-10 years of experience in an engineering and operations management role Experience in a technical leadership and management role. Experience driving hiring, onboarding new engineers, and ongoing performance management. Excellent organizational, verbal, and written communication skills. Experience working with large data sets and making data-driven analytical decisions. Excellent judgment in influencing product roadmap direction, features, and priorities. Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.). Bachelor s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field. Preferred Qualifications: Prior experience with large-scale cloud network infrastructure and data center operations

Infrastructure Engineering Senior Advisor - HIH - Evernorth About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Position Overview: This role helps support the operation and performance of Cignas enterprise network - this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives. Responsibilities: Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure Complete all service now tickets in the queues Perform upgrades and refreshes as needed within the environment Able to resolve vulnerabilities when notified of items with a vulnerability Able to provide audit information as requested Provide technical support on incident calls as needed Accurately log and document all information in the network infrastructure Perform investigation and triage for alerts and events Troubleshoot complex/multitier issues within the network infrastructure Perform escalation of incidents to higher tier support groups, vendors, and other support staff Perform monitoring and event management support for the entire network infrastructure Accurately log and document all changes/incidents in Service Now ticketing system Identify opportunities for improvement in the monitoring and event management tools and processes Provide planning and vendor oversight for network change activity Report key performance metrics to management Qualifications: Required Skills: Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal skills. Strong time and project management skills. Familiarity with the following technologies - Cisco networking (SDWAN, LAN, WLAN) Familiarity with network troubleshooting tools/technologies - Wireshark, tcpdump, SNMP, syslog, NetFlow. Required Experience & Education: 13-16 years of experience in Networking Proven experience with support and operations of large-scale enterprise networks College degree (Bachelor) in related technical/business areas or equivalent work experience. Industry certifications such as CCNA and CCNP. Desired Experience: Experience with Cisco ACI Experience with F5 load balancers Experience with Palo Alto, Fortinet, and Cisco ASA firewalls Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access Experience with Python and other scripting tools Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Highly self-motivated and directed Strong organizational skills Keen attention to detail Strong customer service orientation Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. Morning Shift (6:00 AM - 3:00 PM IST / 7:30 PM - 4:30 AM EST / 8:30 PM - 5:30 AM EDT) Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services