Sr Manager - Network Operations & Support

15 - 19 years

7 - 11 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Description
  • Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business unit
  • s overall results.Responsibilities
  • Lead domain specific operations team to meet the uptime targets.
  • Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network.
  • Ensure timely identification & fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
  • Lead and drive operational review meetings with vendors.
  • Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
  • Provide direction and escalation support to 24/7 NOC team.
  • Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
  • The role will lead a large team.Desired Skill sets
  • Extensive experience in operations and project implementation of network technology
  • Customer experience management
  • Understanding of domain and related technologies
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    Tata Communications logo
    Tata Communications

    Telecommunications

    Chennai

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