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5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Essential Job Duties and Responsibilities: Performs day-to-day application administration Monitors and manages application and infrastructure healts Resolves incidents and takes ownership of incidents and see them to full resolution, escalating as necessary Responds to end-user trouble requests through enterprise ticketing system Assists colleagues as needed with LAN, WAN, and Internet, particularly in relation to applications Manages and controls application software licenses Installs and upgrades applications on all platforms Maintains secure applications Assists by interfacing with other teams on all software releases. Provides sign off on various release gateways Troubleshoots server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp) Provides assistance with Windows, UNIX, LINUX, AIX and HP-UX based platforms in relation to application function and performance Monitors system backup/restore/failover software and hardware Conducts performance tuning; optimization of resource configuration on all platforms and LAN Assists in installation and configuration of databases Assists in installing, configuring and operating monitoring software such as SolarWinds Develops knowledge base articles describing installation specific configurations and processes Ensures consistency and professionalism of all incident notes and resolution information General Duties and Responsibilities: Comply with Cubic’s Quality Management System Comply with Cubic Occupational Health, Safety and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organizations Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements: Four-year college degree, in computer science or related technical field, plus a minimum of 5+ years systems administration/analyst experience. Knowledge and experience in supporting applications and Infrastructure. Knowledge of networks, Windows and UNIX Operating Systems. Exposure to Linux editors such as Vi, Nano, and Vim. Experience with virtualization technologies, such as VMWare, Hyper-V, RDS. Knowledge of databases, including SQL Server and Oracle. Knowledge of SQL in general. Board understanding of System Administration/Analyst methodology and principles. Must have excellent communications skills, both verbal and written. Proficient with all Microsoft Office applications. Ability to handle multiple tasks simultaneously and under tight deadlines. Able to understand and carry out instructions provided in various forms (written, oral, diagram) Worker Type: Employee
Posted 2 weeks ago
2.0 - 7.0 years
8 - 12 Lacs
Bengaluru
Work from Office
At Elanco (NYSE: ELAN) it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability the Elanco Healthy Purpose to advance the health of animals, people, the planet and our enterprise. Making animals lives better makes life better join our team today! Position Title: Senior N etwork Monitoring Engineer Reporting to: Network Delivery Director Position Description : We are seeking a Senior Network Monitoring Engineer to assist us in designing and implementing infrastructure and application observability solutions across IT and OT networks. The Senior Network Monitoring Engineer will contribute to delivering various technical products in collaboration with other engineers, architects, and operational support teams. The Senior Network Monitoring Engineer will be part of the team responsible for developing and supporting Elanco s Observability tools . The team collaborates closely with technical service owners , architects, and the operations team to continuously raise the reliability bar for our services while guiding the adoption of Elanco s existing and new monitoring solutions . The team provides direction for implementing modern technologies and a zero-trust strategy throughout all stages of the service development life cycle. Responsibilities: Work with the Network Architect , Network Operations Manager, and Server Platform Operations Manager to design , develop , and maintain the enterprise monitoring tools . Ensure that all projects have an Operations handover plan , including the creation and maint enance of appropriate documentation and knowledge articles to ensure our solutions are easily underst oo d and well -document ed . Oversee infrastructure, server, and synthetic application monitoring projects within the organi zation. Be the ultimate escalation point for operational issue s. Interact with Operations support teams as part of the technology lifecycle and report back on operational challenges . Provide b usiness IT consultancy for monitoring and observability services . Deliver monitoring projects in accordance with agreed-upon policies, processes , and procedures . Proactively research emerging technologies , approaches , and incidents for opportunities to enhance availability through observability . Set and e nsur e the delivered solution meets technical, architectur al, and application principles and complies with our IT Security, Privacy , and Quality needs. Actively building and staying abreast of emerging technologies, guiding teams on how to interpret and best leverage the emerging technologies. Engaging in the community (internally and externally) across multiple channels, looking to share, educate , and inspire. Experience: E xperience in infrastructure monitoring design , including hands-on experience with SolarWinds, Cisco Thousand Eyes, etc . Experience in designing , building , and documenting technical solutions . Experience scripting, including PowerShell Experience with Dashboard creation and reporting Understanding of the principles of infrastructure monitoring systems . Strong communication skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result Strong personal & work organisational skills, including documentation such as diagramming, creation/modification of high and low-level designs, knowledge base articles, etc. Typical Utilization Profile: 25% Focus on high complexity changes : lab, pilot , execution in production enviro n ments , and handover to operations 25% R oadmap, vision, and expansion of monitoring systems 25% Research and creation of new monitoring functions using synthetic testing 25% T eam guidance, mentorship , and documentation maintenance Nice to Have : Familiar with scripting and automation Experience with public cloud platforms (Azure or GCP ) Experience with OT, manufacturing, or other regulated environments Experience with monitoring of DNS, DHCP, Cisco Networks, Meraki Networks, Palo Alto Firewalls, ForeScout NAC, Experience working with vendors and MSPs Strong passion for new technologies , new ideas , and creative ways of thinking Agile exposure and experience SolarWinds Certifications Education Requirements : Associate degree or commensurate industry experience Other Information : Working across time zones to support the global business may be required . Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Posted 2 weeks ago
2.0 - 7.0 years
7 - 14 Lacs
Bengaluru
Hybrid
Job Description Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content. We are seeking a fulltime team member for our fantastic Network Operations Center in India. This is a great chance to join a fantastic Team with phenomenal career opportunities. We welcome Freshers and Returners to the workforce. Diversity is at the heart of who we are. We are seeking quick learners with exceptional communication skills. The ideal candidates must have attention to detail and thrive in the NOC arena and be open to innovation and change. The current team are a diverse mix of dynamic and enthusiastic professionals who enjoy fast paced career development and have fantastic opportunities to develop their career with us. The ideal candidates must be comfortable in an NOC environment, ready to troubleshoot client-side issues, monitor the health of our systems and applications and specific Transformation project activities as we continue to grow our Team and business. Our NOC Engineers play a critical role for Synchronoss in delivering highly scalable and reliable cloud platform solutions to our customers. The NOC is at the heart of our Customer Success and all we do. How you will help: Provide world class customer support to internal and external customers Monitor the networks to ensure its availability to all users Use your ability to manage multiple high priority issues under pressure Respond to automatically generated alarms produced by NOC monitoring software and by using tools and/or engaging Tier 2 & 3 support Facilitate Internal Bridge and send status updates during outages and severity 1 system issues Perform up checks on the various applications to ensure connectivity Monitor Facility Systems such as HVAC and power generators. Process and prioritize customer requests by phone, e-mail for service-related assistance applying to a variety of technologies Identify, diagnose and resolve problems of moderate complexity affecting network performance Follow prescribed trouble and operational procedures and aids in refining them to suit internal and customer needs Perform notifications and follows prescribed escalation procedures Document trouble tickets as actions are taken Record, update, and maintain outage notifications and announcements Shift based role that may include weekends Rotational support may be required Any other duties as determined to be needed by Management suiting the intent of the role Expected job duty breakdown: monitoring 80%, troubleshoot 5%, incident management 5%, training 5%, general administration 5% Who we have in mind: Working knowledge of Linux Basic knowledge of database preferably Oracle/Casandra database Basic knowledge of network elements. Excellent written, verbal communication skills and bridge handling capabilities Working knowledge of monitoring tools, including but not limited to Grafana (Prometheus, Thanos), SolarWinds, Zabbix Proactive production monitoring knowledge preferably for Cloud services, Analytics services Very good analytical skills and initial troubleshooting skills for most of production issues Very good documentation and coordination skills (both internally and externally) Flexible to work 10 hours shift based on company need Hands on experience in Incident Management, ITSM Problem Management (RCAs), CAB, CCT and change coordination/change management Working knowledge on Security alarms monitoring and log analysis (SOC) Very good presentation skills It would be great if you had: Associate degree; or equivalent experience and/or training; or, combination of both ITIL Foundation certified/experience in ITIL principles Assists the LAN Operations Support Technician team when required Assist SNCR SRE team with non-production application builds on REL (Redhat Enterprise Linux) environments. This includes bringing the application down, stopping web logic, deploying new code tags, restarting web logic, bringing up the application and then testing proper functionality Promethues, Thanos, Grafana administration which includes working with development teams to create and apply appropriate SQL expressions and triggers to properly alert stakeholders of potential problems to SNCR production environments. Experience: 2 to 5 years What we offer: Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.
Posted 2 weeks ago
12.0 years
0 Lacs
Chennai, Tamil Nadu, India
Remote
Job Title: Senior Engineer Career Level: D1 Introduction to role Are you ready to disrupt an industry and change lives? As a Senior Automation and Integration Engineer, you'll be at the forefront of redefining our ability to develop life-changing medicines. Your role will involve designing, developing, implementing, and supporting automation activities to streamline operations, improve efficiency, and reduce errors. You'll integrate different systems and technologies to create a cohesive workflow, collaborating with multi-functional teams to identify automation opportunities and ensure successful implementation. Dive into developing scripts, testing systems, solving issues, and providing technical support while adhering to AstraZeneca's lifecycle methodology and practices. Are you prepared to make the impossible possible? Accountabilities Design, development, implementation, maintenance of Automation & Integration Solutions to improve Enterprise IT Management Tools & Systems Build automation scripts using Python and PowerShell to streamline IT processes, system monitoring, and data extraction Automate alerting, remediation, and reporting processes to enhance operational efficiency Develop and handle pipelines in SnapLogic for process automation and data transformation Create and maintain Power Automate flows for task automation, file management, and report generation Collaborate with multi-functional teams to understand integration requirements and deliver efficient automation solutions Troubleshoot, maintain, and enhance existing integrations and automations to ensure reliability and performance Document integration workflows, automation processes, and support knowledge transfer to team members Must demonstrate the capability to identify and propose innovative solutions to improve service performance Essential Skills/Experience Relevant qualifications in Enterprise IT Automation and Integration Tools Proven experience with API Management tools such as MuleSoft, Snaplogic, Azure API Management A Bachelor’s or Master’s degree in Computer Science or a relative field, or equivalent experience Prior experience in an Information Services/Information Technology environment with good business insight Proven experience of being a great partner with 3rd party suppliers Experience of working within a quality and compliance environment and application of policies, procedures and guidelines 8~12 years of experience in build, develop, implement automation solutions for IT Infrastructure Management Tools such as SolarWinds, Cisco, Splunk, Netbox, Tanium, Aternity or similar tools Experience working on building integrations that consume external APIs or build APIs for external systems consumption Experience with Continuous Integration and building continuous delivery pipelines, such as CodePipeline, CodeBuild, and Code Deploy Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into technical design (detailed design), development of requirement, fix any defects, support UAT Experience in scripting and related languages like JavaScript, PHP, Python, PowerShell, Perl, etc Excellent communication, analytical and problem-solving skills Desirable Skills/Experience Well versed in ITIL V3.0 practices and process Agile Methodology Knowledge of Software Development Cycle Certification in Mulesoft, Snaplogic Demonstrate initiative, strong customer orientation, and cross-cultural working Experience in handling Agile based delivery model and able to produce high quality work Experience in working on Large Enterprise Environment globally supporting & working with geographically remote colleagues Ability to interpret and communicate technical information into business language Experience in working with AIOps Tools When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and bold world. At AstraZeneca, you'll be part of a team that combines brand-new science with leading digital technology platforms. Our work has a direct impact on patients by empowering the business to perform at its peak. We are committed to driving cross-company change that redefines the entire industry. With a spirit of experimentation lived every day through events like hackathons, we enable AstraZeneca to perform at its peak by delivering outstanding technology and data solutions. Here you can combine technology skills with a scientific approach while broadening your understanding of our wider work. Ready to make a meaningful impact? Apply now to join our team! Date Posted 02-Jul-2025 Closing Date 30-Jul-2025 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Posted 2 weeks ago
4.0 - 5.0 years
8 - 9 Lacs
Hyderābād
Remote
Designation : Network Security Engineer Job Type : Full-time Experience : 4-5 years of experience Location : Hyderabad About the Role We are looking for a for Network Security Engineers with 4-5 years of Experience to join our team to drive growth. What You’ll Be Doing Reporting to Sr Engineer – Networking team of Engineering department & the key responsibilities would be to: Responsibilities: Operating Systems: Strong working knowledge of Windows 10 and Linux environments for basic troubleshooting and network connectivity issues. Switching: Hands-on experience with L2 and L3 switching, including VLAN configuration, trunking, Inter-VLAN routing, STP, EtherChannel, and Port Security. Routing: Proficient in Static Routing and dynamic routing protocols such as RIP, OSPF, and BGP (basic to intermediate). Network Devices: Configuration, troubleshooting, and maintenance of Cisco and Juniper series switches and routers. Firewalls: Experience with enterprise-grade firewalls: FortiGate is must Strong troubleshooting skills in firewall policy configurations, NAT, VPN setups (Site-to-Site & Remote Access), IDS/IPS, traffic shaping, and SD-WAN environments. Daily log analysis and proactive incident detection and remediation. Monitoring & Network Management: Proficient in using network monitoring tools like PRTG, OpManager, HP Network Node Manager (NNM), and SolarWinds for health checks and proactive alerts. Daily Operations: Conduct daily health checks of network infrastructure: monitoring latency, packet loss, bandwidth usage, and data center performance. Strong troubleshooting and root-cause analysis skills for complex network issues. Effectively manage and document customer issues in detail, ensuring timely resolution. Responsible for escalation to L3 support or vendors when necessary, with thorough problem documentation and follow-up. Cloud Networking (AWS): Familiarity with AWS networking concepts and architectures. Experience in AWS VPN deployment and configuration of FortiGate and Juniper firewalls within AWS environments. Information Security Awareness: Foundational knowledge of security standards such as ISO 27001, HIPAA, PCI-DSS. Awareness of Ozonetel Information Security Framework, policies, and standards (if applicable). Maintain security hygiene across desktop, server, application, database, and network layers. Education Qualification: B.Tech / B.E in ECE, EEE, CSE, or IT B.Sc. graduates with relevant networking experience are also encouraged to apply Job Type: Full-time Pay: ₹800,000.00 - ₹900,000.00 per year Work Location: In person Expected Start Date: 05/07/2025
Posted 2 weeks ago
5.0 - 10.0 years
3 - 4 Lacs
Hyderābād
On-site
Network Operation Center (NOC) Analyst (Hyderabad) As part of our continued expansion, we are looking for a Network Operation Center (NOC) Analyst (IC1-G2) to join our Service Management Centre department. Based full-time in our Hyderabad, India office, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model. Working under the direction of a local manager, as an Network Operation Center (NOC) Analyst your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful. Do you like working with different technologies within IT? Do you have a passion for customer service and support? This role might be for you! You will have the chance to work with a growing company and be exposed to networking, systems, cloud, and security infrastructure. Using critical thinking and problem-solving skills you will provide first-class service to our customers. You will also have a chance to use your organizational skills to coordinate between different internal teams and third-party vendors. This is an exciting position in a fast-paced company that will allow you to showcase your unique qualifications! The Role As a Network Operation Center (NOC) Analyst, working in our Service Management Centre, you will be responsible for: Daily operational support and maintenance of all Continent 8 infrastructure. Monitoring of system availability and performance to minimize downtime and optimize customer services. Supporting customer's requirements targeting a 99.9% continuous service level. Troubleshooting any network related issues and perform root cause analysis. Collaborating with level 3 technical teams supporting DC Hosting, Cloud and Network services. Participation in technology projects across DC, network, cloud domains. The creation and maintaining support & operational documentation. Knowledge, Skills, Qualifications & Experience Required: A minimum of 5-10 years of experience working within a network operations & support environment. Strong customer service orientation is a must. Experience in IP service management such as change and incident Management. Knowledge of some of the following technologies: Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc. Familiar with Network monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc.). Bachelor’s degree in computer science or engineering or equivalent. Excellent organizational and communication skills. Strong technical and problem resolution skills with the ability to work under pressure. Experience monitoring large international networks while working within a global business with multiple locations is advantageous. ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable. The Team We are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working, and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies. A Typical Day After grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout your region. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day. Benefits & Perks At Continent 8 Technologies, we care about the well-being and success of our employees. We offer a comprehensive benefits package designed to support your personal and professional life, including: RRSP matching Competitive benefits and comprehensive health insurance coverage Global learning opportunities Opportunities to advance Cross training in other departments Our Company We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions. Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized, and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly. Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future
Posted 2 weeks ago
7.0 years
0 Lacs
Delhi
On-site
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Summary: As a Network Support Level 3 Engineer, you will work as a team member in Network Operations team. You will report to the Lead Network Engineer, and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyse network faults, identify causes, and implement solutions. Network Performance Monitoring: monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Resolve potential performance bottlenecks. Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security. Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls) and software, ensuring adherence to best practices and company policies. Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals. On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption. Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations. Escalation Management: Serve as the primary contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers. Capacity Planning and Upgrades: Analyse network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving our needs. The Essentials - You Will Have: Education : o Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Experience : o Minimum of 7 years of experience in network operations, with at least 2 years in a Level 3 support role. o Experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF) and services. o Hands-on experience with networking equipment such as Cisco, Juniper, and other enterprise-grade routers, switches, and firewalls. o Proficient in network monitoring and diagnostic tools (e.g. Wireshark, SolarWinds). The Preferred - You Might Also Have: Certifications : CCNP (Cisco Certified Network Professional) or equivalent networking certifications or other relevant certifications. Experience with SD-WAN technologies and network automation. Familiarity with ITIL frameworks or service management processes. Experience with cloud-based networking solutions (AWS, Azure). Knowledge of network security practices, VPNs, firewalls, load balancing and intrusion detection/prevention systems. What We Offer: Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1 Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Posted 2 weeks ago
5.0 years
0 Lacs
Solan, Himachal Pradesh, India
On-site
🚀 Twizhire is hiring for a high-impact leadership role as NOC In-Charge (Network Operations Center Manager) at an organization running 24/7 mission-critical infrastructure. If you're passionate about building resilient networks, leading top-tier engineering teams, and minimizing downtime at scale — this role is built for you. 🔹 Job Title: NOC In-Charge (Network Operations Center Manager) 📍 Location: Solan, Himachal Pradesh | 24/7 Shift Availability Required 🧠 Experience: 5+ years in NOC/Network Engineering & Team Leadership 🔹 What’s in it for you? Own end-to-end uptime for complex, large-scale networks Lead L1–L3 teams across a 24/7 NOC with global visibility Work with top-tier tools (SolarWinds, PRTG, Nagios, Cisco Prime) Drive strategy in incident/crisis management, network security, and performance optimization Interact with C-levels and cross-functional teams to ensure strategic uptime and service quality Be part of a CMMI/ITIL-certified organization that values operational excellence and leadership 🔹 What You’ll Do: Lead the NOC team (L1, L2, L3 engineers); mentor, allocate tasks, track KPIs Ensure 24/7 network monitoring, incident response, and escalation handling Manage and optimize tools like SolarWinds, PRTG, Nagios, Cisco Prime Establish SOPs and maintain detailed documentation for all NOC processes Drive security posture: prevent, detect, and respond to attacks (e.g., DDoS, breaches) Develop and maintain disaster recovery and business continuity plans Oversee vendor relationships and ensure timely upgrades and hardware management Generate actionable analytics and reports for senior leadership 🔹 What Makes You a Fit: 5+ years of experience in NOC management or enterprise network engineering Proven team management experience with mentoring/coaching capabilities Strong understanding of network protocols: TCP/IP, DNS, DHCP, BGP, MPLS Proficiency with NOC monitoring tools: SolarWinds, PRTG, Nagios, etc. Excellent troubleshooting, problem-solving, and incident handling skills Strong communication skills — technical and business Hands-on with network documentation, SOPs, DR/BCP, and vendor management Certifications (preferred): CCNP/CCIE, ITIL, Network+/Juniper/Fortinet Exposure to cloud networking (AWS, Azure, GCP) and automation tools (Python, Ansible) Ready to lead uptime for networks that can’t afford downtime? Apply now via Twizhire.
Posted 2 weeks ago
3.0 years
0 Lacs
India
On-site
Location: PAN India (Hybrid) Experience: 3+ Years Responsibilities Implement, configure, and maintain ServiceNow ITOM modules: Discovery — for automated identification of infrastructure devices and applications Service Mapping — to visualize business services and their dependencies Event Management — for proactive event correlation and alert management Install, configure, and manage MID Servers, Probes, and Patterns for seamless Discovery and integrations Integrate ServiceNow with third-party monitoring tools (like SolarWinds, Nagios, SCOM, Zabbix) and cloud platforms (AWS, Azure, GCP) Skills & Experience Required 3+ years of ServiceNow ITOM development and implementation experience Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Orchestration Experience in MID Server configuration and management Proficient in JavaScript, Script Includes, Business Rules, REST APIs, and IntegrationHub Understanding of IT infrastructure concepts (servers, networks, cloud platforms) How To Apply Send your updated CV to [shivani.g@pmd-nowsolutions.com]
Posted 2 weeks ago
2.0 - 5.0 years
1 - 5 Lacs
Navi Mumbai, Chennai
Work from Office
Position Title: L0 Monitoring Analyst Location: Navi Mumbai/ Chennai Job Type: Full Time | Permanent Shift: 24x7 Rotational (Including weekends and holidays) Experience Required: 2 to 5 Years Vacancies: 10 Department: IT Operations / NOC Job Summary: We are looking for a detail-oriented and highly responsive L0 Monitoring Analyst to join our IT Operations team. This role is critical in ensuring uninterrupted performance of key IT systems and services. As the first line of defense in incident identification, you will be responsible for real-time monitoring, initial triage, and accurate escalation, ensuring adherence to standard procedures and seamless communication across teams. Ideal candidates thrive under pressure, follow SOPs rigorously, and are committed to maintaining IT system stability and business continuity. Key Responsibilities: 1. Proactive Monitoring Monitor critical IT infrastructure, applications, jobs, and services using tools such as JP1 , SolarWinds , Nagios , Zabbix , SCOM , AppDynamics , Dynatrace , OpsRamp , etc. Actively acknowledge and assess alerts to prevent system downtime. 2. Incident Identification & Escalation Perform initial analysis and basic troubleshooting (e.g., service restarts, disk cleanup). Escalate critical or unresolved incidents to L1/L2 support teams following defined protocols. 3. SOP Compliance Adhere strictly to Standard Operating Procedures (SOPs) for incident handling and escalation. Ensure all responses align with internal policies and escalation hierarchies. 4. Communication & Coordination Maintain timely and accurate communication with on-call engineers, shift leads, and stakeholders. Deliver precise incident updates during escalation and shift handovers. 5. Documentation & Reporting Log all incidents and actions taken in ITSM platforms with clarity and consistency. Participate in post-incident reviews and share insights for continuous improvement. 6. Tool & Dashboard Maintenance Ensure the health and accuracy of monitoring dashboards. Report tool-related issues and suggest improvements to reduce false positives and improve visibility. Mandatory Skills & Requirements: Technical Skills: Basic knowledge of IT infrastructure (servers, networks, OS, applications). Hands-on experience with monitoring tools and ITSM ticketing systems. Behavioural Skills: Strong sense of urgency and attention to detail. Clear and concise communication (verbal and written). Proactive mindset with a commitment to reliability and SOP adherence. Work Schedule: Must be flexible to work in 24x7 rotational shifts , including weekends and holidays . Preferred Qualifications: Familiarity with ITIL processes (Incident, Event, Change Management). Certifications such as CompTIA A+ , ITIL Foundation , or CCNA are a plus. Experience: 2 to 5 years of experience in IT monitoring , helpdesk , network operations center (NOC) , or similar roles. Interested candidates kindly share your CV to: shalini@intuitiveapps.com
Posted 2 weeks ago
15.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Company Overview: Big Data Exchange (BDX), A leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions. Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges and major data centers. We power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads. To find out more, please visit www.BDxworld.com Job Overview: Within the Global IT Operations Team, this hands-on role will focus on the day-to-day operations of the Corporate IT Operations Centre. The IT operations support lead will lead a team of technical support team members who will help proactively discover and resolve problems before users are impacted. The successful candidate will help troubleshoot and fix problems as needed and will provide a stable and reliable environment by reducing user-impacting events and recurring problems. The combination of monitoring, analysing problems and keeping the landscape current with third party providers will be key. Hands on experience on communications technologies i.e. LAN, WAN, UC, Firewall, Messaging and Collaboration is a must. ITSM knowledge and experience is a plus. Major Responsibilities: Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals Project Planning & Estimation: Lead comprehensive requirements analysis and provide accurate project estimations. Develop and implement effective project planning strategies. Team Management & Leadership: Mentor and lead a diverse team, fostering a collaborative and inclusive team culture. Assign daily/weekly tasks to the team based on skills and project needs. Code Review & Quality Assurance: Ensure adherence to coding standards through regular code reviews. Implement robust quality assurance processes. Project Delivery & stakeholder Interaction: Manage project timelines, identifying and mitigating potential delays. Communicate effectively in English with stakeholders to share related project updates. Team Collaboration & Communication: Collaborate cross-functionally to ensure seamless project execution. Establish effective communication channels and conduct regular team meetings. Proactively addressing concerns for development concerns using communication channels. Operational Efficiency & Process Improvement: Oversee day-to-day project operations, implementing streamlined processes. Identify opportunities for process improvement. Stakeholder Relationship Management & Satisfaction: Build strong stakeholder relationships, proactively addressing concerns. Implement stakeholder/user satisfaction surveys to ensure exceptional service. Communication Skills: Communicate effectively in English, maintaining a peaceful and non-aggressive tone. Facilitate clear communication channels within the team and with clients. Resource Management: Assign tasks according to team expertise and optimize resource allocation. Discuss new resource requirements with HOD. Desired Skills: 15+ years of experience leading the design, integration, and management of enterprise infrastructure solutions. Effectively communicate with customers of all levels (technical and non-technical) Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized Strong interpersonal, written, verbal communication, and presentation skills, with the ability to interface effectively with individuals at various levels, both internally and externally Ability to work well under pressure while consistently meeting time-sensitive deadlines Analytical with strong problem-solving abilities and creative resolution skills Ability to work well independently, as well as effectively contribute to a team environment Ability to analyze data to create KPI Experience in design, optimization, and implementation and operational support activities for Networking equipment such as Routers, Switches, ASAs, WiFi AP/Controllers, WAN Accelerators, Firewalls, IPS/IDS, Sniffers, and Circuit Management Experience conducting architecture reviews to assess the impact of proposed systems and preparation of mitigation plans. Certification in Cisco networking and communication technologies. Layer 2/3 Ethernet Fabric. (such as Brocade, Cisco, Arista) Firewalls (such as Palo Alto and Cisco ASA) WAN (such as Cisco & Juniper; MPLS, DWDM, VPN, etc.) Certification preferred: CCNP, MCSE, CISP, ITIL, 6SIGMA Experience in managing/leading customer and support escalations directly Demonstrable IT Service Management leadership experience and results in Trend Analysis, Problem Management, RCA, Continuous Service Improvement, Management Information Reporting, Change Management, etc Experience with monitoring solutions such as Zabbix, Nagios, Cacti, Solarwinds, etc Excellent communication and leadership skills Experience in performing vendor management Good Analytical skills, Problem-solving, and Interpersonal skills Experience with transformation to public cloud infrastructure, software-defined networking, and Infrastructure as a Service models
Posted 2 weeks ago
5.0 years
0 Lacs
Bengaluru, Karnataka
Remote
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: As the Senior Product Designer at SolarWinds, you will play a crucial role in the design team responsible for shaping the end-to-end experience of the SolarWinds Observability Platform. At SolarWinds, we prioritize our people and are dedicated to enriching the lives of our employees, customers, shareholders, partners, and communities. Join us in our mission to accelerate business transformation through simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and embodies qualities of collaboration, accountability, readiness, and empathy. We seek individuals who believe in achieving more as a team, fostering lasting growth for themselves and others. Our hiring criteria focus on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a dynamic environment and embrace the challenge to lead with purpose. If you are seeking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! You will be an integral part of the SolarWinds global design team, contributing to the design of services that offer a comprehensive view of customers’ Cloud & Datacenter environments. Working closely with other designers on complementary services, your efforts will converge as part of larger user journeys within the SolarWinds Observability Platform. As a product designer, your responsibilities include owning the experience for a core service and collaborating within the development crew. This involves close coordination with the Product Owner, Product Manager, and Engineering team to shape, focus, and drive the services under your responsibility. Your Impact: Collaborate with product managers, product owners, and engineers to ensure the strategic and efficient execution of well-planned, structured services for customers. Work collaboratively with other designers to create a cohesive and intuitive user journey across the SolarWinds Observability Platform. Apply a research and strategic mindset to ensure the product resonates with users. Act as an end-to-end product designer, handling tasks from sketching and prototyping to overseeing production. Communicate design work and decisions internally to your product team and across the organization. Work closely with engineering teams to understand the build process and ensure quality assurance before shipment. Collaborate with the research team to gather insights and validate design decisions. Serve as the expert in your product area, mentoring other designers and contributing to design patterns and systems. Your Experience: 5+ years of experience in enterprise SaaS product design. Proficiency in thinking in workflows, understanding data hierarchy, and designing for complex data volumes, delivering high-fidelity wireframes. Proven track record of shipping intuitive enterprise product experiences showcased in your portfolio. Strong visual and written communication skills for clearly conveying design work and justifying decisions. Proficient with current UX/UI tools (e.g., Figma, Sketch, Zeplin). Understanding of systems thinking and experience with component-based design patterns. Effective in giving and receiving feedback, supporting and enhancing the work of colleagues. Thrives in mature Agile teams, embracing rapid learning, experimentation, iteration, and close collaboration. Experience advocating for the customer and end-users. Preference Familiarity with designing for developer tools, process-tracking, and/or incident management tools. Experience in a SaaS or B2B startup and ability to thrive in a fast-paced environment. Our work structure is hybrid, with a minimum of 3 days in the office and 2 days working remotely. Our office is located at Smartworks Sargod Imperial, 93, Field Marshal Cariappa Rd, Bengaluru, Karnataka – 560025. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Posted 2 weeks ago
7.0 years
0 Lacs
Bengaluru, Karnataka
On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Overview We are seeking a Senior Software Engineer to join our Full Stack Observability engineering organisation. This team will be responsible for reinventing observability in enterprises, reimagining, conceiving, and building solutions that apply intelligence to how our customers observe, act & automate all aspects of work. We develop and deliver a range of capabilities that together unleash the power of an observability solution across network, infrastructure, applications, data and business observability. We process several billions of data points a day, and design and build applications that provide our customers meaningful insights from their data and make them actionable in real-time. This will be ideal for you if you enjoy building modern cloud native platform services that are architected for high scale, reliability, security and performance, are adept at developing against upon requirements through delivery to impact customers on a global scale and are also able to upskill the engineering organisation by example. In this role, you will work with our cross functional teams to define solutions that leverage a data lake of telemetry data, build and execute on strategic product roadmaps, and design architectures to scale these solutions across our global customer base. Your Role: Become a scrum team member responsible for the Core parts of our highly scalable SolarWinds products. As a Senior Developer, you will work with product managers to design, review and develop new features and improve existing ones to make our customers happier. Also, you can have a broader impact on the practices used in the team and the whole department. To help in this way, we have many communities (DB, Security, Build, Automation, Agile, etc.) you can be part of based on your interests/preferences. Your Impact: You and your team will be responsible for the entire development process, from prototyping to development, testing, and deployment Implement micro-services and applications which continue to further extend our platform capabilities to offer differentiated full stack observability solutions You will be part of an agile team that writes code, tests it, and takes care of its high quality and maintenance We will be helping you, and you will be helping others to grow technical and soft skills You will cooperate with other teams in the international environment to ensure meeting the product and organisation goals You will be the team’s technical leader to implement features according to the design You will help guide the team to follow best practices and keep standards Participate in innovation time to build features for our customers and tools for our engineering teams Your Experience: Must have: Proven experience (7+ years) as a .NET Developer, with a strong track record of delivering high-quality software solutions Experience with front-end technologies (HTML, CSS, JavaScript) and any modern front-end frameworks (e.g., React, Angular) Be a good team player with a collaborative, curious, and innovative mindset Experience in building cloud native services/applications at scale, based on micro-services and event-driven architectures, with both relational, NoSQL & distributed databases In-depth knowledge of the Microsoft .NET framework, C#, ASP.NET, and related technologies Solid understanding of software development principles, design patterns, and best practices Experience working with one or more cloud platforms such as AWS, Azure, GCP, VMWare and/or Kubernetes Strong database skills, including experience with SQL Server databases Contain the ability and willingness to learn and apply new technologies Have the skills to develop clean and maintainable code and follow commonly used practices, e.g. unit/automation testing, secure product development, etc. Nice to have: Has exposure to Restful, Web API, WPF, WCF Services Solid understanding of REST & GraphQL Knowledge of Docker/Kubernetes, Micro Services and SaaS architecture Prior experience working in network monitoring domain is an added advantage Knowledge of CI/CD principles Experience in building scalable applications Note: We work in hybrid mode 3+2, at minimum of 3 days at the office and 2 days on home office. Location of our office is Smartworks Sargod Imperial, 93, Field Marshal Cariappa Rd, Bengaluru, Karnataka – 560025. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Posted 2 weeks ago
8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: As part of the Revenue Operations team , you’ll play a key role in enabling and accelerating performance across our Go-to-Market (GTM) teams. This position reports to the Senior Manager of Channel Operations at SolarWinds. You’ll work closely with teams across the business to create insights, optimize processes, and drive strategic improvements, all while continuously learning and growing in a dynamic environment. Your Impact: Use data to uncover performance insights and trends that support the Channel Organization’s goals Develop clear outcomes and success metrics for initiatives across the channel function Create standardized dashboards and reporting tools to drive transparency and consistency Perform root cause analysis and recommend improvements across systems, processes, and data Collaborate closely with Sales, Channel, Analytics, Business Applications, and IT teams to align on business needs and deliver solutions Your Experience: 8+ years of experience in channel operations, sales operations, or a related field Strong understanding of channel ecosystems, partner programs, and sales models Ability to connect the dots between data and decision-making to support strategy and execution Proven track record in a fast-paced, evolving business environment Experience building strong working relationships with cross-functional teams Skilled in tools such as Tableau, Salesforce, Excel, and PowerPoint Able to turn stakeholder needs into structured, actionable plans An analytical mindset with the ability to explore data trends, identify drivers, and recommend solutions Excellent communication, presentation, and interpersonal skills Highly organized and detail-oriented Bachelor’s degree or equivalent professional experience SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Posted 2 weeks ago
5.0 years
0 Lacs
Delhi Cantonment, Delhi, India
On-site
Job Role : Technical Project Manager/ Specialist Engineer (IT Infra System/Support). Experience 5 years experience (IT project management). 3 to 5 years experience (In using Wintel, M365, Intune, VMware, Azure, SolarWinds, and backup solutions). Job Responsibilities Implement the end-to-end delivery of APAC IT infrastructure projects, including client/server OS refresh, endpoint management deployment, backup infrastructure enhancements, monitoring services, and resource augmentation offshoring initiatives ensuring alignment with Regional/Head Office objectives, timelines, and best practices. (Not limited to Win11 migration, Win Server 2012/2016 upgrade, Intune related, Rubrik back-up, offshore operation related, Zscaler deployment, and SolarWinds project, etc that are initiated by regional or head office team). Collaborate and coordinate with cross-functional teams in APAC to deliver project objectives. Facilitate effective communication with stakeholders, providing regular updates on project status, risks, and issues. Prepare and present project documentation and reports to senior management. Identify project issue, risks and develop mitigation plan to ensure successful project delivery. Monitor and control project progress to achieve project goals and objectives. Job Requirements & Skills Bachelors in Engineering, IT, or related field. 5+ years in IT project management, with focus on infrastructure. 3 to 5 years hands-on experience with systems like Wintel, M365, Intune, VMware, Azure, SolarWinds, and backup solutions. Experience delivering regional/global IT projects, including local support. Strong problem-solving and communication skills. Skilled in vendor and IT team coordination. Preferred Qualifications (Good To Have) Experience in financial services. PMP, ITIL certifications. Exposure to multicultural environments and local IT regulations. Microsoft certifications (MCSA, MCSE, MCSD). (ref:hirist.tech)
Posted 2 weeks ago
6.0 - 8.0 years
0 Lacs
Noida, Uttar Pradesh, India
Remote
Job Description The ideal candidate will have expertise in Cisco and Palo Alto technologies, along with a strong background in network security, routing, switching, and cloud networking. If you have a passion for building and maintaining robust network infrastructures, we encourage you to Responsibilities : Design, implement, and manage network infrastructure, including LAN, WAN, and SD-WAN solutions. Configure and maintain Cisco routers, switches (Catalyst, Nexus), and firewalls (ASA, Palo Alto). Deploy and manage Palo Alto Networks firewalls, including VPN and security policy configurations. Administer MPLS, VPN (site-to-site & remote access), VLANs, and load balancing solutions. Ensure network security best practices, including IPS/IDS, firewall policies, and intrusion prevention. Monitor and troubleshoot network performance using tools like SolarWinds, Nagios, PRTG, or similar. Support cloud networking (AWS, Azure, or GCP) and hybrid cloud connectivity solutions. Work with cross-functional teams to assess, plan, and optimize network infrastructures. Maintain network documentation, update configurations, and ensure compliance with security standards. Provide technical support and troubleshooting for escalated network Skills & Qualifications : Education: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). Experience: 6-8 years of hands-on experience in network engineering. Certifications (Highly Preferred) : Cisco (CCNP, CCIE, or equivalent) Palo Alto Networks (PCNSA, PCNSE, or equivalent) Strong expertise in Cisco Routing & Switching, Palo Alto firewalls, VPNs, and SD-WAN technologies. Knowledge of network security, firewall policies, access controls, and intrusion detection systems. Experience with network monitoring tools (SolarWinds, Nagios, PRTG, etc. Familiarity with cloud networking and hybrid cloud solutions is a plus. Excellent troubleshooting, analytical, and communication skills (ref:hirist.tech)
Posted 2 weeks ago
5.0 - 10.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
As part of our continued expansion, we are looking for a Network Operation Center (NOC) Analyst (IC1-G2) to join our Service Management Centre department. Based full-time in our Hyderabad, India office, the successful individual will join a support organization currently spread across Europe, North America & Asia, working in a follow-the-sun support model. Working under the direction of a local manager, as an Network Operation Center (NOC) Analyst your responsibility will be to analyze, troubleshoot and resolve critical support cases raised by the Continent 8 customer base. Our customers are global like us and they rely on the Continent 8 global network, hosted infrastructure, and cybersecurity suite of services to be successful. Do you like working with different technologies within IT? Do you have a passion for customer service and support? This role might be for you! You will have the chance to work with a growing company and be exposed to networking, systems, cloud, and security infrastructure. Using critical thinking and problem-solving skills you will provide first-class service to our customers. You will also have a chance to use your organizational skills to coordinate between different internal teams and third-party vendors. This is an exciting position in a fast-paced company that will allow you to showcase your unique qualifications! The Role As a Network Operation Center (NOC) Analyst, working in our Service Management Centre, you will be responsible for: Daily operational support and maintenance of all Continent 8 infrastructure. Monitoring of system availability and performance to minimize downtime and optimize customer services. Supporting customer's requirements targeting a 99.9% continuous service level. Troubleshooting any network related issues and perform root cause analysis. Collaborating with level 3 technical teams supporting DC Hosting, Cloud and Network services. Participation in technology projects across DC, network, cloud domains. The creation and maintaining support & operational documentation. Knowledge, Skills, Qualifications & Experience Required A minimum of 5-10 years of experience working within a network operations & support environment. Strong customer service orientation is a must. Experience in IP service management such as change and incident Management. Knowledge of some of the following technologies: Cisco Meraki, ASA firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS enterprise suite etc. Familiar with Network monitoring and resource management Tools (Cacti, MRTG, SolarWinds etc.). Bachelor’s degree in computer science or engineering or equivalent. Excellent organizational and communication skills. Strong technical and problem resolution skills with the ability to work under pressure. Experience monitoring large international networks while working within a global business with multiple locations is advantageous. ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable. The Team We are a Global Team who are dedicated and focused on delivering quality support & services to our customers. We are a professional, hard-working, and fun bunch of people to work alongside. In this role you will be surrounded by approachable and helpful colleagues who have a wealth of skills and expertise in a multitude of technologies. A Typical Day After grabbing your morning coffee, you start your morning checking in and saying hello to your team members online throughout your region. Collectively you’d review the support queue for any new tickets, check-in with your manager on your assigned projects. As you will be exposed to a multitude of top tier technologies, no two days will be the same. You will be assigned a number of support cases, ranging from troubleshooting network outages, to monitoring DDoS threats and helping to implement new solutions for our customers. You will be continuously challenged & learning each day. Benefits & Perks Benefits At Continent 8 Technologies, we care about the well-being and success of our employees. We offer a comprehensive benefits package designed to support your personal and professional life, including: RRSP matching Competitive benefits and comprehensive health insurance coverage Global learning opportunities Opportunities to advance Cross training in other departments Our Company We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions. Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized, and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly. Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future
Posted 2 weeks ago
3.0 - 6.0 years
14 - 18 Lacs
Bengaluru
Work from Office
Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities -Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol-Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) -Network Configuration ManagementConfigure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.-Security ManagementImplement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures-Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them -Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures -Wireless Network troubleshooting for Cisco, Aruba, Juniper -ITIL Process – working experience of Incident, Change, Problem, Configuration management -Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience -Experience with one or more of network products:-Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) -SDWAN – Viptela, Silver peak, Versa, Aryaka -Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now -Understanding of network Load balancers F5, NetScaler, VMware AVI etc Preferred Skills: Technology-Network-CISCO technologies-CISCO Nexus Technology-Network-Switching Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Networking-Routing technologies Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Domain-networking-Cisco certifications
Posted 2 weeks ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Job Description: · Network Design & Standardization: Develop and implement a standardized switch architecture to enhance performance, scalability, and operational efficiency across data centers.· Routing & Switching Optimization: Configure and manage Arista switches, leveraging BGP, OSPF, VXLAN, EVPN, MLAG, and QoS to optimize data flow and redundancy.· Security & Compliance: Implement and enforce best practices for network security, ensuring compliance with industry regulations and corporate policies.· Migration & Implementation: Lead network migration projects, ensuring smooth transitions from legacy systems to standardized Arista-based infrastructure.· Troubleshooting & Performance Monitoring: Proactively identify and resolve network issues using Arista CloudVision, telemetry, and automation tools.· Infrastructure Lifecycle Management: Identify, assess, and replace end-of-life (EOL) and end-of-support (EOS) Arista switches, ensuring minimal disruption to business operations.· Automation & Scripting: Utilize Python, Ansible, or other automation frameworks to streamline network deployments and maintenance.· Collaboration & Documentation: Work closely with cross-functional teams, providing technical guidance while maintaining accurate documentation of configurations and policies. Essential Skills: 1. Arista Networking Expertise· Deep knowledge of Arista EOS, CloudVision (CVP), and Arista hardware platforms.· Experience with Multi-Chassis Link Aggregation (MLAG), VXLAN/EVPN, and Zero-Touch Provisioning (ZTP).2. Routing & Switching· Strong experience with BGP, OSPF and redistribution route tags for dynamic routing in enterprise and data center environments.· Proficiency in Layer 2/3 switching, VLANs, STP, and QoS policies.3. Network Infrastructure Lifecycle Management· Experience in identifying, planning, and replacing unsupported (EOL/EOS) network hardware.· Ability to assess risks, design migration strategies, and implement upgrades with minimal disruption.4. Network Automation & Scripting· Familiarity with Python, Ansible, and Terraform for automating deployments and configurations.· Understanding of APIs and scripting for network automation in large-scale environments.5. Troubleshooting & Performance Monitoring· Strong problem-solving skills using Arista CloudVision, telemetry, and network monitoring tools (e.g., SolarWinds, Splunk, Wireshark ( gNMI ).· Ability to diagnose and resolve complex routing, switching, and security issues.6. Security & Compliance· Knowledge of ACLs, firewall policies, segmentation strategies, and best practices for securing network infrastructure.· Experience ensuring compliance with financial, healthcare, or industry-specific regulations (e.g., PCI-DSS, ISO 27001). Desirable Skills: Beneficial Skills (Desired Skills): Certifications (Preferred, but not mandatory)· Arista Certified Engineer (ACE L3/5)· Cisco CCNP/CCIE (Enterprise infrastructure or routing and switching)· CVP Skillsets
Posted 2 weeks ago
7.0 years
5 - 8 Lacs
Chennai
On-site
Job Title: Engineer - Infrastructure Operation Advisor Career Level - D2 Introduction to role Are you ready to take on a dynamic role that combines Windows system administration with cutting-edge observability and monitoring solutions? We are looking for a skilled and motivated Windows + Observability/Monitoring Engineer to support and optimize our enterprise IT infrastructure. In this hybrid role, you will work closely with infrastructure, DevOps, and application teams to proactively identify issues, implement effective monitoring strategies, and enhance system health across both on-premises and cloud environments. Are you up for the challenge? Accountabilities As an Infrastructure Operation Advisor, you will be responsible for ensuring the visibility, performance, and reliability of critical systems. Your role will involve designing, deploying, and managing observability and monitoring solutions. You will collaborate with various teams to maintain system health and proactively address potential issues. Your expertise will be crucial in building and managing dashboards, alerts, and performance metrics for critical infrastructure. Essential Skills/Experience Bachelor’s degree or equivalent with 7+years Operational experience in Windows Server/VMware administration Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7 Experience with Service Now ITSM tool is preferred. Experience working in converged infrastructure, UCS, HP Administer, maintain, and troubleshoot Windows Server environments (2016/2019/2022). Ensure OS patching, configuration compliance, and security hardening. Design, implement, and maintain infrastructure monitoring solutions (e.g., SolarWinds, Dynatrace, Prometheus, Zabbix, Datadog, etc.). Build and manage dashboards, alerts, and performance metrics for critical infrastructure. Ensure infrastructure monitoring solutions support compliance and audit requirements. Desirable Skills/Experience When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining brand new science with leading digital technology platforms and data. Join us at a crucial stage of our journey as we become a digital and data-led enterprise. With the backing and investment to succeed, we're driving cross-company change to redefine the entire industry. Here, you can innovate, take ownership, and explore new solutions in a modern technology environment. Ready to make a difference? Apply now to join our team!
Posted 2 weeks ago
2.0 years
3 - 6 Lacs
India
On-site
Job description Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3) Department: Network Operations Location: [Coimbatore] Reporting To: NOC Manager / Network Lead Type: Full-time, Shift-based (24x7 support) About the Organization We are a leading Class A Internet Service Provider (ISP) delivering Broadband, Dedicated Leased Line, and IPTV services to residential and enterprise customers across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro Ethernet technologies to ensure high-availability, low-latency connectivity. Role Overview As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting, escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits, customer broadband issues, IPTV streaming, and leased line performance. You will work closely with the L1 team, field engineers, and network architects to ensure uptime and SLA compliance. Key Responsibilities L2 Technician Responsibilities: Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.). Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and IPTV streaming problems. Coordinate with L1 and Field Support teams for onsite troubleshooting. Escalate unresolved issues to L3/NPE/engineering as per SLA timelines. Execute routine maintenance activities (port flaps, device reloads, etc.). Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow. Perform basic router/switch checks using CLI. Maintain SLA and KPI, KRA Document and update SOPs for recurring issues. Technical Skills & Experience MPLS (LDP, RSVP, TE):Strong understanding VPLS/L2VPN:Strong hands-on OSPF, BGP:Advanced troubleshooting IPTV (Multicast, IGMP, QoS):Deep debugging GPON/OLT/ONT:Advanced config (optional) BRAS/BNG:Config and auth debugging Packet capture tools (Wireshark, tcpdump):Required NMS/EMS tools:Same Ticketing systems:Same Linux/CLI scripting:Bash/Python preferred 2–4 years of NOC/ISP experience CCNA / JNCIA or equivalent in Networking/Telecom/CS Bachelor's degree in Computer Science, Information Technology, or a related field. NOC or IT infrastructure environment, including 2+ years in a senior or L2 role. Knowledge and Skills: Advanced knowledge of network protocols and technologies. Strong troubleshooting and problem-solving skills. Experience with network security and firewalls. Ability to work with complex systems and applications. Excellent communication and collaboration skills. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Education: Bachelor's (Preferred) Experience: Computer networking: 3 years (Preferred) Language: English (Preferred) Work Location: In person
Posted 2 weeks ago
8.0 years
6 - 6 Lacs
Noida
On-site
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. We are looking for a Senior Database Engineer to administrator and maintain NoSQL and relational SQL Server/MySQL Databases. The candidate will be part of the team providing operations support on multiple No SQL clusters running on Azure and will be responsible to install, configure, monitor, design, implement and support our mission critical MongoDB, Cosmos, Couchbase and SQL Server environments. The ideal candidate should be a fast learner, eager, passionate about automating development and production environments, and enjoy the challenge of working in a highly distributed and dynamic Hybrid Cloud environment. As part of service-oriented team, the role will require the individual to collaborate effectively with other internal engineering teams to gather requirements to deliver on various database platforms. There will be plenty of opportunities for developing your skills, as we look to improve constantly with the latest technologies. Essential Responsibilities Create, Administer, Monitor, and Maintain multiple Elasticsearch, MongoDB, and Cosmos and Couchbase environments. Work with development teams to design and implement optimized NoSQL databases. Implement relational databases, tables, and table changes. Support application development for problem solving and performance tuning. Assist in administering, monitoring, and maintaining SQL Server environments, including for disaster recovery. Work on new and existing logical/physical database designs for applications and infrastructure. Provides after-hours support for database emergencies, routine scheduled maintenance, and database server patching. Works closely with the business and engineering teams to understand and plan for storage and database needs. Implementation, configuration, maintenance, and performance of SQL Server RDBMS systems, to ensure the availability and operational readiness (security, health, and performance) of our corporate applications in cloud (managing Cloud Infrastructure related to SQL Data Services in Azure). Assist app dev teams with complex query tuning and schema refinement. Utilize various tools to evaluate performance and implement remedies to improve performance, including tuning database parameters and SQL statements. Required Qualifications 8+ years of experience in working in Database, Data Management, or Engineering roles. 6+ years of progressive experience in high volume/high transaction data administration, with at least 3 years working with Microsoft Azure Cloud technologies. 6+ years of experience managing NoSQL databases such as Couchbase, MongoDB, CosmosDB. 2+ years of experience in ElasticSearch. 6+ years of experience in performance tuning and database monitoring utilizing techniques with query analysis, indexes, statistics, execution plans. Prior experience working with large (2tb+) transactional databases and across a large environment with hundreds to thousands of databases in-scope. DESIRED TECHNICAL SKILLS Ability to troubleshoot performance issues with NoSQL databases (Elasticsearch, MongoDB, Cosmos and Couchbase) Accurately recommend configuration changes for optimal performance of NoSQL databases (Elasticsearch, MongoDB, and Cosmos and Couchbase) Experience in the design, testing, implementation, maintenance, and control of the organization's NoSQL databases across multiple platforms, technologies, (for example physical, relational and object oriented) and computing environments. Ability to develop queries to extract information based on compounded search criteria. Strong expertise with relational databases (Microsoft SQL Server, MySQL is a plus) with enhanced troubleshooting and performance tuning skills. Fundamental proficiency in data modeling in practical applications of a moderate nature. Firm understanding of the most prominent Azure database technologies such as Azure SQL Database and Azure SQL Managed Instance. Backup, restore, secure, scale, monitor and tune an Azure SQL Database Experience translating environments into Azure Managed Instance and other Azure technologies will be given a strong preference. Nice to Haves Certifications in Azure/SQL Server/NoSQL Experience with Postgres and MySQL is a big plus but not mandatory. Knowledge of SQL monitoring tools SolarWinds DPA, RedGate etc. Service now and Azure DevOps experience Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook
Posted 2 weeks ago
7.0 years
0 Lacs
Gurugram, Haryana, India
Remote
Job Responsibilities: Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP. Good knowledge on various tunnelling technologies e.g., VPN, GRE. Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Qualifications: Bachelor’s degree (or equivalent) in relevant field. 7+ years of experience in network engineering. CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Palo Alto Networks Certified Network Security Engineer (PCNSE). FortiGate and SonicWall certifications. Zscaler Certified Professional (ZCP) or other relevant cloud security certifications. JNCIP or equivalent Juniper certifications. CompTIA Security+, CISSP, or other industry-recognized security certifications. Required Skills: Cloud security, firewall management, and networking infrastructure. Extensive hands-on experience with Fortigate, Palo Alto Networks, SonicWall, and Juniper SRX firewalls and security appliances. Expertise in Zscaler, OpenStack, and Neutron cloud technologies, and integration with on-premises infrastructure. Advanced knowledge of networking protocols such as IPsec VPN, GRE, MPLS, BGP, OSPF, EIGRP, and VRRP. Experience with network monitoring tools like SolarWinds, Zabbix, or equivalent platforms. Deep understanding of Layer 2 and Layer 3 switching, including Spanning Tree, VLANs, VTP, and Ethernet LAN Switching. Expertise in network services such as DNS, DHCP, IIS, FTP, and their configuration and management. Proven experience in managing Windows Servers and Linux routing configurations. Strong troubleshooting skills and ability to resolve complex issues related to firewalls, routers, and network configurations. Configure and optimize site-to-site VPNs, remote access VPNs, and IPsec VPNs for secure communications. Perform firewall upgrades, patch management, and troubleshooting for performance and security enhancements. Provide 24/7 support for critical incidents and escalations, ensuring minimal network downtime and business continuity. Mentor junior engineers and provide guidance on advanced networking concepts, security practices, and troubleshooting. Collaborate closely with cross-functional teams (Security, Infrastructure, DevOps) to implement and maintain security controls across networks and cloud environments. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
Gurugram, Haryana, India
Remote
Apply Now Job Title Technical I, Global Service Desk (TCF) Job Description Job Description: “Specialist, Global Service Desk” – Remote Desktop Support Engineer IT Service Management (ITSM) Function: IT Global Service Desk (Location GGN / WAH) Roles & Responsibilities Initial assessment of reported incident or service request at Helpdesk Provides support for basic incidents reported via email, ticket or phone Follow triage for High Severity Incidents and start Sev1/2 ticket Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility Asking questions about the problem and explaining possible solutions Dealing with common or basic technical issues Taking remote desktop to diagnose the root cause and provide fix Using automated diagnostic programs to solve network problems Updating knowledge bases with details of common problems Using helpdesk software to log calls with descriptions of issues, progress and solutions Adhere to response & resolution SLA’s Desired Skills Excellent verbal and written communication skills Working experience on BMC Remedy tool Should be willing to work in shifts (24*7) Overall, should be a good team player with willingness to learn and drive to achieve. ITIL certification (added advantage). Knowledge of SolarWinds monitoring tool (added advantage) Working experience into remote support tool (added advantage) Window OS & desktop troubleshooting knowledge Qualification Graduate with Diploma/Certificate in Information Technology Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT (would be given preference) Certifications & Specializations ITIL V3 / ITIL Advanced Certifications in network i.e., CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, CCIE - Cisco Certified Internetwork Expert (would be given preference) Experience 3 to 5 years in industry 2 years’ working experience in IT Service Desk / Helpdesk Level & Compensation Band as per legal entity title Location: IND Gurugram - Ground Floor 243 Tower B SP Infocity Udhyog Vihar Dundahera Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Posted 2 weeks ago
3.0 years
0 Lacs
India
Remote
100% Remote Role 6 months Contract (with a possible extension) Job Title: Sr. Network Engineer Work Timings: 8:30 am to 12:30 pm IST & 6:30 pm to 11 pm IST Required Bachelor's degree or equivalent work experience 3+ years' experience with Palo Alto firewall, devices and Load balancers. 6+ years of networking experience with Cisco L2/L3 equipment 3+ years' managing Cisco network proficient with Routing / Switching protocols. 2+ years’ experience with SolarWinds Orion Technical knowledge of AD and related services (DNS, DHCP, NPS, LDAP) Ability to work on assignments with minimal supervision. Preferred: CCNP and/or CCNA Seeking a Senior Network Engineer to join a lean team that supports our entire networking environment to manage both new capabilities and the day-to-day, 24x7 production support of the network (core, distribution, wired & wireless access layers, WAN, and network security) and will be heavy on Firewall. Responsibilities: Manage both new capabilities and the day-to-day, 24x7 production support of the network (core, distribution, wired & wireless access layers, WAN, and network security) Ensure the policies, standards, and standard operating procedures for how-to documents are developed and utilized Responsible for overall design, configuration, implementation and support of the local and wide area networks at Axos Assist in the design and development of network implementations Participate in disaster recovery planning, development, exercises and actual events Evaluate and test software changes and updates supplied by vendors, prior to installation Work with vendors, application developers, database administrators, corporate IT, and other technology groups to resolve any problems Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements Document network deployment and maintain up-to-date network diagrams Troubleshoot and manage calls/tickets from the technical services group and assist with network administration Help provide technical direction to the company in the LAN/WAN environment and provide project management or assistance for network-related initiatives Provide analysis of network configuration and related documentation. Monitor systems for network alerts and events so quick response can be provided and issues can be pro-actively addressed Plan, install, and setup physical and virtual servers to meet application, security, and regulatory requirements Document production systems for security, capacity, and usage Maintain existing servers and clients using available administration tools Monitor servers and their usage and capacity to minimize problems and outages Maintain the process involved in administration, maintenance, security, backup, and recovery Work to expand security knowledge of banking and work-group software and to maintain current in network, mainframe, client server, and internet/intranet platforms Review Cloud technologies for Infrastructure solution alternatives Ensure that deliverables are produced within the planned budget and time-frame Analysis, testing, documentation, implementation and support of global data technologies Participate in office relocations, expansions, and other infrastructure changes
Posted 2 weeks ago
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