Software Support Executive

As a Software Support Associate at Studybase, you will play a crucial role in providing technical assistance to our customers. Your main responsibilities will include creating reports, designing training materials, and handling customer inquiries through various channels such as phone, email, and online chat. It will be your duty to assess customer requirements accurately and deliver timely reports while ensuring customer satisfaction. Your primary responsibilities will include troubleshooting technical issues, recommending solutions, managing customer accounts, and responding to inquiries promptly. Collaboration with the support team is essential to maintain high levels of customer service. Additionally, your proficiency in English and Hindi communication skills will be pivotal in delivering exceptional support to our clients. To excel in this role, you should possess a basic understanding of Computer Applications and software. Knowledge of software applications will be advantageous. The ideal candidate will hold a BCA qualification and have at least 1 year of relevant work experience. This is a full-time and permanent position with day shifts at our in-person work location. In this role, you will be eligible for benefits such as Provident Fund. If you are looking to leverage your technical skills and customer service expertise in a dynamic environment, then this position is perfect for you. Join our team at Studybase and make a meaningful impact through your software support capabilities.,