39 Software Applications Jobs

We are looking for a highly motivated and experienced Branch Receivables Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with experience in affordable housing or housing loan. Roles and Responsibility Manage and oversee the receivable process for efficient and timely recovery of outstanding amounts. Develop and implement strategies to minimize bad debt and improve collection efficiency. Collaborate with cross-functional teams to resolve customer complaints and issues related to receivables. Analyze and report on receivable performance metrics to identify areas for improvement. Ensure compliance with regulatory requirements and internal policies related to receivables. Provide excellent customer service to clients and stakeholders regarding receivables-related queries. Job Requirements Strong knowledge of accounting principles and practices, particularly in receivables management. Excellent communication and interpersonal skills to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines while maintaining attention to detail. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills to analyze data and make informed decisions. Experience working in a similar role within the BFSI industry, preferably in affordable housing or housing loan.

We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, or receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-5 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing branch receivables operations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing branch receivables operations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 0-4 years of experience in the BFSI industry, preferably in micro finance or business development. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Conduct market research and competitor analysis to stay informed about industry trends and developments. Provide exceptional customer service by resolving client queries and concerns promptly and professionally. Achieve sales targets and contribute to the growth of the organization. Job Requirements Strong knowledge of micro finance products and services, including mutual funds and other investment instruments. Excellent communication and interpersonal skills to build strong relationships with clients and colleagues. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills to analyze market trends and develop effective sales strategies. Proficiency in using technology and software applications to manage client relationships and sales performance. Strong understanding of the BFSI industry, including regulatory requirements and compliance standards.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in retail mortgages and sales, with a strong background in inclusive banking. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement effective sales strategies to achieve business targets. Conduct site visits to assess client needs and provide personalized solutions. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Strong knowledge of retail mortgages, sales, and relationship management. Excellent communication, negotiation, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills with attention to detail. Ability to build and maintain strong relationships with clients and colleagues. Location - Erode,Salem,Namakkal,Vazhapadi

We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 0-5 years of experience in the BFSI industry, preferably in micro mortgages or sales roles. Roles and Responsibility Manage relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities through networking and referrals. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Strong understanding of micro mortgages and sales principles. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using technology and software applications. Strong analytical and problem-solving skills. Ability to meet sales targets and achieve performance goals.

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with knowledge of Emerging Enterprise Banking. Roles and Responsibility Manage and oversee the receivables process to ensure timely recovery of outstanding amounts. Develop and implement strategies to minimize non-performing assets (NPA) and improve cash flow. Collaborate with cross-functional teams to resolve customer issues and enhance overall customer satisfaction. Analyze financial data to identify trends and areas for improvement in the receivables process. Ensure compliance with regulatory requirements and internal policies related to receivables management. Provide exceptional customer service by responding promptly to customer inquiries and resolving disputes professionally. Job Requirements Strong understanding of financial concepts, including accounting principles and credit risk assessment. Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders. Proficiency in using financial software applications, such as Excel or other relevant tools. Ability to analyze complex financial data and provide actionable insights to support business decisions. Strong problem-solving skills, with the ability to think critically and creatively to resolve challenging issues. Experience working in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or business development. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets and expand the customer base. Build and maintain strong relationships with existing customers to increase loyalty and retention. Identify new business opportunities and generate leads through networking and market research. Collaborate with cross-functional teams to drive business growth and improve overall performance. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Provide exceptional customer service and support to ensure high levels of customer satisfaction. Job Requirements Strong understanding of the BFSI industry, particularly in liabilities, branch banking, or business development. Excellent communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team to achieve common goals. Strong analytical and problem-solving skills with attention to detail. Proficiency in using technology and software applications to manage customer interactions and sales data. Ability to adapt to changing circumstances and priorities while maintaining a positive attitude and commitment to delivering results.

We are looking for a skilled Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 4-5 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, and Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, and receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing branch receivables operations. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of microfinance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in inclusive banking, specifically in microfinance operations.

We are looking for a highly motivated and experienced Receivable Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Emerging Enterprise Banking. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments and minimize bad debts. Develop and implement effective strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to identify areas for improvement. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of receivables principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working with emerging enterprise banking products and services is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in retail mortgages and sales, with a strong background in inclusive banking. Roles and Responsibility Manage relationships with existing customers to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement strategies to increase sales revenue from retail mortgages. Build and maintain strong relationships with clients, providing excellent customer service. Collaborate with internal teams to resolve customer queries and issues promptly. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 1 year of experience in retail mortgages and sales, preferably in an NBFC or bank. Strong knowledge of financial products, including home loans, personal loans, and LAP. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Proficiency in MS Office and other relevant software applications. Location-Kumbakonam,Perambalur,Thuraiyur,Manachanallur

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with small finance banks. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the bank's assets. Develop and implement strategies to mitigate risks associated with lending operations. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Analyze market trends and competitor activity to inform risk management decisions. Provide expert guidance on risk management best practices to stakeholders. Monitor and report on key performance indicators related to risk management. Job Requirements Strong understanding of risk management principles and practices. Experience working with small finance banks or similar institutions. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Strong communication and interpersonal skills. Proficiency in Microsoft Office and other relevant software applications. About Company Equitas Small Finance Bank is a leading player in the BFSI industry, committed to providing high-quality financial services to its customers. We are dedicated to building strong relationships with our clients and stakeholders, and we are seeking like-minded individuals to join our team.

We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-4 years of experience in the BFSI industry, preferably with a background in Emerging Enterprise Banking. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments and minimize bad debts. Develop and implement effective strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of receivables principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience working with emerging enterprise banking products and services is an added advantage.

We are looking for a highly skilled and experienced Branch Receivable Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for efficient cash flow. Develop and implement strategies to improve receivables management. Collaborate with cross-functional teams to resolve customer issues and enhance service quality. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Lead and motivate a team of receivables professionals to achieve business objectives. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing branch receivables operations and teams. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions. Strong problem-solving and leadership skills. Familiarity with financial software and systems is an advantage.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, or receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, or receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, or receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications. Location: Mayiladuthurai,Chidambaram,Cuddalore,Tittakudi

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, SBL, Mortgages, or Receivables. Roles and Responsibility Manage and oversee branch receivables operations for timely and accurate payments. Develop and implement strategies to improve receivables management and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on receivables performance metrics to senior management. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of receivables transactions. Job Requirements Strong knowledge of BFSI industry trends and regulations. Experience in managing assets, inclusive banking, SBL, mortgages, or receivables. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficiency in Microsoft Office and other relevant software applications.

We are looking for a highly motivated and organized individual with 1 to 3 years of experience to join our team as an Appointment Setter in the IT Services & Consulting industry. The ideal candidate will have excellent communication skills and be able to work efficiently in a fast-paced environment. Roles and Responsibility Manage and coordinate appointments, ensuring timely scheduling and confirmation. Develop and maintain effective relationships with clients, providing exceptional customer service. Utilize strong communication and interpersonal skills to build trust and rapport with clients. Collaborate with internal teams to ensure seamless appointment setup and execution. Analyze and resolve issues related to appointment scheduling, providing solutions. Maintain accurate records of appointments, including scheduling and confirmation details. Job Requirements Strong organizational and time management skills, with attention to detail and accuracy. Excellent communication and interpersonal skills, enabling building strong client relationships. Ability to work effectively in a team environment, collaborating with colleagues to achieve goals. Proficiency in using technology and software applications, with quick learning and adaptation abilities. Strong problem-solving skills, analyzing issues and providing effective solutions. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

We are looking for a highly skilled and experienced Support Executive to join our team at Parex Technologies. The ideal candidate will have 2 to 5 years of experience in the IT Software / Software Services industry. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain knowledge base articles to improve customer self-service capabilities. Analyze customer feedback and suggest improvements to products or services. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong communication and problem-solving skills are essential. Ability to work effectively in a fast-paced environment and prioritize tasks. Experience with software applications and technologies is required. Strong analytical and troubleshooting skills are necessary. Ability to collaborate with cross-functional teams to achieve common goals. Strong attention to detail and ability to document processes and procedures.

In this varied role, your responsibilities will include but are not limited to: Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard. Ensure all services are performed as per Standard Service Specifications Preparation of Property management budgets and perform CAM collection Manage the budget efficiently and yield cost savings where possible without compromising quality of service. Maintain site accommodation and services, through contractors and direct labour, in most cost effective way. Ensures occupancy of sites complies with statutory legislation. Ensure quality of staff, appraising and developing them to ensure maximum contribution. Proactive liaison with local municipal authorities. Interviews, selects, hires, supervises and reviews qualified building operation and management staff Manages critical relationships with client, tenants, and key vendors Reviews all building financial data with Ambience and Property Accountant Ensures that all client deliverables are submitted in a timely manner Acts as the liaison to local community public interest groups Manages vendor relationships Writes vendor contract specifications Oversees all vendor bidding Ensures that entire staff maintains a critical eye on all aspects of building physical care Fosters and maintains a Tenant is our Guest philosophy among the staff Qualifications Will be qualified degree holder with adequate Management experience of 10-15 years in Building Management Industry. Knowledge of : Thorough knowledge of computers and software using standard or customized software applications appropriate to assigned tasks Ability to train, assign, organize, prioritize, motivate, supervise and evaluate the work of assigned employees and contractors Ability to use logical and creative thought processes to develop solutions for short term and long term building systems needs Ability to develop and monitor budgets Ability to prepare and present accurate and reliable reports containing findings and recommendations Ability to comprehend and follow safety rules and regulations Ability to communicate well with others, both orally and in writing Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and emergency situations Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology Demonstrate integrity and inventiveness in the performance of assigned tasks. Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for: Education and experience Any Bachelors degree. Youll need between ten and fifteen years experience in Facility (OR) Property Management. A working knowledge of any major vertical industry will also be very helpful.

We are looking for a highly skilled and experienced Senior Associate to join our team at RSM Delivery Center (India) Private Limited. The ideal candidate will have 6-9 years of experience in banking or related fields. Roles and Responsibility Provide exceptional service desk support to clients, resolving issues promptly and professionally. Collaborate with internal teams to ensure seamless delivery of services, maintaining high levels of customer satisfaction. Develop and implement process improvements to enhance efficiency and productivity. Analyze complex problems and provide innovative solutions to drive business growth. Build strong relationships with clients, understanding their needs and providing tailored support. Identify opportunities for upselling and cross-selling products and services to existing clients. Job Requirements Strong knowledge of banking operations and processes, including service desk support. Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. Proven problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong attention to detail, with a focus on delivering high-quality results and meeting deadlines. Experience working with various software applications and systems, including CRM and ticketing tools.